Shop Manager

Retail

5 hours ago32 views

As a manager in a Turkish off-licence (a store that sells alcohol and tobacco products, as well as other goods like snacks, drinks, and sometimes household items), your role would involve a mix of operational, administrative, and customer service duties. Here's an overview of what the job might entail:
Responsibilities:
  1. Staff Management:
      - Hire, train, and supervise staff.
      - Set staff schedules, ensuring the store is adequately staffed during peak hours.
      - Motivate and lead the team, promoting good customer service and a positive work environment.
  2. Inventory Management:
      - Oversee stock levels, placing orders for products as needed.
      - Ensure proper stock rotation (first-in, first-out method).
      - Check deliveries for accuracy and quality.
  3. Customer Service:
      - Handle customer inquiries and resolve complaints professionally.
      - Maintain a welcoming and friendly store atmosphere.
      - Promote products and upsell items when possible.
  4. Compliance:
      - Ensure the store complies with Turkish laws regarding the sale of alcohol and tobacco (age restrictions, licensing requirements, etc.).
      - Ensure all relevant health and safety standards are maintained.
  5. Financial Management:
      - Manage the store’s budget, keeping track of sales, expenses, and profits.
      - Ensure proper cash handling procedures are followed.
      - Monitor sales and implement strategies to increase revenue.
  6. Marketing and Promotions:
      - Plan and execute in-store promotions to boost sales.
      - Develop strategies for attracting and retaining customers.
      - Monitor competitors’ activities and adapt strategies accordingly.
  7. Store Presentation:
      - Ensure the store is clean, organized, and well-stocked at all times.
      - Oversee the arrangement of displays and signage to attract customers.

Skills Needed:
  • Leadership & Communication: Ability to lead a team, motivate staff, and communicate effectively with customers.
  • Organizational Skills: To manage stock levels, schedules, and financial records.
  • Problem-Solving: To address issues with customers, staff, or inventory.
  • Knowledge of Turkish Law: Understanding regulations around the sale of alcohol and tobacco.
  • Financial Acumen: Ability to manage budgets and understand sales trends.



  Qualifications:
  • A background in retail management or a related field can be beneficial.
  • Experience in managing a team in a customer-facing role.
  • Knowledge of inventory management systems and POS (Point of Sale) systems.
  • Fluency in Turkish and possibly other languages (e.g., English) for international customer interactions.

Work Environment:
  • Often involves working in shifts, including evenings and weekends, since off-licences typically operate extended hours.
  • Fast-paced environment with high customer interaction.
  • Requires a good understanding of stock control, customer service, and sales techniques.

Would you like advice on a specific aspect of this role or more details on how to apply for such a position?
  • Experience
    Required
  • Languages
    English – Advanced
    Turkish – Advanced
  • Employment
    Full-time
  • Schedule
    Monday- Friday 8-6
  • Salary
    £10 – £12 hourly
  • Benefits
    Nothing
  • Starting time
    Immediate start!

pin icon6 Catford Road, Catford, Lewisham, SE6 4QZ, London

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Retail ManagerLondon

Barber • 1-10 Employees

Hiring on JOB TODAY since March, 2024

We’re a local barbershop that’s been operating for 3 years. We have a friendly atmosphere where everyone is like family. We like to help each other accomplish our goals.

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