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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Lead About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. You will manage a team of process managers and be responsible for mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business to manage change and improve some key business processes. What you’ll do Process Management: Manage and evolve the operational Quality Assurance framework to support in the delivery of great outcomes for our customers and business Set up for new lines of work, designing scorecards, monitoring guidance and job aids, working closely with partners across the business Ensure that process documentation is relevant and kept up to date, and lead process reviews with 2nd and 3rd line functions Own the development of the control suite to ensure that our key risks are appropriately managed, and documented actions are taken when appropriate Constantly develop your personal tool-kit of process improvement techniques, and actively sharing learnings across the team Consider new technologies and tools such as AI and automation to redefine the way we QA and set up for the long term Support projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives Stakeholder management: Understand your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Design effective reporting catering for a wide stakeholder audience People Leadership: Leading a team of QA process managers, responsible for performing and validating quality checks as well as setting QA’s up for success through effective change management and training. Create an inclusive, high-performance culture, setting clear goals and expectations that align with the strategic objectives Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. Support the recruitment, onboarding and training of new associates, ensuring capabilities are built early and reinforced through ongoing learning Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Strategic Alignment: Support and drive the delivery of Department wide initiatives, goals and priorities, contributing to the overall success of Quality Assurance for the business What we’re looking for Strong in-built analytical mindset which enables you to quickly spot trends and opportunities in raw data Great attention to detail to understand systems and technology, as well as operational processes Preferable: Experience of using LEAN or Six Sigma methodology Knowledge of conduct risk and compliance requirements Ability to work cross-functionally with lots of stakeholders to input into key decisions and deliver tangible business results A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus Ability to cope with issues and process breakdowns outside of your control and work with key stakeholders to remediate these A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK HR Operations and Technology About this role We’re looking for a results driven Head of HR Operations and Technology (Senior Manager level) to inspire and guide a team of approx. 10+ HR professionals and drive operational and associate experience excellence. You’ll set the vision and strategy for how we deliver simple employee experiences with excellence, while constantly pushing on what’s possible across people, process, and technology. The ideal candidate for this role is passionate about the connection of HR operations and technology. You’ll drive efficiency across all areas of HR operations; using technology and automation to create seamless journeys and experiences. You’ll also be critical to redefining team scope, operationalising new practices, designing new processes and ways of working as HR strategy evolves; and ensuring resources are leveraged most effectively. Exploring data for governance, building cases for change, understanding opportunity and risk will be key. The ability to to work with senior leader stakeholders will be paramount; ensuring they’re to part of the story and journey to drive sustainable service change. You’ll partner with HR strategic teams, risk management, tech teams and business partners to help achieve our goals. You’ll be fungible enough to work on HR processes in one moment, and be leading teams designing new HR tech capabilities the next. What you’ll do Spearhead and develop a HR operations function that provides best-in-class services to employees and people leaders. You will be responsible for operations strategy in partnership with our technology teams. Own the product roadmap and strategy, ensuring it aligns with the business and moves us towards continued growth, speed, innovation and improvement. Work with partner tech teams to implement change. Represent the needs of UK employees to inform our product roadmap, ensuring we are building and delivering measurably improved HR interactions and experiences for our employees and achieving target business outcomes. Guide and support the team responsible for delivering the day-to-day operations of core HR services, which includes specialist processing (e.g Payroll), HR Contact Centre and tech. Manage, coach and develop the HR Operations team to improve capability, encourage best practice and deliver optimal results that align with business direction. Develop, own and report on HR Operations metrics; utilising technology to interpret workforce data. Design, develop and deliver HR operations change in response to and business/enterprise-wide change initiatives and ensure the delivery of such initiatives is simple, meets the needs of the business and preserves employee engagement. Work collaboratively with HR leadership to ensure coordination of initiatives and optimal use of resources. Ensure the highest standards of continuous and operational excellence, driving out complexity in our processes and practices and establishing a culture of continuous improvement within our operations team. What we’re looking for A thoughtful and proactive people leader with significant experience coaching and developing large teams. Great judgement and values, balancing the right thing for our business with the right thing for our employees. Previous experience in a large leadership role in HR or in a people focused or operations role and demonstrable results delivering on improvement projects. Resilience and excitement towards change, recognising the opportunities it brings. Problem solver and critical thinker. Able to design solutions to solve problems at pace. Intellectually Curious. You ask why, you explore, you're not afraid to pursue ideas. You’ll have a hunger to learn and be a seeker of new challenges. You want to question the status quo; you want to wow our employees with seamless, positive experiences. You’re comfortable with ambiguity, and are able to synthesise ideas into meaningful plans for action. Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you. Do-er. You’re biased toward action. You can get around roadblocks and stay focused on your goals. You’re well organised, able to multitask and able to prioritise your work. Passionate & Customer Focussed. You care about growing others and bringing them together around what’s possible. Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships. Operational mastery and AI Innovation. You'll own the integrity of our core HR Operations, including payroll, pensions, and benefits, while simultaneously architecting our HR Tech roadmap. You will lead the integration of AI-driven solutions to automate administrative burdens, ensuring our back-office functions are not just compliant, but cutting-edge and scalable. Stakeholder Influence & Storytelling . Master the art of 'The Why" - you must be a skilled storyteller capable of translating complex operational needs and technical agendas into compelling business cases for executive stakeholders. Success in this role requires the ability to navigate diverse viewpoints, build consensus, and secure high-level buy-in for transformative change. Life at Capital One UK We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days. Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications. In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career: Wealth & Future: Competitive pension and performance-based bonus schemes Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days. Health: Access premium care through our private medical insurance. Family Support: We champion your milestones with enhanced parental leave A full list of our benefits is available_. Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we’re looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we’re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We’re using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We’re seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you’ll do Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. A track record of thought leadership and delivery across complex products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders Excellent communication skills, able to engage, influence and inspire Deep understanding of data applications An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Technical Programme Manager About the role At Capital One, a strong emphasis on technology enabled change is vital as a large proportion of our business strategy is enabled through technology related change. As a Technical Program Manager (TPM), we’re looking for someone that can help us build world class technical solutions, to ultimately enable Capital One customers to have incredible experiences. You will play a key role in defining and delivering the future of Capital One architecture. In this role you'll not only be working with a dynamic tech team, but also collaborate with cross functional teams across the business to help define product roadmaps and ultimately future strategy. In addition to the technical programs, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organisation what a great TPM can achieve. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in. What you’ll do Lead programs that deliver on critical business goals, overseeing the full lifecycle including planning, execution and delivery Bring cross functional resources together to tackle a wide range of technical business problems Contribute to the evolution and the effective day to day running of the TPM and wider change management function, leveraging your industry knowledge and experience to help build a best in class TPM function Inspire and influence others to focus on solving clear customer problems and deliver with a customer-first mindset. Provide clear communication and coordination between delivery teams and wider business stakeholders Adapt your methodology and style to suit different scenarios Challenge and stress testing plans, scope and delivery approaches Deal with ambiguity and navigating effectively when processes are not clearly defined or understood Identify ways to improve overall efficiency and ways of working for the TPM and delivery teams What we’re looking for Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Proven experience of delivering change in a fast paced environment, utilising a variety of delivery methodologies including Agile and MSP Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Excellent problem solving skills, providing structured thinking and understanding to problems, transforming them into actionable work for teams, coupled with an unwavering desire to deliver for our customers and business Proven experience of managing cross team dependencies, risks and issues You are confident in leading through ambiguity, in a fast paced, changing environment Strong relationship building and collaboration skills to steer and guide teams and stakeholders up to Director/Sponsor level. A credible track record of improving the effectiveness of delivery Proven experience of managing cross team governance and reporting A passion for leading, coaching and nurturing the very best talent Comfortable working in a complex regulated environment (experience is desirable) Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model, so you’ll be based in our Nottingham office and expected to be in office 3 days a week. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be handsomely rewarded with a role contributing to the long term strategy for an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit: We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we’re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we’re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you’ll be doing Process Managers have the opportunity to: Participate in Capital One’s process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we’re looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

