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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. • Start Date: 23rd February 2026, • Salary: £25,120 per annum, • Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW, • Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: • Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription., • Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package., • Work in a target-based environment, • Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time offTraining and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: • Results-oriented with a strong enthusiasm for sales, • Exceptional at building rapport and connecting with people, • Skilled at identifying and addressing customer needs, • Creative in solving problems, • Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle • Free Sky TV, along with discounted broadband, Sky Glass and mobile, • Cashback and discounts across hundreds of retailers, • Discounts and offers on Sky products for friends and familyHealth and wellbeing, • Private healthcare and Digital GP via Aviva, • Dental and other healthcare options, • Subsidised onsite gym and discounts on external gyms, • Cycle to work scheme Financial wellbeing, • Sky pension plan and Life Assurance, • Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. • Start Date: 23rd February 2026, • Salary: £25,120 per annum, • Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW, • Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: • Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription., • Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package., • Work in a target-based environment, • Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time offTraining and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: • Results-oriented with a strong enthusiasm for sales, • Exceptional at building rapport and connecting with people, • Skilled at identifying and addressing customer needs, • Creative in solving problems, • Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle • Free Sky TV, along with discounted broadband, Sky Glass and mobile, • Cashback and discounts across hundreds of retailers, • Discounts and offers on Sky products for friends and familyHealth and wellbeing, • Private healthcare and Digital GP via Aviva, • Dental and other healthcare options, • Subsidised onsite gym and discounts on external gyms, • Cycle to work scheme Financial wellbeing, • Sky pension plan and Life Assurance, • Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. • Start Date: 23rd February 2026, • Salary: £25,120 per annum, • Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW, • Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: • Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription., • Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package., • Work in a target-based environment, • Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time offTraining and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: • Results-oriented with a strong enthusiasm for sales, • Exceptional at building rapport and connecting with people, • Skilled at identifying and addressing customer needs, • Creative in solving problems, • Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle • Free Sky TV, along with discounted broadband, Sky Glass and mobile, • Cashback and discounts across hundreds of retailers, • Discounts and offers on Sky products for friends and familyHealth and wellbeing, • Private healthcare and Digital GP via Aviva, • Dental and other healthcare options, • Subsidised onsite gym and discounts on external gyms, • Cycle to work scheme Financial wellbeing, • Sky pension plan and Life Assurance, • Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. • Start Date: 23rd February 2026, • Salary: £25,120 per annum, • Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW, • Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: • Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription., • Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package., • Work in a target-based environment, • Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time offTraining and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: • Results-oriented with a strong enthusiasm for sales, • Exceptional at building rapport and connecting with people, • Skilled at identifying and addressing customer needs, • Creative in solving problems, • Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle • Free Sky TV, along with discounted broadband, Sky Glass and mobile, • Cashback and discounts across hundreds of retailers, • Discounts and offers on Sky products for friends and familyHealth and wellbeing, • Private healthcare and Digital GP via Aviva, • Dental and other healthcare options, • Subsidised onsite gym and discounts on external gyms, • Cycle to work scheme Financial wellbeing, • Sky pension plan and Life Assurance, • Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. • Start Date: 23rd February 2026, • Salary: £25,120 per annum, • Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW, • Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: • Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription., • Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package., • Work in a target-based environment, • Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time offTraining and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: • Results-oriented with a strong enthusiasm for sales, • Exceptional at building rapport and connecting with people, • Skilled at identifying and addressing customer needs, • Creative in solving problems, • Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle • Free Sky TV, along with discounted broadband, Sky Glass and mobile, • Cashback and discounts across hundreds of retailers, • Discounts and offers on Sky products for friends and familyHealth and wellbeing, • Private healthcare and Digital GP via Aviva, • Dental and other healthcare options, • Subsidised onsite gym and discounts on external gyms, • Cycle to work scheme Financial wellbeing, • Sky pension plan and Life Assurance, • Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. • Start Date: 23rd February 2026, • Salary: £25,120 per annum, • Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW, • Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: • Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription., • Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package., • Work in a target-based environment, • Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time offTraining and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: • Results-oriented with a strong enthusiasm for sales, • Exceptional at building rapport and connecting with people, • Skilled at identifying and addressing customer needs, • Creative in solving problems, • Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle • Free Sky TV, along with discounted broadband, Sky Glass and mobile, • Cashback and discounts across hundreds of retailers, • Discounts and offers on Sky products for friends and familyHealth and wellbeing, • Private healthcare and Digital GP via Aviva, • Dental and other healthcare options, • Subsidised onsite gym and discounts on external gyms, • Cycle to work scheme Financial wellbeing, • Sky pension plan and Life Assurance, • Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. • Start Date: 23rd February 2026, • Salary: £25,120 per annum, • Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW, • Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: • Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription., • Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package., • Work in a target-based environment, • Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time offTraining and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: • Results-oriented with a strong enthusiasm for sales, • Exceptional at building rapport and connecting with people, • Skilled at identifying and addressing customer needs, • Creative in solving problems, • Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle • Free Sky TV, along with discounted broadband, Sky Glass and mobile, • Cashback and discounts across hundreds of retailers, • Discounts and offers on Sky products for friends and familyHealth and wellbeing, • Private healthcare and Digital GP via Aviva, • Dental and other healthcare options, • Subsidised onsite gym and discounts on external gyms, • Cycle to work scheme Financial wellbeing, • Sky pension plan and Life Assurance, • Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. • Start Date: 23rd February 2026, • Salary: £25,120 per annum, • Site: Sky, 1 MacIntosh Rd, Livingston EH54 7BW, • Shifts: 37.5 hours per week (Working 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)Join us as a Contact Centre Sales Advisor in our Livingston contact centre earning £25,120 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets. We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated. What you'll do: • Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription., • Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package., • Work in a target-based environment, • Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time offTraining and Development: Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period. What you'll bring: • Results-oriented with a strong enthusiasm for sales, • Exceptional at building rapport and connecting with people, • Skilled at identifying and addressing customer needs, • Creative in solving problems, • Eager to acquire new skills and knowledge The Benefits: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster: Individual Lifestyle • Free Sky TV, along with discounted broadband, Sky Glass and mobile, • Cashback and discounts across hundreds of retailers, • Discounts and offers on Sky products for friends and familyHealth and wellbeing, • Private healthcare and Digital GP via Aviva, • Dental and other healthcare options, • Subsidised onsite gym and discounts on external gyms, • Cycle to work scheme Financial wellbeing, • Sky pension plan and Life Assurance, • Annual Sharesave scheme and long service awards Where you'll work: We're"based at Kirkton Campus"in Livingston"and home to over 2000 colleagues. We have free onsite"parking"and operate a free"shuttle"bus service from Livingston North train station"and Livingston shopping centre. You'll also"have access to our subsidised canteen, free tea and coffee,"hair and beauty salon, valet carwash,"amazon lockers, cash machine, covered bike storage,"prayer room and"shower facilities as part of the onsite gym. Inclusion: CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Lead the Way as a Store Manager at Sally Europe! Are you a sales-driven leader with a passion for retail and inspiring teams? If you thrive in a dynamic, target-oriented environment and are ready to take your career to vibrant new heights, we want you on our team! Your Role:As a Store Manager, you’ll lead by example, driving sales and motivating your team to consistently exceed targets. You’ll deliver an exceptional customer experience while managing store operations with confidence and efficiency. What You’ll Do: • Sales Leadership: Proven track record of delivering results in a sales-driven retail environment., • Team Management: Inspire, coach, and develop your team to achieve individual and collective success., • Customer Focus: Create memorable shopping experiences that drive repeat business., • Retail Operations: Oversee inventory, merchandising, and store processes with precision., • A strong background in retail management with a passion for hitting and exceeding targets., • Exceptional leadership, communication, and interpersonal skills., • A love for delivering outstanding customer service., • Commercial acumen to create and execute impactful action plans., • Competitive salary + performance-based bonuses., • 23 days holiday (increasing with tenure)., • Generous employee discounts on our extensive product range., • Professional development and growth opportunities. At Sally Beauty, part of Sally Europe, we’re the go-to destination for hair and beauty professionals across Europe. But we’re more than just a retailer—we’re a global force in beauty. As part of Sally Beauty Holdings, we connect retail customers and salon professionals with top-tier products and inspiring solutions. From Sinelco to Salon Services, Pro-Duo, and beyond, Sally Europe is your home for professional hair and beauty brands. We don’t just sell products—we empower confidence and celebrate beauty, helping our customers uncover their potential every day. Our Values Drive Us: • Be Yourself: Celebrate individuality., • Be Bold: Embrace innovation and ambition., • Be an Inspiration: Spark confidence in others., • Be an Owner: Lead with pride and purpose. Apply today and let’s add colour to the world together! We welcome applications from everyone and are committed to fostering an inclusive workplace where diversity is celebrated. As part of our culture to 'add colour to the world,' we ensure fair treatment for all, regardless of age, disability, gender, marital status, pregnancy, race, religion, or sexual orientation.?

