Customer support from home jobs in United Kingdom

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Machine Learning About this role We’re on a mission to transform the way we use data and AI to service our customers and drive efficiency across the business. Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex ML and AI challenges and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful ML/AI and Gen AI solutions that meet real customer needs. What You'll Do • Own and drive the ML/AI technical strategy for UK use cases, spanning multiple teams and influencing the overall technical direction for AI adoption, • Lead and coordinate ML engineering efforts across multiple teams, ensuring alignment with broader business objectives, enterprise platform capabilities, and technology strategy, • Provide technical consultancy to teams delivering AI use cases, guiding architectural decisions, solution design, and effective use of enterprise ML/AI platforms and capabilities, • Proactively identify emerging ML/AI patterns, define and evangelise best practices, and establish reusable approaches that enhance delivery of AI use cases across the business, • Drive MLOps standards and practices across teams, including CI/CD for models, automated testing, monitoring, and deployment pipelines, • Collaborate with enterprise platform and data science teams, contributing to platform capabilities where appropriate and partnering on use case delivery, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, data science teams, and enterprise platform partners, • Represent Capital One in external ML/AI technical forums, contributing to industry discussions, • Develop and advocate for strategies to proactively manage technical debt across ML/AI systems, • Actively mentor and develop engineers, fostering a culture of continuous learning What we're looking for • Deep expertise in Python and ML engineering, • Deep expertise in ML/AI systems design, MLOps, and cloud-native architectures, • Track record of leading ML/AI technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Experience with ML frameworks (PyTorch, TensorFlow, scikit-learn) and Gen AI/Agentic frameworks (LangGraph, LangChain, VectorDBs, RAG), • Understanding of responsible AI practices, including guardrails, hallucination mitigation, and output quality management for AI systems, • Experience designing and scaling low-latency, customer-facing ML/AI architectures, • Proven experience setting a multi-team ML/AI technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving ML engineering standards and best practices across organisations, • Deep understanding of the full ML/AI development lifecycle, including model serving, data pipelines, and Gen AI systems, • Experience leveraging enterprise platforms to deliver business use cases at scale, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate ML/AI concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you • Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront - to provide LGBTQ+ support for all associates, • Mind Your Mind - signposting support and promoting positive mental wellbeing for all, • Women in Tech - promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Staff Software Engineer - Back End About this role Do you love shaping the technical landscape and driving innovation across the organisation? Are you passionate about solving complex business problems and supporting multiple teams toward a shared technical vision? At Capital One, you'll be part of a community of technical leaders who drive engineering excellence, foster innovation, and deliver impactful solutions that meet real customer needs. What You'll Do • Own and drive the technical strategy for a significant business outcome or technology domain, spanning multiple teams and influencing the overall technical direction, • Lead and coordinate the efforts of multiple teams, ensuring their collective work aligns with broader business objectives and technology strategy, • Proactively identify emerging patterns, define and evangelise best practices, and establish reusable frameworks that enhance engineering productivity, • Build and maintain strong relationships with key stakeholders, including senior leadership, product owners, and architects, • Represent Capital One in external technical forums, contributing to vendor/industry discussions, • Drive service quality standards and practices for your domain, guiding complex incident resolution, • Develop and advocate for strategies to proactively manage technical debt across multiple teams, • Actively mentor and develop engineers, fostering a culture of continuous learning What we’re looking for • Deep expertise in Java, • Deep expertise in system design and distributed architectures, • Track record of leading technical initiatives across multiple teams, • Strong experience with cloud platforms (AWS, Azure, GCP), • Proven experience setting a multi-team technical vision and strategy, • Strong track record of technical leadership and influence without authority, • Experience driving engineering standards and best practices across organisations, • Experience of steering Communities of Practice or technical forums, • Strong business acumen and ability to translate technical concepts for various audiences Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our office and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you • Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation, • We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers), • Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave, • Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies, • OutFront – to provide LGBTQ+ support for all associates, • Mind Your Mind – signposting support and promoting positive mental wellbeing for all, • Women in Tech – promoting an inclusive environment in tech, • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry, • Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, London Director of Software Engineering About this role We are looking for a Director of Software Engineering to lead a team of 100+ engineers. We’re looking for someone who is results-oriented, able to partner with business leaders and go toe-to-toe with the best engineers on technical rigour. You’ll be responsible for all the technologists within a series of our ‘outcome teams’: established to drive forward business outcomes. You’ll be an excellent leader of people and communicator. You’ll be able to seamlessly switch from executive-level progress conversations, to diving deep into solutions, to contributing to strategic discussions around roadmaps. You’ll be able to provide clear thinking and direction to cut through ambiguity. You’ll be able to partner well with the local business leadership team and with enterprise stakeholders; providing objective assessments of the likely cost and risk trade-offs for different solutions, and clear paths forward. What you’ll do Leadership of a team of 100+ technologists (Software Engineers and Architects): operating engineering at scale within a complex regulated environment Work together with Product and Design teams on the overall product roadmap for key business capabilities and goals Elevate great talent and ensure you have a clear agenda for development in the team. Actively manage performance across the team to develop talent over time Drive for effective delivery with pace and precision across the different outcome teams Liaising with and managing enterprise stakeholders primarily based in the US, who often have deep expertise on particular domains Manage a team with a blend of associates and third party engineers, and ensure effective oversight of the relevant third parties within the domain. Seek and share the context of the wider organisation, its purpose, commitments and opportunities to enable and engage your team with customer and organisational outcomes Stay up to date with the latest relevant changes in regulation and enterprise process Maintain broad knowledge and awareness of the latest relevant technologies and engineering practices Be a key voice in technical design reviews - ensuring a clear and consistent approach to engineering practices Support the career growth and development of the team What we’re looking for You’ll have a clear track record of leading large software engineering teams, and a proven track record of driving high performance You’ll be able to solve complex challenges across people, process and technology. A high level of intellectual curiosity and comfort with ambiguity is essential. You will have the ability to deep dive on different technology options quickly and provide recommendations on a path forward. You will have excellent critical thinking skills and be able to provide thoughtful and effective counsel to leaders across the business You’re passionate about recruiting and developing great engineering talent You’ll be able to drive results quickly individually, whilst enabling others through the establishing of clear patterns and practices for engineering teams. You’ll possess excellent communication skills, with an ability to adapt and communicate compellingly and with authenticity to any audience (including internal and external stakeholders) You’ll be aware of the latest native developments within AWS and have real world experience You’ll have an understanding of the latest cybersecurity trends and how they impact engineering practice You’ll be able to work within enterprise policies/guidelines while customising to fit the UK to strike the right balance You’re comfortable in reaching pragmatic outcomes between short-term and long-term business needs Knowledge of the UK / US regulatory, consumer lending and technology landscapes (preferred) Where and how you'll work This is a permanent position based in our London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Closing date: 02-06-2026 Customer Team Leader Location: 109a Hare Lane Claygate, Esher, KT10 0QY Pay: £14.48 per hour Contract: 24 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview. 30% colleague member discount in store - see below for more benefits Apply easily from your mobile by completing our assessments - no CV needed! You must be aged 18+ to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business. What you’ll do • Own the day-to-day running of the store by leading the team on your shift, • Motivate, coach, and support your team to deliver great service and efficient operations, • Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members, • Support store performance through merchandising, stock accuracy, and HR processes, • Champion Co-op through community engagement and membership growthWhat you'll bring: We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring; • Passion for people and leadership, • The ability to work flexibly and lead by example, • Skills in retail, merchandising, or team management (experience not essential)Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • Full training and career development resources, • 30% discount on Co-op products in store, • Flexible access to you pay as you earn it, • Up to 10% pension contributions, • 36 days of holiday (pro-rata, including bank holidays), • 24/7 access to GP appointments, and colleague support programme, • Market-leading policies to help you though life's big momentsA place you'll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.

This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager. Are you a passionate person who wants to shape the future of our Barnes Shelter shop? If that sounds like you, we’re looking for a confident and influential person who is community-driven and ready to take the lead as a shop manager. This role is a chance to bring bold ideas to life as well as being a manager giving you the chance to take creative control of visual merchandising within the shop. If you have experience of leading a team whilst empowering and motivating individuals this could be the role for you! About you You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role. Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position. You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do. How to Apply Please click ‘Apply for Job’ below. You are required to submit your work and education history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: We prioritise diversity and have an inclusive and open mindset Any applications submitted without a work and education history and supporting statement will not be considered About Shelter Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything, We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week. Want to feel in control of your career? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: • Annual leave increasing up to 30 days with length of service, • Free DBS, • A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Rent Collection and Arrears Management • Manage rent and service charge accounts across a defined patch, ensuring payments are Housing Benefit, Universal Credit and Income Stability • Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts. Court and Legal Process Support • Prepare documentation and evidence for legal action in relation to rent arrears, under Cross-Team Working and Communication • Work closely with Housing Operations, Income colleagues and Care and Support teams Record-Keeping, Compliance and Quality • Maintain accurate, timely and auditable records for all income-related activity on the housing management system. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. • Income Manager and Income Team About you: • Fair-minded and approachable, with the ability to build constructive working Skills and Abilities • Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies. What you'll bring: Essential: • Experience of working in an income-related role within social housing, supported housing, or a similar environment is required. Desirable: • Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

ROOTED FINANCE Rooted Finance is a pioneering specialist debt and financial inclusion Charity based in London. We’re committed to making money and debt advice accessible, for everyone. The people we work with come from all walks of life and so do we. We employ advisers from all backgrounds, not just because it’s the right thing to do, but because we are the communities we serve. We provide quality debt and money advice services to help clients manage their finances and debts, protect their essential services; and safeguard their income and priority needs. Our services have never been more needed in an uncertain financial environment. Rooted Finance is expanding its team and is looking for a full-time Money Guidance Officer. This is an exciting opportunity to join a dynamic and supportive team at a pivotal moment in our growth. We are looking for someone who enjoys providing a first-class client satisfaction and support service. You will work closely with our Advice team to ensure clients are accessing support through engagement activities and that they are able to progress their debt advice journey smoothly. You will be the interface for advisers to ensure documentation and tasks are completed in a timely manner or the clients you are supporting. The post-holder will need to be comfortable interacting with a variety of audiences – advisers, clients and partner organisations, and enjoy supporting people to progress through their advice journey. You will have strong administrative, research and data skills, excellent communication and critical-thinking skills, and should be flexible and capable of working independently and as part of a team. The post holder will be part of a small team and need to be a proven self-starter. The team language is English, and Rooted Finance is an Equal Opportunities employer. JOB DESCRIPTION Job : Title Money Guidance Officer Salary: £28,000 Hours: 35 Hours per week Benefits: 25 days annual leave plus bank holidays Day of leave on your birthday Additional day of leave for each year of service up to 35 days 3% Pension contribution stakeholder pension £200 home-office equipment allowance Costco membership. Employee Assistance Programme Hybrid and flexible working arrangements available and agreed according to business needs Contract: Permanent/Fixed Term (subject to funding) Location: Rooted Finance delivers primarily an in-person service, postholder will be required to attend outreach locations/RF office. Hybrid arrangement with remote working will be incorporated where possible based on business demands. Purpose of the Job Rooted Finance provides client focused and impact driven services. The ability to provide first class advisory and casework services that impact individuals, and the communities they live in, is fundamental to the way in which Rooted Finance provides transparent and evidence-based services. RF is looking for a proven self-starter to support our advice services and preventative initiatives. You’ll be passionate about working with people and committed to delivering a high-quality community engagement and support program. You’ll be adept at delivering comprehensive support to individuals within diverse community settings. You will be confident in working with community members to grow and develop projects to reach isolated individuals. Working flexibly across dates (including occasional weekend working), times and locations, responding to project and community needs as required. The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of ongoing support. You will be trained and expected to keep up to date with regards to legislation, case law and policy changes relating to debt and a working knowledge of welfare benefits as directed by Line Manager. Training and development Rooted Finance will provide internal and external training as appropriate. Continued professional development is fundamental to the values of Rooted Finance in building capacity amongst its team members. Reporting The post holder will report directly to the Advice Manager of Rooted Finance Role Requirements This role aims to address the additional barriers and needs faced by overindebted individual, ensuring they are supported in navigating these challenges and can focus on the debt advice process effectively. As a Money Engagement Officer you will work across our various community partners, delivering money mentoring support and income maximisation services to local communities with the aim of promoting financial resilience and wellbeing. You will also provide assist in collecting essential documents and information for advisers to progress their cases. You will maintain accurate client and project records and contribute/support Manager(s) with effective project monitoring and reporting. You will capture learning to share with project stakeholders to help inform Rooted Finance’s wider approach to financial inclusion services. Key functions and impact of the role will include; Outreach and Engagement: Actively engage overindebted individual through various outreach initiatives such as community events, workshops, and partnerships with local organisations to raise awareness about debt advice to encourage individuals to seek help early and facilitate this through practical 121 support. Support and guidance: Provide ongoing support needs to keep people with money worries engaged in the debt advice journey. Often people struggling with money worries have additional barriers and needs, this role focuses on the 'support function' which will be available to help people navigate barriers so they can focus on the specialist debt advice needed and offered through Rooted Finance and other support services. Referral and Collaboration: foster a cohesive relationship to build partnerships and to collaborate with debt advice services, community organisations, and other stakeholders to facilitate referrals and ensure a seamless transition into debt advice services. Maintain strong partnerships with service providers to enhance accessibility and support for individuals in need. Empowerment and Education: Equip our services users by providing ‘digestible’ financial education, coaching, and advocacy to help them make informed decisions, improve their financial literacy, and build long-term financial resilience. Data Collection and Reporting: maintain accurate records of all outcomes, advocacy and support provided to all individuals, diligently record outcomes to track the effectiveness of the triage process and measure the impact of the engagement efforts on increasing access to debt advice and other services. Duties & Responsibilities: The main duties will include 1. Work closely with RF advice team in identifying client’ needs to work together to implement a holistic approach to supporting individuals., 2. Manage a joint caseload with debt advisers to ensure successful engagement in the debt advice journey, monitor progress and maintain diligent records across all systems, 3. Working closely with advisers to support their more vulnerable clients, 4. Delivering both 121 and group sessions to build individuals’ financial knowledge and resilience., 5. Increasing the visibility and awareness of the advice services through external events and roadshows, 6. Develop and maintain good working relationships with clients to facilitate engagement in debt advice journey by explaining and outlining what debt advice offers, support to engage in attending debt advice appointment, follow up with obtaining required documents, make effective referrals for additional services and provide on-going support., 7. Draw up a personalised plan supporting clients to access and engage with the extensive range of support available in the community. Actively connect clients with a wide variety of services through signposting for additional help around health, wellbeing, housing, welfare, immigration, social support and financial advice., 8. Identify aftercare support to help individuals increase their ability around ongoing financial capability and literacy skills and to reduce further and future financial exclusions, 9. Working with, and recruiting clients to, our Lived Experience Steering Committee, 10. Provide one to one/group sessions to encourage and increase engagement in the debt advice service, 11. Develop marketing and creative initiatives to promote and engage with service users to increase uptake in debt advice service and increase full journey completion., 12. Ensure all project monitoring requirements are adhered to and all learning (including risks and opportunities) is captured and recorded in a timely manner., 13. Perform consistent impact measurements on project components, including undertaking financial wellbeing checks before, during and after, beneficiary engagement with RF service in a non-intrusive manner, 14. Actively participate in team meetings and work with colleagues and beneficiaries to further develop the project, 15. Maintain effective communication between colleagues, stakeholders and beneficiaries at all times., 16. Undertake recommended and self-identified ongoing training and development to ensure gaps in knowledge/skills are acquired to meet requirement of the role and quality assurance processes in timely manner as directed by Supervisor/LM., 17. Work to an agreed work-plan, meeting targets on time and all required KPI, 18. Work collaboratively to share good practice in performance and quality improvement with fellow advisers/wider team., 19. Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice as outlined in organisational policies., 20. Ensure all work is fully compliant with Rooted Finance policies and procedures and Quality Standard, 21. Ensure data protections regulations are adhered to and office procedures followed, 22. Abide by all Health & Safety at Work Act procedures, 23. Adhere to policy and procedures around safeguarding vulnerable adults at risk, 24. Demonstrable understanding and application of the provisions of GDPR, 25. Behave in a professional manner at all times, 26. Act as an ambassador for Rooted Finance, reflecting the objectives and values, and to always work in the best interests of the charity. Other 1. Undertake additional tasks as defined by Advice Manager of RF and senior management team. PERSON SPECIFICATIONS Qualification Desirable: Educated to a degree standard or equivalent. Essential: Relevant professional qualification (i.e.CMA Connect Money Mentor training)/ or equivalent gained through experience Evidence of continued professional development Skills Desirable: Excellent understanding of the principles and current best practice in debt, financial capability and financial inclusion. Essential: Knowledge and understanding of the welfare benefit system and experience of advising customers on benefits.Understanding and commitments to the aims, principles, values and quality standards of Rooted Finance services. Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community, in particular barriers faced by over-indebted and financially excluded communities. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients Ability to remain non-judgmental and apply active listening Ability to provide outstanding customer service Good communications skills – including written and personal presentation skills. Ability to give and receive feedback objectively and sensitively, and work as part of a team and be open to learning from others. Ability to manage own time and meet deadlines.High standard of numeracy and computer skills, specifically IT skills with a strong command of the Microsoft Office suite with an ability to understand and analyse complex financial and other numerical information Knowledge and experience of using case management systems to maintain accurate records Working in a small team and autonomously, experience of working in client facing role. A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics Experience Desirable: Experience of supporting and guiding junior team members (volunteer/trainee team members) Essential: Experience of working directly in a community setting such as adult health and social care, learning support or information and advice settings Experience of gathering, providing and disseminating complex and sensitive information Experience of liaising with partner agencies; Excellent communication, negotiation and organisational skills; Commitment to working flexibly across all RF services, including evenings and weekends (TOIL applied) OTHER: This role will be subject to an enhanced DBS check Rooted Finance is registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored. This job description and personal specification does not form part of any contract.