As a medical sales Account Manager covering parts of the Midlands & North, you’ll promote and grow the use of a specialist range of medical devices and cleanroom consumables across hospital pharmacy, aseptic compounding, oncology, infusion, and enteral feeding settings. • A field-based medical sales role covering a specialist range of cleanroom consumables, including infection control/disinfection sprays, wipes and clinical waste spill-kits, PPE including gloves, gowns, face masks, syringes, needle-free devices and sharps bins, closed transfer systems, transport and transfer bags, venting devices/cannula, and cold chain solutions. You'll manage, develop and grow new and existing accounts - including Key Accounts - with a primary focus on hospital wards, infection control and aseptic pharmacy settings, and secondarily pharma and medical device cleanroom labs., • As the Account Manager, you'll take real ownership of the territory; delivering high-quality product presentations, staying well-informed on competitor products and sharing market intelligence that helps shape commercial strategy., • Covering parts of the Midlands & North, including Manchester, Liverpool, Warrington, Preston, Bradford, Leeds, Sheffield, Nottingham, Derby, Hull, and Lincoln. COMPANY • A well-established specialist manufacturer and distributor of filter devices, medical consumables and cleanroom disposables, supporting hospital pharmacy, aseptic compounding, oncology, infusion and cleanroom environments. The business has a strong reputation for technical expertise, quality products and customer service. REQUIREMENTS • Proven success in medical sales, selling medical devices into hospitals. Experience in medical sales of infection control, cleanroom, infusion, oncology, or aseptic pharmacy disposables into secondary care is a bonus., • Self-motivated, determined and with clear and confident communication skills., • A full UK driving licence and the right to work in the UK. PACKAGE • Starting salary of £40-45,000 plus bonus, car or allowance and benefits. If you're an experienced medical sales Account Manager and open to a conversation, call, or email, call, email, or apply now for full details…

