Offres customer success manager à CardiffCréer des alertes d'emploi

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month). What you'll be doing: • Main point of contact for key customers, building trusted relationships and championing their needs., • Manage contracts and SLAs, reviewing performance and ensuring compliance., • Lead major incidents; coordinating technical teams and keeping customers informed., • Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans., • Manage third-party suppliers to maintain service quality., • Use data and analytics to identify trends and drive service improvements., • Lead and support continuous service improvement initiatives., • Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR., • Mentor and guide service delivery team members, helping to set high standards for customer service., • 5+ years' experience in IT Managed Services within the public or private sector., • Strong understanding of ITSM and ITIL best practices., • Proven experience in customer-facing leadership roles., • Analytical and data-driven approach to problem-solving and improvement., • Excellent communication skills and confidence working with senior stakeholders. Salary will be negotiable depending on experience. You will also receive a comprehensive benefits package including: • Private Medical Insurance delivered through BUPA., • Company pension scheme., • Group income protection., • 23 days holiday plus bank holidays., • Life cover (4 x basic salary)., • Free on-site parking., • Excellent reward & recognition scheme., • Genuine opportunities to grow and develop professionally within the business.

Surgery Manager Location: Cardiff Hours: 40 hours per week Salary: Competitive plus benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. We’re looking for someone to become part of our management leadership team with responsibility for managing surgery teams in our Cardiff clinic. As Surgery Manager you will be responsible for setting and maintaining world class surgical team standards throughout the hospital. You will have the experience and gravitas to lead and support the team comprising surgery assistants, nurses and surgeons, all the while ensuring targets for Laser Eye Surgery and Intraocular procedures are met through effective utilisation of resources. The main aspects of the role are • Identifying and implementing systems to ensure world class surgical treatments and appropriate patient outcomes., • To motivate the surgical team to achieve the clinical KPIs and targets for treatment volumes., • Providing support for the team in efficient and productive use of surgery time, maximisation of surgery lists, accurate and timely reporting is key to success., • Taking responsibility for managing the Clinical Governance and HCC systems centrally and ensuring full compliance – first time, every time. What we need from you It goes without saying you will be comfortable leading a diverse and senior team, preferably in a clinical setting, and you have; • excellent communication and presentation skills, • an adaptable, flexible approach to work, • top notch Microsoft office and outlook, • meticulous attention to detail • A proven track record of developing a team, • Enthusiasm and a willingness to learn, • A hands-on and customer-centric approach What’s in it for you? • Exposure to cutting edge technology and techniques, • Competitive salary and additional company benefits including product/treatment discounts, • The opportunity to work with talented colleagues to truly change people lives What’s also in it for you? • Free or discounted optical products/procedures, • Competitive/ and industry leading salaries, • Career progression / Defined and unparalleled career path and progression opportunities, • Modern working environment with superb technology support Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer

Customer Success Manager Hybrid – 2 days per week in the office (Caerphilly) Salary: £34,000–£36,000 + Commission + £300 monthly car allowance Client Travel: 2–4 days per month Unify are proud to be exclusively representing an award-winning, rapidly expanding

Act as a Customer Success Manager for Welsh schools and local authorities that go live applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.