We're looking for an organised, kind and resilient Senior Support Worker to join our Mental health service in Kensington & Chelsea. £29,684.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: • Annual leave increasing up to 30 days with length of service, • Free DBS, • Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card, • Fully paid induction programme and further training, • ILM courses and Apprenticeship Programmes, • Cycle to work scheme, • Employee Assistance Programme for 24-7 confidential support, • Online wellbeing resources, • A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply), • Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. To enable vulnerable people to manage their licences and move towards greater independence within the community by providing a flexible and individually tailored support package. The shift pattern for this role is as follows: Scattered sites 9 - 5pm Monday till Friday and weekend occasional What you'll do: • Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager, • Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions, • Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available, • Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation, • Support customers to move on from the service through their identified move on pathway liaising with Tower Hamlet's HOST and Clearing House. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: ? Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement ? Approachable and open behaviour ? Prefers working as part of a group or team ? Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement ? Has a practical and logical mind and is naturally well organised ? Thrives on change and enjoys dynamic diverse environments ? Is confident with high levels of self-esteem ? Is respectful, articulate and sensitive in style of communication ? Is essentially customer-focused ? Is motivated towards excellence and improvement of personal performance with a can do attitude ? Ability to cope positively with challenging and diverse behaviours What you'll bring: Desirable: • Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full job description

Church Engagement & Fundraising Officer 12-month Fixed Term Contract. Full Time, Home-based Location: London and the South East of England Salary: £44,500 per annum About us Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart. We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues. This is a homeworking role and you are expected to be in the London office once a month About the role Reporting in to the Church Engagement & Fundraising Advisor, the Church Engagement & Fundraising Officer will empower people and amplifying change by proactively identifying opportunities to inspire and equip a defined set of churches, groups, specialist volunteers, and individuals. The post-holder will foster relationships built on trust and openness, collaborating both across and outside the organisation to drive meaningful impact in fundraising and campaigning activities. Some of the main areas of responsibilities of the Church Engagement & Fundraising Officer include: • Develop and manage Christian Aid’s relationships with a defined group of key churches and Christian Aid groups through face-to-face and online engagement., • Maximise the involvement of churches and groups as agents of change in alignment with Christian Aid’s values and goals., • Proactively identify and engage churches that have not previously supported Christian Aid, building and maintaining a pipeline of prospective churches to Give, Act, and Pray., • Build and nurture meaningful existing relationships with churches and groups to ensure alignment with Christian Aid’s values and goals., • Actively promote Christian Aid’s presence and profile by delivering impactful contributions, such as speaking at events, attending festivals, participating in meetings, and utilising communication channels., • Adapt engagement based on the insights gained from stakeholders to consistently achieve departmental and team targets., • Supervise and support volunteers, ensuring they are effectively developed and equipped to fulfil Christian Aid’s objectives., • Monitor and maintain accurate records of all activities involving supporters and volunteers, utilising the CRM supporter database., • Use collected data and insights to inform priorities and drive continuous improvement in processes and outcomes., • Consistently deliver high-impact outputs, ensuring alignment with organisational goals and striving to maximise the impact of Christian Aid’s work. About you Who we are looking for: Essential: • Demonstrable experience and knowledge of church audiences across all denominations., • Experience of mentoring volunteers to add capacity, skills and aptitude to empower and support them., • Detailed knowledge of the principles of good donor management or customer care, and understanding of the principles of relationship building., • Developed communication skills to inspire others to take action and use their skills and resources to fundraise and donate., • Developed communication skills to communicate complex messages creatively and effectively to diverse audiences., • An ability to analyse and interpret information and data to prioritise work and achieve results., • Organisational skills to work under pressure and manage competing priorities to deliver multiple concurrent activities., • The ability to travel frequently to locations, including some evenings and weekends. Desirable: • Knowledge of current fundraising legislation and good practice., • Knowledge of relevant church networks and denominational structures., • Ability to effectively portray development messages in a theological context., • Knowledge of global development issues and Christian Aid’s work., • Good knowledge of the London and South East geographical region. Further information At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams. We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.

Charity People is delighted to be partnering with the Association of Anaesthetists to recruit for the organisation's interim Digital Project Manager. For over 90 years, the Association of Anaesthetists have set standards, shared knowledge, and supported thousands of people. With over 10,000 members, the organisation represents the life-changing, life-saving profession of anaesthesia worldwide. Its mission is to safeguard patients by educating, supporting and inspiring every anaesthetist throughout their career, enabling them to provide the best care in every healthcare setting. Interim Digital Project Manager Contract: Full time, 18-month fixed term contract Salary: £45,077 per annum Location: Hybrid role between home and London office, with ideally two days per week in the London office Closing date for applications: 9am on Monday 15th June Interviews: week commencing 22nd June The interim Digital Project Manager will be responsible for planning, coordinating, and delivering a portfolio of digital and systems projects across the Association. This role encompasses hands-on management of multiple projects ensuring that key systems such as website, HR, finance, customer relationship management (CRM) and learning platforms are effectively implemented, integrated and optimised to support the Association's strategic objectives. The post holder will work across internal teams and with external suppliers to ensure that projects are planned, coordinated, delivered on schedule and within budget. This is a wonderful opportunity to play a key role within an organisation that delivers vital service to anaesthetists worldwide. Core responsibilities within your role will be: • Manage the end-to-end delivery of the website redesign project, including planning, governance, supplier management, and delivery against timelines and budget, • Develop test scripts and manage the end-to-end user acceptance testing cycles, • Communicate with all stakeholders in a timely and clear manner and provide status reports and updates as required, • Work with the educational events team to deliver a tender process for a new learning management system (LMS), including requirements gathering, supplier evaluation and selection, • Plan and coordinate the implementation of the selected LMS, liaising with other teams to ensure seamless integration to the CRM and website, • Manage any data migration to the new system, • Work with the Finance team to review and identify areas for improvement on the effectiveness of current core finance system, • Identify opportunities for automation and process efficiency and integration between systems to reduce duplication and manual processes, • Support the selection and implementation of any solutions identified, • Provide project management support to other teams as needed for other IT projects, • Identify opportunities to streamline current workflows and improve user experience across systems, • Manage relationships with external suppliers and implementation partners, ensuring quality delivery and value for money, • Oversee ongoing external supplier engagement and performance We'd love to hear from individuals with the following core skills and experience: • Proven experience delivering complex digital or systems transformation projects on time and on budget, • Strong project management experience, including managing multiple workstreams simultaneously, • Experience of project reporting, risk and budget management, • Experience of delivering website redesign and content management system projects, • Experience managing third-party suppliers and procurement processes, including tenders, • Demonstrable experience of developing user testing scripts and managing cycles of user acceptance training, • Strong understanding of digital systems, integrations, and business process improvement, • Demonstrable ability to work across business functions, with excellent stakeholder management, negotiation and communication skills, • Ability to translate business requirements into clear specifications and practical, deliverable solutions, • Analytical mindset with the ability to use data to inform decisions and measure impact, • Knowledge of finance systems and automation tools or HR systems, • Experience working with customer relationship management systems (ideally Microsoft Dynamics), • Experience improving data quality, reporting, and data governance If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Alice can be reached by applying to this job. Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Job Title: Subscriptions Manager (part-time) Salary: £27,000 per annum (£45,000 p.a. full-time equivalent) Location: Hybrid: Working time split between your Home and our London Office Hours of work: Part-time (21 hours per week) Reporting to: Publishing Director At Premier, the UK’s Christian Media Mission Agency, our mission is to help people encounter God through media and experience renewal. We create thoughtful, biblically grounded content that reaches Christians from all backgrounds through radio, magazines, podcasts, digital platforms and more. We’re looking for an experienced and commercially minded Subscriptions Manager to help shape the future growth of our print and digital magazine brands. This is a unique opportunity for someone who combines strong commercial instincts with a passion for Christian media and audience engagement. Role Overview As our Subscriptions Manager, you’ll own and drive the acquisition, retention and growth of Premier’s print and digital magazine subscribers. You will work closely with editorial, marketing, data, digital telemarketing and events teams, acting as the single point of ownership for subscription performance across the organisation. You will create and deliver a subscription growth strategy, make evidence-based decisions on pricing, offers and paywalls, leading cross-functional activity to deliver sustainable growth in recurring revenue and strengthen relationships with our audiences. You’ll be responsible for optimising pricing and offers, improving subscriber journeys, reducing churn and identifying new opportunities to increase recurring revenue. This is a senior commercial role with significant accountability and influence, ideal for someone who enjoys using insight, experimentation and collaboration to deliver measurable results. Key responsibilities: • Own subscriber acquisition, retention and growth targets with clear KPIs, • Lead subscription performance reviews and trading discussions, • Develop and optimise pricing, offers, promotions and conversion journeys, • Shape subscription and paywall strategies through data-led decision making, • Manage the full subscriber lifecycle, from acquisition through to retention and win-back, • Identify and reduce churn through insight-driven improvements, • Oversee acquisition activity across channels (email, website, radio, podcast, social media, events), • Explore new opportunities for audience and subscription growth, • Partner with editorial and content teams to maximise subscriber engagement, • Lead audience insight and research initiatives, • Collaborate with marketing teams to focus investment on the most effective growth opportunities About you You’ll have: • Proven experience of owning and growing subscriptions, memberships or recurring revenue, • Strong understanding of acquisition funnels, retention, churn and customer lifetime value, • Experience of working across marketing, editorial and data teams, • Confidence making commercial decisions on pricing, offers and conversion, • A data-led, test-and-learn approach, • Strong communication and stakeholder management skills Experience in publishing, magazines or media is desirable, as is knowledge of the UK Christian community. Please note that Premier is a Christian media agency and there is an occupational requirement for applicants to have a personal Christian faith and a commitment to Premier’s mission to help people encounter God through media. If you’re excited at the sound of this role and you’re ready to make a lasting impact, we’d love to hear from you! Information for candidates Why Join Premier? Premier offers a great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually! Competitive salary and benefits package: • Flexible, hybrid working arrangements based on the requirements of the role, • 25 days’ annual leave plus UK bank holidays (pro rata for part-time roles), • Additional leave on your birthday, • Contributory pension scheme, • Life Assurance scheme, • Employee Assistance with online GP scheme, • Eye care scheme, • Enhanced Family leave and Pay In addition we offer: • Mission-Driven Work: Take the opportunity to make a tangible impact by contributing to a mission that reaches millions of people., • Dynamic Team Culture: Join a supportive, creative, and passionate team that values innovation and collaboration., • Growth Opportunities: Benefit from ongoing professional development in a role where your contributions are truly valued.

