Customer Service jobs in BordonCreate job alerts

Customer Service Administrator Location: Farnham Salary: £25,400 per annum About the Role Do you enjoy administration, have strong organisational skills, and take pride in delivering excellent customer service? Are you someone who prefers supporting and retaining customers rather than working in a traditional sales role? We are looking for a Customer Service Administrator to support our clients and internal teams by ensuring accurate administration, clear communication, and a consistently high standard of service throughout the customer journey. As a Customer Service Administrator, you will act as a key point of contact for clients, supporting them with queries, updates, and account changes while working closely with our specialist teams to ensure smooth service delivery. You’ll play an important role in maintaining accurate records, supporting client retention, and identifying opportunities to inform customers about services that may benefit them. Key Responsibilities Provide administrative and customer service support to specialist teams, communicating with clients via phone and email Maintain accurate and up-to-date client records across internal systems and databases Act as a primary point of contact for client queries, ensuring timely and professional responses Promote and monitor clients’ open banking accounts, educating customers on benefits and ensuring continued connection Contact clients to obtain missing application, payment, or data information Process changes to client subscription packages, including upgrades and downgrades Identify gaps in customer data and liaise with clients to complete information for quarterly returns Support client retention by maintaining positive relationships and monitoring engagement Advise clients on additional products or services that may be suitable for their needs Work towards individual and team KPIs relating to customer contact, retention, and service quality Essential Skills & Experience Previous experience in a fast-paced customer service role, ideally office or phone-based Comfortable spending the majority of the day on the phone, with a clear and confident telephone manner Strong listening and objection-handling skills Experience of up-selling or cross-selling services in a customer-focused manner Target-driven with experience working towards KPIs IT literate, with working knowledge of Microsoft Word, Excel, and Outlook Excellent organisational and time management skills Ability to prioritise workloads and manage competing demands in a high-pressure environment Strong written and verbal communication skills Company Benefits On-site parking 22 days annual leave, increasing to 25 days with length of service NEST pension auto-enrolment Cycle to Work scheme Professional study support and ILM training partnership

This is a client focused administrative role suited to someone who enjoys organisation, accuracy and delivering an excellent customer experience. It is ideal for an individual who does not want a sales role but enjoys retaining customers, supporting service delivery and ensuring clients receive the right level of support. You will act as the link between sales teams, technical specialists, and clients, ensuring new and existing clients are supported, informed and confident throughout their journey. You will manage information, coordinate activity and maintain clear communication to ensure work progresses smoothly and efficiently. Key Responsibilities: Provide administrative support to technical specialists Communicate with clients by phone and email Maintain accurate and up to date client records and databases Support and monitor client account connections, explaining benefits where required Meet key performance indicators related to client retention and service upgrades Contact clients to obtain missing application, payment or data information Process changes to client service packages, including upgrades and downgrades Identify missing client information and request details needed for reporting Inform clients about additional services that may be suitable for their needsSkills: Experience in a fast-paced customer service role, ideally office or phone based Comfortable spending most of the day on the phone Clear, confident telephone manner with strong listening skills Experience promoting additional products or services Motivated by targets and team objectives Strong computer skills, including word processing, spreadsheets, and email Excellent organisation and time management skills Able to prioritise tasks and work under pressure Strong written and verbal communication skills Proactive and positive approach to workThis role offers stability, development and the opportunity to build long term client relationships in a supportive, structured environment

