Venue Manager

Management

3 hours ago23 views

Quiz Room is an immersive quiz based concept which originated in France and now has over 70 venues worldwide. We are excited to be opening our first London venue, based in Spitalfields, and are seeking a number of dynamic Quiz Masters to join our team. This is a fantastic opportunity for someone looking to expand their hospitality experience and be part of a fun and exciting new venture. Onboarding starts from mid-September, with the venue opening early October. A rota system will be in place and you will be required to work some weekends and evenings.
Role Overview
As a Venue Manager / Quiz Masters you will play a crucial role in the smooth running of the venue, with a particular focus on delivering exceptional customer service. We are committed to providing an outstanding customer experience.

The main responsibilities will include:
  • Customer Service: provide a warm welcome to all customers, ensuring their enjoyment and satisfaction. Greet and welcome customers with a warm and friendly demeanour. Anticipate customer needs and provide prompt and efficient assistance. Resolve customer inquiries and complaints in a professional and timely manner. Build rapport with customers to foster loyalty and repeat business.

  • Quiz Master: escort guests to their quiz room, explain the rules of the games and answer any queries. Create a lively and competitive atmosphere. Manage the quiz format and scoring for tournaments. Interact with participants to enhance the overall experience is fun.

  • Venue Management: assist with day-to-day operations, including food and drink service, managing and ordering stock, maintaining cleanliness and overall presentation of the venue. Promote the venue and its offerings to customers. Encouraging repeat visits and referrals. Assisting with marketing initiatives. Support the Venue Manager with a range of ad-hoc tasks.

  • Continuous Improvement : contribute to the overall success of the venue by identifying opportunities for improvement and implementing new initiatives. Actively seek feedback from customers to identify areas for improvement.


Ideal Candidate
  • We are looking for passionate and enthusiastic individuals with excellent interpersonal skills. The ideal candidates will have:
  • A strong interest in the hospitality and leisure industry and ideally a love of quizzes and games.
  • Experience in customer service, ideally within a hospitality venue or entertainment environment.
  • A confident and engaging personality with the ability to connect with a range of people.
  • Strong communication and organisational skills; able to manage a number of tasks.
  • A sales-oriented approach and a desire to succeed.
  • A reliable, self-starting, flexible and professional approach.
  • Experience
    Not required
  • Languages
    English – Advanced
  • Employment
    Full-time

pin icon19 Bell Lane, E1 7LA, London

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Hospitality ManagerLondon

Entertainment center • 1-10 Employees

Hiring on JOB TODAY since November, 2024

Qui Room is an immersive quiz just like on a TV show set. Perfect for a fun time with friends or colleagues ! We are excited to be opening our first London venue, based in Spitalfields, and are seeking a dynamic Quiz Masters to join us.

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Ressources Humaines Quiz RoomActive 3 hours ago

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