Are you a business? Hire custom service candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Accurately produce and deliver (complex) quotations for custom services. * Coordinate quotation timelines and specifications with production teams as needed. * Follow up on open product and/or part ...
We deliver custom solutions that meet customers' technology needs wherever they are in their ... Service oriented architecture development * TDD/BDD * Experience working in an Agile environment
Working closely with Custom Ports, Ensuring documentation is compliant VAT/Trade testing Supplier ... service providers, such as HMRC, & Customs. ERP Systems such as Ricardo/SAP The successful ...
Develop custom PHP applications and modules to meet business needs, ensuring scalability ... Integrate third-party APIs and services to enhance the functionality of existing applications
Employers want to know
Do you have work experience?
... custom PHP applications and modules tailored to business requirements, ensuring scalability ... services to augment the functionality of existing applications. • Produce well-documented ...
About us Biosynth® is an innovative life sciences reagents, custom synthesis and manufacturing services company headquartered in Staad, Switzerland. We are by scientists, for scientists, securing ...
As a Sales Assistant, you will reflect the JOSEPH luxury brand image through the service you deliver, your positive and professional attitude, dress code and behaviour. Maximise sales opportunities to achieve store sales targets & KPIs. You will work within a customer focused role driving client ...
FOX Entertainment Global is seeking an Executive Assistant to work as part of its new Content Sales team based in London. FOX Entertainment Global is responsible for overseeing the global, multi-platform sales and distribution of intellectual property, owned and produced by FOX Entertainment and ...
We are currently recruiting a full time sales advisor for our store in London who will be glad to join an Italian, modern and dynamic fashion brand. ...
The sales assistant contributes to the achievement of sales targets, working in a small team and maintaining extremely high standards of customer service and merchandise presentation. Part-time Sales Assistant (2 to 4 days per week). The company is now seeking an experienced part-time sales assis...
We are currently recruiting for full-time Retail Assistant roles in our new London stores. ...
Proper Recruitment are excited to be supporting one of Londons largest independent Estate Agents with their search for an Assistant Sales Manager at one of their leading branches in Crouch End, North London. Negotiating offers and closing sales. At least 2 years experience in property sales. If y...
Fine Jewellery - Sales Consultant. Are you passionate about helping people find the perfect piece of jewellery to commemorate a special occasion, express their style, or simply add a touch of sparkle to their everyday lives? If so, then a career as a Jewellery Sales Associate might be the perfect...
Negotiate terms and pricing with prospective clients to secure sales. Maintain accurate records of client interactions and sales activities. Collaborate with internal teams to ensure smooth execution of sales contracts and fulfillment of client requirements. Monitor market trends and competitor a...
Our Sales Assistants work in a fast paced environment where their duties and responsibilities need to adapt to every situation. Provide an outstanding customer service, maximizing sales and building customer loyalty. Ensure sales targets are met, communicating on the brand image and business goal...
As a Senior Sales Assistant, you will be responsible for providing exceptional customer service, assisting customers in finding the perfect products, handling transactions, maintaining the cleanliness and organization of the store, and supporting the sales team in achieving sales targets. This is...
Job Description : Full Time Sales Assistant for the Marella store in. Shop Assistant is responsible for assisting customers during the purchase process. ...
As a Sales Assistant you will be responsible for building a strong rapport with new and existing customers, conveying passion for the brand as well as achieving sales targets. We are looking for passionate Sales Assistants to join us in our stores across the London area. Sales driven, proven expe...
Receptionist – Private Members Club. One of the most exclusive private members club in London, the place to be for politicians, royals and A-list alike is looking for a talented and passionate Receptionist to join their team. The successful Receptionist will be rewarded with:. ...
We are seeking a Sales Assistant to join our innovative team in the rapidly evolving social media based industry. You do not need to have had previous sales experience as full training will be provided. In this role, you will be responsible for generating revenue through the promotion and sales o...
Both 9 month contract roles (Shift Rota) Corporate Receptionists Experience ONLY / Company Receptionists wanted for High-end Law Firm in London (they have a team of 8), to be part of a front of house client-suite vibrant team who enjoy providing 5* customer service and administration. Receptionis...
We are currently seeking a talented individual to join our team in London as an Office Receptionist – office administrator. Previous experience in a receptionist or administrative role is preferred. ...
Chef & Cook
Waiters
Bar Staff
Retail
Kitchen Porter
Barista
Fast Food
Accounting & Finance
Animal Care
Art, Media, Design
Child Care
Cleaning
Construction & Trades
Customer Service
Driver & Delivery
Education
Engineering
Entertainment
Events & Promotion
Fashion
Healthcare
Host & Hostess
Information Technology
Legal
Management
Manufacturing
Office & Admin
Online Jobs
Sales & Marketing
Salon & Beauty
Science
Security
Sports & Wellness
Warehouse
Writing & Editing
Other
