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Tech Ops Analyst About iProov iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across a number of industry sectors - organisations using our technology include the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS and many more. Diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Service Management Location: London, UK (Hybrid Working Model - at least twice a week in the office) Comp: Negotiable (base) + Company Performance Bonus (10%) + Equity + UK iProov Benefits iProov is growing fast, and we’re looking for a Technology Operations Analyst to join our Service Management team. If you’re passionate about solving problems, delivering great service, and working cross-functionally, this is a great opportunity. In this customer-facing role, you’ll handle technical queries, provide timely and accurate responses, and help protect iProov’s brand. Strong communication and problem-solving skills are essential, as you’ll triage and troubleshoot issues, enhance customer understanding, and feed insights back to our product teams to shape future improvements. How you can make an impact • Act as the initial contact point into iProov for customer and partner queries and driving any service issues through to resolution, • Perform 1st line application support to all incoming tickets to the customer service desk: triaging, diagnosing, troubleshooting, resolving where possible, and managing escalations to second line Technical Support Engineers and then third-line support when required, • After guidance and mentoring from a Senior Process Automation Engineer, you'll begin by handling basic fixes within the Appian platform., • For context, Appian is a low-code development platform that allows iProov to rapidly build custom business applications with minimal coding. It's primarily used to automate complex workflows, manage cases, and support business process management (BPM)., • Manage and maintain our customer knowledge base, identifying any gaps that need to be closed on frequently asked queries, • Collaborate with other teams in iProov to address customer and partner queries that involve cross functional team interaction, • Act as a liaison between technical teams and business stakeholders, translating technical issues into business impact., • Communicate incident and problem management updates to relevant stakeholders., • Identify and analyse incident data to identify underlying recurring issues and propose preventative measures as part of continual service improvement., • Prepare post-incident reports and conduct incident review meetings with stakeholders., • Maintain a problem management database to track and document root causes and resolutions., • Tracking all problem records and appropriate actions through to resolution involving the management E2E of internal improvement initiatives, • Chairing regular Problem review boards and tracking problem record progress, • Support and participate in audits where necessary What we would like to see from you • Experience with data analysis tools and techniques to extract meaningful insights and address problems., • Possess a foundational understanding of the Appian platform and a strong interest in developing deeper expertise in enterprise technologies. We also welcome individuals with limited experience but a clear enthusiasm and willingness to learn., • Confidence in communicating with a wide range of developers and technical resources, • Excellent communication skills with an attention to detail, • Ability to work in a busy environment and “wow” the customer while protecting iProov’s business reputation, • Ability to prioritise tasks and requests while balancing both customer needs and iProov capability, • Be a great team player in a cross functional environment, • Be capable of working independently and handling variable ticket volumes accordingly, • A can-do attitude, eagerness to learn and make an impact Nice to have, but not essential • Basic understanding of Appian objects and their functions, • Active Appian Certified Associate Developer certification, • Willingness to pursue additional certifications as the role evolves, • Foundational knowledge of database concepts, including tables, queries, and basic data modeling Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Due to the nature of our work, we may require our staff to pass a UK Security Clearance checks. As such, any offer would also depend on your ability to adhere to the UK Security check criteria.