Studio Support Trainer (Beauty Therapist) - , Position: Studio Support Trainer Reporting To: Studio Manager Locations: Selfridges Home Base working Across all 6 London studio locations when needed Hours: 32 hours ( 4 days) Availability: Must be available to work across weekdays and weekends Our Company FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our studios, on face-gym.com and our Digital Studio, and at home. We are based in central London, working across the UK & USA. Job Summary We are looking for a versatile and highly adaptable Studio Support Trainer to take on a newly created role that blends hands-on facial training with operational studio support. This role is designed to ensure seamless studio operations, supporting multiple locations by stepping in as a Studio Lead when managers are absent and stepping in to deliver exceptional facial workouts when required. As a key part of our evolving studio structure, this role will provide on-demand coverage across our six London locations (Coal Drops Yard, Notting Hill, St Johns Wood, Kings Road, and Selfridges) based on trainer callouts, holidays, and business needs-sometimes at short notice. Key Responsibilities Studio Support Trainer Studio Lead Responsibilities (when covering for the Manager) * Ensure the smooth execution of studio operations, including but not limited to front-of-house (FoH) duties, such as self-check-in and self-check-out, calling clients, managing walk-ins, and selling gift cards. * Maintain studio cleanliness and readiness, overseeing laundry, towels, and hygiene standards. * Handle bookings, cancellations, and client intake, ensuring a frictionless experience. * Own the self-check in and self-check out customer experience execution, maintaining high service standards. * Support trainers in driving sales and rebooking efforts, maximising revenue opportunities. * Address customer concerns professionally, resolving issues both in-person and over the phone. * Manage opening and closing duties as a key holder, ensuring studio readiness. * Monitor stock level checks as needed and end-of-day studio reporting. Trainer Responsibilities * Deliver expert facial workouts aligned with FACEGYM protocols to drive customer satisfaction. * Build strong client relationships to increase retention and rebooking rates. * Educate customers on skincare, products, and treatments, leveraging upsell opportunities. * Uphold hygiene, health & safety standards, ensuring a pristine studio environment. * Stay updated on the latest FACEGYM techniques and product innovations. * Operate efficiently within the Zenoti booking system to manage appointments, client records and the self-check-out process. * Represent the brand professionally at all times, maintaining a well-groomed appearance. * Handle bookings, cancellations, and client intake forms, ensuring a seamless customer journey. Person Specification: * NVQ Level 3 Beauty Therapy qualification or equivalent. * Must be flexible and available to work on weekends. * Previous experience in beauty therapy, spa, or retail. * Exceptional customer service skills, with the ability to stay calm under pressure and deliver a luxury experience. * Confident communicator with experience in an online booking system (Zenoti experience is a plus). * A team player with strong interpersonal skills and the ability to inspire and support colleagues. * Flexible availability, including weekdays, weekends, and evenings. * Comfortable working across all six London locations as required at short not * Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout. This role is heavily operational and requires someone who can confidently manage both hands-on studio tasks and client interactions. If you thrive in a fast-paced, customer-facing environment, we'd love to hear from you! Our Brand Values: Teamwork Adaptability Ownership Respect Over To the Best Part, The Perks! * Generous commission on retail sales. * Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones. * Product Perks: Get 50% off FACEGYM products to help you look and feel your best. * Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.

Lead and manage all major UK retail accounts including leading department stores and prestige beauty retailers. As Interim Head of Sales for UK, you will be responsible for developing and executing the UK commercial strategy in line with global objectives. Reporting to the Commercial Director UK & E

Welcome to Kering Beauté Established in 2023, Kering Beauté aims to create value for the Group and its Houses. In 2023, Kering directly invested in its very own Beauty division, with the creation of Kering Beauté. Bolstered by its industry-leading team, the entity seeks to support the Group’s Houses to develop their Beauty businesses to become growth drivers. The new entity’s teams place innovation and creativity at the heart of their business model to fashion tomorrow’s Beauty – at once sustainable and responsible. Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background. About the role We are seeking a Part Time Luxury Brand Ambassador for our wonderful Niche & Emerging Brands, Mizensir and Juliette Has a Gun. Mizensir's olfactory creations propose high-end niche fragrances for men, for women and unisex. Juliette has a Gun, a collection of fragrances designed for one who also understands that wearing a signature scent goes far beyond the simple fact of smelling just “nice”... It’s a statement. This is a part-time role 3 days 22.5 hours per week, to work on our counter in Selfridges W1. Purpose of the role As a Luxury Brand Ambassador for our Niche and Emerging Brands, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. Key responsibilities Including but not limited to: Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed. Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Kering Beaute. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). Kering Beaute is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Job Title: Sales Development Manager. SMK Healthcare LTD is a fast-growing start-up with a strong mission, dynamic team culture, and an expanding portfolio of globally recognized health and beauty brands. We’re seeking a Sales Development Manager with proven experience in the health and beauty

Brow and Beauty Expert to make real connections in Sephora Bluewater!. As a Brow and Beauty Expert, you'll be instrumental in achieving sales targets and creating exceptional customer experiences. As a Brow and Beauty Expert, your missions, will be as follows:.

Benefit is Glowing… We Mean Growing… and we are currently searching for a Part-time 15 hours Brow and Beauty Expert to make real connections in Boots Cheshunt. As a Brow and Beauty Expert, you'll be instrumental in achieving sales targets and creating exceptional customer experiences. As a Brow

Retail Beauty Therapist | London | £30,000 + Commission.Do you love performing facials but getting board being stuck in a treatment room everyday? If you enjoy facials, retail sales and being on a shop floor engaging with customers then this could be the perfect role for you!.Zachary Daniels Retail

Produce accurate sales forecasts, track account performance, and deliver regular commercial reporting. Experience managing international key accounts within beauty, skincare, or consumer goods.