As the Social Media Specialist, you will implement social media communications for our Marketing strategy. You will manage and support brand-led and home-specific social media channels including planning a wide range of advertising campaigns and creating social media post templates for our care homes to use on their pages. This also includes managing admin rights for home-specific pages. Your focus will be on enhancing Barchester''s presence online through the brand''s social media platforms through organic and paid activity, with the ultimate aim of driving the reputation of the home to our target market and generating enquiries through our social advertising campaigns You will collaborate with the Head of Digital Marketing and our Social Media agency to boost social media engagement and meet commercial goals. This is a fantastic opportunity to work on a wide range of online marketing campaigns and initiatives as part of a fast-paced team. Hybrid working, working from home whilst visiting our offices once a week located in Finsbury Square, London. Will also include frequent visits to our care homes and hospitals across the UK, flexibility and a willingness to travel is important. Your specific responsibilities as a Social Media Specialist at Barchester will include: \n Write social media templates for our care home admins to use on their pages including community engagement templates and brand led templates that showcase our USPs and offer \n Writing and scheduling weekly posts through our social media management tools \n Producing weekly social media round-ups and monthly social media reports \n Working inconjuction with our social media agency to plan, execute and deliver a wide range of advertising campaigns to drive interest \n Utilise data from our CRM to better target our potential customers through social advertising Liaising with our Customer Service Manager and PR team as required to support on any social or PR issues to protect our reputation Assisting with ad-hoc digital projects, campaigns, initiatives, or events. \n ABOUT YOU To join us as a Social Media Specialist at Barchester, you will have proven marketing experience and management of brand profiles within social media including social advertising. You must have excellent written communications skills and experience of using Brandwatch (or similar) and social media monitoring tools. You must have experience of utilising data from CRM platforms to improve the targeting of our social media campaigns. Your strong attention to detail and can-do approach means you'll be happy to turn your hand to a range of different tasks, while your solid organisational and prioritising skills ensure you can work on and deliver several different projects at the same time. You're someone who's full of initiative, with interpersonal skills that enable you to work well as part of a team. If you have a degree that would be an advantage, but isn't essential. REWARDS PACKAGE As well as a competitive salary, we can offer you impressive benefits which would include a contribution pension scheme and free training and development. You'll also have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you'd like to use your marketing, writing and communications skills in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be.

Store Manager Designate Store Manager Designate - South London - 39 Hours Who are we? At Pets at Home, we're passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions. What's the role? As a Store Manager Designate, you will report to the Area Manager, and you will be working in one of several stores within the local area. You will empower the teams you are working with to maximise sales and performance across all major KPI's. You will inspire your team, inject fun into the workplace and create a truly fantastic place to shop and work. A Designate role is a great way to experience working with different teams and different sized stores to develop your skills as a Store Manager. When recruiting for Store Manager Designates, we intend that you'll complete a few months in a Designate role but that you will eventually take responsibility for your own store. Your key responsibilities will include: • Overseeing all aspects of daily operations, from stock control to store standards., • Leading and inspiring your team to achieve sales targets and exceed KPIs., • Creating a positive and fun working environment for your colleagues., • Ensuring health and safety compliance across the store., • Delivering outstanding customer service, embodying our mission to be the Best Pet Care Business in the World. We'll provide industry-leading training to help you thrive in your role and equip you with the skills and knowledge needed to deliver exceptional service and care for both customers and their pets. Who are we looking for? We're looking for someone with: • At least 2 years of management experience in a retail environment, leading a team of 10 or more in a fast-paced setting., • A passion for retail and a proven track record of delivering excellent results., • Flexibility to work a 7-day shift pattern, including weekends and bank holidays., • Strong communication and leadership skills to engage and motivate your team., • A willingness to complete 6 months of comprehensive training covering customer service, pet care, and health & safety. Benefits We reward our Store Managers with a comprehensive package designed to support your well-being, including: • Annual bonus opportunities., • 28 days paid leave, rising to 33 days after 2 years (including bank holidays)., • A birthday day off to celebrate in style., • Life assurance worth 4x your annual salary., • A 4% company pension contribution., • Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products. Click here to read our Values & Behaviours Click here for more details and other benefit We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!" Don't wait-apply now! We may close the vacancy early due to high interest.

Virgin Active are committed to changing people’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. \n We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world-class member experience. We are now looking for a New Member & Sales Host to join our Acquisition Team. \n It’s a truly exciting time to be joining Virgin Active. We are transforming our clubs and redefining who we are — evolving into social wellness clubs that connect people, movement, relaxation and community all under one roof. With refurbishments underway across the majority of our estate and a renewed focus on experience-led wellness, this role plays a key part in shaping the first impression of our new era. \n The New Member & Sales Host is responsible for inspiring people to begin their wellness journey, delivering an exceptional sales and onboarding experience, and ensuring every new member feels welcomed, valued and supported through their first 90 days. You are the first impression of the club and a core part of building long-term member relationships. \n The Role \n\n • \n Take ownership of individual membership sales targets, contributing to overall club growth and retention. \n\n • \n Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations. \n\n • \n Drive self-generated leads and maintain consistent follow-up using CRM systems. \n\n • \n Personally welcome new members and deliver a tailored onboarding experience. \n\n • \n Guide members through their first 90 days, ensuring regular engagement and a sense of belonging. \n\n • \n Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life. \n\n • \n Encourage participation across classes, PT, recovery, and club services. \n\n • \n Collaborate with instructors, trainers, and club teams to ensure a seamless experience. \n\n • \n Maintain high standards of administration, time management, and communication. \n\n • \n Support the smooth operation of the club and uphold all Virgin Active brand standards. \n\n\n Experience \n\n • \n Previous experience in sales, hospitality, wellness, or customer-facing environments (desirable). \n\n • \n A strong passion for people, wellness, and meaningful connection. \n\n • \n The ability to meet and exceed targets while delivering a premium experience. \n\n • \n Excellent communication and interpersonal skills – warm, confident, and engaging. \n\n • \n Strong organisational skills with attention to detail and follow-through. \n\n • \n A proactive, positive attitude and a natural sense of care and hospitality. \n\n • \n Flexibility to work early mornings, evenings, weekends, and club events. \n\n\n Our Perks \n\n • 30 days (including bank holidays) annual leave – and we want you take them\n, • Access to The Peoples Pension, with our contributions at 3%\n, • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\n, • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.\n, • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) \n, • Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.\n, • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\n, • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.\n, • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.\n, • Access to ePoints, offering loads of online discounts to retailers.\n, • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.\n

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Commercial Manager to join our Club team, to support in the management of our clubs. \n The Role \n\n • Holding total accountability for the club’s commercial results, including membership revenue, net movement, POS value, total wallet size, sales volume, quality of sale, and sales mix.\n, • Driving corporate sales pipeline activity, strategic partnerships, lead flow, conversion optimisation, and full oversight of the prospect journey.\n, • Delivering accurate weekly and monthly commercial planning and activity modelling to support performance.\n, • Shifting the team from mid-market, volume-based selling to a premium, value-driven model by positioning membership as a premium lifestyle and enhancing sales storytelling through personas, emotional drivers, and tailored value propositions.\n, • Coaching the team to deliver short, elegant, emotionally resonant conversations and embedding quality-of-sale measures into daily performance reviews.\n, • Ensuring accurate CRM (Dynamics) usage, predictive insights, and data-led prioritisation to increase conversion, reduce drop-off, and grow POS value.\n, • Ensuring delivery of the new member onboarding journey, including tailored onboarding within the first 7 days, persona-aligned welcome experiences, moments of generosity, and a curated 90-day graduation moment.\n, • Leading a high-performance culture by setting clear KPIs, delivering disciplined one-to-ones, coaching premium sales skills, and identifying and developing future talent.\n, • Leading by example during duty shifts, operational escalations, and member interactions, modelling exceptional standards at all times.\n, • Ensuring operational and administrative excellence, including accurate membership administration, GDPR compliance, transparent reporting, and full CRM accuracy.\n\n Experience \n\n • Proven experience leading a high-performing commercial or sales team.\n, • Strong commercial acumen with the ability to interpret financial results and drive profitability.\n, • Strong people management and organisational skills, fostering a cohesive and high-performing team.\n, • A passion for hospitality and customer experience, with unwavering dedication to service standards.\n, • Excellent communication and interpersonal skills, with the ability to hold people accountable and drive performance.\n, • Flexibility to work early mornings, evenings, weekends, and holidays.\n\n Our Perks \n\n • 30 days (including bank holidays) annual leave plus a Celebration Day – and we want you take them\n, • Access to The Peoples Pension, with our contributions at 3%\n, • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\n, • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.\n, • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) - \n, • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\n, • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.\n, • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.\n, • Access to ePoints, offering loads of online discounts to retailers.\n, • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.\n\n

Virgin Active are committed to changing people’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. \n We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world-class member experience. We are now looking for a Member Journey Host to join our Member Experience & Hospitality Team. \n It’s a truly exciting time to be joining Virgin Active. As we continue to evolve into social wellness clubs, the member experience sits at the heart of everything we do. This role plays a vital part in creating emotional connection, building belonging, and ensuring members feel inspired, supported, and cared for throughout their entire journey with us. \n The Member Journey Host is the warm, welcoming heartbeat of the club. You are the bridge between our members and the Virgin Active community — spotting early signs of disengagement, reigniting motivation, and turning everyday interactions into meaningful moments that keep members coming back. \n The Role \n\n • \n Create meaningful emotional connections that make members feel seen, valued, and inspired. \n\n • \n Participate in daily service huddles, sharing insights, member stories, and hospitality opportunities. \n\n • \n Proactively reconnect with non-responders and at-risk members through personalised outreach. \n\n • \n Monitor and act on DDI/Debtor lists, supporting re-engagement and retention. \n\n • \n Identify early signs of disengagement and create tailored re-engagement strategies. \n\n • \n Recognise and celebrate member milestones such as birthdays, first classes, and fitness achievements. \n\n • \n Act as a concierge, connecting members to PTs, group exercise, wellness services, and community events. \n\n • \n Deliver daily “Hum” moments while supporting “Sing” and “Shout” experiences that surprise and delight. \n\n • \n Capture and share member stories and hospitality wins to inspire best practice across the club. \n\n • \n Act as a member advocate, owning interactions end-to-end and ensuring personal follow-up. \n\n • \n Support daily club readiness, ensuring presentation, atmosphere, and cleanliness meet Virgin Active standards. \n\n\n Experience \n\n • \n Exceptional interpersonal and communication skills. \n\n • \n High emotional intelligence with the ability to connect quickly and genuinely. \n\n • \n A natural hospitality mindset and passion for people. \n\n • \n Strong organisation skills with a proactive, solutions-focused approach. \n\n • \n Experience in hospitality, customer experience, or member-facing environments (desirable) \n\n\n Our Perks \n\n • 30 days (including bank holidays) annual leave – and we want you take them\n, • Access to The Peoples Pension, with our contributions at 3%\n, • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\n, • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.\n, • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) \n, • Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.\n, • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\n, • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.\n, • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.\n, • Access to ePoints, offering loads of online discounts to retailers.\n, • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.\n\n

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Sales Membership Consultant to join our Club teams, to provide an elite service to all our cub members and any visiting prospects. \n As a Sales Membership Consultant you you alongside your team are responsible for meeting the monthly membership goals for sales and growth, with a focus on data and revenue. \n The Role \n\n • Acting as the point of contact for members, elevating their member experience at every touchpoint. Addressing member inquiries and uphold meticulous standards of administration and support.\n, • Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.\n, • Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.\n, • Ensuring that all activity targets are met to achieve our desired net growth.\n, • Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.\n, • Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.\n, • Supporting the smooth operation of your club and consistently provide exceptional customer service to all.\n, • Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.\n\n Experience \n\n • Previous experience of working in a customer centric, target driven role (desirable but not essential).\n, • Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.\n, • Good communication skills.\n\n Our Perks \n\n • 30 days (including bank holidays) annual leave – and we want you take them\n, • Access to The Peoples Pension, with our contributions at 3%\n, • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\n, • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.\n, • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) \n, • Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.\n, • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\n, • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.\n, • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.\n, • Access to ePoints, offering loads of online discounts to retailers.\n, • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.\n

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Duty Manager to join our Club teams, to provide an elite service to all our club members and any visiting prospects. \n As Duty Manager, you are Virgin Active’s champion of unreasonable hospitality. You transform everyday club visits into unforgettable moments, sparking joy, loyalty, and referrals. With creativity, empathy, and storytelling, you coach and inspire colleagues to create extraordinary experiences that turn the club into a community. \n The Role \n\n • Oversee the smooth running of the club during assigned shifts, ensuring all departments are aligned and executing service priorities.\n, • Complete all opening/closing procedures, including safety checks, presentation walks, and handover documentation.\n, • Act as the first responder for all emergency and EAP incidents, ensuring calm, compliant, and effective management of any safety or operational issue.\n, • Maintain real-time oversight of club standards — cleanliness, atmosphere, music, temperature, equipment readiness — escalating issues to Facilities and GM as needed.\n, • Lead delivery of daily “Memorable Moments,” coaching Hosts and frontline teams to spot opportunities and execute hospitality gestures confidently.\n • Capture and share all hospitality wins, service recoveries, and best-practice examples in the Hospitality Tracker for review with the EM and GM.\n, • Provide operational support during peak periods, ensuring member flow, class transitions, reception coverage, and general service delivery run seamlessly.\n, • Anticipate what members need before they even say it, then deliver thoughtful, personalised gestures that leave them smiling.\n, • Lead “Hum, Sing, Shout” activations that surprise, delight, and create memories worth sharing.\n, • Celebrate milestones, first visits, 100th workouts, birthdays, in ways that feel real, heartfelt, and unforgettable.\n, • Coach colleagues to spot opportunities for extraordinary hospitality and give them the courage to act.\n, • Experiment with new ideas, activations, and pop-ups that make Virgin Active feel like nowhere else. \n, • Capture and share memorable moments on social media, showcasing the culture of unreasonable hospitality and amplifying the member experience.\n\n What we need from you \n\n • A natural storyteller who can turn small details into big emotions.\n, • Previous experience of working in a customer centric role.\n, • Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.\n, • Emotional intelligence in spades: empathy, compassion, and connection come naturally to you.\n, • Good communication skills.\n, • Flexibility to work across Virgin Active’s shifts, activations, and events. \n\n Our Perks \n\n • 30 days (including bank holidays) annual leave – and we want you take them\n, • Access to The Peoples Pension, with our contributions at 3%\n, • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\n, • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.\n, • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) \n, • Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.\n, • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\n, • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.\n, • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.\n, • Access to ePoints, offering loads of online discounts to retailers.\n, • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructor\n

