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White Collar Factory (95009), United Kingdom, London, London Manager, Compensation Consulting About this role Here at Capital One, Compensation is an important component of our Total Rewards strategy which focuses on Delivering Total Rewards that compel the best people to join and stay with Capital One and empower them to live their best lives. We are looking for a Manager, Compensation to join our International compensation team and who are detailed, results-oriented and flexible with the ability to manage multiple initiatives in a fast-paced environment. This role is responsible for designing, planning, and implementing compensation programs, policies, and procedures across our international footprint. We work in a business-casual, collaborative environment where one’s contributions are recognised, successes are elevated and effort is rewarded. We bring an analytically rigorous, data-driven approach to compensation and are focused on improving the associate experience including associate understanding of pay. The ideal candidate for this role should exhibit strong communication, influencing, and problem solving skills towards all stakeholders. Experience gathering requirements and digging into the details of business objectives along with the ability to translate these requirements into terms that others can develop solutions for is critical. We bring a data-driven approach to compensation. If you have a passion for analysing compensation and want to be part of a winning team, then this is the job for you! What you’ll do Partner with HR and senior business leaders to develop pay programs for our International Business while exhibiting strong communication, influencing, and problem solving skills and ensuring alignment with the HR and business strategy for Capital One internationally Deliver expert compensation consulting and develop proposals and presentations about compensation programs (including market data and appropriate pay levels/targets) to influence and educate senior level decision-makers Serve as the primary compensation point of contact for mid-year and year-end compensation cycles for assigned client groups, ensuring smooth execution and managing within internal and external controls Contribute to strategic compensation projects, key initiatives or processes horizontally across client groups Collaborate with recruiters to develop competitive offer packages for external hires Perform deep analysis on effectiveness and competitiveness of existing compensation programs and model potential impact of alternatives Conduct benchmarking and job evaluations using market data and internal evaluation, and regularly analyse our market position on jobs; make recommendations on market adjustments Research and formulate recommendations on external and internal employment offers, job leveling, and internal equity adjustments through the use of salary surveys and internal compensation tools Draft plans, educational materials, and communications designed to provide associates, managers, and HR partners with timely and accurate information regarding compensation initiatives Be an influential HR leader who thinks beyond compensation programs and builds strategic initiatives in close partnership with our HR analytics and benefits teams Demonstrate an understanding of labour and pay equity laws to effectively audit, analyse and develop internal compensation practices inclusive of corrective actions as needed Provide compliance consultation to HR and your business clients What we’re looking for Compensation management experience, preferably within a regulated industry High level of experience with building compensation models and conducting pay analysis Experience in a client consulting role Advanced Google Sheets / Excel skills (VBA, macros, array functions) and experience in developing data-based stories in Powerpoint / Google Slides Great attention to detail to understand compensation analytics and how to present to senior business leaders Ability to work cross-functionally and globally with lots of stakeholders to drive compensation decisions Experience with Workday (desirable) Experience with benchmarking tools (BetterComp) or reporting tools (Tableau, Business Objects) Knowledge of human resources and compensation, including knowledge of Local laws/regulations relating to compensation Where and how you'll work This is a permanent position and can be based in our Nottingham or London office. We have a hybrid working model, so you’ll be based in our office 3 days a week on Tuesdays, Wednesdays and Thursdays, and can work from home on Monday and Friday. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Lead About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. You will manage a team of process managers and be responsible for mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business to manage change and improve some key business processes. What you’ll do Process Management: Manage and evolve the operational Quality Assurance framework to support in the delivery of great outcomes for our customers and business Set up for new lines of work, designing scorecards, monitoring guidance and job aids, working closely with partners across the business Ensure that process documentation is relevant and kept up to date, and lead process reviews with 2nd and 3rd line functions Own the development of the control suite to ensure that our key risks are appropriately managed, and documented actions are taken when appropriate Constantly develop your personal tool-kit of process improvement techniques, and actively sharing learnings across the team Consider new technologies and tools such as AI and automation to redefine the way we QA and set up for the long term Support projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives Stakeholder management: Understand your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Design effective reporting catering for a wide stakeholder audience People Leadership: Leading a team of QA process managers, responsible for performing and validating quality checks as well as setting QA’s up for success through effective change management and training. Create an inclusive, high-performance culture, setting clear goals and expectations that align with the strategic objectives Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. Support the recruitment, onboarding and training of new associates, ensuring capabilities are built early and reinforced through ongoing learning Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Strategic Alignment: Support and drive the delivery of Department wide initiatives, goals and priorities, contributing to the overall success of Quality Assurance for the business What we’re looking for Strong in-built analytical mindset which enables you to quickly spot trends and opportunities in raw data Great attention to detail to understand systems and technology, as well as operational processes Preferable: Experience of using LEAN or Six Sigma methodology Knowledge