Supervisor / Assistant Manager

Management

14 September 2024191 views

About Us:
The Golden Anchor is a vibrant gastro pub in Nunhead, known for its unique blend of classic British pub fare and authentic Caribbean flavors. With deep roots in the local community and a welcoming atmosphere, we’ve built a reputation for excellent food, drinks, and service. Our pub is a lively hub where Caribbean culture meets traditional British hospitality, creating a warm and exciting environment for both guests and staff.

Role Overview:
We are looking for a motivated and experienced Supervisor/Assistant Manager to join The Golden Anchor team. In this role, you will support the General Manager in overseeing day-to-day operations, ensuring the smooth running of the pub while maintaining our high standards of customer service. You’ll lead the front-of-house team, manage shifts, and play a key role in creating a friendly and efficient atmosphere. If you have leadership experience in the hospitality industry and a passion for delivering memorable guest experiences, we’d love to hear from you.

Key Responsibilities:
• Leadership & Team Management: Supervise and support the front-of-house staff, ensuring they provide excellent customer service and work efficiently.
• Shift Management: Oversee the running of shifts, ensuring smooth operations and addressing any issues promptly to maintain a positive guest experience.
• Customer Engagement: Be the face of The Golden Anchor, greeting and interacting with customers, addressing any concerns, and ensuring they leave satisfied.
• Training & Development: Assist in training new team members and providing ongoing support to ensure the team is knowledgeable and confident in their roles.
• Stock & Inventory: Assist with managing stock levels, ordering supplies, and controlling waste, ensuring the bar and kitchen are always fully equipped.
Health & Safety Compliance: Ensure all health, safety, and hygiene regulations are followed and that the pub is a clean and safe environment for both staff and guests.
• Financial Responsibilities: Assist with cash handling, daily reconciliation, and other financial duties as required by the General Manager.
• Event Support: Help coordinate and oversee pub events, including live music nights and special Caribbean-themed occasions, to ensure they run smoothly and enhance the guest experience.
• Stand-In for Management: Step in to manage the pub in the absence of the General Manager, ensuring continuity of service and operations.

What We’re Looking For:
• Previous experience in a supervisory or assistant manager role in a pub, restaurant, or bar.
• A strong understanding of the hospitality industry, with excellent customer service skills.
• Passion for Caribbean culture and cuisine, with a genuine interest in sharing that with our guests.
• Leadership qualities with the ability to motivate and manage a team effectively.
• Ability to work well under pressure and in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Flexible and reliable, able to work evenings, weekends, and public holidays as needed.
• Excellent communication skills and a customer-focused attitude.

What We Offer:
• Competitive salary and opportunities for career progression within The Golden Anchor.
• A supportive, friendly work environment in a pub that values both its Caribbean heritage and local community.
• Staff discounts on food and drink.
• Opportunities to develop your skills and gain further management experience.
• The chance to work in a pub known for its vibrant culture, great food, and welcoming atmosphere.

If you’re an experienced supervisor or assistant manager looking for an exciting role in a pub with Caribbean flair, we’d love to hear from you!
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    £12 – £16 hourly
  • Benefits
    Service charge

pin icon16 Evelina Road, SE15 2DX, London

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Supervisor ManagerLondon

Bar • 11-50 Employees

Hiring on JOB TODAY since September, 2024

Local pub serving cold drinks and hot food.

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Michael Bello-Eletu avatar icon
Michael Bello-EletuActive 10 hours ago

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