Are you passionate about the beauty industry and love delivering top-notch customer service? We're a busy, modern hair salon located in the heart of Fulham, and we're currently on the lookout for a friendly, professional, and highly organised Receptionist to become the welcoming face of our team. This is a fantastic opportunity to work in a dynamic, creative environment alongside experienced hair stylists and beauty professionals. Whether you're looking to grow your career in the salon industry or want to be part of a fun and supportive team, we’d love to hear from you! What You'll Be Doing: Greeting all clients with a warm, welcoming, and professional attitude Managing appointments using our booking system (phone, online, and walk-ins) Handling phone calls and answering any customer enquiries Managing salon emails ,Taking payments, issuing receipts, and managing the till Ensuring the front-of-house and reception area are always clean, tidy, and inviting Supporting stylists and management with day-to-day tasks Keeping track of retail stock at the front desk and assisting with product sales Helping coordinate a smooth and professional flow of daily operations What We’re Looking For: Previous experience in a receptionist, front-of-house, or customer-facing role (experience in a salon, spa, or hospitality setting is ideal but not essential) A genuine passion for delivering excellent customer service Strong communication skills and a confident, friendly personality Impeccable grooming and personal presentation Ability to multitask, stay calm under pressure, and manage time effectively Tech-savvy and comfortable using booking or POS systems (training provided) A team player who’s willing to go the extra mile for clients and colleagues
Hair Cutting and Styling: Cutting hair according to client instructions or latest trends. Styling hair for everyday looks or special events. Hair Coloring: Applying hair dyes, highlights, lowlights, and balayage. Advising on suitable colors based on skin tone and style. Hair Treatments: Providing services like deep conditioning, scalp treatments, keratin treatments, and perms. Offering solutions for hair damage or scalp issues. Client Consultation: Understanding the client’s needs and preferences. Recommending styles and treatments suitable for hair type and lifestyle. Customer Service: Creating a friendly and professional salon experience. Building long-term relationships with clients. Maintaining Cleanliness and Hygiene: Sterilizing tools and keeping the workstation clean. Following health and safety regulations. Product Knowledge and Sales: Recommending hair care products tailored to the client. Educating clients on how to maintain their hairstyle at home. Keeping Up with Trends: Staying informed about new techniques, tools, and hairstyles. Attending training sessions and hairdressing shows when possible.