Join a fast-growing, ethical brand in the natural skincare space, where you’ll help drive luxurious, sustainable beauty products globally.We’re on the hunt for an experienced and proactive International Sales Account Manager to expand the global footprint of their eco-conscious beauty range.This

We are looking for an exceptional Account Executive to join our rapidly growing field team in London. Your primary responsibility will be to generate in-store sales and contribute to brand awareness and retail sales to influence Sunday Riley’s in-store success. You will have full ownership of sales performance, ATV/AUS growth, personal development and growth of the customer database by providing excellent & exceptional customer service. Your main areas of focus will be to: • To deliver exceptional customer service to all potential/actual customers., • To consistently achieve and deliver the KPI targets., • To develop excellent in-store relationships with management/peers., • To know and understand sales achievements, figures and data and to have personal accountability for all deliverables. Product Knowledge • To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, collections, features and benefits through detailed training with the education team., • To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions. This includes attending all training provided and contributing to a group learning environment., • To have wide skincare knowledge in general and to understand all methods, techniques, layering and suitability of the Sunday Riley products., • To be able to answer all customer’s needs in order to recommend the exact products suited to them. Store Environment • To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, tester and product replenishment and the stock room area., • To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards., • To act in a responsible and positive manner at all times, ensuring that the Sunday Riley codes of practice, health and safety are adhered to and followed., • To be responsible for ensuring, recording and reporting: the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples. The ideal candidate: • You must enjoy the retail environment and have a strong background in the beauty industry, sales and customer experience., • Professional Beauty Therapy qualifications are essential., • You are a stellar seller, organised, responsible, detail-oriented, a self-starter, a multi-tasker and possess strong follow-up skills., • Communication skills, timely reporting practices, follow-through, and a collaborative approach with Field Sales Manager to develop strategic in-store sales and activities are a must., • Energy, passion & resilience are crucial; must be comfortable working in a fast-paced, entrepreneurial environment., • Flexible in regard to work hours and travel, as national travel with occasional overnight stay might be required. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. What We Offer This role offers the opportunity for interested candidates to work in an ever-changing growing company that is passionate about its products. Operating within a fast-moving industry and dynamic category, the successful candidate will find at Sunday Riley the open, creative and collaborative work environment everyone seeks for themselves. EEO Sunday Riley actively creates a culture of inclusivity and respects that diversity in the workplace leads to a positive and stronger team. It is our policy to provide equal opportunity for all employees, contractors, and prospective employees, regardless of race, color, national origin, age, pregnancy, sex, sexual orientation, gender identity or expression, veteran status, disability, genetic information or any other criteria protected by applicable federal, state, or local law. Social And Environmental Responsibilities We produce the best products possible, and never sacrifice quality or effectiveness for financial gain. We are committed to promoting Human Rights, including equality, diversity in the workplace, and inclusivity of products. We provide the highest-level customer care, customer experience, and attention to customer safety. We strive to meet sustainability goals and initiatives, for a cleaner planet. Our company’s social and environmental goals are as strong as our employees’ awareness and performance towards those goals. We are mission-driven and expect our employees to be accountable and aligned with our company value

A luxury wellness brand is looking for a Counter Manager to be a brand ambassador in a leading luxury department store in London. This role offers commission on sales. The role You’ll be the brand ambassador responsible for managing the counter, driving sales, and delivering exceptional customer service. This role requires a dynamic and proactive individual with a passion for luxury wellness and beauty tech products and strong sales acumen. Key Responsibilities: Sales and Customer Service: • Drive sales through effective customer engagement and expert product knowledge., • Achieve and exceed sales targets, implementing strategies to boost performance., • Provide personalised consultations, educating customers on the benefits of the products., • Ensure the counter is impeccably presented and stocked at all times., • Manage inventory levels, stock replenishment, and visual merchandising in line with brand guidelines., • Act as the face of the brand, upholding the brand’s prestige and values., • Build and maintain strong relationships with store staff and customers., • Coordinate with marketing and PR teams for in-store events and promotions. Sound like you? You are required to have proven experience in retail management, preferably in the luxury beauty or wellness sector. Excellent sales and customer service skills, with a proven track record of meeting sales targets. Outstanding communication and interpersonal skills. Passion for health and wellness, with a genuine interest in the science behind the products. Ability to work in a fast-paced, high-pressure environment.

Join a leading name in the wellbeing and lifestyle retail industry as a Store Manager, where you’ll bring your passion for people, planet and premium customer experiences to life in one of the UK’s most inspiring retail environments. The Role As a Store Manager, you’ll lead your standalone store with energy, empathy and commercial flair. You’ll inspire your team daily to deliver exceptional service, drive sales and create a warm, welcoming atmosphere that champions wellbeing. Supported by your line manager, you’ll oversee all aspects of store operations – from local strategy and events to stock and people management – ensuring your store thrives as a true wellbeing hub. Key Responsibilities: • Oversee the day-to-day running of the store, • Drive sales performance, KPIs and company objectives, • Develop quarterly business plans aligned to targets, events and new product launches, • Manage payroll, rotas, stocktakes, reporting and stock orders, • Collaborate closely with cross-functional teams, • Create engaging in-store content for online and social platforms, • Conduct 1-1s, reviews and goal setting to nurture team development, • Deliver an exceptional customer experience that inspires wellbeing, • Uphold visual merchandising and housekeeping standards, • Plan and host local in-store events and brand partnerships, • Recruit, train and mentor your team with a focus on growth and education, • Ensure compliance with Health & Safety standards How You’ll Shine You’ll already have at least two years’ experience managing a standalone retail store, ideally within a health or beauty environment. You’re a natural leader who motivates with positivity, treats others with kindness and thrives in a fast-paced, dynamic setting. • Experienced retail manager with strong commercial awareness, • Proactive, organised and confident using MS Office, Excel and Google Drive, • Excellent communicator who builds trust and collaboration, • Passionate about wellbeing and creating inclusive environments, • Keen eye for detail and high operational standards

Luxury Sales Consultant | Harrods Salary: £30,000 – £35,000 An excellent opportunity has arisen for an experienced Luxury Sales Consultant to join a prestigious fashion house based within Harrods. The role focuses on delivering an exceptional client experience to an international clientele while driving strong commercial performance. Key Responsibilities: • Deliver a personalised and elevated luxury customer experience, • Build and maintain long-term client relationships through effective CRM, • Drive sales across ready-to-wear, leather goods, and accessories, • Achieve and exceed individual and store KPIs, • Maintain impeccable visual merchandising, stock, and brand standards Profile: • Minimum 3 years’ experience in luxury fashion sales (department store experience preferred), • Strong knowledge of ready to wear., • Commercially driven with a client-first mindset, • Excellent communication skills and professional presentation If you are a polished luxury sales professional with the drive to exceed expectations and the passion to represent the brand, we would love to hear from you. Apply today to take your career to the next level. 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets. Explore all our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

