Complaints handling jobs in Basildon

Main Tasks » To ensure compliance with legal requirements and professional rules by the firm and its staff» Complaints handling, to include liaising with clients and staff, investigating concerns ...

Complaints handling, to include liaising with clients and staff, investigating concerns and preparing written and oral responses * Conducting regulatory and thematic file reviews and managing the ...

Complaints handling, to include liaising with clients and staff, investigating concerns and preparing written and oral responses * Conducting regulatory and thematic file reviews and managing the ...

Complaints handling, to include liaising with clients and staff, investigating concerns and preparing written and oral responses * Conducting regulatory and thematic file reviews and managing the ...

Complaints handling, to include liaising with clients and staff, investigating concerns and preparing written and oral responses * Conducting regulatory and thematic file reviews and managing the ...

Complaints handling, to include liaising with clients and staff, investigating concerns and preparing written and oral responses * Conducting regulatory and thematic file reviews and managing the ...

Acting as a point of escalation for complaints handling. * Collaborating with the firm's Data Protection Officer to ensure compliance with the legislation. * Acting as the firm's MLRO and MLCO, and ...

... Complaints Handling, Direct, and Specialist Financing. * To maintain an up-to-date knowledge of the key regulatory requirements (e.g., "CONC", "SMCR", and the "CCA") and apply these to advice ...

... Complaints handling · Regulatory change monitoring, assessment and implementation · Product development and governance · Risk Management · Custody (client money and client assets) oversight ...

Complaints handling, including liaising with clients and staff, investigating concerns and preparing written and oral responses * Conducting regulatory and thematic file reviews and managing the firm ...

Experience in a customer-facing role with a focus on handling complaints. * Strong organisational and digital skills. * Flexibility to work both independently and as part of a team. * Excellent ...

Experience in a customer-facing role with a focus on handling complaints. * Strong organisational and digital skills. * Flexibility to work both independently and as part of a team. * Excellent ...

Oversee a Customer Panel encouraging customer engagement to review new processes, be involved in testing new systems and handling of complaints.12. Monitoring and responding to Google Reviews.13. To ...

... handling a large volume of telephone and email enquiries. Key Responsibilities: * Investigate and resolve all complaints in a timely and fair manner, following our client's standard procedures and ...

Handling Customer Complaints: Addressing customer inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues to the customer's satisfaction. * Monitoring ...

Complaint handling Desirable... * CSCS Card * NHBC Introduction to Housebuilding Course * Defects Awareness * More about the Site Customer Service Manager role... * Ensure any Customer complaints are ...

Manage employee relations matters, including conflict resolution, grievance handling, and ... Conduct investigations into workplace complaints, ensuring fair and unbiased resolutions. * Develop ...

Provide technical support and expertise to ensure high-quality customer service in claims handling ... Address customer and TPA complaints promptly and efficiently in line with companies Conduct Policy.

Handling all customer queries and complaints and ensuring they are resolved to achieve customer and company requirements. * Responding to queries from new and existing customers relating to vehicle ...

Levels of complaints received and resolution of complaints. * Compliments recorded. * Develop and ... At least 2 years of liability claims handling experience. * Good interpersonal skills and time ...

Handling complaints, liaising with clients and colleagues to investigate and prepare reports on the matter. * Assisting with data protection compliance, including support with DSARS. * Responding to ...

Handling all customer queries and complaints and ensuring they are resolved to achieve customer and company requirements. * Responding to queries from new and existing customers relating to vehicle ...

Handling all customer queries and complaints and ensuring they are resolved to achieve customer and company requirements. * Responding to queries from new and existing customers relating to vehicle ...

Address and resolve customer complaints with patience and empathy, seeking appropriate solutions to ... Capable of handling multiple customer inquiries simultaneously while maintaining accuracy and ...