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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: Analysis of results, insights and data from multiple viewpoints Partnering with key stakeholders to refine and optimise insights Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” Performing post insight impact reviews Maintaining a record of business impact and continuous improvement Support quick win and value add initiatives Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance Excellence A positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we’re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: Analysis of results, insights and data from multiple viewpoints Partnering with key stakeholders to refine and optimise insights Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” Performing post insight impact reviews Maintaining a record of business impact and continuous improvement Support quick win and value add initiatives Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance Excellence A positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we’re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we’re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing programme delivering results through others An ability to self-identify process improvements to improve efficiency, and then execute them Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: Analysis of results, insights and data from multiple viewpoints Partnering with key stakeholders to refine and optimise insights Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” Performing post insight impact reviews Maintaining a record of business impact and continuous improvement Support quick win and value add initiatives Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance Excellence A positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact _ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to _ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Based: On site Rolls-Royce in Derby | UK‑wide site coverage Hours: 40hrs Monday -Friday Flexibility required for outages, shutdowns, and critical works JLL Work Dynamics JLL Work Dynamics partners with leading organisations across industry sectors, creating environments that achieve a more humancentric, resilient, and responsible approach to shaping a better world of work. With more than 45,000 specialists globally, the team enables clients to enhance the performance of their real estate portfolios and people to realize their ambitions for a more sustainable built environment. The role At JLL, our Engineering teams support some of the most complex and safety‑critical environments in the UK. We are now seeking an experienced HV Engineer to play a key role in delivering safe, compliant, and resilient electrical operations across the Rolls‑Royce UK estate. This is not a standard electrical engineering role. It is a formally authorised, safety‑critical position with responsibility for controlling and authorising work on high‑risk electrical systems. The Role As an HV Engineer, you will act as the Electrical Authorised Person (HV/LV) for designated Rolls‑Royce sites, based on Derby and supporting locations across the UK. You will hold authority for the safe isolation, switching, and authorisation of High Voltage and complex Low Voltage systems, ensuring all works are delivered in full compliance with the Safe System of Work, Electrical Safety Rules, and statutory requirements. Alongside this authority role, you will remain technically engaged—supporting projects, maintenance, fault diagnosis, inspections, and asset reliability across a highly critical environment. Key Responsibilities • Act as the Electrical Authorised Person (HV/LV) within your defined area of appointment, • Control and authorise work on HV, LV, and complex LV electrical systems, • Prepare, review, and check HV switching programmes and safety documentation, • Undertake isolations, proving dead, restoration of supplies, and transfer of control, • Issue, control, suspend, and cancel permits to work and safety documents, • Verify the competence of the Person in Charge (PiC) and monitor works on site, stopping work immediately if safety is compromised, • Provide training and mentorship to new and existing competent persons, • Review and approve RAMS for high‑risk electrical activities, • Act as Duty Authorised Person when appointed, maintaining system oversight, and manage access to high-risk infrastructure, • Provide technical leadership during outages, shutdowns, critical works, and project works, • Diagnose complex faults and support planned and reactive maintenance activities, • Ensure inspections, testing, and remedial actions meet statutory and client standards, • Maintain accurate records, schematics, and asset documentation, • Promote a strong safety culture, including stop‑work authority where required What We’re Looking For Essential • Electrical trade qualification or engineering qualification (UK‑recognised or equivalent), • Proven experience working with High Voltage and complex LV electrical systems, • Currently appointed as an Electrical Authorised Person (HV/LV) or demonstrably capable of assessment, • Strong knowledge of Safe Systems of Work, Permit to Work, and isolation procedures, • 18th Edition Wiring Regulations, • C&G Level 2 & 3 Electrical Installation or equivalent, • Full UK driving licence, • Willingness to travel UK‑wide and work flexibly for critical operations Desirable • Test and inspection certification, • Experience supporting HVAC electrical interfaces, • Familiarity with critical or regulated environments, • First aid qualification including resuscitation Why Join JLL? • Work in a senior, safety‑critical engineering role with real authority, • Support one of the UK’s most prestigious and complex client estates, • Clear pathways for progression within Authorised Person, Senior HV, and AE‑track roles, • Strong professional governance, training, and support, • A culture that values safety leadership, technical excellence, and accountability At JLL, we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career. We support each other's wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration, both locally and across the globe. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success as an High Voltage Engineer in Derby. #LI-DW2 Location: On-site –Derby, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our _. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

We are hiring for a Chef Manager at The Willows Primary School, Kirkham who wants to ensure our future generations are provided with nutritionally balanced and tasty food. This is a small team with the chef manager taking responsibility for all cooking, cleaning and management of the kitchen area.

Production Engineer (Rail) £50,000 - £60,000 + 33 Days Holiday + EV Car Scheme + Development + Company Benefits Derby Certain Advantage is hiring for a Production Engineer based in Derby. This role is on a permanent basis and is primarily site-based, supporting workshop and operational teams. Are you a Production Engineer or similar, with experience in Rail or Heavy Engineering, looking to play a hands-on role supporting Engineering and Production teams for the maintenance, overhaul, and modification of rolling stock, within a successful and dynamic business? Do you want to join a growing rail services business, where you’ll work closely with production teams to deliver safe, efficient engineering solutions and keep operations running smoothly? This is an excellent opportunity to join a business with a strong pipeline of work, where you’ll have real involvement in day-to-day engineering delivery, technical problem solving, and continuous improvement initiatives. The Company: We are working with a well-established, highly successful rail engineering services provider based in Derby, supporting passenger and freight operators across the UK. With an expanding pipeline of rolling stock maintenance, overhaul, and modification work, the business is strengthening its engineering support capability. The Role: This role is for a Production Engineer with a background in Rail or Heavy Engineering, supporting engineering delivery across freight and passenger vehicles. You will work closely with workshop and operational teams, providing technical support, producing engineering documentation, and ensuring work is delivered safely and efficiently in line with industry standards. Day to Day: • Provide engineering support for maintenance, overhaul, and modification of rolling stock, with a focus on bogies and associated systems, • Produce clear engineering work instructions, procedures, and technical documentation, • Respond to technical queries from workshop and production teams, offering practical solutions, • Raise and manage technical queries with customers, ensuring timely resolution, • Develop and maintain Bills of Materials (BOMs) for engineering activities, • Support fault finding and root cause analysis on rolling stock components, • Ensure all engineering work complies with rail standards and safety requirements, • Work closely with production teams to deliver safe, practical engineering solutions, • Liaise with suppliers, customers, and internal stakeholders to support delivery, • Manage part numbering and support ERP system updates, • Contribute to continuous improvement across production and engineering processes The Individual: • Experience supporting workshop or production environments, • Experience producing engineering documentation and work instructions, • Background in Rail, or Heavy Engineering / Production Benefits: • Employee Electric Car Scheme, • Cycle to Work Scheme, • Annual Salary Reviews & Pension Contributions, • Monthly Rewards & Recognition, • Long Service Awards & Gift Vouchers, • 33 Days Holiday (increasing with service), • Company Socials, • Career Development & Sponsored Training, • Free Eye Tests & Specs Vouchers, • Free On-site Parking, • Holiday Trading Scheme, • Employee Discount Platform (Retail, Gyms, Tech, Travel), • Employee Assistance Programme Does this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people for the job. If you are hunting for a role where you can make an impact and grow your career, we will work with you to find it. We work with businesses across the UK to find the best people in Finance, Marketing, HR, Business Support, IT and Engineering. If this job is not for you, head to certainadvantage.co.uk and register for job alerts and career guidance tips.