Account Manager Derby £25,000 - £30,000 DOE About the Company A rapidly growing business is looking for an Account Manager to join their team on a full-time basis. The company provides innovative solutions that help clients drive business growth and achieve their goals. This role is centred around building strong client relationships, delivering excellent support, and ensuring customers get the most value from the service. The Role • Manage customer support across your portfolio of accounts., • Act as the main point of contact for clients, developing long-term professional relationships., • Identify opportunities to increase sales and promote additional services., • Carry out regular performance and strategy reviews with clients., • Work closely with internal teams to ensure client needs are met effectively. About You • Previous experience within an account management or client support role., • Confident building and maintaining strong professional relationships., • Excellent communication and presentation skills., • Commercially aware with the ability to spot revenue opportunities., • Strong problem-solving skills and a proactive approach. This is a fantastic opportunity for a driven, customer-focused professional to make a real impact by supporting client success, strengthening partnerships, and contributing to the continued growth of an ambitious and forward-thinking business.

Job Title: Intercom Technical Lead Overview: MRTC (Midlands Radio Telephone Centre) specialises in high-quality, customised radio and intercom communication solutions for the motorsport and event industries. With over 40 years of experience, the company works with numerous international race series, including Formula 1, Formula E, Le Mans, WEC, and MotoGP. Known for its bespoke communication systems, MRTC combines Kenwood, Motorola, and Clear-Com technology with in-house expertise to meet the specific needs of teams and organisers worldwide. Job Description: The Intercom Technical Lead plays a crucial role in MRTC’s customer-facing operations, providing exceptional on-site technical support to global motorsport and event-based customers in both individual and team environments. The role requires extensive subject-matter expertise in a variety of communication systems, ensuring that MRTC’s wide range of equipment performs flawlessly under demanding conditions. In addition to assisting with trackside support, the Intercom Technical Lead is responsible for system design, management and documentation, coordination with customers, users and staff, and ticket resolution support. By building customer relations and providing cutting-edge technical solutions, this role also ensures that MRTC remains at the forefront of the communications industry. Role Expectation: As part of MRTC’s Intercom Department, the Intercom Technical Lead is required to travel extensively to a range of motorsport venues. The role also demands adaptability, working out of hours (evenings and weekends) aligned with racing schedules, and performing in all weather conditions. The position involves interfacing directly with race drivers, racing teams, suppliers, and organisations under the intense pressure of competition, where technical support can make the difference between success and failure on track. Working as part of a wider support team, this physically active role requires stamina for long days on site, the ability to lift and move equipment, and the capacity to communicate effectively, even in high-pressure, high-noise environments. The fast-paced nature of motorsport means that applicants for this role must be able to troubleshoot quickly with limited resources, making critical decisions in real-time during practice, qualifying, and race sessions. Responsibilities: · Lead intercom-based trackside and remote technical support for high-profile customers in motorsport and events. · Liaise and manage high-level customer relationships, both pre- and post-event, offering technical solutions and encouraging business growth. · Build, test, and certify a wide variety of intercom systems before deployment. · Design and configure intercom systems, IT networks, and associated equipment live at event locations. · Troubleshoot and resolve communication equipment issues in real time. · Perform advanced-level training for customers and internal departments regarding proper use and logical troubleshooting of systems. · Manage intercom systems at a variety of events, utilising time prioritisation to support multiple customers and their communication requirements. Essential Skills: · Significant experience in technical support, preferably in motorsport, broadcast, AV, or military. · Extensive experience with Clear-Com, Riedel, RTS, or Green-GO intercom systems, including Logic, script-writing, and sub-level diagnostics. · Advanced knowledge and practical application of audio protocols, such as AES67, Dante, or MADI. · Excellent troubleshooting and problem-solving skills. · Ability to work under pressure in time-sensitive situations. · Exceptional time management and organisational skills. · Excellent customer service and interpersonal skills. · Professional outlook, positively influencing team members and customers, championing values, and driving standards. · Willingness to travel extensively to race events (both nationally and internationally, for approximately 120 days a year), in addition to working from the Intercom Department and providing remote support to live events. · Valid driver's licence with clean driving record. · Excellent verbal and written communication skills. · Advanced use of network and audio diagnostic equipment. · Excellent understanding of managed network switches (Cisco and Netgear AV Line), routing, VPN (OVPN), and other remote technologies. · Dante Level 3 certification. · Netgear AV Level 2 certification or equivalent. · Deployment of AES67/Dante Domain Manager in a temporary event environment. · Experience of other AoIP technologies, such as RAVENNA. Desired Skills: · Knowledge of race operations and procedures. · Experience managing small-to-medium-sized event delivery or remote support operations. · Thorough understanding of customer training, system design, and technical onboarding. · Experience contributing to department planning, recruitment, and commercial growth. Benefits: · Career progression and development opportunities. · Extensive travel opportunities. · Competitive pay, including bonuses. · Private healthcare. · Exposure to a technologically dynamic, fast-paced motorsport environment. Salary: · Available on request