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Lifeguards to join our Club teams, to ensure our members an use our pools and spa areas safely at all times. \n As a Lifeguard your passion for swimming and love of great customer service will shine through when supervising our members in the pool, as well as supporting the Operations team in keeping our clubs clean and tidy. \n \n The Role: \n\n • Incorporating a friendly, calm and approachable nature with the ability to act quickly and effectively at all times.\n, • Ensuring the upmost safety of our members in the pool and spa areas, taking responsibility for your own personal safety and that of others.\n, • Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately.\n, • Monitoring water chemical water levels and cleaning the water when appropriate.\n, • Maintaining the cleanliness of all areas and adhere to the high standards of Virgin Active .\n, • Responsibility for compliance with all mandatory training and health and safety.\n, • Fulfilling Duty Shifts when required, therefore having responsibility and accountability during the shift, controlling staffing and facility issues throughout the club.\n\n Qualifications \n\n • You have a current Lifeguard qualification and be fully registered, with either a IQL National Pool Qualification (RLSS), HABC Level 2 Award in Pool Lifeguarding (RQF) or STA Professional Award for Pool Lifeguard (RQF) qualification.\n\n Our Perks \n\n • 30 days (including bank holidays) annual leave – and we want you take them\n, • Access to The Peoples Pension, with our contributions at 3%\n, • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\n, • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.\n, • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) - \n, • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\n, • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.\n, • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.\n, • Access to ePoints, offering loads of online discounts to retailers.\n, • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.\n

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Lifeguards to join our Club teams, to ensure our members an use our pools and spa areas safely at all times. \n As a Lifeguard your passion for swimming and love of great customer service will shine through when supervising our members in the pool, as well as supporting the Operations team in keeping our clubs clean and tidy. \n \n The Role: \n\n • Incorporating a friendly, calm and approachable nature with the ability to act quickly and effectively at all times.\n, • Ensuring the upmost safety of our members in the pool and spa areas, taking responsibility for your own personal safety and that of others.\n, • Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately.\n, • Monitoring water chemical water levels and cleaning the water when appropriate.\n, • Maintaining the cleanliness of all areas and adhere to the high standards of Virgin Active .\n, • Responsibility for compliance with all mandatory training and health and safety.\n, • Fulfilling Duty Shifts when required, therefore having responsibility and accountability during the shift, controlling staffing and facility issues throughout the club.\n\n Qualifications \n\n • You have a current Lifeguard qualification and be fully registered, with either a IQL National Pool Qualification (RLSS), HABC Level 2 Award in Pool Lifeguarding (RQF) or STA Professional Award for Pool Lifeguard (RQF) qualification.\n\n Our Perks \n\n • 30 days (including bank holidays) annual leave – and we want you take them\n, • Access to The Peoples Pension, with our contributions at 3%\n, • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\n, • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.\n, • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) - \n, • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\n, • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.\n, • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.\n, • Access to ePoints, offering loads of online discounts to retailers.\n, • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.\n

Store Manager Store Manager - Ruislip - 39 Hours Who are we? At Pets at Home, we're passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions. What's the role? We're looking for a Store Manager to lead our team in Ruislip. Reporting directly to the Area Manager, you'll take full responsibility for the daily running of your pet care centre, driving sales and performance while ensuring an exceptional shopping experience for our customers. Your key responsibilities will include: • Overseeing all aspects of daily operations, from stock control to store standards., • Leading and inspiring your team to achieve sales targets and exceed KPIs., • Creating a positive and fun working environment for your colleagues., • Ensuring health and safety compliance across the store., • Delivering outstanding customer service, embodying our mission to be the Best Pet Care Business in the World. We'll provide industry-leading training to help you thrive in your role and equip you with the skills and knowledge needed to deliver exceptional service and care for both customers and their pets. Who are we looking for? We're looking for someone with: • At least 2 years of management experience in a retail environment, leading a team of 10 or more in a fast-paced setting., • A passion for retail and a proven track record of delivering excellent results., • Flexibility to work a 7-day shift pattern, including weekends and bank holidays., • Strong communication and leadership skills to engage and motivate your team., • A willingness to complete 6 months of comprehensive training covering customer service, pet care, and health & safety. Benefits We reward our Store Managers with a comprehensive package designed to support your well-being, including: • Annual bonus opportunities., • 28 days paid leave, rising to 33 days after 2 years (including bank holidays)., • A birthday day off to celebrate in style., • Life assurance worth 4x your annual salary., • A 4% company pension contribution., • Colleague discounts, including 20% off Pets at Home and 30% off our own-brand products. Click here to read our Values & Behaviours Click here for more details and other benefit We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!" Don't wait-apply now! We may close the vacancy early due to high interest.

Accounts Payable Manager - Hotel/Hospitality - London - £50k-£55k Your new company You will work for a London centred portfolio of hotels that combines well located, characterful properties with a modern, comfort driven approach to hospitality, supported by a strong focus on using technology to streamline and elevate the guest experience. Your new role In this permanent Accounts Payable Manager job, you will manage a team of five AP Assistants, dealing with any escalations that arise, alongside adopting a hands-on approach to the day-to-day running of the team and AP function. Responsibilities will include (but not be limited to): • Lead and support the day-to-day work of the payables team, ensuring clear direction and ongoing development., • Oversee regular performance routines such as reviews, one-to-ones, and task planning., • Keep key financial and operational policies current, working with internal stakeholders to maintain compliance., • Ensure the team follows wider business policies and contributes to periodic reviews where needed., • Act as a key contact for core finance and procurement systems, helping to optimise functionality and user experience., • Maintain training materials and onboarding processes for system users and new team members., • Oversee the full payables cycle, ensuring invoices, credits, and supplier payments are processed accurately and on time., • Monitor commission-related activity, ensuring checks, approvals, and records are handled consistently and in line with agreed standards., • Review balance sheet items linked to payables and ensure reconciliations are completed accurately., • Track operational performance, uphold financial controls, and work with other departments to resolve issues and minimise risk. What you'll need to succeed • Recent, relevant experience in a similar AP Manager role, with people management responsibilities, • Hospitality/Retail industry experience is advantageous, but by no means essential., • You'll be a confident decision maker who isn't afraid to challenge the status quo., • You will be comfortable with change and adopt a solution-focused approach, offering ideas and engaging with others' suggestions positively., • A strong customer-centric approach, • You'll be an effective and motivational leader, comfortable assisting, delegating and upskilling., • Confident and articulate communication skills with the ability to liaise with and gain the trust of senior business stakeholders (both finance and non-finance related), • You will be a collaborative team player., • Experience working within a global organisation. What you'll get in return • Flexible working options are available with a hybrid working policy of three days in the office (Tuesday, Wednesday, Thursday) and two from home each week., • Study support, • Exceptional career development and growth opportunities, • Hotel, dining, retail and gym discounts, • Season ticket loan, • Cash reward of up to £1,000 for referring a friend to the business, • On-site mental health first-aiders, • Monthly, quarterly and annual recognition awards, • Social events, • Paid volunteering days What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#4769898

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you’ll do Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them Be passionate about how consumer credit works so that you can disrupt it from the inside out Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Lifeguards to join our Club teams, to ensure our members an use our pools and spa areas safely at all times. \n As a Lifeguard your passion for swimming and love of great customer service will shine through when supervising our members in the pool, as well as supporting the Operations team in keeping our clubs clean and tidy. \n \n The Role: \n\n • Incorporating a friendly, calm and approachable nature with the ability to act quickly and effectively at all times.\n, • Ensuring the upmost safety of our members in the pool and spa areas, taking responsibility for your own personal safety and that of others.\n, • Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately.\n, • Monitoring water chemical water levels and cleaning the water when appropriate.\n, • Maintaining the cleanliness of all areas and adhere to the high standards of Virgin Active .\n, • Responsibility for compliance with all mandatory training and health and safety.\n, • Fulfilling Duty Shifts when required, therefore having responsibility and accountability during the shift, controlling staffing and facility issues throughout the club.\n\n Qualifications \n\n • You have a current Lifeguard qualification and be fully registered, with either a IQL National Pool Qualification (RLSS), HABC Level 2 Award in Pool Lifeguarding (RQF) or STA Professional Award for Pool Lifeguard (RQF) qualification.\n\n Our Perks \n\n • 30 days (including bank holidays) annual leave – and we want you take them\n, • Access to The Peoples Pension, with our contributions at 3%\n, • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\n, • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.\n, • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) - \n, • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\n, • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.\n, • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.\n, • Access to ePoints, offering loads of online discounts to retailers.\n, • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.\n

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We’re using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We’re seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you’ll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Veterinary Care Assistant - Greenford Veterinary Care Assistant - Greenford Vets for Pets We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our Greenford Vets for Pets practice. Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art equipment including digital X-ray and in-house laboratory facilities. You will assist all colleagues with non-clinical duties to support smooth running of the practice and provide the best standard of patient care. This a great opportunity for someone who is looking to progress into a student nurse role in the future. This is a full-Time position working 40 hours per week. This will include working 1 in 3 weekends. If you share our passion for delivering outstanding pet healthcare, exceptional customer service and would like to join our team, then we would love to hear from you. The attributes required: • You are the friendly and welcoming face for the client and their pets when they arrive at the practice., • You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available., • You are calm, attentive, and always focus on the clients' needs., • You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets., • You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet., • Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice. In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference. Benefits In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance. Please note training will take place across Greenford Vets for Pets & Brentford Vets for Pets. Location: UB6 0UW We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

JOIN US as a Centre Manager – a role for the remarkable Ready to step into a role where your standards, drive, and mindset truly matter? ABOUT US At One Avenue Group, we provide serviced offices in prime locations at the heart of London. We take a distinctive approach to the serviced office industry, drawing inspiration from the standards set within high-end hospitality. We’re not looking for industry insiders - we’re drawn to people who bring sharp, transferable skills and a fresh perspective. If you’ve got the foundations - a service-led attitude, agility, and the hunger to grow - we’ll equip you with the tools and training to thrive. Potential and mindset matter more than where you’ve come from. We believe great work deserves great rewards, so we offer a competitive salary, performance bonuses, and plenty of perks that keep our people thriving. From career development and wellness support to unforgettable team events and holiday time that lets you truly switch off, we've built a culture that backs ambition and celebrates the fun along the way. THE ROLE We’re looking for a driven, experienced Centre Manager to lead daily operations, ensure efficiency, and deliver outstanding customer service. The ideal candidate brings strong leadership, a proactive mindset, and clear, confident communication. We’re looking for someone with the confidence, poise, and a sharp instinct to lead from the front. As Centre Manager, you’ll set the tone, and ensure a seamless client experience, whilst maintaining the high standards expected by our clients. Key Responsibilities: • Build strong client relationships, ensuring smooth onboarding/offboarding, • Identify operational improvements to ensure high standards, • Foster a culture of positivity and professionalism while driving team growth and individual progression, • Lead team meetings, task delegation and performance oversight, • Manage suppliers and contractors, • Conduct sales viewings and maintain centre-wide sales forecast awareness, • Administer client billing and invoicing processes, • Oversee facilities and ensure health and safety compliance, • Respond to building issues and emergencies as needed CANDIDATE PROFILE If you enjoy thriving in fast-paced environments, then you’ll feel right at home here. You bring the energy, the detail, and the leadership that make an operation feel seamless and exceptional. You’re not just capable; you’re composed, driven, and always two steps ahead. You’re polished, positive, and solutions led. We’d love to meet you if you: • Lead with a proactive, hands-on approach, • Prioritise exceptional client care and clear, confident communication, • Have strong operational and team management experience, with a talent for coordination, • Stay calm, adaptable, and composed under pressure, • Are relentlessly organised, with razor-sharp attention to detail, • Build trust quickly and create a warm, elevated atmosphere, • Love to take initiative, stay solutions-focused, and confidently own client-facing events WHAT WE OFFER Salary: £40,000-45,000 PA We provide structured training, clear progression, ongoing development, meaningful recognition, and a vibrant, engaging culture. You will be based in Central London, working Monday to Friday. The role is 100% office-based which will allow you the chance to work face-to-face with a dynamic and energetic team in a premium, high-end workspace. You’ll be part of a team that blends sharp professionalism with a real sense of fun, and where camaraderie fuel's purpose. Initially offered on a temporary basis, with potential to become permanent for the right person ready to thrive. FINDING THE RIGHT FIT Training covers the process, but you bring the presence! That’s why we’re after more than experience. At One Avenue, a refined presence and a service-first mindset aren’t extras, they’re essentials. We hold the bar high, and we expect everyone we bring in to meet it -not just in what they do, but in how they carry themselves. If that sounds like you, apply now for immediate interview consideration. If successful, we will welcome you to an in-person open day. THE OPEN DAY EXPERIENCE This isn’t your typical candidate meeting - it’s your first real glimpse into life at One Avenue. From the moment you arrive, you’re welcomed like a guest. Think tailored hosting, fine details flawlessly executed, and an environment that speaks volumes without saying a word. Every detail is considered and every interaction intentional. You’ll meet our senior leaders, explore the space that sets the tone for our brand, and engage in meaningful conversations that reveal not just what we do, but how we do it. From an exceptional lunch to behind-the-scenes insight, you’ll leave with a clear, confident sense of what we stand for, and whether you see yourself being part of our elite team! If you're the kind of person who values excellence, detail, and ambition, we’d love to meet you!