of conduct risk and compliance requirements Ability to work cross-functionally with lots of stakeholders to input into key decisions and deliver tangible business results A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus Ability to cope with issues and process breakdowns outside of your control and work with key stakeholders to remediate these A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Error trends and root causes System failures Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: Analysis of results, insights and data from multiple viewpoints Partnering with key stakeholders to refine and optimise insights Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” Performing post insight impact reviews Maintaining a record of business impact and continuous improvement Support quick win and value add initiatives Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Ability to prioritise own day to day workload effectively Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance Excellence A positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Quality Assurance Process Manager (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA’s to deliver in line with business needs. This is an individual contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, high risk workstreams, requiring strong judgement skills providing assurance and actionable insight through accuracy and proactive identification of Great customer outcomes, process adherence/execution Non process adherence / execution Training and knowledge gaps Process gaps Error trends and root causes System failures Validation (2nd and 3rd Line of defence monitoring): Conduct reperformance of QA monitoring across multiple workstreams, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership and supporting with coaching and upskilling QA team members Process Management: Build and maintain knowledge of how our processes operate on the frontline, inclusive of set up and maintenance of key documentation for BAU, QA methodology and framework and control governance, alongside driving consistent and correct application of methodology, mitigating identified risks, gaps and exposure as part of ensuring appropriate governance and control with the QA framework Stakeholder management: Be the point of contact for multiple Operational areas and internal stakeholders, working collaboratively to understand QA output and support continuous improvement inclusive of Leading impactful calibration sessions to Operational and cross functional stakeholders, ensuring a balanced view is discussed to reach the right and calibrated outcome Root cause and thematic analysis to provide actionable insights and recommendations to key stakeholders to improve outcomes and drawing connections across multiple lines of business Deliver effective reporting catering for a wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous improvement through effective reporting and communication Coaching and Mentoring: Model Quality Assurance excellence, setting a consistent tone for expectations, deliverables, outputs and behaviours through mentoring and coaching QA team members, supporting progress, talent development, framework development and driving strengthened outputs for Stakeholders Onboarding: Design and lead the induction process for new QA hires, ensuring they hit the ground running, empowered, enabled and with a deep understanding of our quality framework, along with leading upskilling to meet department needs Governance: Assess the detailed impacts of change initiatives to ensure all changes are well managed and QA is set up for success. Use problem solving techniques to resolve process breakdowns, including in the management of issues and events impacting the risks of the QA process Support well managed activities such as control testing Be responsible for ensuring appropriate governance is in place to report on business results through Line Of Business meetings Provide administrative support for the management of the QA monitoring platform Reporting and projects: Deliver appropriate reporting for your role along with supporting with adhoc reporting and QA projects What we’re looking for A self starter, with the ability to demonstrate initiative, ownership and work autonomously in driving your own performance Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business Be able to quickly learn and maintain a detailed knowledge of agent level processes Knowledge of conduct risk and compliance requirements Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change The ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements Strong communications skills, being able to present findings in a clear and concise manner both written and verbally Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis A passion for improving customer outcomes and Quality Assurance excellence An engaged and motivated individual with a positive mindset, contributing to the culture and values that are important to Capital One Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes and QA platforms within a regulated industry Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Financial Support About the role Process Managers thrive in understanding how things work, and constantly challenging how we can improve them. This means mapping out business processes, understanding and mitigating business risks, ensuring we have the right controls in place – and then making them better. As a Process Manager, you will work with extended teams across the department, and the wider UK business, to manage and improve some key business processes. What you’ll be doing Process Managers have the opportunity to: Participate in Capital One’s process transformation by defining and implementing process improvement agendas, driving efficiencies to create better experiences for our customers Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma Apply different methods for process improvement such as variation reduction, waste elimination, or risk mitigation technique Identify and manage risks to the process, building effective preventative and detective controls, partnering with our risk management and data analysis teams to develop the right level of oversight and monitoring Apply management skills such as communications and change leadership to help drive key priorities like technology changes, and continuous improvement Working within a business built on rigorous data, insight and effective risk management, your responsibilities will include: Identifying operational breakdowns and inefficiencies through KPIs to drive action to streamline and simplify existing processes Analysing and improving existing processes to ensure consistently great customer outcomes Ensuring that processes are compliant with enterprise standards and regulations Partnering with technology, multiple stakeholders, including intent owners and delivery teams, and vendors to ensure change is delivered smoothly Managing risks and events ensuring any impacts are remediated and issues are fixed forward in a