Educated Appointments are delighted to be supporting an ambitious and growing apprenticeship training provider in recruiting a Business Development Manager to support the next stage of their growth. Our client is a quality-focused training provider delivering apprenticeships and commercial training across a range of professional sectors, including continuous improvement, project management, business, marketing, media and creative provision. With a strong reputation for high-quality delivery and ambitious plans to grow their employer partnerships, this is an exciting opportunity for a confident and proactive Business Development professional to join a supportive team and make a genuine impact. As Business Development Manager, you will be responsible for engaging with new and existing employers to identify opportunities for apprenticeship recruitment, commercial training and staff upskilling. This is a consultative, relationship-led role where you will take the time to understand employer needs and identify suitable training solutions. Our client is particularly keen to speak with candidates who can help develop opportunities across the creative, media, audio-visual and wider business sectors. You will work closely with internal teams, including customer success, tutors, administration and marketing, to ensure employers and learners receive a smooth and professional experience from initial enquiry through to enrolment. You will be re...

Optical Branch Manager – Derby About Lunaria Recruitment Lunaria Recruitment is a specialist independent recruitment agency, focusing on optical, hearcare and luxury retail opportunities across London and the UK. We are currently recruiting for an experienced Optical Branch Manager to join a modern and stylish independent practice in Derby. This is an exciting opportunity to become part of a growing business that is passionate about delivering exceptional customer care and creating a welcoming, premium in-store experience. The practice is looking for a confident, customer-focused and charismatic leader who can inspire their team, lead from the front and continue driving the business forward. You will receive ongoing support from an experienced Regional Manager, who will work closely with you to help develop both your leadership skills and the success of the branch. Genuine long-term career progression opportunities are available for the right individual. The Opportunity This role would suit an experienced Optical Manager who thrives in an independent environment and enjoys combining commercial awareness with outstanding patient care. You will take ownership of the day-to-day running of the practice, ensuring the highest standards across customer service, team performance and operational excellence. The Role • Managing...

A leading name within the electrical wholesale industry is looking for an ambitious and results-focused Area Sales Manager to join their growing team in the Derby area. This is an exciting opportunity for someone looking to build strong customer relationships, drive sales growth, and quickly progress into a Branch Manager position. You'll be joining a highly successful and well-established group of distribution businesses known for their excellent customer service, quality branded products, and strong supplier network. The business offers genuine progression opportunities, a high level of autonomy, and excellent financial rewards for success. Rewards Starting salary of £35,000 - £50,000 (negotiable depending on experience) Lucrative bonus potential Company car, mobile phone, laptop, and healthcare package Company pension scheme Clear progression path to Business Manager / Branch ManagerThe Opportunity As an Area Sales Manager, you will: Be at the forefront of the business, winning new customers and developing existing accounts Drive sales growth and increase profitability within your area Build strong relationships with a wide range of customers Present, negotiate, and communicate effectively with decision-makers Manage your own customer accounts and diary Progress into a Branch Manager role where you will have full autonomy over sales, P&L, purchasing, logistics, marketing, and team managementRequirements ...

Key Account Manager UK South (Hybrid / Remote – 1–2 days per month in office) £55,000 – £65,000 + Benefits We are recruiting on behalf of a growing and forward-thinking technology business seeking an experienced Key Account Manager to join their commercial team. This is an excellent opportunity for a commercially driven account management professional with experience in ERP, SaaS, or subscription-based software environments to take ownership of a portfolio of strategic customers and play a key role in driving long-term client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value. Key Responsibilities Manage and develop long-term strategic relationships with key customer accounts. Act as the primary commercial contact for a portfolio of high-value clients. Build and maintain account development plans aligned to customer objectives and business priorities. Lead regular customer reviews, strategic meetings, and stakeholder engagement activities. Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed. Identify opportunities for account growth including upselling, cross-selling, and contract expansion. * Develop and manage revenue and growth plans ...

