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Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month). What you'll be doing: • Main point of contact for key customers, building trusted relationships and championing their needs., • Manage contracts and SLAs, reviewing performance and ensuring compliance., • Lead major incidents; coordinating technical teams and keeping customers informed., • Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans., • Manage third-party suppliers to maintain service quality., • Use data and analytics to identify trends and drive service improvements., • Lead and support continuous service improvement initiatives., • Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR., • Mentor and guide service delivery team members, helping to set high standards for customer service., • 5+ years' experience in IT Managed Services within the public or private sector., • Strong understanding of ITSM and ITIL best practices., • Proven experience in customer-facing leadership roles., • Analytical and data-driven approach to problem-solving and improvement., • Excellent communication skills and confidence working with senior stakeholders. Salary will be negotiable depending on experience. You will also receive a comprehensive benefits package including: • Private Medical Insurance delivered through BUPA., • Company pension scheme., • Group income protection., • 23 days holiday plus bank holidays., • Life cover (4 x basic salary)., • Free on-site parking., • Excellent reward & recognition scheme., • Genuine opportunities to grow and develop professionally within the business.

About SystemsX At SystemsX, we’re a fast-growing technology company specialising in AI-driven solutions for customer-centric businesses such as call centres and service organisations. Our mission is to use innovative technology to improve operations, customer experience, and business growth. As we expand rapidly, we offer our team the opportunity to grow with us, take real ownership of their work, and help shape the future of our business. About the Role We are looking for a Junior Software Engineer to join our growing team. As a Junior you will have the opportunity to work on new and existing projects with a key focus on AI powered systems - SystemsX has products ranging from Call Monitoring / QA Platforms, Travel Booking, Drag&Drop No-code builders, Chat bots, Meeting notetakers and more. Key Responsibilities • Contribute to the development of scalable and high-performing backend applications., • Take projects from conception to deployment, ensuring timely and smooth delivery., • Troubleshoot and debug existing applications to identify and resolve issues., • Implement new features and functionality based on project specifications and user requirements., • Maintain best practices for testing, security, and performance optimization., • Participate in code reviews, providing constructive feedback to ensure code quality., • Stay up-to-date with industry trends, framework changes and CVE. Our Tech Stack • Languages & Frameworks: PHP, Laravel, JavaScript, NodeJS, Bootstrap/Tailwind, • Databases: MySQL, Redis, Meilisearch, • DevOps & Tools: Ploi, Docker, GitLab, GitLab CI, Sentry.io, BetterStack About You • Experience and understanding of Laravel & PHP (2+ years experience), • Experience and understanding of NodeJS (2+ years experience), • Proficiency in writing maintainable, optimised and scalable code., • Strong knowledge of object-oriented programming and API design., • Experience with database management and advanced queries, • Technically minded - enjoy digging into data, analytics, and optimisations., • Organised, independent, and results-focused — you thrive when given ownership and responsibility., • Excellent attention to detail and ability to self-manage. Desirable Skills • Interest in ML/AI and implementing it in production environments., • Experience with Github, Ploi.io, Laravel Herd, • Experience with Vue/Alpine,Livewire, • Experience with Website scraping & NodeJS puppeteer What We Offer • A fun, friendly, and flexible working environment, • Hybrid working model: 2 days in our Pentwyn office, 3 days remote, • An Apple Mac Laptop and accessories of your choosing, • Company pension scheme, • 20 days holiday + bank holidays, • Employee discounts on holidays, • Full training and support to understand the travel and technology industries, • Working hours (Monday–Friday, 9:00 am–5:30 pm with flexibility) Recruitment Process • Initial video call with Liam and Gareth (informal chat to learn more about you/us)., • Take-home coding challenge (No AI allowed), • Final in-person meeting at our Pentwyn office. This is an excellent opportunity to join us while the company is still young and to be part of our high-growth journey, with all of the opportunities that brings. No Agencies - At SystemsX we only use direct recruitment strategies. Unsolicited communication from recruiters will not be acknowledged. Job Type: Full-time Benefits: • Casual dress, • Company pension, • Employee discount, • Free parking, • On-site parking, • Work from home Work Location: Hybrid remote in Wales, CF23 8HA

Empower Lives & Earn £80k+ as a Field Sales Representative! Position: Field Sales Representative | Industry: Healthcare Earnings: £60-80k OTE (Uncapped Commission) | Job Type: Self-Employed Recession-Proof Career with High Earning Potential! Are you passionate about helping others and driven to succeed in a lucrative sales career? Join a thriving industry where you can make a real difference and achieve exceptional financial rewards. What You'll Get as a Field Sales Representative: • Exceptional Earning Potential: £60-80k on-target earnings with uncapped commission. Top performers earn even more!, • Make a Real Difference: Empower individuals to regain their mobility and freedom with life-changing products., • Demonstrate Innovative Products: Showcase state-of-the-art mobility scooters and rise and recline chairs in customers' homes., • Abundant Enquiries: Benefit from a consistent flow of 50-100 customer enquiries weekly., • Comprehensive Training and Support: Receive market-leading training and support to excel in your role. About the Company: Join our innovative team dedicated to enhancing mobility and freedom. We specialise in designing state-of-the-art mobility scooters and rise and recline chairs, offering unparalleled freedom and accessibility. Our mission is to empower individuals to regain mobility and explore the world confidently and easily. About the Role: As a self-employed Field Sales Representative, you'll be at the forefront of transforming lives. You'll demonstrate our products in customers' homes, providing expert advice and solutions that meet their unique needs. What You'll Do as a Field Sales Representative: • Conduct in-home demonstrations of mobility scooters and chairs., • Offer expert product advice, tailoring solutions to customer needs., • Follow up with customers to ensure satisfaction., • Convert customer enquiries into sales opportunities. Who We're Looking For: • Customer-focused with a talent for problem-solving., • Strong work ethic and a drive to succeed., • Willingness to travel and physically demonstrate our products., • Possesses a full UK driving licence., • Able to undergo a DBS check. Ready to empower lives, earn exceptional income, and build a rewarding career? Apply now! #sales #fieldsales #healthcare #mobility #mobilityscooters #riseandreclinerchairs #selfemployed #uncappedcommission #highincome #customerservice

This great work-from-home opportunity for anyone who is ready to invest in themselves and work hard on your own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Remote Community Moderator for Major Gaming Client &nda

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Join Amazon as a Customer Service Representative, where you will provide exceptional service to our customers from the comfort of your home. To apply for the Amazon Customer Service Work From Home role, please visit our careers page and submit your resume along with a cover letter. As a part of the

Research formats vary and may include focus groups (work from home online or in-person), video interviews, product evaluations, or digital feedback sessions. We connect individuals with flexible remote work from home research opportunities that help shape products, services, and user experiences. We

This is a work-from-home opportunity ideal for individuals who have excellent communication skills, a passion for problem-solving, and a desire to represent a company that values professionalism and customer satisfaction. Interested candidates can apply directly through our official website or send

Interested in an additional income, working from home in a sales/support role?\ NThe Work from Home Sales / Sales Support Role\ NThis is a home based role isto build and support a strong customer base. NSkills/Experience\n * Sales or Sales Support experience\ N * Good social media skills\n * Interes

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