Role: Paid Social Specialist Function: Creative Strategy | Media Buying | Meta & TikTok Ads | Acquisition Strategy Responsibility: Own and execute paid ad strategies that drive growth for D2C brands. Reports to: Senior Paid Social Manager Location: Remote-first (UK-based), with optional access to a Leeds office Salary: £36,000 - £42,000 DOE Why Us? Want to own paid media strategy for high-growth D2C brands spending thousands per day? At Launch With Us, we manage over £8M in Meta and TikTok ads and help eCommerce clients win in noisy markets. As a Paid Social Specialist, you'll run high-budget campaigns, lead performance strategy, and shape creative output that drives measurable growth. This is a hands-on, career-defining opportunity for someone ready to lead acquisition for exciting challenger brands—without stepping into people management. Background: Launch With Us is one of the UK’s fastest-growing advertising agencies, founded in 2021 by seasoned performance marketers. We’ve built a lean, high-performing team of 10 and delivered exceptional results for brands like Khanum’s, Lucy & Lola, Bubble Panda, DJK, and Watermans. Our sweet spot is D2C eCommerce. We help our clients scale profitably by combining data-led paid media with creative that converts. As we grow, we’re restructuring and investing in new talent—like you. As we scale further, we’re making key investments in our structure, people, and processes to support our next phase of growth. We’re now looking for a Paid Social Specialist to join our team and take ownership of campaign execution and performance for a range of high-growth D2C brands. This role offers autonomy, variety, and the chance to work with exciting clients. You’ll be empowered to make strategic and creative decisions that directly impact results. You’ll manage large media budgets, use top-tier tools like Triple Whale and Motion, and be fully responsible for hitting client growth KPIs such as CAC, NC-ROAS, eROAS, and spend efficiency. You will be responsible for the day-to-day performance of a portfolio of D2C e-commerce clients, working in fast-moving and competitive categories. You’ll lead campaign setup, optimisation, and testing with a sharp eye on creative performance and return on ad spend. • Strategise, build, and optimise Meta and TikTok ad campaigns across multiple clients, with budgets ranging from £5k to over £25k per month., • Manage end-to-end campaign setup, including targeting, creative testing, and budget allocation, aligned to each client’s KPIs., • Collaborate directly with clients via Slack and video calls to share updates, performance insights, and ideas., • Use tools such as Triple Whale, Motion, and Klaviyo to monitor and improve results., • Actively monitor campaign performance and troubleshoot underperforming ads and creative variations., • Contribute insights and testing ideas to improve ad creative, landing pages, and customer journeys., • Work closely with your Senior Account Manager and peers to maintain a high standard of delivery across accounts., • Stay current with platform changes and best practices across eCommerce and paid media. Main Skills: We’re looking for a driven, detail-oriented individual with strong hands-on experience in paid social for eCommerce. This is not a junior role—you’ll be responsible for managing significant budgets and producing tangible performance results. • 2+ years of experience running Meta and TikTok ads, specifically for D2C e-commerce brands, • Strong understanding of Shopify stores and customer acquisition strategies, • Familiarity with tools such as Triple Whale, Klaviyo, and Motion (or similar alternatives), • Proven ability to manage £1–2k+ per day in ad spend across multiple campaigns, • Confident communicator who can lead client comms and present performance clearly, • Data-driven mindset with an eye for testing and optimisation, • Comfortable working independently in a remote-first team environment, • Excellent time management and attention to detail across multiple client accounts Ideal Candidate Qualities: • You take full ownership of your work and outcomes, • You are proactive and enjoy working directly with clients and team members, • You have a strong understanding of eCommerce customer journeys and paid social mechanics, • You’re curious and committed to continuous learning and experimentation, • You’re a team player, comfortable collaborating and sharing feedback, • You’re passionate about growing brands through creative, data-led marketing, • Join a world-class team of high performers, passionate about growing D2C brands, • Work across a diverse set of industries and clients with unique scaling challenges, • Opportunity to work abroad for up to 30 days a year (T&Cs apply), • Extra holiday – take your birthday off, on us, • Structured 6- and 12-month progression plans toward senior-level roles, • Company pension scheme, • Regular training and personal development, • Monthly team incentives and Kudos reward scheme (Amazon, Just Eat, Deliveroo, etc.), • Annual salary reviews tied to performance and contribution, • Christmas bonus based on performance and tenure Progression Path: This role is designed to grow into a Senior Paid Social Specialist or Manager position within 6–12 months, depending on performance. As you demonstrate ownership and deliver results, you’ll have the opportunity to take on higher-spend clients, strategic planning, and potentially manage junior team members. Launch With Us is committed to creating a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone’s voices are heard. We respect and value all differences (seen and unseen) and strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability, or age. Due to the evolving nature of the business, the job holder may be required to carry out duties that are not detailed within this job description.