Overview We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. Join us, and as a three-time TargetJobs Graduate Employer of the Year and a The Times Top 100 Graduate Employer, we’ll give you the freedom to explore your potential – and the support to shape your own career journey. Ready to make your move? Why join the Graduate Management Training Programme? As a Graduate Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we’ll invest in you. You’ll be in a supportive environment where you’ll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within ...

Bespoke Independent Travel Agency offering a full 360 travel consultancy service to its discerning customers are seeking a Manager for their Leicestershire branch. Offering a traditional luxury travel consultant service face to face and over the phone creating tailor-made itineraries, as well as taking advantage of the latest tech with an online booking platform, you really can get it right for your clients. Offering a more competitive commission scheme than most, with an OTE of £40k pa - £47k pa, they are seeking an experienced and highly passionate Travel Manager, who wants to be part of a growing business. If you have Travel Industry experience and are passionate about what you do and wish to forge a long successful career this is a great Travel Company to join. Based in Leicestershire this is commutable form Burton/Tamworth/Loughborough and surrounding. This company are committed to providing expert, personalised travel advice, outstanding customer service, and bespoke holiday solutions. JOB DESCRIPTION: This is a hands-on, customer-facing role designed for someone who is passionate about travel, thrives in a sales environment, and is ready to take on additional responsibility. You will be instrumental in the store's success-selling a wide range of holidays, building long-term customer relationships, and supporting the day-to-day running of the business. Create and convert holiday enquiries across a wide range of products...

Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site.If you require any adjustments toassistyou inapplying, please contact This Senior Specialist role focuses on managing complex arrears cases, including those involving vulnerable customers, helping to deliver fair outcomes while protecting the Society from risk. Youll take ownership of Residential, Commercial and Buy-to-Let mortgage accounts with serious arrears or breaches, working to find balanced, sustainable solutions. The role also includes overseeing possession proceedings, managing property sales, and maximising recovery of any shortfall balances, all in line with regulatory and best practice standards. As a key member of the team, youll also deputise for the Financial Difficulties Senior Manager, providing support and leadership where required. Heresa taste of what you will be doingasaSenior Financial Difficulties Specialistat Nottingham Building Society:- • Lead the management of complex arrears and breach of terms cases, including vulnerable customers, • Operate with a high mandate level, approving non-standard forbearance and complex decisions, • Act as an escalation point for colleagues and deputise for the Financial Difficulties Team Senior Manager, • Oversee litigation and recovery activity, including court submissions, possession proceedings and pre/post-hearing strategies, • Manage third parties (solicitors, asset managers, LPA receivers), ensuring performance and SLA adherence, • Take ownership of repossession processes, including property sale strategy, approvals and shortfall recovery, • Present complex cases to senior leadership, providing clear, risk-based recommendations, • Maintain strong regulatory compliance (including MCOB and pre-action protocol) across all activity, • Identify and support vulnerable customers, ensuring tailored and appropriate outcomes, • Collaborate with internal stakeholders to manage risk, MI reporting and complex portfolio cases Aboutyou:- • Strong knowledge of mortgage products and MCOB, including detailed understanding of The Nottinghams procedures, legislation and regulatory requirements, • Proven experience managing complex, customer-facing situations with confidence and professionalism, • Extensive mortgage arrears and litigation experience, including preparing court documentation and overseeing asset managers and solicitors, • Expertise in supporting and managing vulnerable customers, • Background within Financial Services, • Excellent communication, organisation and stakeholder management skills, • Highly IT literate, with strong proficiency in Microsoft Office and understanding of web-based systems, • Solid and up-to-date knowledge of MCOB Reward &Benefits- • A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave., • Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations., • For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work., • A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers., • A strong sustainability agenda werecontinually finding new ways to be kinder to the environment by reducing our carbon footprint., • Werepassionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you., • Your health and wellbeingisour priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders. EmbracingDiversityTogether:- We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working toeliminatebarriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About us:- Togetherweovercomebarriers and shapebrighter futures for our customers,colleaguesand our communities. We are a mutual, which means wedonthave shareholders. Instead,wereowned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So,werealways striving to do the right thing for ourcolleagues,communitiesand members. Although our history spansover170 years, our purpose of helping our members save, planforand protect their financial futures is enduring.At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking downbarriers and building better futures by helping our customers achieve the significant milestone of owning their own home. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Salary: 40,000 (Depending on experience) Application process: Please apply via the application button which will direct you to our careers site.If you require any adjustments to assist you inapplying, please contact Lending Portfolio Specialist Make an Impact Where It Matters Are you passionate about complex lending and delivering exceptional customer outcomes? Join us as a Lending Portfolio Specialist, where youll play a pivotal role in managing and nurturing a diverse portfolio of lending relationships. In this dynamic position, youll support the Lending Portfolio Manager in overseeing a range of existing customer accounts from limited company buy-to-let and commercial investment portfolios to complex residential mortgages. Youll help ensure strong credit stewardship across intricate transactions while working closely with colleagues across Lending, Legal, and Credit Risk. Heres a taste of what you will be doingasaIn Life Lending Portfolio Specialist at Nottingham Building Society:- • Act as a subject matter expert for Lending customers, supporting the development of in-life management strategies and controls, • Conduct loan facility reviews, assess contract variations, manage revaluations, oversee watchlist accounts, and support recovery cases, • Maintain portfolio quality through strong credit risk assessment and effective use of mandate, • Mentor colleagues, promoting a culture of expertise and continuous development, • Apply sound judgement to identify risks, prioritise effectively, and recommend mitigations, • Stay current with mortgage regulations and ensure processes remain compliant, • Collaborate with internal teams and external partners to enhance customer outcomes and portfolio performance, • Contribute to strategic projects to evolve lending practices, • Produce accurate, timely MI reporting and analysis, • Ensure compliance with MCOB and Customer Due Diligence (CDD) requirements Aboutyou:- • Strong knowledge of financial services legislation (MCOB, Data Protection Act, TCF, Consumer Duty) and conduct/operational risk, • Expertise in company structures, security types, and interpreting financial statements, • Good understanding of Land Law, conveyancing, land registration, and Housing Act legislation, • Proven credit management experience, particularly across Commercial and Limited Company Buy-to-Let, including complex structures and post-contract variations, • Ability to analyse and interpret business data to inform decision-making and planning, • Track record of delivering results in a fast-paced, risk-focused environment, • Strong stakeholder and relationship management skills, both internal and external, including third-party partners, • Excellent communication and leadership capability, with experience coaching and developing colleagues, • Ability to manage multiple priorities, make sound judgements, and drive continuous improvement and cultural change, • Good market, customer, and intermediary insight, • Experience contributing to or leading project workstreams, delivering against objectives Reward &Benefits- • A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave., • Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations., • For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work., • A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers., • A strong sustainability agenda were continually finding new ways to be kinder to the environment by reducing our carbon footprint., • Were passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you., • Your health and wellbeingisour priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders. EmbracingDiversityTogether:- We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About us:- Togetherweovercomebarriers and shapebrighter futures for our customers, colleagues and our communities. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So,were always striving to do the right thing for ourcolleagues, communities and members. Although our history spansover170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring.At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking downbarriers and building better futures by helping our customers achieve the significant milestone of owning their own home. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

As a Branch General Manager at DFS, youll lead your team to deliver an exceptional customer experience while driving the success and performance of your store.

New Look is seeking a Store Manager for Leicester Highcross to lead an enthusiastic team and enhance customer experience.You will be accountable for store performance and success in meeting KPIs, enabling your team to thrive in a customer obsessed environment.Candidates should have prior management

Business Development Manager - Field Sales (Derby / Sheffield Area) Up to £28,000 Basic + OTE £40,000 + Company Car + Uncapped Commission A fantastic opportunity has arisen to join a growing, family-run organisation within the industrial sector . Due to continued expansion, our client is looking for a driven and energetic Business Development Manager to join their field sales team, covering the Derby and Sheffield region . The Role This is a fully field-based sales position , ideal for someone who thrives on being out on the road, meeting clients, and winning new business. You will be responsible for: Generating new business through cold calling, door knocking, and lead generation Managing and growing your own sales pipeline Building strong, long-term customer relationships Using a bespoke CRM system to track and manage activity Working closely with the wider sales team and attending regular sales meetings What We Offer Basic salary up to £28,000 On Target Earnings: £40,000+ Industry-leading commission structure £12K monthly target = £650 commission High performers consistently exceed this Example: A BDM achieved £37K in a month, earning £1,700 commission Brand new hybrid company car (Toyota Yaris) Company pension Bonus scheme Full-time, permanent position Working Hours Monday to Friday: 9:00am - 5:00pm Flexibility required - success in this role comes from going the extra mile What We're Looking For Field sales experience is essential A confident, resilient attitude - comfortable handling rejection Strong communication and rapport-building skills Self-motivated, ambitious, and target-driven Social media savvy - able to generate and engage leads online A team player with a 'can-do' attitude Full UK driving licence (required) Industry experience is beneficial but not essential. Why Join? Join a supportive, family-run business where your success is recognised Be part of a growing organisation with real career progression opportunities Earn uncapped commission with clear, achievable targets Work in a role where effort directly impacts your earnings TPBN1_UKTJ

