Are you a business? Hire come candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
#ShowOffYourShowroom Come and join us as a results driven Showroom Sales Manager to grow and deliver sales as part of a hugely successful branch team. The role: As a Showroom Sales Manager, you know ...
Well, this represents a truly unique opportunity to come in to a company where they are looking for far from the finished article - they are looking for a qualified, hungry electrical professional ...
The role would suit an electrician or Electrical PM who is looking to come off the tools into an office based job, while applying their skillset to a new area. Candidates must hold relevant ...
We want someone who can come in and really hit the ground ... ZIPC1_UKTJ
Responsibility for ensuring and promoting the safeguarding of any young people that you may come into contact with. * Take overall responsibility for all staff, delegating effectively and ...
Maintenance Team Leader must come from a manufacturing background * Maintenance Team Leader to be competent electrically and mechanically * Strong mechanical skills. * Good communication skills. The ...
A caring nature and good communication skills are important as youll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication ...
Do you like to be in the fresh air with the freedom to manage your own workload, and a flexible schedule to ensure that life really does come first? Are you someone who would thrive in working ...
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We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you. Work for yourself, not by yourself - All the benefits of running ...
About us We are a small team of ambitious, passionate, and committed people who have come together to make our shared purpose a reality - to help build better futures for the communities that need it ...
Graduate Programme Over the last few years, flexible working has come to mean flexible hiring. So whatever your preference, whether you feel more comfortable shining in a virtual process or you want ...
Our network of practitioners come from many different backgrounds, Education, Academia, HealthCare, Uniformed Services, creative industries, sports clubs and many more. This diversity helps us make ...
Come join u... ZIPC1_UKTJ
If you are looking to build an exceptional career with an award-winning company you've come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on ...
The objective of the role is once the rolling stock has come to a stop and declared as safe you will support the opening and closing of latches and doors on the wagons pre and post loading of ...
Come join us. Be brave, be bold, be Better. What do I need? You must have intelligent and beautiful visual ideas, be able to articulate why those ideas work, possess the technical design skills to ...
Refurbished office to work from with free onsite parking My client operates within the Construction industry and supply to global markets and so they are looking for an individual to come and support ...
Sales come through great service, always have done, always will. An interest in creativity or interior design really helps in this role as you support your team to help the customer visualise their ...
And if you come from a driving background your pay will not be suppressed due to limitations as our industry has an exemption. If you agree that FRESH CLEAN WATER is the most essential requirement ...
Founded by established industry experts, the team are made up of award-winning developers, who have come from AAA backgrounds and have a history of releasing a range of high-quality games, some of ...
You'll process customer orders that come in by email and speak to customers by phone, if items are out of stock. So you'll be comfortable in this job if you have previous sales administration ...
If you don't have a CV don't worry, we can come to that later, so just send us a way of contacting you. Everyone will receive a response.
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