Are you a business? Hire client service candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service. We work nationally across the UK ...
Senior Client Service Manager County Durham - Consett and Shotton Colliery. Permanent, 2x part time (18.75 hpw) Part time positions may be worked together to give one full time position. Pay Salary ...
... service, we want to hear from you! The Client Services Team underpin everything our clients organisation does, and they are critical to creating the right impression of the business both directly in ...
As a Client Services Account Manager, your role will be to build positive relationships with key accounts in a growing organisation. Success comes from effective management of clients and internal ...
As a Customer Success Manager, you will drive customer satisfaction and retention through exceptional service and strategic account management. You will analyze client needs, provide tailored ...
Work collaboratively with the wider tax team, utilising resource effectively to maximise client service. * Research and interpret updates to taxation news and regulations. * Support business ...
To openly encourage cross-functional working within the Human Resources team, whilst exchanging and sharing good practice, to deliver outstanding client service and identifying any actions for ...
Proven experience of delivering excellent client service * Be flexible and proactive in managing multiple priorities * Have excellent communication skills and be confident speaking to clients face to ...
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You'll be working in the Client Services Team reporting to the Client Services Manager, you are a positive, professional and organised person who works well under pressure. This is a varied role ...
Openly encourage cross-functional working within the Human Resources team, whilst exchanging and sharing good practice, to deliver outstanding client service and identifying any actions for ...
A client within the Public Sector based in North Yorkshire is currently recruiting for an ... Ability to use expert regulatory services opinion to provide practical and innovative solutions to ...
To be able to report on pump suitability/viability for particular client requirements * To take ... To provide service and breakdown response to our customers This is a permanent role. Offering a ...
... client: Interaction have partnered with a rapidly expanding, rewarding and innovate organisation ... service and installations on an array of industrial cleaning equipment, operating in a 30 mile ...
Work alongside the Financial Planners to deliver a highly personalised holistic financial planning service to a select group of clients. * Attend client meetings with the Financial Planners and keep ...
The role involves managing key client accounts, processing orders, and delivering exceptional customer service. If you have experience in a business-to-business environment or have provided customer ...
Our client is looking to expand their sales assistant team with enthusiastic new individuals who ... Ideal Candidates will have: · Great Customer Service Skills · An Ability to perform in a team ...
Private Client Solicitor Are you an experienced Private Client Solicitor looking for an exciting ... They are seeking someone who can provide exceptional service to clients and manage their own ...
The Company Our client is a successful and established company based in Hartlepool. They are looking for a Customer Service Administrator to join their team on a full time, temporary basis. If you ...
We have a great opportunity on behalf of our client based in the Stockton area, the role will ... Customer service in a call face to face or over the phone * Computer literate Desired Experience
You will be required to drive to multiple sites per day, to attend field service calls on the IT and EPOS equipment in the client's customer's stores. Training on EPOS hardware will be given. The ...
Jackson Hogg is delighted to be supporting hydraulic services business based in Middlesbrough in ... Produce detailed technical reports on client systems and equipment. * Perform safe and effective ...
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