Company Description Are you looking for an opportunity to widen your enhance your leadership reach, evolve your remit and make an impact across a number of branches? If so, our Assistant Branch Manager role based at our Derby branch is exactly what you could be looking for. In this role you will support the Area Branch Manager in leading the team and managing daily operations to achieve growth and enhance customer satisfaction within the branch and ad hoc support across the region supporting the Area Branch Manager. The Benefits of a Career with Rexel: Contributory pension scheme and life assurance Bonuses: Gainshare bonus scheme – get rewarded for growth/Performance Related Bonus scheme Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday each year Enhanced parental leave Support & Development: Extensive learning opportunities from day one. Health & Wellbeing: Private Medical Insurance/Free virtual GP service, Healthy Mind Champions, and more! Perks: Staff discounts, exclusive holiday offers and free financial support and education Job Description Reporting to the Area Branch Manager you’ll support branch performance by coaching and motivating the team, overseeing day-to-day operations, and ensuring compliance with company and health & safety standards. You’ll monitor key metrics (quote conversion, overrides, inventory) to drive improvements, manage customer accounts, pricing and terms to protect profitability, and resolve operational or customer issues. You’ll identify training needs, support promotional activity, work closely with supply chain and finance, and prepare regular performance reports — stepping in for the Area Branch Manager as required. Qualifications At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success as an Assistant Area Branch Manager include: Drives Results: Consistently achieving results, even under tough circumstances Holding Accountability: Holds self and others accountable to meet commitments Drive Engagement: Creating a climate where people are motivated to do their best to help the organisation meets its objectives Develops Others: Developing people to meet both their career goals and organisations goals Courage & Risk Taking: stepping up to address difficult issues, saying what needs to be said Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions Curious: Seeking new ways to grow and be challenged using formal & informal learning channels What we are looking for: To succeed in this role, you must have strong negotiation and communication skills to effectively engage with customers and stakeholders. You should be proficient in team development and training facilitation to enhance team capabilities. An excellent customer service orientation with a focus on building long-term relationships is essential, along with a solid understanding of inventory management practices and stock control. Strong organisational skills are necessary to manage daily operations and prioritise tasks effectively. Additionally, you should be able to collaborate cross-functionally with various departments to achieve branch objectives and possess analytical skills to interpret performance data and drive informed decision-making. Additional Information At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best

Are you passionate about building meaningful client relationships and driving real business impact? We’re looking for a Key Account Manager to join our growing Client Accounts team, where you’ll take ownership of some of our most important customer relationships and play a key role in shaping their long-term success. This is an exciting opportunity to step into a highly visible role where you’ll act as a trusted advisor to strategic clients - working collaboratively to enhance service delivery, improve performance, and unlock new opportunities for growth. You’ll combine insight, data, and strong stakeholder management to ensure we consistently deliver exceptional service and value. What You’ll Be Doing In this role, you’ll lead the end-to-end management of strategic accounts, driving customer satisfaction, retention, and commercial performance. You’ll: Build and nurture strong, long-term relationships with key client stakeholders Use data and insight to analyse service performance, identify trends, and drive continuous improvement Lead service review meetings and present performance and KPI reports Act as the primary escalation point for strategic client issues Collaborate with internal teams including Service Delivery, Change Management, and Project Delivery Drive innovation in service delivery models to enhance customer experience and outcomes Contribute to account growth through strategic planning and optimisation of commercial performance This is a role where no two days are the same - you’ll be managing multiple priorities while making a tangible difference to both client success and business growth. What We’re Looking For We’re keen to hear from individuals who are commercially aware, relationship-driven, and thrive in a fast-paced environment. You’ll bring: Experience in a client-facing B2B account management role Strong stakeholder management and influencing skills Excellent analytical and problem-solving capabilities Confidence in presenting to senior audiences The ability to manage multiple workstreams and priorities effectively A proactive mindset with a passion for continuous improvement Experience within IT or managed services environments, or knowledge of frameworks such as ITIL, would be an advantage but isn’t essential. Why Join Us? This is more than just an account management role - it’s an opportunity to take ownership, shape strategy, and make a real impact. You’ll be part of a collaborative, forward-thinking team where your ideas and expertise are valued, and where you can grow your career while delivering outstanding results for our customers. This role also offers a flexible hybrid-working approach. If you’re ready to take the next step and play a pivotal role in managing and developing strategic client partnerships, we’d love to hear from you