JJob Title: Regional Sales Lead – OEM Motor Finance Location: North Midlands & North West Region – remote working with regular travel across your territory (monthly visit to Solihull office) Hours: Full-time, Permanent A bit about us At BNP Paribas Personal Finance, we are proud to be a Top Employer UK and part of a global banking group. We provide simple, responsible consumer finance solutions in partnership with leading retailers and automotive brands. We are building an inclusive, supportive workplace where everyone can thrive. We value different perspectives and believe diverse teams deliver better outcomes for our customers and partners. Our culture is built on three values: we’re positive, we’re brave, and we own it—and we’re committed to making sure everyone feels they belong and can succeed here. The Role As a Regional Sales Lead, you will play a key role in managing and growing relationships with OEM dealer partners across your region. Reporting to the OEM Motor Senior Manager, you will support dealers in achieving strong performance outcomes while ensuring great customer and compliance standards. This is a field-based role offering autonomy, variety, and the opportunity to build long-term, trusted partnerships within the motor finance industry. We particularly welcome applications from women and individuals currently underrepresented in motor finance and sales leadership roles. Key Responsibilities • Build and maintain strong, trusted relationships with OEM Franchise Dealer Partners, • Deliver engaging training on systems, campaigns, processes, and regulatory requirements, • Support dealers to improve performance across financial products, customer suitability, credit volume, and quality metrics, • Collaborate with partners on wholesale requirements, utilisation, and demonstrator planning, • Ensure accurate flow of information into internal risk and compliance teams, • Support resolution of complaints with a balanced, customer-focused approach, • Identify opportunities to grow used car finance pipelines within your region, • Prepare and present commission proposals in collaboration with internal teams, • Act as a trusted advisor, helping partners improve performance and customer outcomes Skills & Attributes We are looking for someone who brings a mix of commercial awareness, relationship-building ability, and confidence working independently in a field-based role. • Full driving licence, • Experience in Retail Motor Finance or a similar financial services environment, • Strong background in account management or business development, • Confident relationship builder with excellent communication skills, • Highly organised with strong time management skills, • Comfortable working autonomously and managing your own territory, • Resilient, adaptable, and motivated by targets and results, • Able to influence stakeholders and build credibility at all levels, • Collaborative approach with a focus on long-term partnerships Could this be you? We know that people often hesitate to apply unless they meet every requirement. If you feel you meet around 75% of what we’re looking for, we would still really like to hear from you. We are especially keen to encourage women to apply, as well as anyone who feels they can bring fresh thinking, strong relationship skills, and a passion for delivering great outcomes. A positive attitude, willingness to learn, and drive to make things happen are just as important as direct experience. Your Application Journey • Initial screening with Talent Acquisition, • Introductory Teams call with the Hiring Team, • Competency interview & presentation (90 mins, in person) We aim to complete the process within 3–4 weeks. Equal Opportunities We are committed to creating an inclusive environment where everyone can thrive. We welcome applications from all backgrounds and actively encourage candidates from underrepresented groups in financial services and motor finance.

Global Talent Acquisition Business Partner Derby | Hybrid Working (2 days onsite) 12-Month Contract with strong potential to move into a permanent role Up to £590/day Umbrella We are supporting a globally recognised organisation operating across aerospace, defence, and advanced manufacturing industries in the search for a Global Talent Acquisition Business Partner to join their Group Business Services function. This is a strategic Talent Acquisition role within a highly matrixed global environment, partnering closely with senior stakeholders and People teams to shape workforce planning, hiring strategy, and talent delivery across key business areas. THIS IS NOT A RECRUITMENT ROLE. The role has been created as a proof-of-concept position with a genuine long-term view, making it particularly suited to someone interested in transitioning from contract into a permanent opportunity over time. The Opportunity You will act as the key Talent Acquisition partner for designated business functions, building strong relationships with leadership teams while driving hiring strategies aligned with business goals and workforce plans. Working alongside TA Operations, Regional TA Leads, RPO providers, and People Partners, you will help deliver proactive and commercially focused talent solutions across a complex global organisation known for innovation, engineering excellence, and large-scale international operations. Key Responsibilities • Partner with senior business leaders and People teams to develop strategic hiring plans, • Translate workforce requirements into effective recruitment and attraction strategies, • Provide market insight, talent intelligence, and guidance on sourcing approaches, • Support workforce planning sessions and divisional people reviews, • Collaborate with regional and global TA teams to ensure hiring alignment and delivery, • Support recruitment campaigns, employer branding initiatives, and process improvements, • Ensure recruitment governance, compliance, and reporting standards are maintained, • Deliver hiring insights and workforce data to leadership teams What We’re Looking For • Proven Talent Acquisition partnering experience within a large, complex, or matrixed organisation, • Strong stakeholder management and influencing skills at senior leadership level, • Ability to balance strategic business partnering with hands-on recruitment delivery, • Strong understanding of recruitment best practice, talent markets, and workforce planning, • Excellent communication, analytical, and relationship-building skills, • Experience working across multiple teams, functions, and geographies, • A collaborative and adaptable approach with strong commercial awareness Additional Information • Hybrid model with 2 days onsite in Derby, • 38-hour working week, Monday to Friday, • No travel expected, • Immediate start preferred due to handover requirements This is an excellent opportunity to join a globally respected organisation where Talent Acquisition plays a key strategic role in supporting future growth, transformation, and innovation across international business functions. APPLY NOW!