Surgery Manager Location: Cardiff Hours: 40 hours per week Salary: Competitive plus benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. We’re looking for someone to become part of our management leadership team with responsibility for managing surgery teams in our Cardiff clinic. As Surgery Manager you will be responsible for setting and maintaining world class surgical team standards throughout the hospital. You will have the experience and gravitas to lead and support the team comprising surgery assistants, nurses and surgeons, all the while ensuring targets for Laser Eye Surgery and Intraocular procedures are met through effective utilisation of resources. The main aspects of the role are • Identifying and implementing systems to ensure world class surgical treatments and appropriate patient outcomes., • To motivate the surgical team to achieve the clinical KPIs and targets for treatment volumes., • Providing support for the team in efficient and productive use of surgery time, maximisation of surgery lists, accurate and timely reporting is key to success., • Taking responsibility for managing the Clinical Governance and HCC systems centrally and ensuring full compliance – first time, every time. What we need from you It goes without saying you will be comfortable leading a diverse and senior team, preferably in a clinical setting, and you have; • excellent communication and presentation skills, • an adaptable, flexible approach to work, • top notch Microsoft office and outlook, • meticulous attention to detail • A proven track record of developing a team, • Enthusiasm and a willingness to learn, • A hands-on and customer-centric approach What’s in it for you? • Exposure to cutting edge technology and techniques, • Competitive salary and additional company benefits including product/treatment discounts, • The opportunity to work with talented colleagues to truly change people lives What’s also in it for you? • Free or discounted optical products/procedures, • Competitive/ and industry leading salaries, • Career progression / Defined and unparalleled career path and progression opportunities, • Modern working environment with superb technology support Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer

Who we are… Driven by a strong sense of purpose, Fisher & Paykel Healthcare works to improve patient care and outcomes through inspired and world-leading healthcare solutions. Fisher & Paykel Healthcare is a Global leading designer, manufacturer and marketer of products and systems for use in acute and chronic respiratory care, surgery and the treatment of obstructive sleep apnea. The needs of our customers and their patients drive everything we do. We call this commitment Care by Design. About the role A Respiratory Devices Territory Manager at Fisher and Paykel means being a trusted clinical advisor, building relationships and changing clinical practice. Our current opportunity is working with clinicians throughout the patient pathway, including emergency departments, respiratory wards and ICU’s within both adult and infant environments to improve patient outcomes across the South Wales & Bristol Territory. You will have 3 to 5 years experience in either a medical sales role where you are able to navigate the NHS purchasing process and have a proven track record; or experience in a clinical role with a background in acute care. Key hospitals in your patch are University Hospital of Wales ( Cardiff ), The Grange, Bristol Royal Infirmary, Morriston and Southmead with the flexibility to travel further to build the region, would be ideal. We offer outstanding job training to bring you up to speed on the products and therapy, as well as our approach to relationship building to ensure you create sustainable professional relationships that last for years. What the role involves • Manages, maintains and grows the assigned territory. Regularly meeting with clients to build awareness of their region, understand their needs, observe competitor activity, and to deliver planned training sessions with healthcare professionals. Participate in regular monthly Business Review., • Meet / exceed sales / KPI targets. Exceed sales / KPI targets. Regularly analyses, tracks and reports on territory, monitoring sales KPIs, using CRM and Power BI data. Identify business growth area, align sales strategies and tactical plans to develop long term strategic partnerships., • Build relationships with clinicians, Key Opinion Leaders, and healthcare professionals. Network at trade shows and conferences to leverage their support to gain new advocates., • Develops and maintains supportive, productive and effective relationships at all levels within the organisation, • Continuous professional development to keep up to date with developments in the NHS, healthcare services products and research. Keep up to date with clinical data in order to interpret, present and discuss this data with healthcare professionals during presentations. Key competencies for success • A track record of success selling a technical or clinical device into ICU and wards alongside an understanding of purchasing routes with procurement ., • Understanding of the procurement process, • A high level of selling, commercial acumen and negotiating skills, • Adept at using Customer Relationship Management (CRM) tools and data, • In-depth knowledge of sales strategy, product demonstration and sales reports, • Excellent verbal communication and presentation skills, • Strong networking skills to build relationships with prospective and existing clients, • The ability to work independently and as part of a team, • Customer service focus, • Good IT and administration skills If this role looks like a good career move for you, we would love to hear from you! Further information about our products, therapies and education can be found on

An established and growing IT Managed Services provider is looking for an experienced Service Delivery Manager to join their Customer Success function. Producing governance reports and leading service review meetings. Minimum 5 years’ experience in IT Managed Services.