As the business continues to grow, they are now looking to hire a Customer Success Manager to support customer activation, retention and commercial growth across a high-volume book of business. B2B SaaS experience in a customer-facing role, such as Customer Success, Account Management or a similar p

You have strong experience in Customer Success, Technical Account Management, Solutions Consulting, Implementation Consulting or a similar customer-facing role in B2B SaaS. Senior Customer Success Manager (Assessment Strategy). Share structured customer feedback with Product, Engineering and Assessm

We’re supporting a UK-based, high-growth SaaS organisation operating in the data resilience, backup, and cyber recovery space to hire a Customer Success Manager. Customer Success Manager – UK Home-Based (Occasional Travel). Contribute to improving Customer Success processes, playbooks, and repor

The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional collaboration. Proactively identify opportunities to improve Customer Success processes, tools, an

AI-first platform with an incredibly strong product and global customer base. We’re hiring a commercially driven Channel Partner Manager to help grow and scale a North American partner ecosystem within a fast-moving SaaS environment. Proven success building and growing channel/partner relationship

I’m working on a great new UK Customer Success Manager role at with a leading retail media AdTech platform. Customer Success Manager EMEA with:-. You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the

Our client, a rapidly expanding international organisation, is seeking Customer Success Managers to take ownership of a diverse portfolio of enterprise accounts. Senior Customer Success Manager - Enterprise - £55-60k + 10-15% + Stock. Customer Success Manager - Enterprise.

An exciting opportunity for a Customer Success Manager to work with innovative, high-growth businesses, supporting them through their commercial and technical journey and helping them unlock their full potential. Experience in customer success, account management, or client-facing roles. Develop cle

Navan is seeking an Associate Account Manager to support Travel and Expense customers. You will assist Account Managers with customer queries, ensuring outstanding service. Responsibilities include managing product-related inquiries, driving customer satisfaction, and providing internal feedback.

Partner with customer-facing account teams and executives (Sales, Renewals, Advocacy, Professional Services, Product, Engineering, Technical Account Managers and partners) on overall platform success, to accelerate customer's time-to-value journey and to protect recurring renewal revenue and expand

As Client Success Manager, you will manage client relationships and provide a customer‑centric experience to a growing portfolio of clients. Our client, an established media production and events business, are looking to onboard a talented and pragmatic Client Success Manager who can execute accou

We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account management. Serve as the voice of the customer internally by advocating for the most significant challenges our customers face. Lead customers through the onboarding process and e

Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops. About Sidetrade and its amazing Customer Success team. About Sidetrade and its amazing Customer Success team.

Law Business Research is seeking a Senior Customer Success Manager to join our London-based team. The ideal candidate will have 3–5 years' experience in a B2B customer-facing role, strong analytical and relationship-building skills, and be adept at using customer success metrics. This role involve

As a Customer Success Manager, you will partner with fellow CS professionals at leading global startups to drive value realization and strategic growth. Customer Success or Account Management within a B2B SaaS environment, ideally with a commercial track record. Join a high-growth AI company redefin

Proven track record in a customer‑facing role (Customer Success, consulting, agency, or sales). We are seeking a highly motivated Customer Success Manager to join our team. Define and track core customer success metrics (e.

Primis is seeking a Senior Customer Success Manager based in London to manage and grow relationships with strategic enterprise customers across EMEA. This role focuses on driving adoption of a high-impact data platform and ensuring long-term success for customers. The ideal candidate has over three

Be the voice of the customer: Advocate for customer priorities internally, influence product roadmap conversations, and make sure the team always has clear visibility into what our top customers need. You'll be joining our Customer Success team to own onboarding and account management for our top-ti

We are looking for a hands-on, technically-minded Customer Success Systems Architect to take full ownership of our Planhat environment. Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers

As a Customer Success Account Manager, you’ll take ownership of Unily’s highest-value enterprise client relationships. Stay ahead of industry and competitive trends to advise clients and inform Unily’s customer success strategy. Customer Success or Account Management roles, with at least 1 yea

The Strategic Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers work directly with customers that can vary in their market segment, size, solution comp

As a Manager of Customer Success at Anthropic, you'll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. This role demands exceptional people leadership combined with deep product knowledge an

We’re looking for a Customer Success Manager who is energized by the challenge of scaling new go‑to‑market motions and driving business impact across a portfolio of high‑value customers. At 11x, we call this a Full Stack CSM—you’ll own the entire customer journey: from onboarding and con