Facilities Manager (Hard & Soft) Permanent, Full Time Location: Mobile role covering Derby and surrounding areas ISS Facilities is recruiting for an experienced Regional Facilities Manager to join our team supporting a high-profile government contract. As Facilities Manager, you will take full ownership of service delivery across your allocated regional sites. Managing both hard and soft FM services, you will ensure performance, compliance, and value for money while maintaining strong client relationships within a complex and highly regulated environment. You will act as the key interface between the client and operational teams, ensuring we consistently demonstrate high standards, transparency, and compliance. Key Responsibilities • Oversee hard and soft FM service delivery across multiple sites, • Manage client relationships and proactively resolve service issues, • Ensure full compliance with statutory requirements and SFG20 maintenance standards, • Manage site-based teams including supervisors, engineers, and cleaners (where applicable), • Oversee subcontractor performance, compliance, and service quality, • Ensure accurate reporting and CAFM system (Maximo) updates, • Monitor KPIs, SLAs, and performance metrics, • Ensure all health & safety standards are met, including safe systems of work, • Maintain full ownership of operational performance across your portfolio About You • Proven experience in a Facilities Management role, • Strong understanding of both hard and soft FM services, • Experience managing client expectations in a complex contract environment, • Previous people management / line management experience, • IOSH Managing Safely qualification, • Understanding of statutory compliance requirements, • Working towards Level 3 or Level 4 qualification in Facilities Management This is an opportunity to manage a prestigious government contract, operating within a structured, high-expectation environment where professionalism and service excellence are critical. If you are an experienced Facilities Manager ready to take ownership of a regional portfolio and be the face of service delivery, we would love to hear from you. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Job Title: Territory Manager Location / Region: Derby & surrounding areas (Ideal Postcode DE1) Industry: FMCG Convenience Contract Type: Permanent, Full-time Working Pattern: Monday-Friday (No Weekend Working) Salary / Rate: £28,000 per annum + 10% performance related bonus Other Benefits: Small Company Van + Fuel Card The Role at a Glance We’re recruiting a Territory Manager to manage and grow one of our convenience clients in Derby and Surrounding areas. You’ll build strong relationships with store decision‑makers, negotiate additional displays, increase distribution and visibility, and drive sales for well‑known household brands. This role is ideal for someone with field sales or direct selling experience who enjoys autonomy, building relationships, and seeing the direct impact of your work in store. This role offers the chance to work with a range of different, market leading clients and get your foot in the door with our range of specialist agencies. Not only does this opportunity give you a wide range of experiences, but you’ll also have continuous support from colleagues, fantastic career growth opportunities and excellent perks. About Us Zing is part of Avidity Group Ltd, the parent company of a group of sales and marketing agencies - Zing, McCurrach, Standout, Wave & Thumbprint. We put a little zing into sales. We build communities of tactical teams who support leading brands with new product launches, building distribution and availability, increasing sales in targeted locations and giving consumers the best possible shopping experience. Be yourself and grow, have your voice heard, and develop your career with flexible working policies and an abundance of opportunity with a sustainable, forward-thinking agency. What You’ll Be Doing As a Territory Manager, you’ll manage your own territory, working closely with the Regional Sales Manager and a friendly, supportive field team. Your key responsibilities include: • Managing a FMCG Convenience territory and planning visits around store manager availability to maximise opportunities, • Building and maintaining strong relationships with store managers and key decision‑makers, • Negotiating additional displays and promotional activity, • Driving distribution, availability and compliance across agreed product ranges, • Executing merchandising activity in line with brand guidelines, • Actively selling and promoting products to maximise sales and visibility, • Using sales data to track performance and identify growth opportunities What We’re Looking For We are ideally looking for a candidate who has the following skills and experience, but if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply - you might be just the right person for our team. You’ll need: • Experience working in field sales or similar role, • Strong communication skills and confidence influencing stakeholders, • Stakeholder management experience, • Excellent time management and territory planning ability, • Be elf-motivated and results-driven, • A full UK Driving Licence (no more than 6 points and no previous bans) Nice to Have: • Experience working in convenience sector, • Merchandising or POS execution experience, • Direct selling skills What You’ll Get in Return – Benefits and Perks At Zing, we recognise that people are the key to our success. That’s why our benefits package is designed to offer continuous support, learning and development opportunities delivered by our in-house L&D team, support your wellbeing and work-life balance. Our competitive benefits package includes: • Competitive salary and remuneration: annual pay reviews, performance bonuses and early pay access, • Transport: Company vehicle and fuel card, • Flexible working policies: SMART working options for all staff members and no weekend working, • Flexible annual leave entitlement: 23 days paid holiday + bank holidays (increasing with length of service) and the option to purchase 5 additional annual leave days, • Family friendly policies: enhanced sick pay, maternity/paternity leave, carers leave and parental leave, • Health and Wellbeing: Employee assistance programme, including 8 face-to-face counselling sessions, wellness taskforce, community of mental health first aiders and wellness workshops, • Learning and development: PDR objectives, mentorship, career development plans, access to internal vacancies across all our Group Agencies, • Additional perks: discounted private healthcare, retail discounts, daily lunch allowance and life assurance What Happens Next • First step is to apply via our iCIMS page in just a few minutes (click the apply button!), • Your application will be reviewed by our recruitment team, • If your application is a good match, you’ll intially have a short initial call with a member of our Avidity Group Recruitment Team. If unsuccessful, you’ll only receive an email informing you at this stage, but don’t worry, we’ll keep your details on file in line with our data protection policy and you may be contacted about future roles!, • The next stage is a short interview with the hiring manager, • You’ll then be given quick feedback and next steps (if applicable) If you’re looking for more information on the role, contact our recruitment team on recruitment@weareavidity.com referencing the job title and ID number, and a member of our team will get back to you shortly. We have a fantastic track record of retaining colleagues and redeploying them into our other brand teams across Avidity Group. We are always looking for talented individuals to join our group of agencies. If this role isn’t the right fit for you, submit your CV for general consideration. Our Commitment to Diversity, Equity and Inclusion Feel empowered to be your best and authentic self in a safe and supportive working environment. Our colleagues come from a variety of backgrounds, education, experience levels, age groups, religions and ethnicities. We’re committed to inclusive and blind recruitment practices, providing forward thinking policies e.g. transgender and Ramadan polices, and celebrating diversity through engagement sessions for key events e.g. Pride, International Women’s Day and Black History Month. Discover What It’s Like to Work with Us A place where you can be yourself and grow. Our aim is simple - to create a workplace that allows you to be your authentic self, in an environment that supports your wellbeing and development. Build a career that works alongside your lifestyle, allowing you to achieve a healthy work-life balance. Learn more about our culture and what it’s like to be a member of our team: Join an award-winning sales and marketing team. Read more about our commitment to our colleagues here.

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises.That's someone

Field Sales Representative – B2B - Derby| £28,000 Basic + Uncapped Commission (£45k+ OTE) + Company Car.Sector: Sales, Business Development, Field Sales, Door-to-Door.Are you an ambitious door-to-door sales professional ready to step into the B2B world?.We’re hiring Field Sales Representatives

Production Engineer (Rail) £50,000 - £60,000 + 33 Days Holiday + EV Car Scheme + Development + Company Benefits Derby Certain Advantage is hiring for a Production Engineer based in Derby. This role is on a permanent basis and is primarily site-based, supporting workshop and operational teams. Are you a Production Engineer or similar, with experience in Rail or Heavy Engineering, looking to play a hands-on role supporting Engineering and Production teams for the maintenance, overhaul, and modification of rolling stock, within a successful and dynamic business? Do you want to join a growing rail services business, where you’ll work closely with production teams to deliver safe, efficient engineering solutions and keep operations running smoothly? This is an excellent opportunity to join a business with a strong pipeline of work, where you’ll have real involvement in day-to-day engineering delivery, technical problem solving, and continuous improvement initiatives. The Company: We are working with a well-established, highly successful rail engineering services provider based in Derby, supporting passenger and freight operators across the UK. With an expanding pipeline of rolling stock maintenance, overhaul, and modification work, the business is strengthening its engineering support capability. The Role: This role is for a Production Engineer with a background in Rail or Heavy Engineering, ...

Talent Acquisition Business Partner - Engineering (Global) Location: Derby, UK Reports to: Global Head of Talent Acquisition Operations About the Role This is a strategic, insight‑driven role partnering across three major engineering businesses - Civil, Defence, and Power Systems - to elevate workforce planning, strengthen talent acquisition performance, and drive data‑led decision‑making across a complex global matrix. You will work hand‑in‑hand with four regional TA Business Partners (US, Germany, EPAC, UK) and integrate into the People Services team to shape how engineering talent is planned, forecasted, and delivered globally. This is not an operational recruiter role. It is a strategic talent partner role focused on workforce planning, stakeholder influence, and organisational readiness. What You'll Lead Workforce Planning - Build and mature long‑term workforce planning capability across engineering functions. Talent Acquisition Performance - Improve TA effectiveness through better forecasting, demand planning, and resource alignment. Data Insights - Interpret talent, hiring, and market data to influence leadership decisions. Stakeholder Partnering - Partner with People Partners, engineering leaders, and the RPO to shape talent solutions. Global Collaboration - Work closely with regional TA BPs to ensure consistent, scalable delivery across markets. Brand Visi...