Love to work at Lily’s Kitchen? Role: - Logistics Co-Ordinator The leader of your pack is: - Warehouse & Transport Manager Lily’s Headquarters: - Goodge Street, Fitzrovia Equality and Inclusiveness at Lily’s Kitchen: - At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability , you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets). We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use. Location: - This is a hybrid role, with a mix between working 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home. There will also be occasional travel to suppliers and customers, both in the UK and internationally. Your Lily’s Kitchen Promise – Pets, People & Planet:- Every single member of the Lily’s Kitchen team pledges to uphold our B Corp and broader sustainability strategy personally, within their respective departments, and across the entire company. This commitment is demonstrated through actively advancing areas of responsibility within their teams, adhering to sustainability targets set by the company and departments, actively participating in sustainability discussions and decision-making processes, and fostering a team culture that is deeply passionate about the overall wellbeing of people, the planet and of course, pets. Aligned with our commitment to being a force for good and championing ESG initiatives, financial compensation and reward is driven by annual objectives and performance, including the successful achievement of a social and environmental objective. Your place at the Lily’s Kitchen Table: - You will be a part of our Supply Chain team, through analytical detailing you will support overseeing operational projects and own administrative tasks for the Warehouse & Transport Manager, completing important day-to-day functions in our system. You will be the first point of contact for stock related queries, overseeing the stock accuracy across 3PL’s and our systems. In addition, you will be expected to develop logistics processes and reporting, with help and guidance, to improve efficiency and accuracy. How will I make a difference? You will: • Own the stock reconciliation process – using data to ensure our systemic alignment to our 3PL (that includes batch code formats, BBDs, stock pools etc.)., • Support our 3PLs with stock take processes., • Utilise Netsuite (our ERP system) for business reporting, including stock traceability, data errors and write-on/write-off controls., • Manage the Order to Cash purchases for Logistics, raising Purchase Orders, addressing and resolving invoicing issues., • Report and analyse KPI’s across our B2B and B2C businesses to support in constructive decision making., • Manage stock holding of packaging materials for our D2C business., • Manage stock pools to ensure stock is in the right location to service all elements of our business., • Supply analysis & reporting support ahead of key product launches to aid decision making., • Plan the B2C labour during promotional periods to ensure the best balance of cost and service level. Act as a key interface between distribution and customer service, finding the best balance of excellent service at the best costs., • Perform daily analytical reporting tasks for review to support the Warehouse & Transport Manager as required., • Build strong cross-functional relationships within the business, particularly Supply Chain, Quality, Finance and Direct to Consumer stakeholders and with our 3PL Partners., • Facilitate and run operational level review meetings with supplier operational teams to improve/ Capture processes and joint WOWs, • Ensure there is always transparency on our ethical policies and procedures with stakeholders. How will I be successful? • Experience in a Warehouse/Logistics role will be advantageous., • Attention to detail and solutions focused., • Ability to assess situations independently and make sensible decisions., • Demonstrate ownership and accountability for given responsibilities., • Comfortable working independently., • FMCG experience will be advantageous., • Comfortable interacting with all levels of the business and supporting multiple stakeholders., • Proficient in Microsoft Excel and comfortable with data analysis. (VLOOKUP’s, Pivot tables ,etc..), • Comfortable working in a fast-paced environment and adept at adjusting to the demands of a fast-growing business., • Continuous improvement focus., • Passion for personal development, and a drive to improve business processes and systems., • Passion for Lily’s Kitchen brand, product, and philosophy., • It goes without saying that you need to have a PFP (passion for pets). The Team Our Perks At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include: • Dogs at work; what better way to put a smile on your face!, • Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays, • Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs.Plus, a life assurance scheme to look after those that depend on you., • Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme)., • Supporting our community: with a volunteering allowance we can give back to causes we are passionate about.Plus supporting and having fun together as a team., • And more … Lily’s Kitchen Story At Lily’s Kitchen we are pet food pioneers. We are changing the game with our mission to provide proper food for cats and dogs all over the world. Lily’s Kitchen was founded in London in 2009, by Henrietta Morrison who set out to feed her beloved dog, Lily, food she could trust. Lily’s Kitchen is now the No1 Brand in premium natural pet food, still focusing on the mission to inspire pet parents to feed their four-legged friends natural, proper food for pets. Lily’s Kitchen was a founding member of the UK B Corp movement and the first pet food brand in the world to achieve B Corp status. Determined to use business as a force for good, Lily’s Kitchen has recently partnered with Dogs Trust to support dogs in need and are proud to lend a paw to charitable causes. We sell our nutritious natural recipes for cats and dogs in over 1,000 stockists, like Waitrose, Tesco, Ocado, organic food shops, vets, independent pet shops and garden centres all over the UK. We also sell internationally and are now sold in more than 30 countries worldwide. Our Vision. We’re all about warming hearts, feeding souls and enriching lives, for both our customers and employees. Our Values. We recruit to our values at Lily’s Kitchen: Respectful. Dedicated. Audacious. Passionate. Responsible. Our People. We seek out and develop talented people who love to succeed and make a positive difference in everything they do.

Commercial Counsel | 4PQE+ Global Betting, Gaming & Entertainment Business We’re partnering with a high-growth, global betting, gaming and entertainment business currently undergoing an exciting phase of international expansion. This is a rare opportunity to join a market-leading brand at a pivotal stage of growth, working within a fast-paced and highly commercial environment. What makes this opportunity particularly exciting is the breadth and profile of the work. The business operates at the intersection of betting, gaming, sport and entertainment, partnering with household-name brands across football, motorsport and wider global sporting markets. Whether this is your first move in-house from private practice or you are looking to step into a broader and more influential commercial role, this opportunity offers outstanding exposure and progression potential. You’ll be joining a dynamic and forward-thinking legal team, partnering directly with senior stakeholders across the business and playing a key role in supporting strategic commercial initiatives across multiple jurisdictions. The Opportunity This is a broad, hands-on commercial role with significant visibility across the business. You will work closely with teams across technology, marketing, compliance and operations, advising on a wide range of commercial and strategic matters. The role offers exciting exposure to sports, sponsorship and media-related commercial work, making it particularly attractive for someone looking to work more closely with high-profile sporting partnerships and entertainment brands. The environment is fast-moving, entrepreneurial and highly collaborative — ideal for someone who enjoys being close to the business and wants to make a tangible impact. The business operates a hybrid working model of 4 days in the office and 1 day from home, with access to a modern, high-spec office space including an on-site gym and excellent facilities. Key Responsibilities • Draft, review and negotiate a broad range of commercial agreements, including:, • Supplier and service agreements, • Marketing, sponsorship and partnership contracts, • Technology, SaaS and platform agreements, • Data protection and privacy-related documentation, • Advise on customer-facing terms and digital products, • Partner closely with stakeholders across marketing, tech and compliance, • Support on regulatory, advertising and consumer law matters, • Assist on strategic business initiatives, including potential M&A activity, • Contribute to improving legal processes, contract management and operational efficiency About You • England & Wales qualified with c.4PQE+, • Trained and qualified at a recognised City law firm, • Strong academic background, • Strong grounding in commercial contracts gained within private practice, • Commercially minded with a pragmatic and solutions-focused approach, • Confident operating within a fast-paced and evolving business environment, • Interest in betting, gaming, sport, entertainment or digital sectors is advantageous Why This Role? • Rare opportunity to join a scaling international betting and gaming business, • Exposure to high-profile sports, sponsorship and entertainment-related work, • Opportunity to work closely with senior stakeholders and influence business strategy, • Excellent platform for a first move in-house or a step-up role within industry, • Modern office environment with strong culture and on-site facilities, • High-growth business with genuine long-term progression opportunities If you’re looking for a role where you can make a genuine commercial impact whilst working on exciting, fast-paced matters within a growing international business, I’d love to speak. 📧 Send your CV to luke.masih@thesjp.co.uk 💡 We also offer a generous referral bonus for successful introductions.

A well-established and award-winning UK travel specialist is seeking an experienced North America Travel Expert to join its tailor-made sales team. This is an exciting opportunity for someone passionate about North America, who enjoys designing bespoke, high-quality travel experiences and delivering exceptional customer service. You will be joining a supportive, sociable, and ambitious travel company known for its strong culture, excellent staff retention, and commitment to destination expertise. Role Overview As a North America Travel Expert, you will act as the primary point of contact for clients from enquiry through to return from travel. Using your destination knowledge and travel experience, you will design and sell tailor-made and group holidays across North America. You will be responsible for creating inspiring itineraries that exceed client expectations, turning enquiries into bookings and delivering a seamless customer journey. Key Responsibilities • Handle tailor-made and group travel enquiries via phone, email, and occasional face-to-face events, • Design and cost bespoke holiday itineraries tailored to client needs and budgets, • Manage the full sales process from initial enquiry through to booking confirmation and travel completion, • Book flights, accommodation, excursions, and transport with global suppliers and partners, • Ensure accuracy of supplier confirmations and all booking details, • Take full ownership of bookings including documentation and after-sales care, • Deliver excellent customer service and achieve sales targets and KPIs, • Maintain and develop destination and product knowledge through training and research, • Participate in educational trips to North America to gain first-hand experience, • Collaborate with colleagues and support shared workload during busy periods, • Contribute to marketing and product development through feedback, trip reports, and content ideas Requirements Essential: • Experience in travel sales, ideally in tailor-made or group travel, • Strong knowledge and passion for North America (first-hand travel experience preferred), • Excellent written and verbal communication skills, • Strong customer service focus with the ability to build rapport quickly, • Target-driven and commercially aware, • Highly organised with strong attention to detail, • Ability to manage multiple priorities in a fast-paced environment, • Resilient, proactive, and solution-focused approach to sales, • Full rights to live and work in the UK (UK applicants only) Desirable: • Experience using travel booking systems or CRM platforms, • Previous experience working towards sales targets, • Additional destination knowledge of Latin America Package & Benefits • Competitive basic salary £30-34k depending on experience + sales related bonus, • 28 days annual leave (including bank holidays, increasing with service), • Hybrid working model (3 days office / 2 days home), • Standard working hours: Monday–Friday, 9:00am–5:30pm (1-hour lunch), • Occasional Saturdays work with time off in lieu, • Regular educational trips to North America How to Apply If you have a passion for North America, strong travel sales experience, and a desire to create unforgettable journeys for clients, please submit your CV and a short cover letter online outlining your suitability for the role.

Salary: £37,000- £42,000 Location: Wandsworth, London M-F 09.00 - 17.00 ( 4 days in Wandsworth office, 1 day at home) Our client, a fantastic family-run business specialising in the manufacture and supply of high-quality sustainable products to the international commercial horticultural industry, is seeking an Account Manager Team Leader to join their small but growing customer support team. This varied role combines leadership, coaching, and hands-on account management, ensuring the highest levels of customer satisfaction, team performance, and process compliance. We are looking for a friendly, humble, and customer-focused individual with previous account management experience. In this role, you will manage selected customer accounts and support clients throughout their full journey — from quotation and order processing through to logistics updates, shipping documentation, and final delivery. You will build strong, lasting relationships with customers via phone, email, and video calls, delivering an exceptional service experience at every stage. • Manage, support, and develop a team of Account Managers (currently 3, with planned growth) and ensure smooth communication with the sales and production teams., • Conduct regular weekly team check-ins and monthly one-to-one meetings., • Lead annual performance reviews, including setting objectives and evaluating performance., • Identify development opportunities and support career progression within the team., • Monitor team performance against KPIs and business objectives., • Ensure compliance with company policies, including working hours and operational standards., • Partner with senior management to review and agree on annual compensation changes, including bonuses and salary increases., • Personally manage a portfolio of key accounts, maintaining strong client relationships., • Support sales team in providing accurate and timely information., • Oversee the full account lifecycle from order placement through to invoicing., • Ensure timely and accurate processing of orders and invoices., • Maintain up-to-date records and provide visibility on account status to internal stakeholders., • Identify opportunities to improve processes and enhance the customer experience Based in Wandsworth, London. Salary will be based upon experience.

GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use our vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players. You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective and profitable customer experiences. Key Responsibilities • Analyze the performance of customer promotions, including bonusing, free bets, cashback, and other incentive schemes., • Evaluate VIP player activity, behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies., • Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making., • Own and deliver regular and ad hoc reporting on key customer KPIs, campaign performance, and player segmentation., • Build and maintain strong relationships with internal stakeholders across marketing, product, VIP management, and finance., • Develop dashboards and visualizations using Looker (preferred) or other BI tools to make complex data easily digestible., • Identify patterns and trends in customer data to support strategic planning and forecasting., • Collaborate with the wider analytics team to continually improve reporting processes and data quality. Skills & Experience • Proven experience in a customer insight or analytical role, ideally within the online gambling, gaming, or e-commerce industry., • Strong knowledge of promotional mechanics (bonusing, free spins, cashback, etc.) and how to measure their effectiveness., • Understanding of VIP customer behavior and lifecycle within gambling or similar industries., • Hands-on experience with BI tools, ideally Looker., • Proficiency in Excel/Google Sheets for data manipulation and reporting., • Strong communication and presentation skills – able to translate data into business insight., • Comfortable working cross-functionally and engaging with stakeholders at all levels. * We operate a hybrid working model of 3 days per week at our office on Fenchurch Street, and 2 days working from home. Please ensure this works for you before applying *

Quality Manager (Clinical) London & South £Competitive Salary + Company Car + Eligibility for 10% Management Bonus + Excellent Bupa Benefits Full time & permanent Do you want to work in a rewarding environment where you can truly make a difference each and every day? Do you want to work in a fast-paced team environment where no day is the same? What’s in it for you? The benefits include; • Job satisfaction! Being able to make a difference to our residents and their families lives each and every day, • Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance, • 33 days annual leave (inclusive of statutory bank holidays), • Comprehensive induction, on-going training and development to support your career prospects, • Discounted gym membership, free flu vaccine and discounts on Bupa dental care. About the role You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people. You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management. Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team. You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen. What are we looking for: • Previous experience of performing successfully in a Home Manager or Quality role., • Registered Nurse with Strong clinical knowledge base - Must have an active NMC Pin number, • Experienced in leading audits (internal & external), creating action plans, • Adaptability and able to work across a number of different care homes with differing requirements., • Experienced in coaching and supporting teams around clinical concerns such as Analysing of data for trends/themes. Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Job Description: Who we are? Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions - Europa Road, Europa Air & Sea, and Europa Warehouse – and our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years. With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, and countries such as, Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future. If you’re looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive. We are looking for: A European Operator to join our Dartford team. In this role, you will play a key role in managing services to and from Europe, acting as the primary point of contact for all associated overseas partners. You will be responsible for the smooth, efficient coordination of Europe controlled business generated by our internal commercial branches, as well as business managed by our international partners. In this role, you will ensure all assigned services and partner relationships are handled cost-effectively while consistently meeting, and exceeding, customer expectations. Some of the many benefits we can offer in return: • Flexible Hybrid Working: 3 days on site and 2 days from home, this will be 4 week rolling rota, your days on site will change each week., • Hours Monday to Friday 9am to 5.30pm., • Convenient Onsite Amenities: Free car parking and an onsite canteen, • Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays., • Comprehensive Support: Receive bereavement leave and sick pay when you need it most., • Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness., • Generous referral bonus., • Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance., • Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards. What you will be doing: • Act as first point of contact for Europa branch network and overseas partners, escalating issues as required, • Controlling the arrival of cargo into the hub ensuring the freight is available to be delivered on time., • Arranging deliveries with customers (external and internal) and partners to agreed SLA, • Communicating with customers (external and internal) and partners to manage ongoing relationships, • Research and understand financials of the service to find more profitable means to operate and making the optimum commercial decisions to reduce real cost, • Investigate cost saving with COT’s/DOT’s and routing options – maximising operating efficiency, • Planning of groupage departures What you will bring to the role: • Experience in an operational, customer service or support role within the logistics sector., • Strong, confident personality, with customer service or operation sales background., • Time management and communication skills., • Excellent at building relationships with internal and external customers., • The ability to prioritise and to pro-actively deal with situations and use initiative., • Driven to succeed within the workplace. Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner. Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note that an offer of employment is subject to the completion of satisfactory pre-employment checks.

HRLife are excited to be working with a well-known business in London to find them a generalist HR Advisor. The role will be based in London 4 days a week with 1 day a week at home so would suit someone who loves building relationships, being visible and enjoys spending time with their employees and managers. Working with an exceptional Head of HR, you will be helping to support embed new initiatives, promote new ways of working during a busy time of change whilst ensuring the day to day HR Operations run smoothly. You'll have a generalist background with good employment law knowledge and experience of managing ER cases from start to finish on a range of issues to include absence, performance and disciplinaries and grievances. Key responsibilities will include; • Managing activities related to on-boarding and off-boarding including issuing offer letters, contracts, reviewing right to work documents etc., • Support L&D initiatives, running 1:1 coaching sessions and group coaching sessions on a variety of topics such as lunch and learns or bite size employment law updates, • Updating and maintaining the HRIS, • Support the Head of HR with monthly payroll data - inputting changes and producing reports, • Advise and support employees and managers on all HR related policies, • Provide advice and guidance to managers on OH referrals, absence management issues and return to work cases, • Support managers with probationary meetings, • Oversee the performance management process ensuring clear objectives, regular feedback and fair appraisals, • Contribute to wellbeing and engagement initiatives, • Ad-hoc HR projects This is a great opportunity to work with a customer centric brand where no two days are the same! Ideally someone with experience from the retail / hospitality / operational environment would be best suited to this role. Salary to 40-44k plus benefits.

Job Opportunity: Laboratory Support Coordinator - Applications Are you ready to take your expertise to the next level? Our client, a leading organization in the healthcare industry, is on the lookout for a passionate and skilled Laboratory Support Coordinator - Applications to join their dynamic team. If you thrive in a fast-paced environment and are eager to make a real impact, this is the role for you! Key Responsibilities: As a Laboratory Support Coordinator, you will play a vital role in delivering exceptional support to customers across the UK. Your responsibilities will include: Installation and support on advanced laboratory systems Providing comprehensive customer training Troubleshooting and resolving technical issues Offering sales and customer support Performing software modifications and maintaining products Assisting with tender responses and conducting engaging product demonstrations Who You Are: To succeed in this role, you should possess: A thorough understanding of the IVD industry and experience in implementing best-in-class laboratory practices, ideally from a hospital laboratory or similar diagnostics solution providers. A knack for troubleshooting and a commitment to exceeding customer expectations. The ability to work independently, manage your time effectively, and take ownership of your responsibilities. A passion for building strong customer relationships to enhance the organization's reputation and professionalism. What We Offer: A Full time fixed-term contract for 12 months with opportunities to grow. The chance to work with a highly skilled team and be part of exciting projects in the greater London area, with occasional support for the rest of Southern England. An engaging and supportive work environment where your contributions are valued. Why Join Us? Be part of one of the world's leading healthcare companies! Embrace the challenge of learning about cutting-edge analytical platforms and technologies. Work closely with a dedicated team of specialists, making a difference in the lives of patients and healthcare professionals. Requirements: Experience as a Biomedical Scientist or application support scientist is highly desirable. Willingness to travel within the South region and occasionally stay away from home when required. If you are ready to embark on an exciting career journey with our client and contribute to the advancement of healthcare solutions, we want to hear from you! How to Apply: Please submit your resume and a cover letter outlining your relevant experience and passion for the role. Join us in transforming laboratory practices and making a positive impact on patient care! Don't miss out on this fantastic opportunity to be part of a vibrant and innovative team. Apply today! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco is a disability- confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

SBS is seeking a Product Compliance Manager to join our Product team in a full-time, permanent capacity. The successful candidate will be responsible for monitoring upcoming regulations, interpreting and assessing their impacts, and collaborating with the product team to design solutions that support our clients in meeting their regulatory obligations. As a professional in lending and banking compliance, or with experience in interpreting financial regulations, you will assist our customers (banks and building societies) and involve them through various methods, including presentations, forums, and workshops. Additionally, you will engage with external stakeholders such as regulatory or trade bodies. Location: London or Sheffield Full-time, permanent role Hybrid work model: 2 days in the office per week Responsibilities and key duties in the role are to: • Maintain a strong and comprehensive understanding of the regulatory environment impacting financial services, with a primary focus on mortgages & savings., • Create a community of compliance specialists across our client base, fostering strong relationships and hosting round table events., • Ensure regulatory change is communicated both internally and externally via a range of methods such as workshops and newsletters., • Translate regulatory change into easily understandable business requirements, discussing and refining these with customers, third parties and colleagues., • Assist with the design and implementation of our software solutions by answering regulatory based queries., • Support with market analysis to identify opportunities to enhance our compliance offering., • Work hand in hand with the Product Managers to build the product roadmaps, ensuring the relevant regulations and timelines are adhered to., • Provide a point of reference for the business and clients when addressing regulatory change., • Maintain active engagement with the key industry and regulatory bodies., • Embody the Group values. Desired candidate profile: We are interested in hearing from you if you have most of the following attributes: • Circa 5+ years’ UK banking/loans experience, or experience interpreting regulations and designing compliance solutions, preferably those impacting the mortgage and savings industry, • Strong customer interaction and presentation skills, • The ability to interpret regulations and translate into business context, • Strong organisational skills and attention to detail, • An understanding of the political landscape affecting UK banking and financial regulations If you do not have all of the above experience or skills we would still like to hear from you. Why join us? SBS is a certified Great Place to Work! We offer flexible – hybrid working model of 2 days in office and 3 days working from home. All employees are supported to work from home with DSE assessments and IT equipment where required to be fully productive when remote working. By joining the SBS team you will enjoy; • Market-competitive salary, • 25 days holiday with an option to buy up to 5 more, • 6% employer pension contribution, • Buy one, get one free employee share scheme, • Private medical insurance, • Critical illness cover, • Health cash plan We offer flexible working arrangements to all employees, plus many more excellent benefits. We take pride in rewarding our colleagues through summer parties, treat days in the offices, and a social budget for each department. As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team. The Company: At SBS, we’re more than just a technology company, we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems. As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance. Why SBS? At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. We offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. Equal Opportunity Employer We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises. Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us, as we grow together. What’s in it for you • Competitive salary, • Private healthcare for you and your family, • Pension scheme, • Flexible working options including working from home or our Marylebone office, • 60 days’ work anywhere, even outside the UK if you want, • 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday, • Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget, • Employee Assistance Programme and wellbeing portal The Role As a Solutions Specialist, you will play a pivotal role in bridging the gap between our technology offerings and our clients' business needs. In this role, you will work closely with Sales, Product, Customer Success teams to deliver tailored solutions that address clients' unique requirements and maximise the value of our platform. Drawing upon your expertise in the fintech space, you will act as a key link between technology and business, running discovery sessions, demonstrating the platform, designing integrations, and supporting customers throughout their implementation journey. This role is ideal for someone who enjoys working with customers, understands fintech systems, and wants to grow their solutions expertise in a fast-paced SaaS environment. Responsibilities • Act as a primary point of contact for customer solution engagements, • Run discovery sessions to understand business goals, challenges, and technical requirements, • Deliver product demonstrations and proof-of-concepts tailored to customer use cases, • Design solutions that align customer needs with platform capabilities and fintech best practices, • Build integrations using APIs and our iPaaS platform., • Provide technical guidance during the sales and implementation lifecycle, • Collaborate with internal teams to gather and document clear functional and technical requirements, • Support customers post-implementation through training sessions and workshops, • Share customer feedback with Product teams to help shape future platform enhancements We're looking for someone who must have: • Bachelor's degree in Computer Science, Finance, Business, or related field;, • 5+ years of experience in a customer-facing techno-functional role within the fintech or accounting SaaS software domain., • Strong understanding of fintech concepts, products, and regulatory requirements, with experience working in banking, payments, or credit/debit cards., • Experience working with cloud-based technologies, APIs, databases, and integration frameworks., • Hand-on experience with technologies like JavaScript/Ruby/Python and SQL, • Experience with MS Office, Confluence, Jira (including epics, stories, and sprints), • Excellent communication skills, with the ability to effectively translate technical concepts to non-technical stakeholders and vice versa., • Proven track record of successfully delivering complex software solutions to enterprise clients, from requirements gathering through implementation and support., • Exceptional problem-solving skills and a customer-centric mindset, with a passion for driving client success and satisfaction.