timely manner Identifying any impacts to the risk environment including impacts to existing risks, as well as identifying new potential risks. Working with the Analysts to create new controls where needed Reviewing your process end to end, through the eye of the business, customers and other key stakeholders to identify and deliver opportunities to positively impact performance and assist the organisation to meet its business objectives and goals What we’re looking for A keen attention to detail, to be able to understand key operational processes, systems and technology An understanding of Collections processes are preferred Experience of decision making and problem solving and ability to combine business experience and insights from a range of sources to make effective recommendations. Ability to work in a matrix environment with multiple stakeholders to drive business decisions around an appropriate approach to process management, and ensuring execution is in line with the process definition. Strong business judgement, leadership and integrity: able to bring a healthy, balanced approach to business with a strong customer focus Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

The Ark (95988), United Kingdom, London, Network Compliance Senior Manager About this role The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One’s network and merchant businesses to help implement the framework for the network compliance program. The Network Compliance Senior Manager is a critical member of the team responsible for delivering effective challenge and compliance advice for business processes worldwide, as well as serving as a subject matter expert to ensure the development of the network compliance program at Capital One aligns with the company’s broader enterprise risk management framework. Senior Managers in Network Compliance at Capital One are highly motivated Risk Management professionals with excellent organizational, leadership and communication skills. They have a high level of exposure to business leaders and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to the company. What you'll do: Utilizing subject matter expertise, provide advice and effective challenge on the compliance risks impacting the network and merchant businesses through both formal and informal engagements Develop expert-level understanding of network and merchant business processes Analyse business processes and determine applicability of laws and regulations based on Capital One’s global legal inventory Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks Maintain subject matter expertise in the broader payments industry and applicable laws, rules and regulations Collaborate with first and second line functions to analyse the existing risk management program framework and applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with respect to nuanced or specialized considerations, as necessary Ensure ongoing application of compliance requirements to business expansions and new products, including as the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration What we're looking for: Strong organizational skills, clear results orientation, and focus on achieving both short and long term goals Successful track record of thriving in both a highly regulated industry and a fast paced, entrepreneurial, and dynamic environment Collaborative, solution-oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high-performing team Highly developed interpersonal, presentation, and communications skills (written and oral) coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal, and negotiation skills Ability to balance operating independently with appropriate escalation and interaction with senior leadership Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department; Understanding of key regulatory requirements and three lines of defence risk management framework What we're looking for Bachelor's Degree or relevant experience A compliance specific skillset/knowledge Significant experience in legal, compliance, or risk management OR relevant regulatory experience in consumer financial services or payments industry An advanced degree, including Doctorate or Master’s degree is desirable We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates. Where and how you'll work This is a permanent position and can be based in either our Nottingham or London offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Job Title: Intercom Technical Lead Overview: MRTC (Midlands Radio Telephone Centre) specialises in high-quality, customised radio and intercom communication solutions for the motorsport and event industries. With over 40 years of experience, the company works with numerous international race series, including Formula 1, Formula E, Le Mans, WEC, and MotoGP. Known for its bespoke communication systems, MRTC combines Kenwood, Motorola, and Clear-Com technology with in-house expertise to meet the specific needs of teams and organisers worldwide. Job Description: The Intercom Technical Lead plays a crucial role in MRTC’s customer-facing operations, providing exceptional on-site technical support to global motorsport and event-based customers in both individual and team environments. The role requires extensive subject-matter expertise in a variety of communication systems, ensuring that MRTC’s wide range of equipment performs flawlessly under demanding conditions. In addition to assisting with trackside support, the Intercom Technical Lead is responsible for system design, management and documentation, coordination with customers, users and staff, and ticket resolution support. By building customer relations and providing cutting-edge technical solutions, this role also ensures that MRTC remains at the forefront of the communications industry. Role Expectation: As part of MRTC’s Intercom Department, the Intercom Technical Lead is required to travel extensively to a range of motorsport venues. The role also demands adaptability, working out of hours (evenings and weekends) aligned with racing schedules, and performing in all weather conditions. The position involves interfacing directly with race drivers, racing teams, suppliers, and organisations under the intense pressure of competition, where technical support can make the difference between success and failure on track. Working as part of a wider support team, this physically active role requires stamina for long days on site, the ability to lift and move equipment, and the capacity to communicate effectively, even in high-pressure, high-noise environments. The fast-paced nature of motorsport means that applicants for this role must be able to troubleshoot quickly with limited resources, making critical decisions in real-time during practice, qualifying, and race sessions. Responsibilities: · Lead intercom-based trackside and remote technical support for high-profile customers in motorsport and events. · Liaise and manage high-level customer relationships, both pre- and post-event, offering technical solutions and encouraging business