MIG Welder £18 - £20 per hour Day shift Derby The Role We are seeking a skilled Welder. You will carry out welding to high standards, working on components and assemblies in mild and stainless steel. A weld test will be required during the interview process. Key Responsibilities Perform welding tasks to specification in both mild steel and stainless steel Read and interpret engineering drawings Prepare, fit, and align parts prior to welding Carry out quality checks on your work Work as part of a team to meet production goals fabrication workRequirements / Skills Proven competence in welding mild and stainless steel Experience with MIG, or equivalent welding methods Ability to pass a weld test as part of the hiring process Good attention to detail and commitment to quality Able to work within a team and take responsibility for your work Flexibility to work on rotating shiftsIf you are interested in this role please forward your CV Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy...

Stress Engineers & Senior Stress Engineers Certain Advantage is hiring for Stress Engineers based in the Derby area. Those roles are on a permanent basis and are hybrid-based. The Company We’re working with an engineering company specialising in managing complex infrastructure projects, with a strong focus on nuclear energy, renewable energy, and digital transformation solutions. Does this sound like your next career move? If you’re ambitious to grow, this may be your next role? The Role: This role is for a Stress Engineer—someone ambitious and ready to make an impact. You’ll be results-oriented and driven to succeed. You’ll be leading a small, experienced, and collaborative team, and be responsible for: Leading stress and structural integrity assessments using modern techniques FE analysis (strength, fatigue, defects, lifetime assessments) Apply ASME III / ASME VIII, API-579, BS7910, BS7608, R4/R5/R6 codesThe Individual We’re looking for people who can show: Degree in engineering + Chartered Engineer (CEng). Stress assessments in the nuclear sector. ABAQUS (or ANSYS, LS-Dyna, etc.). Altair Hyperworks or similar tools. Coding and scripting using languages such as Python.The Benefits: Competitive salary Training and Development Career progressionDoes this sound like your next career move? Apply today. Working with Certain Advantage We go the extra mile to find the best people f...

Workshop Manager (Rail) £57,000 - £67,000 + 33 Days Holiday + EV Car Scheme + Development + Company Benefits Derby Certain Advantage is hiring for a Workshop Manager based in Derby. This role is on a permanent basis and is primarily site-based, leading the day-to-day operations of a fast-paced rail production and refurbishment facility. Are you a Workshop Manager or an experienced leader with a background in Rail, Heavy Engineering, or Heavy Industrial environments, looking for a pivotal role driving production, safety, and operational excellence, for a growing business which promotes ongoing development? Do you want to join a highly successful rail services business where you will act as the key operational lead, coordinating resources, managing risks, and leading a dedicated production team, with a high degree of autonomy, and the ability to impact the ongoing success and growth of the business? This is an excellent opportunity to join a business with a strong pipeline of work, where you’ll have real ownership over site performance, continuous improvement initiatives, and a "right first time" production culture. The Company: We are working with a well-established rail engineering services provider based in Derby. With an expanding pipeline of work and a focus on safety, quality, and environmental excellence, the business is seeking a strong operational leader to manage, optimize, and safely driv...

Interim Internal Recruiter Initially 3-6 months (could be made permanent) Up to £23 per hour Derby (3-4 days on site, 1-2 days WFH) Full Time - 37.5 hours per weekWe're currently exclusively supporting a growing business in Derby with the need of an Interim Internal Recruiter to support a busy period of growth and project delivery. This is a hands-on recruitment role focused on delivering hires at pace across a broad range of technical positions. The business operates within a fast-moving environment where projects can quickly impact hiring demand, so they need someone proactive, adaptable and confident managing multiple vacancies simultaneously. The immediate requirement is expected to last 3-6 months, with around 25-30 complex hires needed to be made in this period. Depending on project workload, there is a very likely potential for the role to develop into something longer term. The ideal candidate will: - Have previous internal recruitment or talent acquisition experience - Ideally come from a technical recruitment background - Be comfortable working in a fast-paced environment - Be confident partnering directly with senior stakeholders and interpreting hiring needs - Be hands-on, proactive and delivery focused - Have the ability to manage multiple priorities and changing demands This is a fantastic opportunity to join a business during an exciting growth pha...

TXM Recruit are looking for Painters to join a commercial painting company based in Derbyshire to work on a number of their projects from Derby, Nottingham, Leicester, Mansfield, Sheffield etc. They are hiring on a permanent basis but may offer a trial period for a few weeks to make sure it all works. Perm Salary - £15.83 ph + travel time after 30 mins or 28p per mile after 5mi. on target of over 35k per year Temp rate - £20ph CIS * CSCS + PPE + BASIC TOOLS REQUIRED The works itself will be in the commercial setting, offices, schools, hospitals, all new buildings. They will expect you to have your own basic painting tools and can provide any sprayers or other equipment needed. Travel - The company do have some vans to offer but potentially not so please expect to use your own vehicle. Most of the workers currently all meet up at a central spot and jump in vans together if this works. Permanently they will offer 23 days holiday + BH, pension scheme, Price work bonus and other benefits. If you are a painter looking for some permanent work please apply now or call TXM and ask for Chester The TXM Group consists of equal opportunities employers. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection or application process due to disability or a long-term health condition, we will do our best to assist you...

Were Hiring Group HR Manager Wellbrook Education £45,000 £52,000 DOE + Bonus Scheme Full-Time | Permanent Start Date: ASAP Wellbrook Education is seeking an experienced and proactiveGroup HR Manager to support our growing group of companies. We are looking for someone with strong HR expertise, ideally within the education sector, with Independent School experience being highly desirable. This is an exciting opportunity to play a key role across multiple organisations, supporting people, culture, compliance, and strategic HR initiatives. What were looking for: Strong generalist HR experience Education sector background preferred Independent School experience advantageous Excellent communication and organisational skills Ability to work across multiple businesses and stakeholders What we offer: Competitive salary of £45,000 £52,000 DOE 33 days total holiday Company bonus scheme Permanent, full-time opportunity Supportive and collaborative working environment If you are an experienced HR professional looking for your next challenge, we would love to hear from you. Wellbrook School is committed to promoting diversity and equal opportunities within the workplace. We encourage candidates from all backgrounds to apply. Wellbrook School is committed to safeguarding and promoting the welfare of children and expects all staff and ...

Technical Manager- Fire and Gas Systems SME Certain Advantage is hiring for a Technical Manager- Fire and Gas Systems SME based in the Derby area. This role is on a contract basis and is mostly remote. The Company We’re working with an engineering company specialising in solving complex engineering challenges across industries—from aerospace and automotive to healthcare and semiconductors. Does this sound like your next career move? If you’re ambitious to grow, this may be your next role? The Role: This role is for a Technical Manager- Fire and Gas Systems SME—someone ambitious and ready to make an impact. You’ll be results-oriented and driven to succeed. You’ll be leading a small, experienced, and collaborative team, and be responsible for: Requirements validation and specification. Conduct any Risks & Hazards assessment to support design and specifications. Support technical specification and selection of sensors and systems for gaseous fuel detection, oil mist detection and fire detection across. Ensure designs comply with applicable international and regional safety standards and codes (e.g., NFPA, IEC, ISO, ATEX). Oversee installation and commissioning of safety systems. Develop and execute test protocols to validate system performance and compliance.The Individual We’re looking for people who can show: Educational background to a Bachelor’s or Master’s. degree in E...