Are you passionate about luxury retail and inspired by the world of prestige skincare? Then our sister company La Prairie may be of interest to you. As a Business Manager for La Prairie, you will lead and grow an exceptional luxury brand at Harrods, London, including our Spa Treatment Room. This is a high-profile and strategically critical role, as Harrods represents 60% of our UK & Ireland business. You will be responsible for leading a team of 11 Beauty and Spa professionals, driving commercial performance while delivering best-in-class client experiences. Through inspirational leadership, strong commercial acumen, and exceptional people management, you will ensure every customer interaction reflects the highest standards of luxury service and brand excellence. Your mission is to strengthen the position of La Prairie within the skincare categories, fully aligned to each brand’s strategic vision, values, and growth ambitions. Key Accountabilities Business Planning & Commercial Performance • Deliver annual retail sales targets through strategic business planning and disciplined execution., • Set, track, and review weekly sales targets, providing clear performance insights and action plans., • Drive retail growth through tailored business plans, event strategies, and promotional activity, providing detailed bi-annual progress reviews., • Identify and maximise new sales opportunities within brand and retail guidelines., • Take full ownership of performance, providing senior management with high-quality weekly door reports, insights, and corrective actions., • Lead the La Prairie Spa, optimising bookings, ROI, and treatment performance to exceed targets., • Ensure stock accuracy, optimal stock age, tester management, and timely replenishment or corrective action., • Proactively manage team absences to maintain full counter coverage and service standards., • Maintain 100% compliance and accuracy across all reporting systems, including IPPOS and clienteling platforms. Team Leadership, Development & Performance • Lead, coach, and develop a high-performing team of Beauty Consultants, Spa Consultants, and a Stock Controller, setting clear standards for performance, conduct, and service., • Define and review the optimal team structure annually to align resourcing with sales targets and profitability., • Build a motivated, results-driven culture where KPIs are consistently met or exceeded., • Partner with the Retail Education Manager to analyse KPIs, identify skill gaps, and drive sell-out through targeted training and coaching., • Implement company and brand strategy across all counters while fostering strong partnerships with Harrods management teams. Marketing, Merchandising & Brand Execution • Ensure flawless execution of all in-store marketing initiatives in line with brand strategy and guidelines., • Maintain exceptional merchandising standards, maximising the impact of visual assets, samples, and collateral., • Uphold the prestige and luxury image of La Prairie through impeccable counter presentation and grooming standards. Store Relationships & Commercial Partnerships • Conduct regular documented business meetings with department and store management to review performance, align on strategy, and plan promotional activity., • Identify and leverage local commercial opportunities, including events, personal shopping, and additional retail space, to enhance brand visibility and drive sales. In return, La Prairie offer • A competitive salary and discretionary commission scheme, • 33 holiday days (including bank holidays), • Generous product allocation & discount, • Long Service Awards starting with 3 years’ service, • A free product to try every time there is a new launch, • Contributory pension scheme – 5% employer contribution, • A range of opportunities to develop and grow personally and professionally, • 24/7 Access to Employee Assistance Programme called Lyrahealth, • Annual performance reviews so you know your career is going in the right direction

Key Account Manager - Beauty 📍 Location: London – 3 days per week 🕒 Full-Time 💰£50-60k We’re partnering with a fast growing, science led wellness brand that’s pushing performance health into its next era. They’re building real momentum across digital channels and are now looking for an Key Account Manager to elevate their e commerce retail partnerships. As the first hire dedicated to this channel, you’ll shape how it grows, performs, and evolves. With solid foundations already live and plenty of headroom, this is a role where you can make a big impact quickly. What You’ll Do 🔥 Manage day to day relationships with key online retail partners and act as their main contact 📈 Drive performance by monitoring KPIs, analysing results, and turning insights into action 💰 Protect healthy profitability through smart pricing, promo planning, and cost control 🤝 Build strong partner engagement through aligned objectives, forecasting, and joint plans 📦 Create accurate demand plans and work closely with operations to ensure excellent availability 🚀 Plan and execute product launches, campaigns, and NPD rollouts across all retail partners 🎨 Collaborate with marketing on tailored plans that boost brand presence and category growth 🔍 Identify new opportunities, partnerships, and revenue streams within e commerce retail 🧠 Feed market insights and competitor learnings into wider commercial strategy What We’re Looking For 💼 Two to four years of experience in account management, commercial roles, or owning e commerce retail accounts 📊 A data confident approach with comfort working across KPIs, forecasts, and sales performance 🛒 Strong understanding of the e commerce landscape and how to unlock growth within it 🗣️ Great communication skills and the ability to build strong, trusted partner relationships ⚡ A proactive, entrepreneurial mindset with the ability to thrive in a fast moving environment What They Can Offer You 🌱 A fast growing brand where you can genuinely shape a channel from day one 🏆 Real ownership, autonomy, and the chance to have visible impact quickly 📚 A culture that backs learning, development, and pushing your commercial skill set forward 🤩 Exposure to senior decision makers and cross functional collaboration across the business 🚀 The buzz of working in a high growth environment with big plans and real momentum 💫 A product and mission rooted in science, wellbeing, and helping people feel their best What happens next? 🎬 Now: Apply today with your CV which will be reviewed by our Ignite team. First Stage: Teams call with the hiring manager Second Stage: Face to face interview in the office 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them. 👀

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, and we are driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries. As we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world. OUR VALUES Here at Townhouse, we live by our three core values; • Details matter, • Passionate in everything we do, • Nice people Townhouse was born out of the idea that ‘details matter’ - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind-hearted people to join our mission to revolutionise the industry. ABOUT THE ROLE We are looking for a Head of Commercial Sales & Partnerships to lead and grow our B2B and B2B2C commercial revenue streams. This pivotal role will be responsible for driving revenue across three key areas: commercial partnerships, paid brand partnerships, and in-salon corporate events. You will identify, secure, and manage strategic partnerships while proactively developing high-value corporate sales opportunities. Owning the full sales lifecycle, you’ll work closely with internal teams to ensure seamless delivery and long-term commercial success. KEY RESPONSIBILITIES • Identify, negotiate, and manage strategic commercial partnerships., • Cultivate and manage relationships with third-party experience and gifting providers to expand voucher and gifting reach., • Proactively identify, qualify, and secure new high-value corporate clients for in-salon events, • Build and manage a robust end-to-end sales pipeline, • Act as the primary point of contact for corporate and partnership clients, nurturing relationships to drive repeat business and referrals., • Oversee the full lifecycle of non-salon gifting and commercial sales ABOUT YOU • Demonstrable experience in B2B and B2B2C sales, business development, and partnership management, ideally within hospitality, lifestyle, or multi-site environments., • Proven track record of meeting and exceeding commercial sales targets., • Strong commercial acumen with excellent negotiation and relationship-building skills., • Affiliate marketing experience is desirable., • Solid understanding of e-commerce platforms and digital sales strategies., • Self-motivated, results-driven, and comfortable working autonomously while managing multiple projects simultaneously. LOCATION This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS Private healthcare and wellness support - Enjoy access to private healthcare including phone/video GP appointments and treatment in private hospitals where NHS wait times are high. Employee discount - Enjoy 75% off treatments and 50% off Townhouse products for when you need a little pampering. Holiday on us - Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days. Birthday treat - During your birthday month, bring a friend for a complimentary signature manicure or pedicure, and a glass of bubbles! Social Budget - Regular team socials and monthly treats, agreed with your manager – from office lunches to after-work drinks. Emergency cash advance - Interest-free advance of up to £50 per worked day in the month to help cover short-term needs. Shopping discounts - Save money with a wide range of discounts on top brands. Refer a friend scheme - Receive a reward when someone you refer is successfully hired. EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

✂ About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. ✂ About the role We are seeking for a Luxury Brand Ambassador for our Creed counter in Pearsons Enfield, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week. ✂ Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. ✂ Key responsibilities Including but not limited to: ✂ Skills/Experiences desired • Exceptional communication and interpersonal skills., • Proven experience in luxury retail or a similar customer-facing role., • Passion for the luxury brand and a commitment to delivering an exceptional customer experience., • Goal-oriented with a track record of meeting and exceeding sales targets., • Ability to work effectively in a fast-paced environment., • Flexibility to work weekends and holidays as needed., • Passion for fragrance or beauty products is a plus. ✂ Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. ✂ Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.