Senior Security Engineer (AI & DevOps) iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Head of Cybersecurity Location: WeWork Waterloo - Hybrid ( Comp: $ (Base) + Company Performance Bonus (20%) + Share Options + US iProov Benefits The role was created specifically to provide the technical security depth that will allow us to accelerate our adoption of agentic AI, equipping developers and data scientists building our biometric products with the tools and workflows to use AI safely and at pace. You will work as the direct counterpart to our GRC-focused InfoSec Manager, owning the engineering and implementation side of our security posture across cloud infrastructure, developer workflows, AI systems, and our core security toolstack. This is a role for someone who has built and shipped software or infrastructure and brings that experience into a security context. • Architect and deploy the secure technical framework that governs the security controls for how our developers and scientists use agentic AI, including AI coding assistants, autonomous agents, and LLM-integrated tooling. Given that these systems can autonomously access data, execute code, and interact with external services, the guardrails you design will need to address a substantially broader attack surface than traditional AI tooling, and must hold up in a context where the underlying data is among the most sensitive we handle., • Be the primary technical security voice in decisions around the use and deployment of externally developed AI, ensuring the right controls are in place from the onset, • Continuously mature automated security controls into CI/CD pipelines and infrastructure-as-code deployments, championing the DevSecOps culture across a large engineering organisation., • Take hands-on ownership of our core security technology stack, including Wiz, CrowdStrike, Google SecOps, and Tailscale, ensuring these platforms are correctly configured, tuned, and integrated., • Drive continuous technical delivery of strategic security initiatives, systematically identifying, triaging, and closing gaps across our cloud environments, internal networks, and developer workflows., • Provide technical oversight of the security of the data pipelines feeding our internal AI systems and, critically, the permissions and access boundaries of agentic AI systems reaching out into other environments, enforcing the principle of least privilege, maintaining audit trails, and ensuring sensitive data and code integrity is handled with the rigour required., • Complement the work of our existing biometric and product focused Red Team by owning security coverage of the DevSecOps surface, the build pipeline, internal toolchain, cloud environments and developer infrastructure., • Act as the primary technical security partner to our GRC-focused InfoSec Manager, translating governance and compliance mandates into concrete, automated engineering controls., • Represent the technical security function in external audits. This includes presenting evidence of controls, articulating the security posture of our cloud and AI environments to auditors, and working closely with the InfoSec Manager to ensure the technical substance behind our compliance position is clearly and credibly communicated., • A foundational background in software engineering or DevOps before moving into a dedicated security role: you understand how code is written, tested, and deployed, and that experience is central to how you approach security problems., • Proven, hands-on experience securing modern cloud infrastructure and containerised environments, with a solid understanding of infrastructure-as-code principles and the security implications of how infrastructure is defined and provisioned., • Proficiency in deploying and administering enterprise security platforms, ideally with direct experience managing tools spanning CNAPP, EDR, SIEM, and zero-trust networking., • A heavy and active user of AI in both professional and personal contexts, including agentic AI tools and coding assistants, with a grounded understanding of the evolving AI threat landscape, including model supply chain risks, prompt injection, data exfiltration, agent misuse, and LLM-specific attack vectors., • Scripting and automation capability, particularly in Python, to build internal tooling, automate security checks, and reduce reliance on manual processes across the security function., • Prior experience or a demonstrated practical interest in securing AI workloads, data pipelines, and machine learning environments., • The communication skills to collaborate effectively with highly technical stakeholders, champion security initiatives without hindering developer productivity, and translate risk into language that resonates with both engineering peers and business leadership, including the confidence to present technical security evidence clearly in formal external audit settings., • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to _

Ecommerce Assistant / Executive Online Sports Retailer £25,000 - £30,000 Remote role - you will be required to attend a Team meeting every 2 weeks - this will take place in North Manchester Amazon Seller experience essential Our client is an eCommerce business that sells directly to consumers in the UK and International marketplaces and they have experienced steady growth across multiple sales channels in recent years. They are now ready to move forward with ambitious plans to expand our market share both in the UK and overseas. To maximize these opportunities, they are seeking to appoint a proactive Ecommerce Assistant who is eager to make a difference within a fast-paced, small team. This is an exciting opportunity for a motivated individual with experience working within a D2C business, who also possesses creative skills to assist with the design of artwork supporting ecommerce and marketing activities. The successful candidate will assist the Marketing & Product Manager in optimizing listings across multiple marketplaces in the home market and internationally. The ideal candidate will have at least 2 years of experience with Amazon Seller Central, focusing on listing optimization and keyword research. If you have the desire to succeed, then this is a fantastic opportunity for an enthusiastic individual to join a market leader in the sports industry. Key Responsibilities • Conduct keyword research to ensure our branded products are listed and optimised to the highest standards regulations of each marketplace., • Manage and optimize product listings on Amazon Seller Central with some occasional work on additional sale channels., • Create digital assets such as infographics, banners and videos to feature on marketplaces which will enhance the Brand’s visibility and optimise sales., • Assist with the launch of new products worldwide., • Work in accordance with the Company’s pre-defined requirements to ensure a consistent brand identity across all sales channels., • Monitor product listings alongside the Marketing and Product Manager to help produce reports to measure sales performance and make recommendations for improvement., • Conduct regular market research and competitor analysis to ensure our content is in line with industry trends., • Provide support and assistance to customers making enquiries via our helpdesk system. Skills and Experience • Experience within a similar function., • Minimum 2 years of working on Amazon Seller Central (UK and International) plus knowledge of other eCommerce platforms., • Proven experience of listing optimisation and keyword research., • Experience of managing listings in international markets. Knowledge of an additional language would be beneficial but not essential., • Experience of bulk uploads on marketplaces to implement listing and price changes., • Must have a good working knowledge of Microsoft Office - specifically Excel, Word and Outlook., • Ability to create and produce creative artwork using Adobe Creative Suite or Canva., • Strong written and verbal communication skills are essential, with a keen attention to detail. Apply online or for further information contact one of our specialist consultants quoting reference number: NJR15745