An established and growing IT Managed Services provider is looking for an experienced Service Delivery Manager to join their Customer Success function. Growing managed services environment. You’ll take ownership of key customer accounts - ensuring service excellence, driving continuous improvement

A leading coffee retailer in Cardiff is seeking an Assistant Manager to lead shifts and drive commercial success. The role involves managing team performance, ensuring operational standards, and providing exceptional customer service.

A rapidly expanding AI technology firm is seeking a Customer Success and Account Management professional to drive client onboarding and engagement.

This is a hybrid Customer Success and Account Management role focused on onboarding, adoption, value realisation, and growth across key client accounts. They will report into and work closely with the Commercial Manager to support account growth and revenue objectives. Proven experience in Customer

A rapidly expanding AI technology company is seeking a Customer Success Manager to manage client relationships and ensure successful onboarding. This hybrid role involves collaboration with technical teams and reporting to the Commercial Manager to support account growth. Ideal candidates will have

An IT Managed Services provider in Cardiff is seeking a Service Delivery Manager to enhance customer success.

Brand-new opportunity for an experienced Business Development Manager to join a well-established family business with over 50 years of success in the Cardiff area. This is a full-time, permanent position offering a starting salary of between £30,000 and £35,000 excellent bonus potential, and an on OTE £47,000. You'll be joining a supportive, collaborative team who offer ongoing training and development. Based onsite in the showroom, the role combines developing new business opportunities, nurturing existing client relationships, delivering engaging product demonstrations, and providing tailored solutions across the full product range. Key Responsibilities of the Business Development Manager: Identify and target B2B opportunities through research across all product areas Promotion of full product range including accessories and service solutions Managing your own area developing prospects, following up on opportunities Achieving sales by outbound activity, cold calling, networking, referrals and showroom enquiries Conduct site surveys and visits and provide tailored solutions to customers Conduct product demonstrations to customers Maintain strong product knowledge Build and maintain strong relationships with customers Provide first class customer service for the entire customer journey Prepare quotes, proposals and tenders Record and maintain all sales activity on CRM system Attend trade shows, training and supplier events Key Skills Required for Business Development Manager Role: Experience in a field business development/area sales manager role Proven track record in sales Cold calling, prospecting, business development experience High levels of customer service Ability to organise your own time effectively Excellent negotiation and influencing skills Confident communication skills Ability to establish and nurture client relationships High levels of own initiative, energy and drive What's in it for you? Starting salary of £30,000 - £35,000 with an OTE £47,000 Company vehicle (van) Ongoing training and development Joining a supportive 3rd generation family business who have been trading for over 50 years in the Cardiff area Opportunity to work with a global premium, brand

Customer Success Manager Location: Woking area (office-based) Salary: £36,000£46,000 per year Job Type: Full-time, Permanent, Office-BasedA growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is idea

With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of complicated assignments, whilst still maintaining the simplicity and flexibility required to manage simple customers.

Customer Success experience with (complex) Enterprise SaaS customers; experience driving outcomes for a portfolio (often 10–25 accounts). You’ll collaborate cross-functionally, ensuring customers achieve their business outcomes and contributing customer insight to our product, sales, and consult

Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives. Vantor is looking for a Customer Success Manager (CSM) to expand our team in the UK. Establish and maintain strong customer relationships and customer satisfaction throu

A leading UK FinTech is seeking a Customer Success Manager to oversee and enhance client engagement and retention. This role involves managing a varied portfolio of high-value customers, ensuring an exceptional experience, and supporting their journey with the company's invoice finance solutions. Su

Senior Customer Success Manager page is loaded## Senior Customer Success Managerlocations: Remote - United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R0013322About the roleWe are looking for a Customer Success Manager (CSM) to join our Blackbaud Europe Team. An