Title: National Account Executive (Online Accounts) Department: Sales Location: Head Office, London (Mornington Crescent) Work Place Type: Hybrid Working (3 days a week in the office) We are looking for a National Account Executive to work alongside the Senior National Account Manager to manage fast growing online accounts and support with the administrative management of larger customers including Boots and Amazon. This could be a great opportunity for an ambitious and capable National Account Assistant looking for the next challenge to step up and manage online accounts, whilst gaining exposure to bigger customers. The individual will take full responsibility for the day-to-day management of 3 online retailers and will be heavily involved in supporting the wider team in the completion of essential business admin tasks. Key Responsibilities ·Prepare and collate weekly sales reports, conducting thorough analysis to spot any key trends or drivers. ·Ensure all new lines are launched on time – working closely with commercial and supply chain teams to deliver a successful launch. ·Set up and monitor all promotional campaigns and offers, providing recommendations and suggestions to maximise growth for the future. ·Support the Senior National Account Manager with retail and net sales forecasting across online accounts, assisting in driving profitability and achievement of targets. ·Achieve the desired business results by executing the key KPI’s set by the business (retail, sell through, etc) ·Monitor and evaluate brand presence in all channels of the account. ·Ensure promotions/initiatives are being executed to plans (counter, self-select and on-line). ·Develop a strong internal network with key departments to ensure plans are delivered on time and in full. ·Establish and manage strong commercial relationships with the account(s) as well as champion other department relationships with the customer to grow total Elizabeth Arden business. Candidate profile: A proactive and results driven person with the ability to manage multiple tasks with ease. High commercial acumen. Excellent interpersonal skills, strong written skills, with some solid foundations in excel and other Microsoft packages. Technical skills: Highly numerate – strong analytically and a high level of computer literacy, in particular Excel and PowerPoint. Qualifications/ experience: Education to degree level. An experienced sales person with a proven track record in the fragrance/cosmetics industry and /or health and beauty or FMCG at National Account Assistant level.

Granado, the iconic Brazilian brand, is looking for a Sales Associate for its concept store in London-UK! Would you like to join us? About Granado Founded in 1870 by the Portuguese José Coxito Granado, the Granado story began by selling natural remedies created from plants, herbs and flowers native to his home, in Rio de Janeiro’s mountainous region. The brand’s first store was established in the heart of downtown Rio de Janeiro, where the historic shop still stands today. The quality and effectiveness of the products soon made Granado one of the official pharmaceutical suppliers to the Royal Court. For that reason, the brand was given the title of ‘Official Pharmacy of the Imperial Family of Brazil’ by the Emperor D. Pedro II, in 1880. Emblematic in its country of origin, Granado has been passed down through the generations and is part of the Brazilian heritage. With 153 years of history in Brazil, Granado is expanding overseas. The brand currently has stores in France, England, Portugal, and Belgium and a remarkable presence at the most iconic department stores such as Galleries Lafayette and BHV Marais. About the Position Fragrance Sales Associate will be dedicated to delivering exceptional and consistent customer experiences that positively impact sales growth in their store, and contribute to the dissemination of the brand, its history, and products, to develop sales and build customer loyalty. This position maintains a high degree of client engagement in accordance with brand principles providing and encouraging an elevated and inspirational customer experience. Responsibilities & Tasks • Deliver exceptional in-store shopping experiences., • Welcome the customer, analyze his request, detect their expectations for assertive advice., • Present the history of the brand and explain the characteristics and specificities of the products., • Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and gathering customer information to support continued engagement., • Reinforce customer buying decisions at checkout., • Carry out product exchanges, cleaning of your department, window changes, visual presentation and marketing placement as needed., • Maintaining the sales floor by restocking shelves, checking in vendors, and completing inventory management tasks as directed by store manager. Some of the skills needed for this role are • Perform customer care duties to provide high levels of service., • Commitment to drive sales growth., • Customer relationship and sales loyalty., • Experience in trade., • A first experience in Cosmetics/Beauty/Fragrances would be a plus., • Fluent in English and Portuguese, other language would be a plus., • Ability to work on a schedule may vary based on business needs., • Must be able to provide eligibility to work in London-UK. What you’ll get • Flexible Time Off Policy, • Employee discount, • Competitive Base Salary, • Transportation allowance, • Meal allowance Diversity, Inclusion & Belonging Granado is an Equal Opportunity Employer and does not discriminate based on race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information, or any other classification protected by Federal, State or Local law.

Store Account Manager Harrods, Selfridges & John Lewis To ensure that the counter achieves targets by driving the team. Duties including but not limited to: • Setting an example for the team., • Ensuring that all daily counter tasks are undertaken., • Figures completion – daily and weekly. Managing targets and their allocation., • Regular stock management, ensuring oos are minimal and to build a relationship with the instore buying to team to support this., • To ensure the counter is adequately stocked with products, keeping an eye on stock levels throughout the day and replenishing where necessary and to ensure products are displayed with current company guidelines., • Ensuring adequate counter cover by ensuring rotas are formatted., • Delegating duties to the team and following up that they have been performed correctly., • Mentoring the team, • Assisting with training new product launches., • To ensure that an excellent level of customer service is always provided., • To actively traffic stop to build brand awareness and ensure that the team also do this., • To provide makeup and skincare consultations., • To book appointments and build ongoing client loyalty. This includes customer database building and communication., • To maintain the counter by cleaning surfaces and display areas daily with provided cleaning materials. Ensuring all consultation areas are always clean and ready to use., • To effectively manage transactions. Stores where required will provide necessary cash handling training., • To lead by example and be an active team member., • To always represent the BY Terry brand in the best possible way. Sales. • To achieve sales targets as set by the company., • To achieve personally and ensure the team also achieve brand items per transaction (IPT) and average pound sale (A£S) expectations., • Currently set at:- IPT = 3. A£S - £150, • To actively promote new launches and promotions., • To track team sales and feedback any sales information as required at the end of each day., • To coach the team to enable them to reach their targets., • To come up with new ideas for event promotions and work with the retail manager to execute these. Dress code and image. • To represent the company whilst at work by wearing our products and dressing in the dress code of the store location. Items should be clean and well pressed with no faded colours. Dress code requirements are discussed further at your brand induction. Working hours Your working hours are set out in your contract. Shift patterns will be confirmed in a monthly rota. You may be required to work such additional hours as may be necessary for the proper performance of your duties without extra remuneration. You are entitled to take an unpaid lunch break of one hour, to be taken at a time agreed by the Company. The Company : "Beauty is not a stereotype; your personal style is your own signature, to be expressed day by day.” - Terry de Gunzburg, Founder. Founded in the heart of Paris in 2000 by the iconic Terry de Gunzburg, BY TERRY believes in the transformative power of ‘Makeup that Cares’. Our commitment goes beyond luxury - it’s about empowering individuals with skin-loving formulas that celebrate and enhance natural beauty, tailored to each person’s style and life experiences. We champion the beauty of every individual, offering an innovative range of high-quality makeup, skincare, and fragrances designed to not only magnify but also improve skin day by day. Our signature products, Baume de Rose and Brightening CC Serum, embody this belief, blending exceptional skincare benefits with exquisite beauty. With offices in Paris and London, BY TERRY is celebrated globally for its innovation and timeless glamour, present in the world’s most prestigious stores and supported by a comprehensive global distribution network. BY TERRY has earned numerous awards, especially for our groundbreaking hyaluronic-infused powders. Join BY TERRY, and be part of a team that values creativity and a commitment to redefining beauty standards. Immerse yourself in a world where every day is an opportunity to inspire and be inspired. Together at BY TERRY, we make it up, we make it real, we make it recur.