Location: Remote Salary: £70,000 - £80,000 At Arbor, we’re on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days. At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. We are looking for an experienced and dynamic Senior DevOps Engineer to join our Engineering team and help us improve the resilience and performance of the Arbor platform, enabling the business to rapidly scale. The remit and focus of the role is to continuously fix and improve our architecture, infrastructure, and ways of working. This requires an obsessive, metrics-driven approach, a curiosity about system behaviour, and close collaboration with the solution architect and engineering teams. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a collaborative and curious Engineer, this is the role for you. Core responsibilities • Work with Head of Platform and Head of SRE to identify improvements within the platform infrastructure and implement plans to address, • Work with the Platform teams to improve the maturity of all components within the system, including ensuring High Availability, and adequate testing and DR plans, • Contribute to improving our CI/CD pipelines and providing patterns of deployment, • Assist in incident response and resolution, and subsequent post-mortems and retrospectives, • Participate in tech-talks and team based learning to ensure knowledge is spread, • Document obsessively, relying on Playbooks/Runbooks and systems documentation to aid knowledge transfer, • Extensive experience of DevOps Engineering and operating a large scale platform, • Extensive experience of distributed cloud systems, and specifically Amazon Web Services, • Extensive experience of Infrastructure as Code tooling, such as Terraform, Ansible, Cloudformation etc, • Understanding of relational database technologies and their cloud versions (e.g. AWS Aurora), • Experience with messaging and distributed asynchronous workloads, • Experience with nginx or similar technologies, • Experience with DataDog, Prometheus or similar tools, • A positive and proactive attitude to problem solving, • A team player, willing to muck in and help others when needed, driven personality who asks questions and actively participates in discussions, • Good written and spoken English so you can present your ideas Bonus skills • Past experience with enterprise solutions running at scale, • Familiarity with kanban and agile development processes, • Experience with Docker and containerisation, • Familiarity with software best practices such as Refactoring, Clean Code, Domain-Driven Design, Test-Driven Development, etc. The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer: • A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!, • 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas, • Life Assurance paid out at 3x annual salary, • Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks, • Private Dental Insurance with Bupa, • Salary sacrifice Pension provided by Scottish Widows, • Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay, • 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!, • Access to services such as Calm and Bippit (financial wellbeing coaching), • All of our roles champion flexible working and we are happy to discuss what this means to you, • Social committees that plan team, office and company wide events to bring people together and celebrate success, • Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc), • Volunteer with a charity of your choice for a day each year, • Dog friendly offices!, • Phone screen, • 1st stage, • 2nd stage We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at _. Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds. Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: _ Please note: We are unable to provide visa sponsorship at this time.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Amazon Adapt deploys highly-skilled, hyper-agile talent that ensures customers can continue to invest in their partnerships with Amazon Ads, uninterrupted. Different from traditional teams within Amazon Ads, Adapt combines human expertise with AI-enhanced analytics to revolutionise business continui

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.

Operations is at the heart of everything Amazon does, and automation is one of the ways we optimize our processes. This role puts you at the forefront of Amazons emerging technology to solve complex productivity challenges.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodat

Amazon is seeking an experienced Telecoms Design Program Manager to lead IT infrastructure design and delivery across Amazon logistics buildings.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodat

We are looking for an experienced and technically savvy lawyer to join the Amazon Legal team supporting Amazon Leo's international licensing activity. We are looking for an experienced and technically savvy lawyer to join the Amazon Legal team supporting Amazon Leo's international licensing activity

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon. Amazon

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon. Amazon

AWS Professional Services is seeking a Principal Account Executive to own and grow strategic relationships with Financial Services customers across the UK.This senior individual contributor role shapes, wins, and stewards multi-year engagements at scale.You will lead end-to-end sales within Tier 1 F

Amazon is seeking a Head of Workplace Communications for UK Stores and Corporate Communications to shape external communications for Amazon's UK operations. Based in London, you will lead a team responsible for media relations, crisis management, and proactive storytelling across Amazon's fulfilment

We are seeking a Senior Amazon Brand Manager who deeply understands Amazon FBA, enjoys strategizing for brand growth, and can tackle complex challenges with precision and speed. Senior Amazon Brand Manager – GNO Partners. We help Amazon FBA sellers scale profitably using our proven system.

Amazon XCM EU seeks a Creative Director to anchor the visual identity and storytelling of Amazon’s brand and Prime campaigns across EU markets.

