Customer Service Administrator
hace 18 días
Chellaston
Genuinely fantastic company requires a Customer Service Administrator to provide outstanding service to their customer portfolio. You will play a key role in driving commercial success by ensuring smooth day-to-day operations, supporting sales administration, and delivering exceptional customer experience. Hybrid working available along with other fantastic benefits: • Circa £27,000 salary (DOE), • Monday – Friday, 37.5 hours per week, • Hybrid (after probation) Benefits: • 25 days holiday + bank holidays, • Generous pension scheme, • Car parking Job Description: • Managing order for assigned customers, • Collaborating with the sales team to monitor orders., • Verify deliveries alongside the Customer Service Leader., • Develop a strong, long-term relationship with customers., • Provide essential product and order/contract information., • Offer regular updates., • Deliver appropriate support to resolve any customer complaints., • Maintain regular communication with the Sales team to ensure alignment between the commercial strategies of Sales and Customer Service., • Ad hoc as required to support the overall efficient operation of the company. Person Specification: • Good standard of education required., • Demonstrated relevant customer service work experience., • Strong written and verbal communication., • Expertise in the MS Office suite, with a strong focus on Excel., • Problem solver., • Analytical with high attention to detail., • Team player., • Experience in change management