"Beauty is not a stereotype; your personal style is your own signature, to be expressed day by day.” - Terry de Gunzburg, Founder. Founded in the heart of Paris in 2000 by the iconic Terry de Gunzburg, BY TERRY believes in the transformative power of ‘Makeup that Cares’. Our commitment goes beyond luxury - it’s about empowering individuals with skin-loving formulas that celebrate and enhance natural beauty, tailored to each person’s style and life experiences. We champion the beauty of every individual, offering an innovative range of high-quality makeup and skincare designed to not only magnify but also improve skin day by day. Join BY TERRY, and be part of a team that values creativity and a commitment to redefining beauty standards. Immerse yourself in a world where every day is an opportunity to inspire and be inspired. Together at BY TERRY, we make it up, we make it real, we make it recur. Role : The UK & US Key Account Manager is fully responsible for the commercial and operational management of key strategic retailers across both the UK and US markets. This includes ownership of sell-in and sell-out performance, ensuring brand growth, operational excellence, and strategic alignment across physical retail, e-commerce, and TV/home shopping channels. You will: • Own sell-in and sell-out performance across the UK & US, • Build and drive Joint Business Plans (JBPs) with strategic accounts, • Monitor market trends and competitor activity to guide decision-making, • Lead the full 360° account operations: product launches, forecasts, stock tracking, promotions, and more, • Develop and manage promotional calendars in collaboration with Marketing, VM, Training, and Digital, • Coordinate new product launches: from asset readiness to field execution, • Build strong, trust-based relationships with key retail buyers and partners, • Oversee and optimise trade investments (sampling, visibility, activations, co-op, etc.), • Deliver and report on sales KPIs, forecasts, and ROI across all accounts, • Line-manage the UK Retail Manager and contribute to field execution and team alignment, • Ensure tight internal coordination between Sales, Supply Chain, Marketing & Digital teams You are : • Experienced in managing premium beauty, lifestyle or skincare retail accounts (experience with Boots, Space NK, John Lewis, QVC or similar is a plus), • Skilled in both commercial strategy and operational detail, • Able to navigate multiple stakeholders in a fast-paced, international setup, • Comfortable managing both direct retail and distributor models, • Strong with numbers, insights, and data-led business planning, • A clear communicator, structured, responsive, and confident

National Account Executive West London Hybrid We’re working with a leading premium skincare brand to appoint a National Account Executive to support key UK retail accounts during an exciting phase of growth. This role sits within a collaborative commercial team and works closely with senior account leadership, offering strong exposure to major beauty retailers and end-to-end account activity. Responsibilities • Support the National Account Manager across major national and independent retail accounts, • Build strong relationships with retail partners, ensuring excellent execution and visibility, • Track sales performance, analyse trends, and support forecasting and demand planning, • Assist with trade marketing activity, promotions, and product launches, • Support pricing discussions, promotional planning, and trade spend management, • Oversee wholesale orders from receipt through to delivery, liaising with supply chain teams Requirements • 3+ years’ experience in account management or sales support within beauty, FMCG, or retail, • Exposure to major UK retailers and wholesale environments, ideally M&S or John Lewis, • Strong commercial awareness with confidence working with sales data and reports, • Advanced Excel skills (pivot tables, VLOOKUPs), • Highly organised, proactive, and comfortable managing multiple priorities, • Passionate about beauty retail and omnichannel trading

Join a premium, innovation-led luxury skincare brand as Head of Retail in London. The role As Head of Retail, you will lead the UK commercial strategy in line with global objectives, owning key national retail relationships and guiding a London-based retail and field team. • Develop and deliver the UK sales strategy aligned to global goals, • Own UK revenue targets, forecasting and budget management, • Identify opportunities to expand distribution and grow market share, • Lead and manage key national retail partners, including department stores and prestige beauty retailers, • Negotiate trading terms, promotional plans, launches and joint business plans, • Track sales performance, profitability and operational excellence across accounts, • Build long-term, strategic retail partnerships, • Lead, motivate and develop the UK field and retail team, • Set clear KPIs and ensure exceptional in-store execution and service standards, • Foster a high-performance culture focused on accountability and client service excellence, • Collaborate with marketing on launches, campaigns and retail activations, • Ensure visual merchandising and brand guidelines are consistently delivered, • Partner cross-functionally with supply chain, education and finance teams How you’ll dazzle us You are an experienced senior sales leader from luxury beauty, skincare or premium retail, with a proven track record managing UK national retailers and driving commercial growth. You bring strong commercial acumen, confident negotiation skills and a data-led mindset, paired with a genuine passion for luxury skincare and delivering outstanding customer experiences. You thrive in a fast-paced, entrepreneurial environment and know how to inspire and scale high-performing retail teams.

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in Europe with 40+ salons globally, driven by a passionate and disruptive team to achieve our mission. We’ve brought together a world-class team from a wide range of industries, and as we continue to expand, we need brilliant people (like you!) to help bring the Townhouse brand to life across the world. Our values Here at Townhouse, we live by our three core values: -Details matter -Passionate in everything we do -Nice people Townhouse was born out of the idea that details matter - our customers strive for perfection in the details, and so do we. Our passion fuels our work and drives constant innovation. Finally, we pride ourselves on finding nice, kind-hearted people to join our mission to revolutionise the industry. ABOUT THE ROLE We’re looking for a Franchise Development Manager to play a pivotal role in supporting Townhouse’s international expansion. Reporting to the Head of Franchise Development, you’ll be responsible for building and managing a high-quality franchise sales pipeline, identifying and qualifying multi-unit franchise partners across the UK and international markets. This is a commercially focused role suited to someone who enjoys outbound lead generation, market research, and developing well-qualified franchise opportunities. You’ll own the early and mid-stages of the franchise sales process, working closely with the Head of Franchise Development on deal strategy, negotiations, and preparing opportunities for successful completion. KEY RESPONSIBILITIES • Proactively identify, source, and qualify multi-unit franchise prospects through outbound outreach, market research, industry networks, and targeted lead generation, • Own the early and mid-stages of the franchise sales process, including initial outreach, discovery, qualification, and opportunity progression, • Assess prospective franchise partners against agreed criteria, including financial capability, operational experience, strategic fit, and alignment with Townhouse values, • Conduct market and territory research to identify priority regions and expansion opportunities across the UK and international markets, • Prepare, maintain, and deliver high-quality franchise presentations, pitch materials, and supporting documentation tailored to each market and partner, • Develop and present high-level business cases and financial models to demonstrate the commercial opportunity, • Maintain a structured and up-to-date franchise sales pipeline, ensuring clear tracking of leads, next steps, and conversion progress, • Work closely with the Head of Franchise Development on deal strategy, negotiations, and preparation for final agreement, • Act as the primary point of contact for prospective franchise partners throughout the pre-signature process, • Support the onboarding of new franchisees post-signature to ensure a smooth handover to Operations and other internal teams, • Collaborate cross-functionally with Operations, Marketing, Legal, and Finance to ensure franchise opportunities are commercially robust and brand-aligned ABOUT YOU • Proven experience in franchise development, international business development, or sales, • Experience within hospitality, beauty, retail, or other consumer-facing service brands is highly desirable, • Strong track record of generating, qualifying, and progressing partnership or franchise-led growth opportunities, • Commercially confident, with experience supporting negotiations and deal progression with multi-unit partners, • High level of financial literacy, with the ability to interpret, build, and present business cases and P&L models, • Highly organised and process-driven, with strong CRM and pipeline management capability, • Excellent communication and interpersonal skills, with the ability to influence senior decision-makers, • Confident representing a premium brand and franchise proposition, • Self-starter with a proactive, high-ownership mindset, comfortable in a fast-paced growth environment, • Willingness to travel as required LOCATION This is a full-time, permanent role based at our Support Centre in Central London, and we offer a hybrid working model, aligned with role requirements. EMPLOYEE BENEFITS • Private healthcare and wellness support – Access to private healthcare, GP appointments, and private hospital treatment, • Employee discount – 75% off treatments and 50% off Townhouse products, • Holiday on us – Earn an extra day of annual leave for each year of service from your second year onwards, up to four additional days, • Birthday treat – Complimentary signature manicure or pedicure with a friend, plus a glass of bubbles, • Social budget – Regular team socials and monthly treats, • Emergency cash advance – Interest-free advance of up to £50 per worked day in the month, • Shopping discounts – Savings across a wide range of top brands, • Refer a friend scheme – Receive a reward when someone you refer is successfully hired EQUAL OPPORTUNITIES We’re proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

