Complaints handling jobs in Bromley

Turn complex complaints data/information into practical analytics to facilitate business decisions * Lead, mentor, coach, and develop complaint-handling and post-market surveillance teams * Drive ...

As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces ...

Monitoring and evaluating the performance of the complaints team, ensuring service improvement of complaints handling and management. * Establish and manage relevant KPI's. * Lead on training ...

Manage complaints from start to finish, ensuring a consistent approach and fair resolution for ... Maintain compliance with regulatory requirements relating to complaint handling, guaranteed ...

As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces ...

Handling complaints in a timely manner, from initial contact through to resolution * Keeping customers updated throughout the process * Liaising closely with operational teams * Ensure that issues ...

Previous experience in handling Repairs Complaints is essential. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The ...

Experience of handling motor - and home - insurance complaints * A sound working knowledge of CIDRA, the Insurance Act 2015, and the Marine Insurance Act 1906 * To know the FOS process * Ability to ...

Providing advice, guidance, and training to stakeholders, promoting best practice when handling appeals, complaints, and conduct matters. * Preparing investigatory reports, assessing detailed ...

Regular duties including: rotas, audits, CQC compliance, complaints handling, treatment reports/ TCO * Occasional reception cover as and when needed (if team off sick, opens/ closes etc) * Clinical ...

Acting as a point of escalation for complaints handling. * Collaborating with the firm's Data Protection Officer to ensure compliance with legislation. * Advising on sanctions and ensuring compliance

Previous experience in complaints handling or customer care is required. Exceptional communication skills, both written and verbal. Strong problem-solving and analytical abilities. Empathy and a ...

Handling complaints related to property management and legal issues * Conducting research and providing advice on property/housing laws and regulations * Drafting letters effectively to complainants

The successful candidate will split their time between handling customer complaints across all products, services and channels as well as corresponding administration duties that will allow for ...

They will be responsible for handling customer complaints, carrying our root cause analysis on both upheld and rejected complaints and making improvement recommendations to the management team. They ...

As a Lidl Customer Complaints Administrator, you will work closely with suppliers and buyers to ... Experience in a complaint handling role in the retail space is desirableFantastic understanding of ...

Your role within the complaints team will involve handling various administrative tasks related to complaints. * This includes engaging with our residents via telephone, email, and formal written ...

Notify the adviser of any suspicion of a complaint and follow appropriate procedures within the complaints handling process * Follow Anti-Money Laundering Procedures and comply with the requirements ...

Manage the complaints handling process to ensure timely and effective resolution of customer complaints. Implement strategies to prevent recurrence of issues and improve overall customer satisfaction ...

Experience of a thorough Complaints handling process is key, as well as working knowledge of the London Insurance Market.

As they grow and evolve further, they are now seeking Quality Assurance/Complaints Analysts who will be responsible for handling and analysing complaints and errors identified within the Operational ...

Effective management of the complaints handling process * Work closely with the technical team to facilitate change and enhance existing systems * Ensure you work closely with the credit risk team to ...

Assist in achieving performance targets, meeting SLAs, and actively supporting the continuous improvement and development of the service team.1. Complaints Handling:Handle complaints received with ...

In this role you will ensure the council meets its obligations in handling statutory and non-statutory complaints that helps services to resolve issues and promote shared learning leading to service ...