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Customer Experience Agent Location: Wakefield Hours: 37 hours per week Monday - Thursday: 8:30am - 4:30pm Friday: 8:30am - 4:00pm Pay Rate: £14.00 per hour Temporary ongoing Start date: 12 May Customer Experience Agent About the Role We are currently recruiting for a Customer Experience Agent to join a busy and supportive team based in Wakefield. This role would suit someone who is highly organised, detail-oriented, and confident working in a fast-paced customer-focused environment. The successful candidate will play a key role in supporting the customer journey by ensuring orders, queries, and communications are handled accurately and efficiently while delivering a high standard of customer service. Customer Experience Agent Key Responsibilities Handle incoming calls, emails, web chats, and customer queries in a professional and efficient manner Process and expedite customer orders while liaising with transport teams to provide accurate delivery updates Communicate with internal departments regarding urgent customer requests Take ownership of customer queries and ensure customers are regularly updated until resolution Accurately capture and maintain customer information using CRM systems Provide support to customers using online systems and websites Respond to electronic communications within agreed service level agreements (SLAs) Ensure customer orders are processed correctly to avoid duplication and delays Log customer queries, complaints, and follow-ups accurately within internal systems Prioritise workload effectively, including inbox management, reporting, and administrative tasks Recommend suitable delivery options to customers in line with company policies and procedures Maintain up-to-date knowledge through ongoing training and development opportunities Build effective working relationships with both internal departments and external customers Customer Experience Agent Key Working Relationships You will work closely with: Customers Customer Experience Team Manager Warehouse and transport teams Drivers IT support teams Procurement Sales and marketing teams Stock control and quality departments Requirements NVQ Level 2 in English and Mathematics, or equivalent experience Previous experience in a customer service or order management environment Strong understanding of customer care principles and service delivery Ability to prioritise workload, multitask, and work under pressure Strong IT skills, including Microsoft Office applications Experience using CRM systems Ability to work independently and meet deadlines Excellent verbal and written communication skills Strong interpersonal and problem-solving skills What We're Looking For A proactive and organised individual Strong attention to detail Ability to remain calm under pressure A team player with a positive and professional attitude Someone who takes ownership and delivers excellent customer service Keywords: Customer Service Advisor, Customer Support Administrator, Order Management Administrator, Customer Experience Coordinator, Sales Support Administrator, Customer Care Advisor, Order Processing Administrator, Customer Operations Administrator. Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services. View our latest jobs today on our website (url removed) and follow us on LinkedIn Consultant - Aleksandra Follert IndWin Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) /> Many Thanks