Buscar empleo: 242 ofertas de trabajo de customer support from home en Manchester (diciembre 2025)

Reablement Team Leader (Discharge to Assess)

hace 24 horas

Manchester

Working Hours: 35 Hours Per Week Contract Type: Permanent, Full-Time Additional Payments: 10% Flexibility Payment, Essential Car User Allowance Closing Date: 23 December 2025 Closing time: 11.59pm Interview Method: Face to Face This Role Is Subject To Qualification - Hold or willing to undertake and achieve NVQ Level 4 in Health and Social Care within six months of commencing in post. Medical Clearance - Pre-placement health assessment (PPHA) Essential Car Documentation- This post is a designated Essential Car User. Therefore, you must always hold a full valid driving licence and provide your own car for use at work. You will receive the Essential Car User Allowance. Driving Licence - The successful candidate should hold a full clean driving licence as you will be required to drive a vehicle adhering to council regulations. DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed ___. We have a policy on the Employment of Ex-Offenders and it is available upon request. Evidence of conduct in previous employment concerned with the provision of services relating to. Health or social care or Children or vulnerable adults Proof of identity including a recent photograph Full Employment history This is an exciting opportunity to join Manchester’s Reablement service as a Reablement Team leader D2A Assessor. As a D2A assessor you will work within the Manchester Local care Organisation (MLCO) as a Manchester City Council Employee. The Reablement Team offer an efficient and consistent approach to support which maximises potential for individuals to achieve reductions in care but also ensures consistency and high standards of service delivery. As a D2A Reablement assessor you will undertake home visits to carry out holistic assessments, reviews and observations of customers, in order to determine customer needs. You will take a flexible approach to working, which includes a weekend rota to enable timely assessments and discharges from acute/non acute healthcare settings. Working collaboratively with directorate/service colleagues and health service colleagues, you will develop and deliver effective reablement and prevention services and implement a city wide approach in relation to the provision of community based services in line with the Care Quality Commission (CQC) standards. You will work alongside a team of reablement staff that provide direct care to customers in their homes in order to help them regain or maintain their independence and ensuring that the capacity of the team is managed effectively, through rota and performance management, in order to ensure demand for reablement services can be met. You will support the day to day running and management of the service if required, to support the wider reablement team and according to senior management decisions. We Are Looking For An Individual Who Can Demonstrate Communication Skills: Demonstrates an understanding of the views of others and communicates in a realistic and practical manner using appropriate language and medium, listens attentively to views and issues of others and responds to issues arising. Ability to plan and organise and an ability to organise your own time effectively, creating own work schedules, prioritising, preparing in advance and setting realistic timescales for own self and others. IT Skills: Ability to use ICT systems to obtain and analyse data and present it effectively through a variety of ICT channels. Ability to problem Solve and make decisions, to analyse situations, diagnose problems, identify the key issues, establish and evaluate alternative courses of action and produce a logical, practical and acceptable. Ability to manage people, to lead, manage and motivate staff to high levels of performance in order to achieve change and maximise staff potential and contribution to the achievement of identified aims and objectives. Can also lead and plan the work of the team which deals with more diverse issues. Financial Management skills to work confidently with financial data and make decisions using appropriate financial information, interpreting trends and accounting for risk. To apply for the role you must Hold or willing to undertake and achieve NVQ Level 4 in Health and Social Care within six months of commencing in post. Have experience of working in a Social Care or Health Care Setting with an understanding of relevant Social Care legislation. Be willing to work out of hours/ weekends/ evenings and bank holidays on a rota basis Hold a full driving licence and access to a car for business use We’re the local council for one of the UK’s most vibrant and diverse cities. Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours • We take time to listen and understand, • We work together and trust each other, • We show that we value our differences and treat each other fairly, • We ‘own it’ and we’re not afraid to try new things, • We’re proud and passionate about Manchester Benefits We Offer • Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks., • A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum., • Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events., • Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more., • Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process., • A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life., • Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. Creating an Inclusive Team at Manchester City Council At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process • Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview., • Accessible Formats: Our ___ can be accessed through the "Accessibility tools" button at the top of our ___. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. Guaranteed Assessment Scheme Requirements We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below: • Members of the Armed Forces members or veterans, • Current or former care leavers, • Have a disability or long-term condition If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We’re a Disability Confident Employer, Offering • A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work., • Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice., • A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly. For more information about the role or any adjustments, email . What We Will Need From You If You're Successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks Required If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for. As a guide, these checks may include: • Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK., • References: We’ll require references from your current and previous employer(s)., • Proof of Qualifications: Evidence of qualifications relevant to the role will be required., • Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role., • Driving Licence: If the role requires driving, we’ll need evidence of your valid driving licence., • Medical Check These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other Relevant Information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. Use of Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. For more information about the role, please ensure that you read the role profile attached. ___. 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