Are you a business? Hire computing candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
We’re on the lookout for a High-Performance Computing Support Engineer to work in a globally recognised customer success team who are focused on supporting global organisations in supporting High Performance Computing and AI initiatives. High Performing Computing Engineer / HPC Engineer. ...
Position: Programme Leader - Computing. Lecturing in the subject areas of Business & Management, Computing, or Health and Social Care (maximum of 6 hours per week). Lecturing/teaching experience at an HE or FE institution in the UK, in the subject area of Business & Management, Computing, or Heal...
Head of programmes (Computing). School of Engineering and Computing (SoEC). School of Computing and Engineering. Responsible for supporting HoS in establishing, leading, enhancing, and growing the discipline of computing and the SoEC, ensuring that its programmes and academic delivery inspire, ha...
Head of School / Programme Leader.Your required hours of work are 40 hours per week.The business operations are Mon-Thurs, 9am - 9pm and Fri - Sun, 9am - 6pm.Must be flexible to work across all campuses, Holborn, Wembley, Kingsbury and Southall.Regent College London (RCL) is a leading independent...
Gekko have a great opportunity to join one of their campaigns as a sales assistant promoting new computing products on behalf of a global technology brand. This part-time position is based in a well ...
Good understanding and experience with email and basic computing * Polite and professional telephone manner What you'll get in return The opportunity to work for a fantastic company What you need to ...
... user computing, PCs, Laptops, Tablets, Printer & Peripherals. * The ability to install and configure software as per customer requirements. * To obtain and hold relevant and current vendor ...
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Good knowledge of Kubernetes, Azure DevOps and cloud computing * Scripting knowledge * Proficient in Terraform and infrastructure as code For more information, a job spec or an initial conversation ...
Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud Our Commitment to Diversity & Inclusion: Did you know that Apexon has been Certified™ by Great ...
Senior Azure Cloud Engineer – HPC (High Performing Computers).We’re on the lookout for an .HPC (High Performance Computers) .In this Customer Support team, they’re high-level technical engineers focused on helping, advising and solving customer technical issues who build and maintain business rel...
We are looking for a computing tutor to deliver highly effective modules across one or all the courses delivered at our University of Sussex International Study Centre, working at one or all the following levels: Foundation (Level 3); International Year 1 (Level 4); and Pre Masters (Level6). This...
Wayman Education is looking for a Computing Teacher to work within a unique school based in the West Midlands. Computing Teacher required to work on a full-time basis. Excellent Computing Teacher to join a highly successful and well-resourced department. Wayman Education is looking for a Computin...
ICT/Computing Teacher needed in a Durham Secondary School. The Education Network currently has a requirement for an ICT/Computing Teacher to work in a Durham Secondary School. The role will require you to teach KS3 and KS4 ICT and Computing to students with mixed abilities. ...
Computing is managed within the faculty and is taught in fully equipped specialist computing rooms. We are seeking to appoint a teacher with the abilities to teach Mathematics and Computing at Key Stages 3. ...
Wayman Education is looking for a Computing Teacher to work within a unique school based in the West Midlands. Computing Teacher required to work on a full-time basis . Excellent Computing Teacher to join a highly successful and well-resourced department. Wayman Education is looking for a...
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