Working at our clients' office, you will support the HR team. This role would suit someone who is looking to move into an HR role and keen to progress and develop their skills. HR Administration Maintain and update employee records (HRIS systems, personnel files) Prepare employment contracts, offer letters, and onboarding documentation Manage the onboarding and offboarding process Ensure all employee documentation is compliant with legal requirements Recruitment Support Coordinate job postings across platforms Schedule interviews and liaise with candidates and hiring managers Support onboarding administration for new hires Employee Support Act as the first point of contact for HR-related queries Provide information on company policies, procedures, and benefits Assist with employee lifecycle processes (probation reviews, contract changes, etc.) Payroll & Benefits Administration Support payroll processing (e.g., timesheets, absence data, changes) Maintain benefit records and liaise with providers Ensure accurate reporting of employee data for payroll deadlines Compliance & Reporting Ensure compliance with employment law and internal policies Assist with HR audits and reporting requirements Produce HR reports and metrics (e.g., absence, turnover) General Duties Maintain confidentiality of employee information at all times Support HR projects and initiatives as required Contribute to continuous improveme...

We are hiring aTeam Leaderfor our Residential Children's Home inDerby. Salary:Up to £37,960 per annum Hours:Full-time, Permanent (40 hours/week) Shift Pattern: 2on 4 off including evenings, weekends, and on average 8 sleeps per month. Sleep-in Rate:£65 per sleep-in (included in total salary package) Voluntary Overtime Available "Empowering Futures, Nurturing Potential" This is a fantastic opportunity to join a dynamic team and be part of a forward-thinking organisation that prides its self in been child focused while at the same time believing in investing in its team. What we aim to do is offersupportandnurturefor children and young people withemotional behaviour difficulties; and help n...

Global Talent Acquisition Business Partner Location: Derby (Hybrid - 2 days onsite, 3 days home-based) Contract: 12 months (with strong intention to convert to a permanent role) Pay Rate: Up to £620 per day (Umbrella - Inside IR35) We're partnering with a globally respected organisation at the forefront of engineering excellence, delivering innovative and sustainable solutions to support critical industries worldwide. An exciting opportunity has arisen for a Global Talent Acquisition Business Partner to join the Group GBS Talent Acquisition function on an initial 12-month contract with a clear pathway to permanency for the right individual. About the Role As the Talent Acquisition Business Partner, you will act as the strategic link between the central TA function and the Engineering business. You will partner closely with senior leadership, Divisional People Directors, and People Partners to align hiring strategies with workforce plans, business priorities, and long-term talent needs. This is a high-impact, consultative role focused on improving talent acquisition performance through robust workforce planning, data-driven insights, and strong stakeholder partnerships. You will work as part of a global network of four Regional TA Business Partners while integrating into the Engineering People Services team. ...

Telecoms Fibre Engineer / FTTP Engineer We are hiring for an award-winning company offering exceptional telecoms fibre training & fibre engineer job opportunities. Start date of Telecoms Fibre Engineer / FTTP Engineer - Immediately Pay of Telecoms Fibre Engineer / FTTP Engineer - Telecoms fibre engineer will be working from a rate card, If you work hard and put in the effort there is no cap on their earnings. Job Description of Telecoms Fibre Engineer / FTTP Engineer : - Completing Fibre Installations - Overhead / Underground jobs - Completing Fibre Surveying / Repairing Orders - You will be given full and continuous training in this role, and support throughout your working day. - Site Inspection Evaluations Including, Traffic Management to be conducted - Respond professionally and effectively to all customer requests and enquiries Key Requirements of Telecoms Fibre Engineer / FTTP Engineer : - Full UK driver's license with no more than 6 points on. Training provided for Telecoms Fibre Engineer / FTTP Engineer : - If you are successful in your application, you first day of engagement will be at one of our national training centres to complete your training. - Full attendance every day, Monday to Friday, is mandatory, missing days is not an option, as it will affect your ability to complete the course and progress within the role into your buddy period. Telecom Fibre Engineer / FTTP Engineer ...

Mechanical Project Engineer (Rail) £55,000 - £60,000 + 33 Days Holiday + Career Development + Company Benefits + Potential for 1 Day WFH Derby Certain Advantage is hiring for a Mechanical Project Engineer based in Derby. This role is on a permanent basis and is primarily site-based, with some flexibility and client travel. Are you a Mechanical Project Engineer with rolling stock experience, looking to take ownership of high-profile rail projects from concept through to delivery? Do you want to join a rapidly growing rail services business, where you’ll lead technically challenging modification and refurbishment programmes, while managing a small design team and working closely with customers? This is an excellent opportunity to play a key role in a business with a strong pipeline of work, where you’ll have real autonomy, client exposure, and the chance to influence engineering strategy. The Company: We are working with a growing rail engineering services provider based in Derby, supporting passenger and freight operators across the UK. With an expanding pipeline of rolling stock modification and refurbishment programmes, the business is investing in its engineering capability and team. The Role: This role is for a Mechanical Project Engineer with rolling stock experience, leading projects across passenger and freight fleets. You will take ownership of technical delivery, manage a small team of ...

Finance Assistant (Purchase Ledger) £26,000 - £29,000 + 33 Days Holiday + EV Car Scheme + Monthly Rewards & Recognition + Holiday Trading + Employee Discounts + Other Company Benefits Derby Certain Advantage is hiring for aFinance Assistantbased in Derby. This role is on a permanent basis and is fully office-based, supporting the finance function within a busy rail engineering environment. Are you a Finance Assistant or Purchase Ledger Clerk with strong transactional experience, looking for a stable, long-term role where you will be an integral part of a collaborative and supportive finance team. Do you want to join a growing engineering business, where youll play a key role in keeping the finance function running smoothly and ensuring suppliers and contractors are paid accurately and on time? This is an excellent opportunity to join a business with a strong pipeline of work, where youll take ownership of core finance processes and contribute to gradual improvements as systems and processes evolve. The Company: We are working with a well-established, growing rail engineering services provider based in Derby. The business supports major passenger and freight operators across the UK and is continuing to expand its operations and finance team. With ongoing investment in systems and processes, this is...

ServiceNOW Senior Technical Consultant Location: Hybrid role with preference for candidates local to Erskine/London/Newcastle/Aldermaston/Farnborough locations Salary: Dependent on Experience Due to Security clearance requirements candidates must be UK nationals or sole British citizens and resided in the UK for 5 years and over. DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone The role: As a ServiceNow Senior Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform. Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically-focused testing, and configuring technical infrastructure components; and serve as a technical resource on a team. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution. Focus on designing and imp...

