To be the first point of contact for all visitors to the centre, providing information or referring to the appropriate member of staff. * To provide word-processing skills for the production of ...
Exposure to Contact Center Infrastructure
The role is within a busy contact centre and is predominantly telephone based, with some administration work to be completed after each call. * Within the Contact Centre you will provide advice on ...
This SaaS platform has a broad offering across customer experience, engagement and contact-center solutions. We're looking for seasoned AEs that have a track record of working with large enterprises ...
Prioritise tasks based on the agreed Contact Centre Service Level Agreements. * Help to develop and support the training of new members to the team using the contact centre systems and relevant ...
Lead the Contact Centre strategy from development to implementation to day-to-day operations including the development and management of a balanced scorecard of metrics, including First Call ...
This is in a busy customer service centre, you will working 37.5 hours a week Monday to Friday.You will be the first point of contact for the customers, patience and empathy are key, delivering ...
SKILLS & TRAITS REQUIRED ● Minimum 10+ years of experience selling enterprise software into Fortune 500 accounts is required. ● Minimum 10+ years of specifically experience selling contact center ...
... contact center infrastructure, involving escalations from Service Desk and Desk Side Support and assisting with telephony related project work. Key responsibilities: * Provide Level 3 support for all ...
Administer and support Cisco Webex telephony solution for all users and contact centre agents, engaging 3rd party providers as necessary * Manage mobile telephony needs of UK business including ...
Experience as a Client Partner in a Contact Center is a MUST. Role Description: As the Director/AVP of Client-Partner, you will be a senior leader responsible for driving client satisfaction ...
Overview This is an incredible L&D Manager role partnering with the outsourced Contact Centre Operation. You will be accountable for creating the training content from end to end, with responsibility ...
To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring the Council's deadlines for responses is complied ...
Experience in a contact centre environment. * Experience in investigation and information gathering. * Excellent verbal and written communication skills. * Working knowledge of Microsoft Office i.e
Some of your duties will include: - Working in a busy Contact Centre and acting as first point of contact for clients - Managing incoming calls and emails in relation to the property redress scheme ...
Lloyd Recruitment Services are looking for 24/7 Helpline Agents to work in a busy contact centre in Wallington. Providing a calm and professional service, you will respond to members of the public ...
GIDS delivers global omni-channel investor servicing, including contact centre, using digital services. About the role * Accountable for Technology client engagement on behalf of the SS&C GIDS ...
My client are looking for Call Agents to join their busy Contact Centre team. You will be required to receive information relating to crime from members of the public by phone and via online forms ...
Customer service experience - contact centre environment is preferable but not essential. * Fantastic communication skills both written and verbal * An ability to manage your time and deliver in a ...
You'll be responsible for managing a team of schedulers and planners, liaising with the client's contact centre, whilst monitoring and managing the day-to-day service delivery, ensuring all cases are ...
Those with experience dealing with customers face to face or over the phone like retail (including fashion, supermarkets and high street shops), hospitality, receptionists, tourism, contact centre ...
Maintain contact with the London Traffic Control Centre during an incident * Pass relevant information to the client where necessary * Input incident data on to a computer database * Prioritise ...
So, if you have excellent experience on a contact centre or helping customers on the phone while updating details on a computer , we want to speak with you! Apply now.