You will be joining a fast-growing, premium fragrance retail brand as their UK Sales Manager in East London. The role This is a senior, hands-on sales leadership role with national responsibility, perfect for an experienced retail sales professional who thrives on pace, people leadership and performance. You will be on the road most of the time, inspiring teams, driving commercial results and bringing the brand to life across multiple locations. Key responsibilities include: • Leading national retail sales performance and delivering ambitious revenue targets, • Driving KPIs including conversion, average transaction value, units per transaction and sales mix, • Coaching, developing and motivating a dispersed team of retail leaders and sales teams, • Embedding a high-performance, customer-first culture across all locations, • Using data and insight to identify opportunities, improve results and address underperformance, • Ensuring consistent operational excellence, visual standards and brand presentation, • Working closely with head office teams to deliver product launches and campaigns, • Building strong internal and external relationships to maximise sales and brand visibility, • Travelling extensively across the UK, with flexibility to support weekend trading when required How you’ll dazzle us You are a commercially minded sales leader with proven multi-site retail experience and a track record of exceeding targets. You lead from the front, energise teams and use data confidently to drive decisions. You are comfortable managing performance, developing people and maintaining exceptional brand standards in a fast-paced environment. Experience within premium retail, beauty or fragrance is highly desirable, along with the flexibility to travel regularly (some overnight stays) and work around the needs of the business.

Role Overview The Sales Operations Manager is responsible for supporting the end-to-end order-to-delivery cycle for the global Wholesale channel and providing operational oversight of online order fulfillment at third-party logistics (3PL) partners. This role report to our Senior Director, Supply & Demand Planning and will focus on supporting process improvements, tool optimization, and digitalization to achieve operational excellence and data accuracy. This role plays a key part in ensuring orders are executed accurately, efficiently, and in line with customer and operational requirements. Please note this is a hybrid opportunity, in office 3 days/week (Tuesday - Thursday). Key Responsibilities Responsibilities include and are not limited to: Order Management & Invoicing • Collect, enter and validate customer orders., • Check pricing accuracy, quantities, and stock availability., • Ensure batch freshness management., • Send order confirmations to customers., • Coordinate order preparation with the warehouse., • Monitor Wholesale order shipments from preparation through delivery., • Manage invoicing and ensure full documentary compliance., • Provide regular reporting to the Sales team and customers., • Handle disputes and service issues (delays, discrepancies, non-conformities). Payment Follow-up & Credit Management • Track customer payments and manage collection activities., • Perform reminders and follow-up on due dates., • Coordinate with Accounting on reconciliations and adjustments. Wholesale Chargebacks Management • Review, validate, and approve Wholesale chargebacks., • Investigate chargebacks with Wholesale, Finance, and 3PL partners, including dispute submission and resolution tracking., • Ensure chargebacks align with retailer compliance and routing guides., • Track chargebacks and support corrective actions to reduce recurrence. UK & EU 3PL Management • Monitor UK and EU 3PL order processing and shipping performance against SLA’s., • Ensure orders are picked, packed, and shipped in line with Wholesale & Ecom requirements., • Ensure correct order routing, carrier selection, and shipping methods for Wholesale orders., • Act as escalation point for 3PL-related order exceptions, delays, and delivery issues., • Support continuous improvement initiatives to enhance service levels and compliance. Data, Reporting & Systems • Maintain accurate order, shipment, and invoicing data across systems., • Support reporting on order status, service levels, and operational issues., • Ensure data integrity across order management and 3PL systems. Skills & Experience • Advanced Excel and Google Sheets (formulas, VLOOKUPs, pivot tables, basic data analysis) experience to monitor operational KPIs, track order fulfillment rates, and ensure batch freshness, • Experience with end-to-end Order-to-Cash cycle, managing international wholesale orders, invoicing, and complex credit and claims management within fast-paced environments., • A cross-functional collaborator who bridges the gap between Sales, Supply Chain, Finance, and other teams to resolve service disputes, manage stock allocations, and optimize product availability., • Fluent in English and proficient in macOS environments, ensuring seamless coordination and reporting for a global, diverse customer base., • Working knowledge of programs like Extensiv and Shopify (a plus), • Working knowledge of programs like Extensiv and Shopify (a plus) About us Victoria Beckham Beauty is built on the promise of high-performance beauty through Victoria’s own discerning designer eye. Launched in September 2019, it is a digital-first, clean and cruelty-free beauty brand, designed to elevate your beauty routine. The brand offers a highly-edited collection of clean, inclusive skincare and makeup whilst building towards the entry into new beauty categories. Created for those seeking a simplified selection of clinically-validated, highly efficacious products in a refined luxurious experience, each product and touchpoint are an authentic extension of Victoria’s real-life discoveries and lifestyle. The award-winning formulas are guaranteed to deliver on the promise of Luxury Performance, Clean Beauty. Based in NYC, it operates as a Global Organization in partnership alongside the Victoria Beckham fashion label, based in London. At Victoria Beckham Beauty, we are committed to fostering an inclusive and diverse workplace. We are an equal-opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We encourage candidates of all backgrounds and experiences to apply. Salary Range: The Salary Range for this position is £55,000 GBP - £70,000, with exact salary depending on the location, prior work experience, and the assessment for one's fit of the role.

SALES ASSISTANT – LUXURY CHILDRENS WEAR Luxury Department store - London Salary - £26,000 per year Full time - 40 hours About: • It is a prestigious luxury retail brand known for its timeless and elegant children's clothing, crafted with the finest materials and attention to detail., • The collections reflect a blend of classic British style and modern flair, offering beautifully designed pieces that stand out for their quality and craftsmanship Responsibilities: • Provide personalized, attentive service to each customer, ensuring a positive shopping experience that reflects the brand's values., • Develop loyalty with our customers by building relationships with customers., • To demonstrate product knowledge in all categories., • Assist with yearly stock audits., • Closing and opening the boutique when required., • Responsible for cash, cards, and tills transactions., • Ensure the visual merchandising is immaculate. Requirements: • Previous experience in luxury retail, sales, or a similar customer-facing role, preferably in children's wear., • Strong communication skills and excellent customer service., • Energetic, confident, and with a target-driven attitude., • Excellent in providing customer service. Offering: • Opportunities for professional growth and development, • Excellent benefits scheme 360 Talent are a high end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.