We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected sta

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon. You will partner with the ODX internal BIM design team as well as other Amazon teams on BIM (Bu

Amazon Web Services (AWS) is seeking an Engagement Manager to lead delivery of complex cloud solution projects.

Amazon Legal team supporting Amazon Leo.

A prominent e-commerce company is seeking an experienced Head of Amazon to manage and drive growth for their Amazon Seller Central accounts. This remote position requires extensive experience in e-commerce, particularly in successfully managing Amazon accounts. The ideal candidate will possess stron

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Amazon Development Centre (London) Limited. This role offers an exciting opportunity to lead programs at the intersection of large language model

Amazon Web Services (AWS) is seeking a Senior Database Migration Architect to lead complex cloud transformation and migration engagements for customers and partners.

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced ProServe Cloud Architect (PCA) to join our team at Amazon Web Services (AWS). Amazon is an equal opportunities employer. Protecting your privacy and the security of your data is a longstanding top priority for Am

Amazon Development Centre (London) Limited in London is seeking a full-stack software engineer to revamp Prime Video's launch planning and analytics platform and to build enterprise-scale systems used across the Prime Video organization.

Solutions Architect for Applied AI in Supply Chain to lead enterprise-wide agentic AI architectures spanning multiple domains.You will drive the architectural vision for AI-enabled decisioning across planning and supply chains, working with customers and AWS product teams to shape roadmaps and refer

Collaborate closely with the account to enhance product listings, ensuring enhanced brand visibility and a stronger competitive position on Amazon. Stay up-to-date on Amazon policies, guidelines, trends and best practices. Strong knowledge of Amazon's platform, policies, and guidelines.

Amazon is seeking an experienced Technical Deployment Program Manager to own the strategy and delivery of complex, first-time automation infrastructure deployments across our global fulfillment network.

AWS EMEA SARL (UK Branch) is seeking a Specialist Solutions Architect to shape enterprise decision-making through agentic AI across planning and supply chain domains.You will own end-to-end programs, driving architectural patterns and partnering with AWS product teams to influence roadmaps.In this r

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon. Amazon is an equal opportunity employer and does not discriminate on the basis of protected vet

Amazon Web Services (AWS) is seeking a Principal Solutions Architect to lead strategic cloud architectures for global financial services customers.

Amazon is seeking an Indirect Tax Senior Manager to join the EMEA Digital and Devices Tax team in London, supporting the Leo consumer launch across Europe.

Collaborating with Amazon Global Sales (AGS) representatives to ensure a coordinated approach for key accounts. Amazon is an equal opportunities employer. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Amazon’s EU legal team seeks an experienced lawyer to support European Stores businesses on compliance across product, environmental, and safety topics, and to advise on evolving regulatory requirements in Europe, including the New Legislative Framework, Market Surveillance Regulation, General Pro

Are you an experienced Amazon Ads professional who enjoys working directly with clients, shaping strategy, and driving measurable growth?. Due to continued expansion and increasing demand for Amazon advertising services, they're looking to hire a Advertising Account Manager to join their growing tea

Amazon XCM EU is seeking a Creative Director with exceptional visual and art direction craft to join the EU Creative team. This role anchors the visual identity and storytelling of Amazon’s brand and Prime campaigns across EU markets. Amazon is an equal opportunities employer.

We're looking for an experienced Amazon Marketplace specialist to help launch our premium confectionery brand on Amazon UK. Amazon Brand Registry guidance. Advice on Amazon best practice.

Join Amazon's innovative EU legal team, focused on enabling business growth through smart risk‑taking—empowering selling partners, business customers, and builders of the Amazon shopping experience to innovate and achieve global success while protecting customer, brand, and selling partner trust

Once you have uploaded all required documents and passed your background check, you will be notified when you can start delivering smiles, backed by Amazon! Delivering packages to Amazon customers is a great way to earn extra money with a trusted company that puts safety and innovation first. What i

We are looking for a talented lawyer to join the Amazon Legal team supporting Amazon Leo. You will be embedded with the Amazon Leo's ground infrastructure services and operations teams (ground gateways, networking infrastructure), with a focus on transactions in Europe, Middle East, and Africa (EMEA

Amazon Web Services (AWS) ProServe team seeks an experienced ProServe Cloud Architect to join our UK team.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon. Amazon is an equal opportunity employer and does not discriminate on the basis of protected vet

Once you have uploaded all required documents and passed your background check, you can start delivering smiles, backed by Amazon! Delivering packages to Amazon customers is a great way to earn extra money with a trusted company that puts safety and innovation first. Plus, Amazon Flex delivery partn