Workshop Manager (Rail) £57,000 - £67,000 + 33 Days Holiday + EV Car Scheme + Development + Company Benefits Derby Certain Advantage is hiring for a Workshop Manager based in Derby. This role is on a permanent basis and is primarily site-based, leading the day-to-day operations of a fast-paced rail production and refurbishment facility. Are you a Workshop Manager or an experienced leader with a background in Rail, Heavy Engineering, or Heavy Industrial environments, looking for a pivotal role driving production, safety, and operational excellence, for a growing business which promotes ongoing development? Do you want to join a highly successful rail services business where you will act as the key operational lead, coordinating resources, managing risks, and leading a dedicated production team, with a high degree of autonomy, and the ability to impact the ongoing success and growth of the business? This is an excellent opportunity to join a business with a strong pipeline of work, where youll have real ownership over site performance, continuous improvement initiatives, and a "right first time" production culture. The Company: We are working with a well-established rail engineering services provider based in Derby. With an expanding pipeline of work and a focus on safety, quality, and environmental excellence, the busines...

EYFS Teaching Assistant - Derby, Oakwood £105-£120 Start Date: ASAP Contract: Full-time, long-term temporary Long Term Futures is hiring for an EYFS teaching assistant within the Oakwood area of Derby. This will involve working with, and having experience within, the EYFS sector and framework so a wide understanding and passion is imperative. This role is ideal for someone with experience working in the younger year groups and nursery experience. About the Role Your responsibilities would include, but are not limited to: Notetaking throughout the day and managing paperwork Lead engaging activities for the children Monitor children's progress and report any changes Build strong, positive relationships with the children, and parents and/or caregivers. Creating a safe and positive environment for the children to thrive Upholding safeguarding and health and safety procedures Ideal Candidate Profile: Positive, upbeat character who is willing to learn and get stuck in! Able to commit to a longterm position (one academic year and beyond) Experience working with EYFS frameworks Comfortable with personal care and toileting needs Child workforce DBS on the update service or be willing to apply for one. Why Work with Long Term Futures? Long-term placements only in one school, making you feel part of the team Weekly pay * Free CPD courses for every candidate including Autism, Behaviour and phon...

Global Talent Acquisition Business Partner 12-Month Contract | Hybrid - Derby (2 days onsite) Circa £600 p/d inside An exciting opportunity has arisen for an experienced Global Talent Acquisition Business Partner to join a complex, global engineering organisation on an initial 12-month contract, with a strong possibility of transitioning into a permanent role. Working within a highly matrixed environment, you will act as the strategic link between Talent Acquisition and key engineering business functions, partnering closely with senior leaders, People Partners, and regional TA teams across the UK, US, Germany, and APAC. Key Responsibilities: • Develop and drive strategic workforce planning initiatives aligned to business objectives, • Partner with senior stakeholders across Civil, Defence, and Power Systems divisions, • Translate workforce plans into effective talent acquisition strategies, • Provide market insight, talent intelligence, and data-driven hiring recommendations, • Collaborate with RPO providers and regional TA teams to deliver consistent hiring solutions, • Support employer branding and divisional recruitment campaigns, • Deliver reporting, analytics, and hiring performance insights to leadership teams, • Drive long-term talent planning and resource tracking initiatives, • Act as a ...

Legionella Risk Assessor Salary : £35 - 40kpa + Vehicle (DOE) Location : Derby - covering East Midlands Due to hiring timescales, sponsorship is unavailable for this opportunity Are you a technical specialist looking to find a stable & permanent role with an established company which will support growth in your Water Hygiene career? A Tier 1 Specialist Consultancy is expanding its operations and seeking a dependable Legionella Risk Assessor to cover the North East Midlands region. This is a pivotal role within a growing team, offering the chance to manage high-compliance environments for major commercial and MOD-security cleared sites. The Opportunity You will play a vital role in ensuring the safety and compliance of complex water systems. Your day-to-day remit involves a blend of technical auditing and field-based risk management: Conducting comprehensive Legionella Risk Assessments across diverse water systems. Performing detailed audits of management regimes and Written Schemes of Control. Executing internal quality checks to ensure rigorous technical standards are maintained. Delivering general water hygiene tasks including sampling, temperature monitoring, and flushing. Technical Essentials To be successful, you must demonstrate high-level technical proficiency and a commitment to regulatory excellence: Mandatory: City & Guilds qualification in Legionella Risk Assessment. Compliance Exper...

Global Talent Acquisition Business Partner 12-Month Contract | Hybrid - Derby (2 days onsite)Circa £600 p/d inside An exciting opportunity has arisen for an experienced Global Talent Acquisition Business Partner to join a complex, global engineering organisation on an initial 12-month contract, with a strong possibility of transitioning into a permanent role. Working within a highly matrixed environment, you will act as the strategic link between Talent Acquisition and key engineering business functions, partnering closely with senior leaders, People Partners, and regional TA teams across the UK, US, Germany, and APAC. Key Responsibilities: • Develop and drive strategic workforce planning initiatives aligned to business objectives, • Partner with senior stakeholders across Civil, Defence, and Power Systems divisions, • Translate workforce plans into effective talent acquisition strategies, • Provide market insight, talent intelligence, and data-driven hiring recommendations, • Collaborate with RPO providers and regional TA teams to deliver consistent hiring solutions, • Support employer branding and divisional recruitment campaigns, • Deliver reporting, analytics, and hiring performance insights to leadership teams, • Drive long-term talent planning and resource tracking initiatives, • Act as a consultative...

Location: 35-37 Borough Street Castle Donnington, Derby, DE74 2LA.Contract: 16 hours per week + regular overtime, permanent contract, part time.Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift.E