Hire Desk Executive Location: Alton, Hampshire (GU34) Hours: Monday-Friday, 7:30am-5:00pm Salary: £30,(Apply online only)-£32,(Apply online only) per annum About Us Conquip Engineering Group is a leading innovator in the construction and engineering sectors, known for high standards, reliable service, and strong customer relationships. We work closely with major contractors across the industry and take pride in delivering quality, innovation, and a great customer experience. Main Purpose of the Role The Hire Desk Executive will be responsible for managing the hire fleet and ensuring customer expectations are met. This role requires close collaboration with the Customer Service Executive Team to ensure timely and accurate order processing and despatch. Primary Roles and Responsibilities: Process and respond to all hire desk queries. Manage the stock system and distribution of products between depots. Efficiently manage the following tasks: Scheduling of large deliveries Processing of off-hire requests Liaising with customers for off-hire requests and booking details Recording and forwarding of customer complaints to relevant departments Maintaining and updating records of sales-to-hire conversions Maintaining minimum hire stock levels for all depots Following up on all FOC hires to maintain the 1-week trial Arranging 6-monthly hire exchanges/swap-outs Tracking and updating all test certificates for the hire fleet Sending out weekly live hire reports to customers Processing goods-in for all off-hire stock following yard inspections Communicating with operations for lead times and stock inquiries Handling queries from warehouse, yard, and transport staff Liaising with Transport for all site bookings Provide exceptional customer service by: Identifying when a gift is suitable for a customer Demonstrating genuine care for the customer Displaying strong attention to detail in all aspects of your interactions. KPI's Efficient processing of orders and work-flow High levels of customer satisfaction (NPS score) Timely and complete delivery of orders, with prompt communication to operations Effective solutions for both the team and customers Maintaining a positive Conquip brand image Optimal hire fleet utilisation Basic Skills Required Teamwork Strong planning and organisational skills Clear communication Problem-solving abilities Time-management skills Key Personality Traits Required Ability to work efficiently under pressure Accuracy and keen attention to detail Excellent written and verbal communication skills A "can-do" and solutions-oriented attitude in a fast-paced environment Positive mindset and high performance Alignment with Conquip's 5 core values Please apply directly to this advert for immediate consideration, or reach out to our Head of Recruitment for further information. Team Conquip

We are passionate about developing our people \n Volunteering days, so you can give back to your local community \n Optional Private Healthcare and Dental, to protect you and your family \n About the role \n If you’re someone who puts customers at the heart of every decision, un

Do you enjoy administration, have strong organisational skills, and take pride in delivering excellent customer service? Are you someone who prefers supporting and retaining customers rather than working in a traditional sales role?. As a Customer Service Administrator, you will act as a key point o

We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and servi

Experienced in a fast-paced customer service or call centre environment. Customer Service & Sales Advisors - Fixed Term Contract. We're recruiting for a client in Birchwood who is looking for Customer Service & Sales Advisors to join their team on a fixed-term contract.

We are passionate about developing our people \n Volunteering days, so you can give back to your local community \n Optional Private Healthcare and Dental, to protect you and your family \n About the role \n If you’re someone who puts customers at the heart of every decision, un

About the role \n If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.

Reporting to: Customer Service Team Leader. We are now on the lookout for a Customer Service Agent to join our amazing Operations Team.

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET ). Youll be talking

Customer Service Coordinator Exeter Full time, Temp to Perm Are you passionate about making a difference through excellent customer service? gap personnel are recruiting for a Customer Service Coordinator for our client in Exeter, Devon. Your daily responsibilities will include: - Answering and

Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and

You will be joining the domestic service team and will be responsible for delivering exceptional, consistent service to customers whilst maximising upselling opportunities. You will be expected to deliver outstanding customer service whilst placing orders via the phone for the customer base. I am cu

Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and

Customer Service Manager required for a leading engineering business delivering innovative solutions to global markets. Key Responsibilities of the Customer Service Manager include:. Salary & Benefits on offer for the Customer Service Manager.

Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and

Customer Service Administrator Permanent Cirencester Up to £25,500 Customer Service Administrator required by prestigious client, based near Cirencester. What we are able to offer: Customer Service Administrator Enhanced Pension Bonus Scheme Private Health Cover If you are already

It involves finding solutions for our customers, keeping up to date with our services, policies andproceduresas well as staying on top of admin. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.

Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and servi

Customer Service Representative.

If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the p.

Ideally worked in sales, customer service, financial services and other client facing roles where you’ve supported a client in purchasing the correct product to serve their needs. A passion for delivering great service and providing good outcomes for clients. Co-op branded products and 10% off oth

Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and

Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and

Join our Lancaster Sales Team and you’ll play a part in this by talking to customers over the phone and helping them choose the right products and services. We’ll provide the comprehensive training you need to make sure you feel confident talking about our amazing tech products and servi