Job Title: Customer Development Executive Location / Region: Kilburn & Surrounding areas Industry: Convenience & FMCG Contract Type: Permanent, Full time Working Pattern: Monday-Friday (No Weekend Working) Salary / Rate: £32,000 basic + 20% Bonus Other Benefits: Company Vehicle + Fuel Card The role at a glance We’re recruiting an enthusiastic Customer Development Executive to represent Carlsberg Britvic across Kilburn and surrounding areas. You’ll build strong relationships key decision-makers in store, secure additional displays, increase distribution and drive sales and visibility for their well‑established product range. This role is ideal for someone with field sales or direct selling experience who enjoys autonomy, building relationships and delivering results in a fast‑paced retail environment. This is a great opportunity to represent a leading brand and work with a range of well-known products. Not only does this opportunity give you a wide range of experiences, but you’ll also have continuous support from colleagues, fantastic career growth opportunities and excellent perks. About Us McCurrach is part of Avidity Group Ltd, the parent company of a group of sales and marketing agencies (McCurrach, Standout, Wave, Thumbprint & Zing). We increase sales at the point of purchase. We are a leading field sales and marketing agency that helps brands sell more through a multi-faceted approach. We work with household names across various industries and are dedicated to delivering an outstanding service and optimising results. Be yourself and grow, have your voice heard, and develop your career with flexible working policies and an abundance of opportunity with a sustainable, forward-thinking agency. About Carlsberg Britvic Team Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed. In this role as Customer Development Executive, you will help grow Carlsberg Britvic market share within your defined territory. Working as part of a successful team, you will drive sales of our fantastic portfolio of Beers, Ciders and Soft Drinks by maximising brand availability and visibility in Symbol and Independent stores. This is a unique opportunity to join this exciting partnership, where we will equip you with the necessary tools, training, and support to succeed. What You’ll Be Doing Working with a Regional Sales Manager, and selling our amazing Soft Drinks and Beers portfolio, you will be responsible for making face-to-face contact with Convenience (Symbol & Independent) retailers, establishing and retaining new business opportunities, and delivering a business plan for your territory focused on maximising sales opportunities. If you bring the energy and passion, we will support and develop you to: • Partner with our customers by building outstanding relationships in convenience stores, understanding retailer’s needs, their local consumers, and executing solutions., • Adopt a full category based selling approach to growing and developing every outlet you work with for the benefit of both the retail outlet and Carlsberg Britvic., • Create a winning territory business plan and take a business development approach in your territory to grow sales and market share., • Use data and evidence-based retailer successes to drive best practice in your territory, region, and across the team., • Develop a growth mindset and adaptable approach that demonstrates an ability to offer alternative approaches to tackling challenges and winning over your stores. What We’re Looking For We are ideally looking for a candidate who has the following skills and experience, but if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply you might be just the right person for our team. You’ll need: • You are a fun, passionate, driven, and target-orientated team player who can bring brands to life!, • Your entrepreneurial style means that you thrive on being the key contact for customers, driving new business, and maintaining sustainable relationships., • You are eager to win, advocating our brands and putting consumers at the heart of what we do and sell., • Strong communication, presentation, and interpersonal skills will be key to your success in this role., • Good administration, organisational and planning skills, commercially astute with great negotiation techniques., • Self-motivated & IT and Social Media literate., • Strong and Resilient with the personal energy and will to act at pace., • Participating as part of a team in a proactive manner., • Full valid manual driving licence, eligibility to work in the UK and live within a 60-minute commute from the location of the role all essential. Nice to Have: • Experience working in Convenience or FMCG., • Merchandising or POS execution experience, • Direct selling skills What You’ll Get in Return – Benefits and Perks At McCurrach, we recognise that people are the key to our success. That’s why our benefits package is designed to offer continuous support, learning and development opportunities delivered by our in-house L&D team, support your wellbeing and work-life balance. Our competitive benefits package includes: • Competitive salary and remuneration: annual pay reviews, performance bonuses and early pay access, • Transport: Company vehicle and fuel card, • Flexible working policies: SMART working options for all staff members, • Flexible annual leave entitlement: 23 days paid holiday + bank holidays (increasing with length of service) and the option to purchase 5 additional annual leave days, • Family friendly policies: enhanced sick pay, maternity/paternity leave, carers leave and parental leave, • Health and Wellbeing: Employee assistance programme, including 8 face-to-face counselling sessions, wellness taskforce, community of mental health first aiders and wellness workshops, • Learning and development: PDR objectives, mentorship, career development plans, access to internal vacancies across all our Group Agencies, • Additional perks: discounted private healthcare, retail discounts, daily lunch allowance and life assurance What Happens Next • First step is to apply via our iCIMS page in just a few minutes (click the apply button!), • Your application will be reviewed by our recruitment team, • If your application is a good match, you’ll initially have a short call with a member of our Avidity Group Recruitment Team. If unsuccessful, you’ll only receive an email informing you at this stage, but don’t worry, we’ll keep your details on file in line with our data protection policy and you may be contacted about future roles!, • The next stage is a short interview with the hiring manager, • You’ll then be given quick feedback and next steps (if applicable) If you’re looking for more information on the role, contact our recruitment team on recruitment@weareavidity.com referencing the job title and ID number, and a member of our team will get back to you shortly. We have a fantastic track record of retaining colleagues and redeploying them into our other brand teams across Avidity Group. We are always looking for talented individuals to join our group of agencies. If this role isn’t the right fit for you, submit your CV for general consideration. Our Commitment to Diversity, Equity and Inclusion Feel empowered to be your best and authentic self in a safe and supportive working environment. Our colleagues come from a variety of backgrounds, education, experience levels, age groups, religions and ethnicities. We’re committed to inclusive and blind recruitment practices, providing forward thinking policies e.g. transgender and Ramadan polices, and celebrating diversity through engagement sessions for key events e.g. Pride, International Women’s Day and Black History Month. Discover What It’s Like to Work for Us A place where you can be yourself and grow. Our aim is simple - to create a workplace that allows you to be your authentic self, in an environment that supports your wellbeing and development. Build a career that works alongside your lifestyle, allowing you to achieve a healthy work-life balance. Learn more about our culture and what it’s like to be a member of our team: Join an award-winning sales and marketing team. Read more about our commitment to our colleagues here.

Block Manager, Permanent, NW6, £35,000-£55,000, Office based Mon- Fri 36.25 hrs plus some work from home after site meetings Our client is looking for a Block Manager and an Assistant Block Manager to join our team with some previous experience that can work across a portfolio based in North and West London. Can be flexible if the individual has Assistant Manager or co-ordination experience and depending on salary expectations Benefits include: *Will sponsor qualifications *Excellent Holiday entitlement *Early Friday finishes *Use of company owned holiday property Responsibilities: • Managing teams of on-site contractors – overseeing major and minor works, • Undertaking regular site visits and property inspections, • Confidently managing relationships with key stakeholders, • Managing the performance of direct reports achieving targets and standards set, • Developing and motivating direct reports, • Attend AGM’s when required (time off in Lieu will be given), • Monitor progress, ensure timely completion, approve invoice for payment, • Organise appropriate work to resolve enquiry, gaining approval from landlord where cost might exceed preset spending limits, • Attending site and inspecting properties as necessary to assess any item requiring attention prior to instructing contractors, • Being compliant to company and ARMA regulations, • Utilise support from Property Administration to complete tasks, • Full Section 20 consultation, • Carry out inspections on the residential portfolio within any given region on an 8 weekly basis or in line with our client management agreement, • Ensure compliance with all health and safety regulations Requirements: • Ideally AIRPM qualified, • Forward thinking and customer focused, • Minimum of 2 to 3 years block management experience, • Section 20 exposure, • Experience of chairing AGMs, • Health and safety awareness, • Experience of dealing with section 20’s

Customer Operations Manager (4 days per week) Sarah Chapman | Chelsea, London (Hybrid) We are looking for a talented Customer Operations Manager to support the Sarah Chapman Operations team. About the brand Uniquely positioned at the intersection of advanced science, sensorial luxury and clinical expertise, Sarah Chapman London is one of Britain’s most renowned luxury skincare brands, founded by globally respected facialist and industry authority Sarah Chapman. With over 25 years of clinical experience, Sarah’s deep understanding of skin health and product formulation has earned her the trust of some of the world’s most recognisable faces, and a global reputation as London’s most sought-after facialist. Her Skinesis Clinic remains one of London’s leading destinations for advanced facial treatments, performing over 15,000 treatments annually and providing the real-world insight that powers the brand’s continuous innovation in its multi-award-winning skincare line, through its Face to Formula™ approach. Job Summary The Customer Operations Manager plays an integral role in managing both UK and International Operations for the business. Reporting into the Senior Supply and Operations Manager. This role requires strong attention to detail and can work in a fast-paced environment. Working closely with the 3PL to ensure timely and accurate order fulfilment to retail and distributor partners. The role requires coordination with the sales and finance teams to maintain a seamless operation, resolve order issues and deliver exceptional customer service. Key Responsibilities • UK Wholesale & International order management – from processing orders, to liaising with the 3PL to ensure orders and picked/packed and delivered on time., • Complete relevant documentation for the international market to ensure smooth delivery or collection of orders within the agreed SLAs., • Building relationships with retailer and distributor supply chain teams, ensuring emails and queries are resolved in a timely manner, whilst ensuring clear communication of order updates and flag any stock issues., • Attend retailer/distributor partner monthly calls as and when necessary to support the sales team., • Working closely with the sales team, ensuring alignment on orders and stock allocations, • Investigate and resolve any stock discrepancies and shortage claims. Working with sales and finance to resolve in a timely manner & reflecting in the ERP system., • Processing all Free of Charge orders for both internal and external demands., • Managing Head Office stock cupboard. Ensuring sufficient stock is held and tracking maintained., • Coordinate and process staff quarterly allocation orders., • Manage and coordinate rework orders with our 3PL, such a tester conversion, limited edition kitting & Christmas productions. Ensuring the 3PL have a planned schedule of works completed within agreed timeframe, whilst maintaining ERP system with stock reflections, • Maintain inbound deliveries with the 3PL by ensuring booking slots are raised, • Support 3PL and department during stock take, • Undertake regular visits to the 3PL (based in London), • Manage EDI integrations and facilitate on boarding of retailers, • Provide admin support for the Sales team for NLF input as and when required., • Provide cover & support for Customer Care during peak and times of absence. The Ideal Candidate Key Skills and Requirements;- • Degree level or equivalent qualification., • Minimum 3 -5 years’ experience in operations/logistics/relationship management/customer care roles, • Industry Experience in beauty, luxury retail, fashion., • Order management and wholesale operations, • International shipping and export documentation, • Strong skills in ERP Systems experience – Cin7 would be preferable., • Natural cross functional collaboration skills, • Strong aptitude for Data analysis & Reporting, • Proactive Problem solving, • The ability to adapt to change, • Demonstrate exceptional attention to detail, • Strong organisational qualities, a strong communicator – with the ability to forward-plan., • Ability to manage a sometimes-heavy workload and to work well under pressure., • Humble, resilient, honest, reliable and empathetic, • Happy with hybrid working; 4 days in office and 1 day at home.

We are looking for a Customer Service Account Executive to join our rapidly growing corporate customer service department. If you are experienced in working with customers and share our passion for providing high quality service, then we would love to hear from you! The Role: This role, working in our fast-paced corporate accounts team is a true customer account management position, where you will be responsible for a portfolio of corporate customers ensuring their interactions with our business are of the highest standards. This role does not include any sales targets, allowing you to maintain focus on providing “customer first” experiences. By working proactively to manage your customer communications, you will seek to build strong relationships within your portfolio using excellent attention to detail to bring resolutions or to plan for future requirements. On a daily basis, this role involves working with customers over the phone, using email and by video-call so you must be a confident communicator able to adapt your style to changing circumstances and demand. You will also be required to use reporting and analysis to provide customer insight – becoming a subject matter expert in order to fully service an account. What can we offer? This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes; • Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!, • Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success., • Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition., • Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values. On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career! Working Pattern In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday. Working with us at Corona Energy At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience! To support this experience, we also offer our team; • Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day., • An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!, • An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time., • The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards. If you are looking for a career that is all about positive energy, we would welcome your application! Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.

Qualifications Administrator Location: London, Westminster/Home Salary: £27,898.04 Hours: 36.25 hours per week DBS clearance required. The Institution of Civil Engineers (ICE) is a global membership organisation with over 97,000 members and more than two centuries of history. As a centre of engineering excellence, we qualify civil engineers, support lifelong professional development, and assure society that the infrastructure shaping our world is safe, sustainable, and well-designed. Our community of experts also provides trusted, impartial advice to policymakers on how to build and adapt infrastructure for a better future. The Role: The Institution of Civil Engineers (ICE) is looking for a proactive and detail-oriented Qualifications Administrator to join our busy Qualifications Team. The role will involve working from the office at least 1 day a week and additional days and occasional travel may be required depending on work activities. You’ll be part of a respected professional body that supports civil engineers worldwide. We offer a collaborative work environment, opportunities for development, and the chance to make a real impact on the careers of our members. Responsibilities: • Delivering excellent customer service by providing concise information in a timely manner., • Dealing with telephone enquiries, transferring to the correct team or individual where required., • Responding to queries received by post or email., • Providing individual tailored advice and guidance to EPA applicants on the ICE’s application process., • Acknowledgement of applications and issuing results., • Dealing with the end-to-end processes of applications., • Validating qualifications, seeking advice from the Education, Learning and Assessment team on non-standard qualifications., • Updating and maintaining individual membership records on the ICE database, • Creating and issuing correspondence for candidates in line with agreed timelines and procedures., • Creating and setting up of online meeting invitations for assessors and candidates., • Processing results correspondence, • Preparation of information for registration with the Engineering Council, • Dealing with queries., • Develop and maintain good relationships with both internal and external stakeholders., • Process Assessors’ invoices and expenses via the expenses platform. Key Skills: • Competent user of MS applications, particularly Outlook, Excel, Word, • Accustomed to working with database systems., • Ability to communicate and influence through use of strong writing and verbal skills., • Ability to learn and retain detailed information of processes and systems., • The ability to undertake a wide range of tasks during times of peak activity, • Self-motivated with the ability to organise and prioritise workload and to seek guidance when priorities conflict. Experience: • Experience of working in an office environment and working in a team., • Experience of undertaking administration activities., • Experience of working in a customer focused role. Qualifications: • Qualifications at secondary level or above. ICE Group Benefits: • 25 days annual leave plus Bank Holidays, • Shutdown over Christmas period, • Annual £100 allowance towards your well-being, • Discounted hot food from on-site Café bar., • Up to eight per cent of salary contributed to a personal pension scheme., • 24-hour employee support line, • Death in service benefit equivalent to four year’s salary, • Interest free season ticket loan, • Cycle to work scheme., • Big Gym membership savings with the Gymflex scheme, • Your Rewards discount scheme ICE Group is an equal opportunities employer and are committed to ensuring an inclusive recruitment process. We welcome applications from disabled candidates and will provide reasonable adjustments throughout the recruitment process. If you need support or an alternative format, please contact us at people.team@ice.org.uk General Data Protection Regulations (GDPR) 2018 The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. For any questions or concerns about your personal data, please get in touch with our Data Protection Officer at the details provided below: at Email: dataprotection@ice.org.uk Applicants have the right to complain to the ICO at http://ico.org.uk/ if they have a concern with the way ICE is handling their data.

FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. Due to business requirements, we are now looking to acquire the services of an experienced Relationship Manager to support Business Development/Markets & Treasury with driving forward customer acquisition, growth & retention. • Please note that this role is hybrid with 3 days from the office and 2 days working from home. Key Responsibilities: • Manage overall relationships with trading counterparties (Bonds, FX & Repo)., • Lead all counterparty On-boarding, Annual Reviews through KYC/KYB applications by closely working with the Business Risk Review and Business Risk Control teams., • Closely work with the trading desk’s sales function to ensure relationships are managed proactively and efficiently., • Work with the relevant managers in creating quality risk assets in line with the Bank's Business Development strategy and Risk Appetite Statement., • Monitor facilities, transactions, as well as forthcoming maturities for prompt payments and ensure the required zero tolerance on NPLs remains., • Attract and grow in a sustainable manner, low-cost liabilities from existing and new account relationships to support Bank's funding plan across various tenors., • In line with Bank’s strategy, penetrate new customer sectors/geographies with core focus on Capital Markets trading counterparties within the Institutional Banking & Corporate Banking portfolios., • Prepare and present Credit Proposals for new businesses and annual credit reviews to the Executive Credit Committee., • Engage with Loans Agency department on all operational considerations in relation to Investments and assets creation., • Undertake the sales process from identification of an asset through to completion of the asset sale., • Manage up or manage out accounts within the portfolio which are unprofitable or poor-quality accounts. Key Skills/Experience: • Previous experience working in a similar relationship management role., • Previous experience working with Emerging Markets is highly desirable., • Knowledge and exposure to financial markets including FX trading, bonds, repo etc would be highly desirable., • Knowledge of Treasury and Financial Institutions/Corporates in Sub-Saharan Africa would be highly desirable., • Previous experience of running own portfolio beneficial as an RM., • Excellent communication & organisational skills., • Strong level of attention to detail. In return we offer a fantastic benefits package including: • Up to 10% employer pension contribution, • Life Assurance Cover, • Income protection, • Private Medical Insurance plan (upon successful completion of probation period), • Contribution to glasses/contacts and eye testing, • Gym subsidy (up to £50 per month), • Cycle to work scheme, • Electric Vehicles (EVs) salary sacrifice, • Employee Assistance Program, • Interest Free season ticket loan for travel, • Birthday Leave, • 25 days annual leave, rising to 28 after 3 years and 30 after 8 years’ service, • Holiday Trading scheme, • Give As You Earn (GAYE) The Curve Group is First Bank UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but First Bank UK will have access to it. You can find their privacy policy here: https://www.thecurvegroup.co.uk/privacy-policy/ First Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Content/Conversational Designer: Agentic experience Design Location: London Contract Length: 6 months Working Pattern: Hybrid – 2 days per week in the office. Via Umbrella company Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry, is seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking! What You’ll Do: As an agentic Content Designer, you will: • Collaborate with a dynamic cross-functional team to create engaging, safe, and compliant customer experiences., • Leverage your content design expertise to understand customer needs and craft AI-powered content that is structured, accurate, and machine-usable., • Develop content approaches for emerging AI patterns, ensuring clear communication and usability., • Partner with data scientists and engineers to define and evolve a knowledge graph that models relationships across products and systems., • Conduct content audits and refine content strategies to ensure readiness for AI systems., • Prototype, test, and iterate to continuously improve the quality of customer interactions. What You Bring: • Content Design Expertise: Strong UX writing skills and the ability to simplify complex information., • Design Thinking: Proficiency in problem framing, ideation, and testing., • Systems Mindset: Ability to design content across entire journeys and ecosystems, not just individual screens., • Collaboration Skills: Comfort in partnering with various stakeholders, including product, engineering, and legal teams., • AI Awareness: Familiarity with generative AI and conversational design principles is a plus., • Structured Content Knowledge: Experience with content models, taxonomies, and metadata., • Data-Driven Mindset: Ability to work effectively with data teams on content pipelines and quality checks., • Quality and Risk Awareness: Understanding the importance of accuracy and compliance in regulated environments. What We Offer: • Flexible Working Arrangements: Enjoy a hybrid working model, with the option to work from home and collaborate in the office two days a week., • Professional Development: Opportunities for growth and support to optimize your potential., • Inclusive Culture: Join a team that values diversity and encourages everyone to contribute their unique perspectives. If you're a go-getter ready to embrace the exciting world of agentic design in banking, we want to hear from you! This is your opportunity to make a real impact and drive innovation in customer experiences. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Opportunity UP3 is growing. Fast. And evolving our People Operations to help us scale is an essential part of maintaining that momentum; both now and into the future. We’re looking for a talented People Operations Specialist with a passion for bringing people, processes and technology together; achieving an exceptional employee experience whilst supporting key business outcomes. Someone ambitious; ready to take ownership of our People processes and technology and the ongoing improvement of our People Operations . Someone detailed-oriented and a completer finisher, who can ensure accurate record keeping and deliver People MI. And someone collaborative and caring, who can support the wider UP3 Team in delivering best-in-class customer outcomes by delivering pragmatic and simple HR support with people front of mind. Our values • No-one is above making the tea of watering the plants, • Do the right thing by the customer. Always., • No room for egos, politics or gossip., • We’re a team. Take a pride in sharing what you know., • If you see something that needs doing, roll up your sleeves and get it done., • Remember, at some point, you did something for the first time. As our business grows and evolves, we expect that you will too. But for now we’re looking for someone to be focused on: • Managing our People Operations processes end-to-end across the employee lifecycle; ensuring all employee records and required documentation is kept up to date. You’ll work across new starter onboarding, absences, payroll, benefits, L&D, right to work checks, background and security clearances, leavers, performance appraisals, bonus and salary reviews, and more; liaising with third-party providers and experts as applicable., • Owning the day-to-day administration of our HRIS system, currently Rippling, and partnering with our Chief People Officer and IT to support our transition to a new platform. You’ll be working to create and refine processes; embedding automation, guiding user behaviours, and creating a platform which delivers a great user experience and supports the required commercial insights and outcomes., • Collaborating with the Chief People Officer in developing processes, policies and other collateral which support a transparent, accessible and proactive approach to providing People Services., • Supporting low-complexity ER cases. You’ll work alongside the Chief People Officer to manage Maternity & Paternity Leave, Flexible working requests, Exit Interviews etc as needed., • Working with the wider business on an ad-hoc basis to support requirements such as employee events, resource co-ordination, data analysis, and more. Sound good? We’d love to hear from you, if you have: • Proven experience of owning and improving HR Operations processes and outcomes, and knowledge of the applicable UK employment legislation underpinning them., • Strong understanding of HRIS system capabilities and experience of enabling these. Ideally you’ll have HRIS implementation or systems evolution experience., • Experience of providing HR policy and process advice to a broad variety of stakeholders; including Senior Management., • Strong analytical skills with a data-driven mindset; ideally with a passion for technology., • Excellent attention to detail and a completer-finisher mindset; able to collaborate effectively and co-ordinate others where needed., • Strong written and spoken (English) communication skills. We make hiring decisions based on your experience and skills, as well as on how you can enhance UP3 and our culture. Don’t meet all of our criteria? If you like our story and think you have what it takes to make an impact – let us know! We value fresh and diverse perspectives, and the benefits that a broader skillset and a great attitude can bring. What’s in it for you? We are ambitious. Our mission motivates us to work hard - and we do - but you'll experience lots of moments of genuine collaboration, innovation, and fun too. We offer: • A competitive salary and brilliant benefits, including an individual performance-based bonus, Health Insurance, Dental Insurance, a home office allowance, enhanced maternity and paternity leave, and more., • A genuinely Great Place to Work - we’ve been certified from 2022 - 2026. Click here to hear more about what’s it like to work at UP3 - Careers | ServiceNow elite partner | UP3, • Career development and progression – we invest in our people and actively promote from within., • The opportunity to work for an established, respected player. We’ve honed our craft having been with ServiceNow since the early days, going on to set up UP3 in 2016., • Amazing customers and a best-in-class solution. Click here to see the type of customer success stories you’ll be supporting - UP3 ServiceNow Case Studies And Customer Success Stories, • Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role, • An inclusive and supportive working environment. Click here to hear more about how UP3 supports Women in Tech - Women at UP3 | ServiceNow Careers | Elite Partner Other practical details, we know you might be wondering about: • Full-time, permanent position., • Hybrid working, 2 days a week in our fantastic office at The Ministry in Central London., • Our typical working hours are 9am – 5.30pm, with some flexibility from time to time., • Part of our People Team, the role reports directly to the Chief People Officer., • Must be a UK resident for tax purposes, and have the right to work in the UK., • This is not a People Management role., • We are a founder-led business, employing approximately 100 people in the UK.

Loch is a unique team of Solicitors and People Professionals, committed to providing an exceptional experience for every client from the very first interaction. We believe that the right people make all the difference - and that’s where you come in! As part of our continued growth, our Corporate & Commercial offering is also expanding significantly, and we are looking for someone who wants to be part of that journey. This is an exciting opportunity to join a growing team at an important stage of its development, helping to shape and build the future of the practice alongside us. As a Senior Associate Solicitor specialising in Corporate and Commercial Law, you will be a key member of our legal team, delivering strategic, commercially focused advice to a diverse client base. You'll support businesses at every stage of their lifecycle, advising on a broad range of corporate transactions, commercial arrangements and governance matters with solutions tailored to clients’ objectives and long-term growth. Your role extends beyond technical legal delivery. Acting as a Client Matter Manager, you will take ownership of the full client journey from instruction through to matter closure, ensuring the effective and efficient delivery of legal services in line with the matter management framework. You will build trusted client relationships, manage commercial arrangements, maintain clear and proactive communication, and identify opportunities to add value across the wider business. Mentorship and collaboration are central to your contribution. You will support the development of junior colleagues through technical guidance, supervision and knowledge sharing, helping to foster a culture of excellence, continuous learning and commercial awareness within the team. Key responsibilities Client Advisory: Provide proactive, commercially focused advice on a wide range of corporate and commercial matters, including mergers and acquisitions, business structuring, tax restructurings, shareholder arrangements, commercial contracts and corporate governance matters. Legal Expertise: Draft, review and negotiate corporate and commercial agreements, including share purchase agreements, shareholders’ agreements, restructuring documentation, terms and conditions, partnership agreements and supplier/customer contracts, ensuring legal compliance and commercial practicality, including in relation to tax-driven reorganisations and restructuring projects. Client Matter Management: Act as a Client Matter Manager for a portfolio of clients, building trusted relationships, coordinating service delivery across teams, identifying opportunities to add value and cross-sell services, and ensuring consistent communication throughout the lifecycle of client matters. Transaction Management: Lead and manage corporate transactions from instruction through to completion, coordinating with clients, third parties and internal teams to ensure efficient and successful delivery. Team Leadership: Supervise, mentor and support junior team members, providing technical guidance, reviewing work where appropriate and assisting with workload management and professional development. Business Development: Support the continued growth of the Corporate and Commercial team through networking, relationship-building, client retention and identifying new business opportunities. Strategic Contribution: Collaborate with senior leadership and colleagues across the wider business to support the firm’s strategic objectives and contribute to the development of new services and client offerings. Quality Assurance: Manage a varied caseload with minimal supervision, ensuring that all work is delivered to the highest standards of quality, technical accuracy and regulatory compliance. Billing: Collaborate closely with the Accounts team to ensure that all client work is invoiced promptly, maintaining financial awareness across matters and assisting in the management of outstanding debts where required. What We’re Looking for: • Educated to degree level (or equivalent), • At least 5 years PQE gained within an established Corporate and Commercial team, with solid technical ability and sound commercial judgment, • Confident in building and managing strong client relationships, with the ability to communicate advice effectively, build trust and manage matters proactively from start to finish, • A proactive, solutions-focused approach with experience of supervising junior colleagues and working collaboratively within a fast-paced, delivery-focused environment What’s in it for You: • Salary: earn a competitive salary with the possibility of a performance bonus and exciting Above & Beyond Awards to recognise your hard work., • Great Benefits: From private medical insurance to life insurance, a healthcare cash plan, and even your birthday off, we’ve got you covered., • Professional Growth: Continuous development and the chance to build a career with a growing Firm., • Culture: Regular team social events, a ‘Dress for the Day’ dress code, a welcoming office culture where your contributions are celebrated., • Freedom & Flexibility: We know life isn’t one-size-fits-all, so we offer the opportunity to work from home with regular trips to the office in London. If this sounds like the type of work environment that motivates you, then we would love to hear from you. Read our Candidate Privacy Notice at https://weareloch.com/wp-content/uploads/2026/02/Loch-Dat-Protection-Candidate-Privacy-Notice-202602.pdf.

Product Owner: ⭐Location - Osterley ⭐Employment Type - Contract (renewable) ⭐Workplace Type - 3 days a week onsite Shape Exceptional Customer Experiences with Foolproof! We’re looking for a highly collaborative and customer-focused Product Owner to join our Agile Release Train (ART) and help deliver innovative, customer-centric products across voice and digital channels. In this role, you’ll own a key product area within the ART, partnering closely with Product Managers, Technology, UX/UI, and cross-functional Squads to shape features, define roadmaps, and deliver measurable business outcomes. You’ll play a critical role in driving customer experience excellence, influencing product direction, and ensuring delivery aligns with ART KPIs and strategic objectives. If you thrive in fast-paced agile environments, enjoy translating business needs into impactful product experiences, and are passionate about balancing customer needs with technology and operational complexity, we’d love to hear from you. What You’ll Be Doing • Own Product Owner/Management responsibilities for your designated product area within the ART, • Partner closely with Product Team across Squads to align priorities and delivery outcomes, • Lead ART-level feature analysis and refinement for your demand pipeline, • Define and prioritise Features, product goals, and roadmap initiatives, • Collaborate with the Release Train Engineer (RTE) and System Engineer/Architect to refine Features ahead of PI Planning and proactively manage dependencies, • Oversee delivery across multiple Squads within your remit to ensure alignment with business KPIs and customer outcomes, • Take accountability for the functional quality of Features within your product area, ensuring solutions meet business and customer needs before release, • Define Feature Acceptance Criteria, support Feature UAT where required, and confirm Feature completion, • Represent the customer throughout the PI lifecycle by guiding Feature creation, prioritisation, and acceptance, • Communicate progress, priorities, and delivery updates to stakeholders across Portfolios and teams, • Work closely with Senior Product Owners to define Feature requirements and Story detail, • Participate in ART ceremonies including ART Backlog Review, PI Planning, and facilitation of the PO Sync, • Partner with UX/UI Designers to deliver exceptional customer experiences and ensure adherence to CX standards and best practices, • Ideate and shape new Features that support ART objectives and contribute to broader product capability evolution What We’re Looking For We’re looking for someone who combines strong product thinking with excellent communication and stakeholder management skills. Minimum Requirements • Strong analytical skills, including experience creating customer journeys across voice and digital channels, • Proven communication, leadership, and influencing skills, • Experience working closely with technology teams and facilitating collaboration between business and technology Squads, • Experience using data analysis to generate insights and enhance user experiences, • Ability to create exceptional UX while balancing complex legislation requirements and legacy contracts, • Strong understanding of business functions, business strategies, and agile delivery models, • Ability to understand current technology capabilities and anticipate the impact of future trends, • Comfortable working across multiple stakeholders and cross-functional teams in a scaled agile environment How You’ll Work We believe collaboration drives innovation. That’s why we support hybrid working — giving our people the flexibility to work from home while also benefiting from in-person collaboration and connection. This role follows a hybrid working model with an expectation of 3 days per week in the office. Inclusion & Diversity We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where everyone can thrive.