Tier 3 Infrastructure Engineer
5 days ago
Slough
🖥️ Infrastructure Engineer 💰£45,000-50,000 + 5% bonus 📍Slough (2days), Maidenhead (1 day), 2 days at home My Product Path are partnered with a global life safety organisation to recruit an Infrastructure Engineer to join a global technology team supporting a complex but fun technical infrastructure! As a Tier 3 Infrastructure Engineer you will be responsible for managing and supporting on-premise infrastructure for our clients, with a focus on firewalls, networking (switches and wireless technologies), virtualization platforms (ESXi and Hyper-V), and Windows Server environments. You will also handle backup and disaster recovery solutions using Veeam and will have working knowledge of cloud technologies such as Azure. As this is a customer-facing role, strong communication skills are essential. Key responsibilities: • Manage, maintain and support on-premise infrastructure, including firewalls, switches, wireless networks, Windows Server roles (Active Directory, DNS, DHCP, NTFS), and virtualisation platforms (ESXi, Hyper-V)., • Administer and support backup and disaster recovery solutions, primarily using Veeam whilst leveraging the cloud for offsite solution., • Deliver intermediate-level troubleshooting and resolution of issues related to networking, server infrastructure, and virtualisation., • Provide support for cloud-based environments, with an intermediate working knowledge of Azure., • Maintain comprehensive documentation of the infrastructure, configurations, and procedures., • Ensure security best practices are implemented across on-premise environments, with a particular focus on firewalls and network segmentation., • Providing BAU support for the businesses and supporting the junior engineers with escalation issues., • Ensure detailed and comprehensive information is captured for each ticket, including user details, issue description, troubleshooting steps taken, and resolution., • Categorise, prioritise, and assign tickets according to established procedures and service level agreements (SLAs)., • Maintain timely and accurate updates on ticket status and resolution progress throughout the ticket lifecycle. Key Requirements: • Experience working in on-premise infrastructure environments., • Some working knowledge of cloud platforms such as Azure., • Strong hands-on experience with firewalls (configuration, management, and troubleshooting) and networking technologies (switches, wireless networks, NPS)., • Expertise in virtualisation platforms, including VMware ESXi and Microsoft Hyper-V., • Proficient in administering and supporting Windows Server environments (Active Directory, DNS, DHCP, NTFS)., • Working knowledge of Veeam for backup and disaster recovery solutions., • Basic to intermediate working knowledge of SQL, • Intermediate to advanced server hardware knowledge (Dell, HP, SANs, clusters), • Strong troubleshooting skills with the ability to resolve complex infrastructure issues., • Excellent communication skills, with experience working directly with clients. Desirable Skills: • Experience with hybrid cloud infrastructure (on-premise to cloud integrations)., • Certifications such as CCNA, VCP, or Microsoft Certified., • Familiarity with automation and scripting to enhance operational efficiency. Package: • Salary: £45,000-50,000, • 5% Bonus, • 25 days holiday + bank holidays, • Generous employer pension scheme and life assurance cover, • Extended parental leave provision, • Continuous professional development scheme