Service and Small Works Manager
hace 20 días
Alton
Service and Small Works Manager Salary Range: £34 – £38k per annum Location: Alton, Hampshire Purpose of the Job The Service and Small Works Manager is responsible for the safe, compliant, and e cient delivery of all service and small works projects up to a value of approximately £100,000. The role ensures works are delivered safely, e ciently, on time, and to a high technical and customer service standard. The post holder will also provide day-to-day leadership to scheduling sta and plays a key role in maintaining operational performance and customer satisfaction. The Service and Small Works Manager is accountable for a number of key tasks and responsibilities, not limited to, but including: Operational Delivery: • Manage and oversee all service and small works projects up to £100,000 in value across fire suppression and detection systems., • Take full responsibility for the day-to-day delivery of works, ensuring programmes are completed within contractual, technical and regulatory requirements., • Coordinate labour, materials, and scheduling to ensure efficient and effective service delivery., • Monitor progress, identify risks, and resolve issues that may affect cost, programme, safety, or quality. Financial and Commercial Management: • Take full responsibility for cost control and financial performance of assigned works., • Monitor costs, variations, and expenditure to ensure works are delivered with agreed financial parameters and take corrective action where required., • Identify opportunities for cost efficiencies while maintaining quality and compliance. Technical and Compliance: • Provide technical oversight and assurance for all service and small works tasks., • Ensure all works comply with relevant legislation, fires safety standards, and industry best practice., • Act as a technical escalation point for issues and customer queries. Customer Service and Stakeholder Management: • Demonstrate a strong commitment to delivering exceptional customer service., • Build and maintain strong working relationships with customers, suppliers, and internal teams., • Manage customer expectations and ensure clear, professional communication at all times. Line Management: • Act as Line Manager for scheduling staff, providing support, guidance, and performance management whilst supporting a culture of high standards at all times., • Support training, competency development, and up skilling of the scheduling team., • Lead on team member performance management, including goal setting, regular reviews, and ongoing feedback., • Carry out technical reviews of work quality and adherence to procedures., • Ensure scheduling activities align with operational priorities and customer requirements., • Promote a culture of accountability, organisation, and continuous improvement. Qualifications and Requirements: • Knowledge of relevant British Standards and COPs., • Knowledge of BAFE SP203-1 and SP203-3., • Knowledge of LPS 1014 and 1204., • Leadership / Management qualification (e.g. ILM Level 5/7) (desirable)., • Chartered Engineer status (CEng) or working towards (desirable)., • IOSH Managing Safely or SMSTS., • CSCS card or equivalent., • High level of technical competence across fire suppression and detection systems., • Proven track record within the fire industry, specifically involving suppression and detection systems., • Employees must hold a valid driving licence that is legally recognised for use in the UK and be able to maintain this for the duration of their employment., • Flexibility to travel and work away from home as required. Experience: • 5-7 years’ experience managing service and/or small works projects., • Demonstrable experience of cost control and financial management., • Previous experience of line-managing or supervising a small team is preferred., • Strong organisational and planning skills with the ability to manage multiple workstreams., • Self-sufficient, proactive, and comfortable working with minimal supervision., • Strong leadership, communication, and decision-making skills., • Customer-focused with a genuine passion for service excellence., • Calm, professional, and solution-focused Benefits: • £34 – £38k competitive salary, • Additional holiday for your birthday, • Annual company events, • Health package Apply Now!