Brand introduction HAWKINS&BRIMBLE originated from 1805, the world's first men's barbershop, in the United Kingdom over 200 years ago, barber services were only popular among the royal family and nobility on a small scale. The family of founder Stephen Shortt often visited barbershops to groom themselves. "A gentleman should be elegant and comfortable," under the cultivation of the gentlemanly etiquette passed down through generations in the family, by selecting the most natural and high-quality raw materials and the most unique gentleman's fragrance, he founded the British grooming brand HAWKINS&BRIMBLE, represented by water-based hair oil. Key Responsibilities 1.Coordinate the management of the overseas business team, formulate overseas business strategies and implementation plans, break down performance indicators, be responsible for the overall performance of the overseas business segment, and drive the team to efficiently achieve its goals. 2.Conduct research on overseas target markets, expand offline channels such as supermarkets, specialty counters, and duty-free shops, complete channel negotiations, implementation, and daily operation and maintenance, and enhance the brand's offline market coverage and sales volume. 3.Identify high-quality business cooperation resources, lead negotiations and implementation of co-branding, distribution, and scenario-based cooperation, maintain relationships with key partners, and deepen long-term cooperation. 4.Handle daily business affairs, ensure business compliance, coordinate collaboration, resolve unexpected issues, and ensure the orderly operation of overseas business work. Qualifications & Requirements 1.Bachelor's degree or above, with over 5 years of overseas business management experience, 3+ years of experience in the same position, candidates with overseas business experience in high-end consumer goods (beauty and light luxury preferred) will be given extra points; 2.Fluent in English in listening, speaking, reading, and writing, which can be used as a working language, proficiency in other mainstream overseas languages is preferred; 3.Familiar with overseas offline channel operations and compliance regulations, candidates with established channel resources are preferred; 4.Possess excellent team coordination, business negotiation, cross-cultural communication, and risk management capabilities, with a strong sense of purpose and outstanding execution ability. 5. Based in United Kingdom, but work from home. Or based in China Changsha city, and work in office.

NATUZZI SEARCH FOR SALES CONSULTANT - Tottenham Court Road - London About the company With a heritage of 60 years, Natuzzi is one of the most renowned brands in design and luxury furniture. Natuzzi products embed the finest spirit of Italian design and the unique craftmanship details of “Made in Italy”. Natuzzi distributes its collections worldwide, with a global retail network of 700 mono-brand stores, in addition to galleries. We take pride in fostering a work environment that's based on employee growth, curiosity, respect, honesty and enthusiasm; one that exceeds expectations every step of the way. Natuzzi combines Italian design, synonymous with beauty and craftsmanship, and a comfort capable of enveloping the senses. Over sixty years dedicated to the pursuit of beauty, where smooth lines combine in a casual modern design. Natuzzi Italia is made in Italy and dedicated to the luxury market. About the role For our Natuzzi Italia stores in London, we are searching for one Brand Ambassador position. This would be primarily a sales based, and customer facing role. Job Location: Natuzzi Italia Store in Tottenham Court Road About the role/position Our experienced Sales Consultants are trained retail professionals, acting as an "ambassador" of our Brand, our Products, our Values and Harmony; professionals with a passion for luxury interiors and a focus on sales with a strong customer oriented attitude. The Brand Ambassador will be the face of our Company; the main objective is to generate sales, using all possible sales tools available, while transmitting his/her passion for design, luxury, harmony, and product knowledge. We strive to provide an excellent and impeccable winning customer shopping experience. About the Responsibilities Sales Budget Achieve Store’s sales goals defined by the Store Manager; generate and manage your own quotations and sales while establishing a professional relationship that results in increased sales & repeat business; your role will also involve providing support for the development of our Trade & Designer business. Customer Experience: • Manages each visitor through the application of Brand sales ceremonies;, • Welcomes and understands the customer's needs to ensure a unique customer experience;, • Communicates the Brand values, qualities, and advantages of the product (Story Telling, Product Story);, • Use the sales tools (material samples, digital tools, dedicated brochure, catalogue);, • Collects customer / prospect profiling data in a discreet and informal way;, • Successful sale conversions, • Cross Selling / Upselling;, • Promote Total Living, • Manages the quotation and follows up with prospects;, • Closes the sales process and prepares the reason why for a new customer visit;, • Collects the profiling data of each visitor (prospects and customers) as required in the selling ceremonies, in order to feed the customer analytics and the CRM / retargeting strategy, • Guarantee the respect of the brand image in the store (respecting the visual merchandising standards) through direct and continuous interventions);, • Provides after-sales support to Customers, • Follow the dress-code guidelines. Job profile: • Background in Interior Design education;, • Previous experience (min 3-5 years) in Retail Sales; Furnishing Companies; or in Luxury Fashion Brands;, • Ability to use and promote sales tools to support sales (eg creation of renderings), • Capacity to use Interior Designing Tools;, • Experience with a POS system and proficient with MS Office software, • A general good standing. Outstanding negotiating and communication skills;, • Ability to conduct the Selling Ceremony while keeping a strong focus on increasing the conversion rate, with the objective to transform visitors into buying clients., • Team work spirit;, • Business Oriented. Ability to analyse sales results. Work details: • Work hours: Full Time, • Work location: Tottenham Court Road Very competitive salary and sales orientated bonus scheme If the above requirements meet your interest, please apply here by attaching your updated resume/CV*, with in addition a short cover letter to tell us more about you! Please add the info related to you Salary Package - Such info are required. In case of your skills match with our needs, we will contact you for a first interview. Discover more about our people culture Stay tuned!

Are you looking for just another Key Accounts Management or Business Development job, or would you rather evolve alongside a movement, working closely with the Founder? The latter? Good - that is very much what is in prospect here at Bouclème: a purpose led and rapidly growing hair care brand, expanding from the UK to international markets with ambitious plans over the next few years. What Else is on Offer? • A chance to grow your career at a brand that’s transforming the curly hair space, and work within a vibrant, purpose-driven culture that celebrates individuality and community., • The opportunity to make a real impact and shape Bouclème’s global journey, in a creative, fast-paced environment where your ideas matter., • The core of our business being based on ethical business practices, clean beauty principles, and a team that truly cares. Your Core Responsibilities: • To expand Bouclème’s retail and salon footprint in strategic markets, whilst being accountable for driving omni-channel wholesale growth across key stockists and premium department stores., • Source, pitch and onboard new leads across traditional and innovative channels., • Build meaningful, long-term relationships with partners that reflect our values., • Drive both sell-in and sell-out, increasing market share and ROI., • Rigorously analyse performance and continuously optimise plans to meet commercial goals. That is just a flavour for openers then - the variety of work involved, and interest that you will find in that variety is at the core of this role. What are we looking for in you? • A demonstrable quality career record in Account Management and B2B sales —ideally in beauty, lifestyle or wellness., • Experienced in managing relationships with both retail and distributors, and a proven track record of hitting and exceeding commercial targets., • Strong analytical and problem-solving skills, backed by numerical competence and confidence in using data to support your work. Tech-savvy and experienced with AI, Microsoft Office and EDI systems., • Excellent communication and presentation skills, as well as being a natural networker and relationship-builder, who is flexible, proactive, and solution-oriented, • A self-starter and self-reliant, who, within a collaborative team environment, can still "roll up your sleeves and get the job done" without being dependent on others. PLEASE NOTE: We work a 35 hour working week – 9.30 – 5.30 on a hybrid working patten with 3 days a week in our London office (Tuesday/Wednesday/Thursday.) If you’re excited by challenge, moved by purpose, and ready to drive real change in beauty we’d love to hear from you.