Are you a business? Hire client support candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
English Teacher is needed to join a fantastic SEMH provision in Middlesbrough. Our client can offer a wide range of benefits and support. There is a huge amount of opportunity for personal and professional growth also. Location:Middlesborough Salary:£26,209-£41,773 depending on experience and qu...
Reed Business Support are currently recruiting for a Middlesbrough based client who are seeking an ... Utilise email and other IT systems to perform tasks efficiently. * Adhere to company policies and ...
2nd Line Technical Support | £30,000 | Middlesbrough | On-siteMy client is looking for someone to join their support team to fulfil 2nd line support responsibilities. The ideal candidate should ...
Employers want to know
Do you have work experience?
You will be joining an established service, and staffing Team, with plenty of additional support on offer from the wider Management team. Our client is a respected national provider of children ...
The primary role of the Technical Assistant is to provide administrative support to the engineering and operations departments, contributing to the successful day to day completion of engineering tasks as identified by the projects team. You will liaise with the operations and engineering discipl...
Role: Electrical Technician Location: Sabic Total Maintenance Services, Teesside, UK Permanent Role Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Altrad aspires to be the most tr...
Manufacturing Readiness Manager Our client has the vision to support the planets continued transition to sustainable energy, is this something you have the desire and drive to be part of? Bringing to Teesside the UK’s first scale up plant and full-scale Lithium refinery, our client is looking ...
Our client is a successful and established Equity Release and Mortgage Brokerage and they are looking to expand their self employed Network offering This is a role geared towards self sufficient brokers looking for a new home. They offer all initial training, software, marketing support and PI co...
Are you an experienced Care Home Manager looking for an exciting career move to a Regional Support Manager? Our client is on the hunt for a dedicated professional who can enhance their operations team and ensure that residents receive top-notch care across all their Care homes. Our client is a ca...
Our client We are proud to be partnering with a global, premium, FMCG organisation who are looking for an experience HR Advisor to join their busy manufacturing site. This is an exciting opportunity for someone who is looking for a varied role in a busy environment within an ambitious, purpose-le...
Tax Assistant Manager Job Vacancy Are you an experienced Tax Assistant Manager keen to work with a reputable firm to lead the delivery of personal tax returns whilst supporting the firm’s growth? This Tax Assistant Manager job in Middlesbrough is a superb opportunity for a motivated candidate who...
Our client an industry leader in their field are currently looking for a Compliance Engineer with knowledge of PUWER legislation to work at their site in Hexham. Please make an application promptly if you are a good match for this role due to high levels of interest. The Role To Provide support w...
Are you an experienced Care Home Manager looking for an exciting career move to a Regional Support Manager? Our client is on the hunt for a dedicated professional who can enhance their operations team and ensure that residents receive top-notch care across all their Care homes. This role is all a...
Our Client is seeking an Electrical Project Manager to add to a skilled team and to help develop and grow the client base. If you are looking for an exciting opportunity to join an already well established but fast growing company, please get in touch. Your Responsibilities Will Include: To manag...
Operations Planner - Middlesbrough Become part of an exciting, market leading, and vibrant company within the maritime industry. Working within our Operations Planning team you will be part of an organisation with high standards and handpicked proficiency. We offer a great career development oppo...
Human Resources Advisor – Regional Location: Middlesborough, and regional travel (WFH 1.5/2 days a week) Salary: £35-38,000 + Company Car + bonus + Career progression HPRtalent are currently supporting a leading national retail client to recruit a Regional Human Resources Advisor. The business is...
Optimum Recruitment Group are working exclusively with a client based in Middlesbrough who are looking to appoint a Health & Safety Manager on a permanent basis to the team. This is an urgent requirement. Reporting to the Director of Operations, you will be responsible for leading, developing and...
Human Resources Business Partner Location: Teesside Contract type: Permanent Salary: £38,062 with a genuinely market leading benefits package that is designed to retain and attract the best talent in our region. In addition to this the college offers 38 days holiday including the statutory allowa...
Lead structural engineering activities within multi-discipline EPCM projects for the chemical and petrochemical industry. Support the procurement team in translating detailed structural steel design packages into procurement packages. Liaise with client engineering team to develop packages of wor...
Job Title: IT Engineer Salary: £32,000 - £34,000 Type Of Employment: 12 month FTC (with expected further 12 month renewal) Location: Middlesbrough Working hours: Monday – Friday between shifts between 09:00 – 17:00 Are you an enthusiastic and experienced IT Support Engineer looking for a new chal...
Semi Senior Accountant Job Vacancy What’s missing from your current job? Variety, flexibility, or professional development? Or are you career driven without progression in sight? This Semi Senior job in Middlesbrough will suit a hands-on team player who is keen to gain exposure to an established ...
Financial Advisor | Independent Financial Advisor £100,000 - £150,000 | Un-Capped Earnings Clients + Leads Provided Nationwide Roles YOUR NEW COMPANY An industry-leading Financial Planning business seeks to expand its network of Diploma Qualified Financial Advisor’s across the UK. A leading provi...
Chef & Cook
Waiters
Bar Staff
Retail
Kitchen Porter
Barista
Fast Food
Accounting & Finance
Animal Care
Art, Media, Design
Child Care
Cleaning
Construction & Trades
Customer Service
Driver & Delivery
Education
Engineering
Entertainment
Events & Promotion
Fashion
Healthcare
Host & Hostess
Information Technology
Legal
Management
Manufacturing
Office & Admin
Online Jobs
Sales & Marketing
Salon & Beauty
Science
Security
Sports & Wellness
Warehouse
Writing & Editing
Other