Over 2+ years previous experience in a customer success role, ideally in SAAS. Strong written and verbal communication skills - you will be the main point of contact for customers and being able to communicate clearly and effectively addressing customer questions and concerns is key. As a key point

Customer Success & Adoption: Drive adoption and product utilization across your accounts, ensuring customers gain maximum value from their ServiceNow products. Senior Customer Success Manager - Financial Services. Create Tailored Success Plans: Develop personalized success plans for each customer, w

A leading retail technology provider is seeking a Customer Success Manager to ensure client satisfaction and drive adoption of their innovative solutions. The ideal candidate will have at least 2 years of experience in Customer Success or Account Management, with strong communication and relationshi

You will have experience engaging and working with or supporting SME level customers with understanding of process and/or end to end customer success journeys. Our client, a market leading UK Fintech requires a talented, enthusiastic and ambitious Customer Success Manager to join their expanding tea

A leading cybersecurity firm in the United Kingdom seeks a Technical Account Manager to engage with clients and ensure the success of data protection initiatives. Responsibilities include onboarding customers, conducting health checks, and collaborating with sales to identify upsell opportunities. I

Client Success Manager - Growth Accelerator. Own the end-to-end management of a portfolio of agency owners as their dedicated Client Success Manager. Lead structured onboarding and define a clear, tailored success roadmap for each client.

Customer Success Manager (CSM). Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI. Understand their strategic goals and proactively create success plans to drive measurable outcomes.

As a Senior Customer Success Manager you will own a portfolio of customer accounts, driving the post‑sale customer experience from onboarding and adoption to ongoing success, retention, risk management and mitigation. Deliver rapid “time to first value” (TTFV) for onboarding customers by deliv

A leading global SaaS company is seeking a Principal Customer Success Manager based in the UK. You will manage a portfolio of strategic customers, ensuring their long-term success, retention, and expansion. This role demands a strong SaaS background with at least 6-8 years of experience in customer

Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager. We’re looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team a

Customer Success Manager, Account Manager, or similar customer‑facing role at an enterprise SaaS company. This is a fast‑paced startup environment, and we expect our Customer Success Managers to support the customer journey from end to end. Beyond traditional customer success, you'll drive innov

A leading software development platform in the United Kingdom is seeking a Customer Success Manager to align with customers' business priorities and implement success plans effectively. This role involves collaboration across internal teams to enhance customer experiences and operational excellence,

A leading technology company is searching for a UK-Based Customer Success Account Manager to manage and grow customer relationships across various sectors. This role requires you to leverage your skills in account retention, business analysis, and building strong relationships with key customer team

A leading technology firm in the United Kingdom seeks a Customer Success Manager. This role requires managing Mid-Market customers, driving engagement, and ensuring measurable value delivery.

A leading cyber resilience company based in the UK is looking for a Senior Customer Success Manager to enhance customer engagement and success, particularly with Defence clients. Candidates must have extensive experience in Customer Success within a SaaS environment and a solid background in cyberse

United Kingdom - Meeting Insights Customer Success Manager. AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience. The only way to keep ahead of the curve and successfully meet the c

As a Customer Success Manager (CSM) at StrongPoint, you will play a critical role in ensuring the success and satisfaction of our retail clients. Customer Success, Account Management, or similar client-facing role. Head of Customer Success @ Strongpoint ALS.

A leading technology company in the UK seeks a Customer Success Manager to enhance customer relationships and maximize product value. Responsibilities include guiding customers through the onboarding process, advocating for their needs, and ensuring they achieve successful business outcomes.

A leading technology company is looking for a UK/I Customer Success Manager to build strong relationships with clients and help them achieve their inbound goals using the software. You will manage multiple customer accounts, providing advice and solutions to ensure success. This role is remotely bas

A leading cloud software company for social good is seeking a Senior Customer Success Manager to enhance customer relationships and drive measurable outcomes. This remote role emphasizes onboarding, customer sentiment analysis, and addressing retention risks.