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireLead Process Manager - Financial CrimeAbout the roleAs a Principal Associate Process Manager, you will own the end-to-end design and health of our Financial Crime processes, spanning Transaction and Application Fraud, Disputes, AML, and Authorisations. You will be responsible for defining process strategy, developing robust oversight, and driving continuous improvement across the Financial Crime portfolio. This is a highly collaborative role where you will lead complex problem-solving initiatives to eliminate operational inefficiencies, balancing commercial and regulatory requirements to deliver exceptional outcomes for both our customers and our operations teams.What you'll doProcess Design & Optimisation: Own and critically challenge process scope, design, and management; define success measures and dynamically monitor Key Results and Critical to Quality metrics.Risk & Control Ownership: Take accountability for the risk and control environment, ensuring regulatory requirements are robustly applied, mitigated, and governed.Continuous Improvement: Apply structured, data-driven methodologies to solve complex problems, lead large-scale transformations, and continuously develop and share process improvement tools to uplift process capabilities within the wider team.Issue Management & Governance: Establish strong governance practices to oversee process health, ruthlessly prioritise improvements, and lead root-cause analysis to resolve operational breakdowns.Stakeholder & Operational Influence: Collaborate closely with strategy and servicing teams to deliver the roadmap, while influencing business changes that impact your process..The skills and experience you needProcess Management Expertise: Proven experience in process management within a regulated industry, with a Lean Six Sigma certification being highly desirable.Risk & Control Management: Prior experience identifying operational risks and managing mitigations through the implementation of robust internal controls.Structured Problem Solving: A track record of using data-driven process management techniques to define problems, implement solutions, and manage large-scale transformation projects.Cross-Functional Collaboration: Exceptional stakeholder management skills with the ability to influence business decisions, manage change, and work collaboratively across diverse teams.Operational Insight & Attention to Detail: A detail-oriented mindset with the ability to master complex systems, ideally complemented by experience working within a contact centre environment.Where and how you'll workThis is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for youWe invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:Wealth & Future: Competitive pension and performance-based bonus schemesHolidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.Health: Access premium care through our private medical insurance.Family Support: We champion your milestones with enhanced parental leave.A full list of our benefits is available here.What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems SpecialistJob Title: Knowledge Data and Systems Specialist (Associate)Location: Nottingham - HybridWorking Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote.Our MissionWe’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.About the RoleThe purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting in the essential data collection and reporting required to measure content effectiveness and system usage. What you’ll doAssist with the day-to-day configuration, user profile management, and maintenance tasks required to keep the knowledge platforms running smoothly and securely. You will help implement approved changes and new features. Extract raw data and assist in the preparation of standard reports and dashboards to track performance metrics and identify trends. You will support the team by providing data-driven insights into content usage and system health.The skills and experience you needSystem Maintenance : Assist in managing user profiles, system permissions, and system health to maintain the day-to-day integrity of the knowledge platform. Including supporting and resolving events/incidents.Technical Implementation Assistance: Support the implementation of new platform features, configure new content templates following established guides, and assist with managing integration.Access Control Administration: Administer user access roles and permissions according to defined rules to control content visibility and manage content creation/editing rights within the platform.Search Optimisation Support: Assist with routine audits of search functionality, updating elements like synonyms and search boosting rules as instructed to improve basic search result relevance.Documentation Maintenance: Maintain, create and update existing technical documentation for the platform's configuration and standard processes.Data Reporting and Dashboards: Execute the creation and scheduled distribution of standard reports and dashboards that track performance and knowledge metrics and evaluation Content Gap Analysis: Collect knowledge and performance data to help identify potential content gaps. Including leading knowledge eco-system feedback for content/platform iteration. Performance Measurement Assistance: Support the quantification of basic knowledge base impact, such as extracting data on ticket volumes before and after content releases.A/B Testing Support: Assist A/B testing and change initiatives.Measures of SuccessSystem and Content Stability: Low frequency of system and content issues or outages due to effective support and maintenance tasks.Search and CI Functionality: Successful execution of routine search tuning tasks that contribute to improving search results. Data Accuracy and Timeliness: Consistent delivery of accurate standard reports and data extracts according to the required schedule.Effective Support: Timely and effective logging, escalation, and resolution of technical support issues related to the platform.Documentation Currency: All assigned technical documentation is maintained and kept up-to-date.Impact Measurement: All updates and reports are tracked against key metrics to show how they support improving performance, help users find information, and support business goals. Where and how you'll workThis is a permanent position based in our Nottingham office. We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar. What’s in it for youWe invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:Wealth & Future: Competitive pension and performance-based bonus schemesHolidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.Health: Access premium care through our private medical insurance.Family Support: We champion your milestones with enhanced parental leave.A full list of our benefits is available here.What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, LondonManager, Compensation ConsultingAbout this roleHere at Capital One, Compensation is an important component of our Total Rewards strategy which focuses on Delivering Total Rewards that compel the best people to join and stay with Capital One and empower them to live their best lives. We are looking for a Manager, Compensation to join our International compensation team and who are detailed, results-oriented and flexible with the ability to manage multiple initiatives in a fast-paced environment. This role is responsible for designing, planning, and implementing compensation programs, policies, and procedures across our international footprint.We work in a business-casual, collaborative environment where one’s contributions are recognised, successes are elevated and effort is rewarded. We bring an analytically rigorous, data-driven approach to compensation and are focused on improving the associate experience including associate understanding of pay. The ideal candidate for this role should exhibit strong communication, influencing, and problem solving skills towards all stakeholders. Experience gathering requirements and digging into the details of business objectives along with the ability to translate these requirements into terms that others can develop solutions for is critical.We bring a data-driven approach to compensation. If you have a passion for analysing compensation and want to be part of a winning team, then this is the job for you! What you’ll doPartner with HR and senior business leaders to develop pay programs for our International Business while exhibiting strong communication, influencing, and problem solving skills and ensuring alignment with the HR and business strategy for Capital One internationally Deliver expert compensation consulting and develop proposals and presentations about compensation programs (including market data and appropriate pay levels/targets) to influence and educate senior level decision-makersServe as the primary compensation point of contact for mid-year and year-end compensation cycles for assigned client groups, ensuring smooth execution and managing within internal and external controlsContribute to strategic compensation projects, key initiatives or processes horizontally across client groupsCollaborate with recruiters to develop competitive offer packages for external hiresPerform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternativesConduct benchmarking and job evaluations using market data and internal evaluation, and regularly analyse our market position on jobs; make recommendations on market adjustmentsResearch and formulate recommendations on external and internal employment offers, job leveling, and internal equity adjustments through the use of salary surveys and internal compensation toolsDraft plans, educational materials, and communications designed to provide associates, managers, and HR partners with timely and accurate information regarding compensation initiativesBe an influential HR leader who thinks beyond compensation programs and builds strategic initiatives in close partnership with our HR analytics and benefits teamsDemonstrate an understanding of labour and pay equity laws to effectively audit, analyse and develop internal compensation practices inclusive of corrective actions as neededProvide compliance consultation to HR and your business clientsWhat we’re looking forCompensation management experience, preferably within a regulated industryHigh level of experience with building compensation models and conducting pay analysisExperience in a client consulting roleAdvanced Google Sheets / Excel skills (VBA, macros, array functions) and experience in developing data-based stories in Powerpoint / Google SlidesGreat attention to detail to understand compensation analytics and how to present to senior business leadersAbility to work cross-functionally and globally with lots of stakeholders to drive compensation decisionsExperience with Workday (desirable)Experience with benchmarking tools (BetterComp) or reporting tools (Tableau, Business Objects)Knowledge of human resources and compensation, including knowledge of Local laws/regulations relating to compensationWhere and how you'll workThis is a permanent position and can be based in our Nottingham or London office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday.Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

White Collar Factory (95009), United Kingdom, London, LondonSenior Strategy AnalystWhat you’ll doYou’ll join our Analytics department in one of our core teams; Marketing Strategy, Lending Strategy, Customer Management, Valuations, Financial Support or Fraud.In this role, you’ll help us on our mission to Change Banking for Good by:Using your analytical skills to solve complex business challenges, finding patterns in the data and building new credit risk strategies. For example, you could determine who is most likely to use a credit limit increase responsibly, the optimal account terms on a price comparison website, or the best support for customers behind on payments.Optimising lending decisions to drive sustainable lending growth and improve customer experiences.Delivering strategic recommendations and bringing them to market - working with product, data and tech teams to deliver them.Ensuring good outcomes for customers by tracking and drawing insights from performance of credit decisions.What you’ll needEnjoy solving analytical challengesAble to use technical skills to solve complex data problems. If you know how to use SQL and Python, that’s great. No worries if not, as we will help you learnStrong mathematical and critical thinking skillsAn open mindset in your approach to change and personal developmentExperience leading a project, and working with people at every level to see it throughA university degree or equivalentExperience in consulting or financial servicesWhere and how you'll workThis permanent position offers the flexibility of being based in either our London or Nottingham office. We prioritise collaboration and connection, so you’ll be based in office three days a week, from Tuesday through to Thursday. To further foster teamwork, you'll also travel between offices twice a month. Mondays and Fridays are designated as company-wide virtual days.What’s in it for youWe’re set up for growth – and that means in our people, as well as our business. You’ll get plenty of opportunities to learn and develop your career. We love to give our Strategy Analysts the opportunity to rotate to roles across various teams, from Marketing and Lending strategy, to Customer Management and Valuations. This is part of our winning formula for creating great future leaders so this role is well suited to high performers looking for growth opportunities.As well as that, you’ll get:Pension and bonus schemes25 days’ holiday (and the option to buy up to 5 more)Private medical insuranceSeason ticket loansCycle to work scheme Enhanced parental leaveIf you’re based in Nottingham, you can use a fully-serviced gym, subsidised restaurant and mindfulness and music rooms. In London, you can sweat it out on our rooftop running track. See our full list of benefits here What you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireForecasting Lead - Principal AssociateAbout this roleThis is an exciting opportunity to manage a small but mighty team responsible for producing demand forecasting for our Customer Operations area. If you are experienced in using tools and techniques to manipulate data, managing others and interested in Forecasting and Planning, then please read on!What you’ll doLead a small team to cover the production of all forecasts across operationsProduce medium and long term customer demand forecasts for critical contact centre process areas and oversee the creation of back office operations forecastsPlay a lead role in the creation of our operations budgets and outlook refreshes with Finance, through the provision of future volume demand viewsUtilise planning data, models and insight to provide compelling advice and recommendationsMaintain strong, collaborative relationships by engaging stakeholders to become a trusted partner of the operationContinually improve the quality and accuracy of our forecasts by reviewing tools, assumptions, models and processesCommunicate capacity plan outputs in a simple, easy to understand wayEnsure the efficient and effective use of resources in line with agreed planning periodsWhat we’re looking forExperience of producing forecasts in an operational environment to deadlinesUnderstanding of complex models (Excel based) to enable a continuous improvement based approach and solve problemsExperience coaching and managing a small team to maintain engagement and good service to our customersFantastic stakeholder management skills and ability to manage multiple stakeholders and effectively We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates.Where and how you'll workThis is a permanent position and will be based in our Nottingham offices.Our flexible, hybrid working model gives you the opportunity to work both remotely and in our offices, which provide great spaces for in-person collaboration. Our core office days are Tuesday to Thursday, but the number of days you actually spend in the office will be led by your team, the work you’re doing and your preferences. Many of our associates have flexible working patterns, so we’re open to discuss flexible working arrangements with you.What’s in it for youBring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformationWe offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leaveOpen-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee caféWhat you should know about how we recruitWe pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and alliesOutFront – to provide LGBTQ+ support for all associatesMind Your Mind – signposting support and promoting positive mental wellbeing for allWomen in Tech – promoting an inclusive environment in techEmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industryCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).Who We AreAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you dont feel you tick every box, wed still genuinely love to hear from you. Take the helm of the entire marketing engine at Nottingham Building Society and shape the future of an ambitious, purpose driven brand. You will set the vision for growth, customer value and marketing impact, transforming bold commercial goals into powerful marketing outcomes. Leading expert channel teams and cross functional collaborators, you will modernise marketing with cutting edge data, AI, personalisation and seamless omnichannel experiences. Poised as the successor to the CMO, you will operate with enterprise-wide influence, creative courage and sharp commercial instinct, building a high performing, future fit marketing organisation that drives revenue, margin and long term growth. This is your opportunity to define what great looks like and elevate NBS to its next era. Heres a taste of what you will be doing as a Head of Marketing at Nottingham Building Society: • Enterprise & Commercial Leadership Own the marketing strategy, investment decisions and commercial outcomes, influencing product, pricing and distribution through insight., • Growth & Performance Deliver full funnel growth across all channels, ensuring activity drives acquisition, engagement, loyalty and commercial value., • Brand & Creativity Lead brand positioning and governance while driving creative excellence and insight led storytelling., • Customer & Brand Advocacy Represent marketing priorities at senior forums and shape enterprise wide strategy., • Data, Digital & AI Capability Build future fit capability across first party data, AI, automation, personalisation and connected omnichannel experiences., • Measurement & Optimisation Set the measurement framework and performance rhythms to enable real time optimisation and clear ROI., • Matrix & People Leadership Lead and develop a high performing team, aligning channel experts and partners behind shared goals., • Risk & Governance Ensure regulatory compliance, Consumer Duty, data privacy and strong controls across all marketing activity. About you: • Strategic & Commercial Acumen Skilled in enterprise level strategy, value creation, P&L drivers, investment allocation and ROI., • Marketing Excellence Deep expertise in, proposition development, go to market launches, full funnel growth, CRM and lifecycle marketing., • Data, Digital & AI Fluency Strong command of first party data strategy, segmentation, experimentation and AI or automation for personalisation and optimisation., • Matrix & Executive Leadership Confident influencing at Exec level, aligning cross functional teams, setting clear measures and driving accountability., • Creative & Storytelling Leadership Able to lead distinctive brand building, insight driven storytelling and high craft creative standards., • Change & Transformation Capability Experienced in operating model redesign, capability building and improving processes and governance., • Proven Track Record Led multi-disciplinary marketing teams in regulated industries, delivered brand evolution, built always on data driven marketing, influenced ExCo or Board, and grown talent., • Values, Behaviours & Ways of Working Outcome focused, adaptable, customer obsessed, collaborative, values led; committed to inclusive marketing, clear operating rhythms and strong communication. Reward & Benefits: • Competitive Package : Fair salary benchmarked against market data, annual discretionary bonus, car allowance and 29 days holiday plus bank holidays., • Health & Wellbeing : Access to Bupa Private Medical , mental health first aiders, and a suite of wellbeing resources to support you inside and outside of work., • Work-Life Balance : 35-hour working week for full-time roles, with flexibility to help you perform at your best., • Career Growth : Ongoing personal and professional development, well support your ambitions and help you grow your potential., • Inclusive Culture : Be part of a friendly, values-led team that genuinely cares about doing the right thing for colleagues and customers., • Giving Back : Use two paid volunteering days each year to support causes close to your heart, through our Samuel Fox Foundation., • Sustainability Focus : Join a business committed to reducing its carbon footprint and making a positive impact on the environment., • Free access to Octopus Money :Financial coaching & tools that help you plan, manage, and make the most of your money. Embracing Diversity Together: We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to creating an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

Contract type : Permanent Hours: Full-time 35 hours per week Location: Reford, DN22 Salary: 25,000, with progression to 25,500 once fully competent At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you dont feel you tick every box, wed still genuinely love to hear from you. This role is based on site, giving you the chance to connect face-to-face with your team and customers every day. Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customers shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners. You will join a small, collaborative branch at the heart of your local community. This is a fast-paced role where youll be an active force for good, striving to do the right thing by your colleagues, customers, and the community they serve. Heres a taste of what you will be doing as a Savings Customer Ambassador: - • Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture, • Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score, • Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations, • Thoroughly understand our customers needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals, • Be a proactive force for good at the heart of your local communities by achieving the Network goal, • Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience, • Continue to learn and grow by owning your development to support your ongoing development journey and career development About you: - • You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences, • Strong communication skills both face to face, written and via phone/ email, • Highly self-motivated and proactive in approach, • Digitally confident, open to new ways of working and change resilient, • High empathy with a strong desire to do the right thing for our colleagues, customers and the community Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us! Reward & Benefits - • A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave, • Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations, • Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work, • A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers, • A strong sustainability agenda were continually finding new ways to be kinder to the environment by reducing our carbon footprint, • Were passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you, • Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders Embracing Diversity Together: - We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

We are hiring across multiple regions:.

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