growth. · Build, test, and certify a wide variety of intercom systems before deployment. · Design and configure intercom systems, IT networks, and associated equipment live at event locations. · Troubleshoot and resolve communication equipment issues in real time. · Perform advanced-level training for customers and internal departments regarding proper use and logical troubleshooting of systems. · Manage intercom systems at a variety of events, utilising time prioritisation to support multiple customers and their communication requirements. Essential Skills: · Significant experience in technical support, preferably in motorsport, broadcast, AV, or military. · Extensive experience with Clear-Com, Riedel, RTS, or Green-GO intercom systems, including Logic, script-writing, and sub-level diagnostics. · Advanced knowledge and practical application of audio protocols, such as AES67, Dante, or MADI. · Excellent troubleshooting and problem-solving skills. · Ability to work under pressure in time-sensitive situations. · Exceptional time management and organisational skills. · Excellent customer service and interpersonal skills. · Professional outlook, positively influencing team members and customers, championing values, and driving standards. · Willingness to travel extensively to race events (both nationally and internationally, for approximately 120 days a year), in addition to working from the Intercom Department and providing remote support to live events. · Valid driver's licence with clean driving record. · Excellent verbal and written communication skills. · Advanced use of network and audio diagnostic equipment. · Excellent understanding of managed network switches (Cisco and Netgear AV Line), routing, VPN (OVPN), and other remote technologies. · Dante Level 3 certification. · Netgear AV Level 2 certification or equivalent. · Deployment of AES67/Dante Domain Manager in a temporary event environment. · Experience of other AoIP technologies, such as RAVENNA. Desired Skills: · Knowledge of race operations and procedures. · Experience managing small-to-medium-sized event delivery or remote support operations. · Thorough understanding of customer training, system design, and technical onboarding. · Experience contributing to department planning, recruitment, and commercial growth. Benefits: · Career progression and development opportunities. · Extensive travel opportunities. · Competitive pay, including bonuses. · Private healthcare. · Exposure to a technologically dynamic, fast-paced motorsport environment. Salary: · Available on request

Store Colleague Store Colleague Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. The Role: As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. We're looking for someone who can work 3-4 days per week, including weekends. Shifts may start as early as 6:00am for deliveries and finish as late as 8:30pm. Opportunity for overtime available. What you will bring with you: • Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood., • Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information., • Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently., • Eagerness to Learn: A keen interest in ongoing learning and professional development., • Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance., • Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals., • Flexibility, Flexible to work shifts that may include evenings, weekend and some bank holidays Benefits: • Attractive rates of pay, • Paid holidays, • Additional leave for birthdays, and special occasions, • 20% colleague discount in Stores, • Discretional annual bonus scheme, • Access to other discounts and benefits, • Opportunity to do charity work in your local community, • Career progression About Us: At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we're down, they lift us up. If we're lonely, they're our company. If we need a friend, they listen. Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care. And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can't tell us what's wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need. We're one pet family with a shared love of the animals who make us who we are. We know that there's nothing like the bond between pet and owner - many of us are pet owners too. And we're here to make that bond stronger than ever. We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly. "We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!"

Job Title: Intercom Technical Lead Overview: MRTC (Midlands Radio Telephone Centre) specialises in high-quality, customised radio and intercom communication solutions for the motorsport and event industries. With over 40 years of experience, the company works with numerous international race series, including Formula 1, Formula E, Le Mans, WEC, and MotoGP. Known for its bespoke communication systems, MRTC combines Kenwood, Motorola, and Clear-Com technology with in-house expertise to meet the specific needs of teams and organisers worldwide. Job Description: The Intercom Technical Lead plays a crucial role in MRTC’s customer-facing operations, providing exceptional on-site technical support to global motorsport and event-based customers in both individual and team environments. The role requires extensive subject-matter expertise in a variety of communication systems, ensuring that MRTC’s wide range of equipment performs flawlessly under demanding conditions. In addition to assisting with trackside support, the Intercom Technical Lead is responsible for system design, management and documentation, coordination with customers, users and staff, and ticket resolution support. By building customer relations and providing cutting-edge technical solutions, this role also ensures that MRTC remains at the forefront of the communications industry. Role Expectation: As part of MRTC’s Intercom Department, the Intercom Technical Lead is required to travel extensively to a range of motorsport venues. The role also demands adaptability, working out of hours (evenings and weekends) aligned with racing schedules, and performing in all weather conditions. The position involves interfacing directly with race drivers, racing teams, suppliers, and organisations under the intense pressure of competition, where technical support can make the difference between success and failure on track. Working as part of a wider support team, this physically active role requires stamina for long days on site, the ability to lift and move equipment, and the capacity to communicate effectively, even in high-pressure, high-noise environments. The fast-paced nature of motorsport means that applicants for this role must be able to troubleshoot quickly with limited resources, making critical decisions in real-time during practice, qualifying, and race sessions. Responsibilities: · Lead intercom-based trackside and remote technical support for high-profile customers in motorsport and events. · Liaise and manage high-level customer relationships, both pre- and post-event, offering technical solutions and encouraging business growth. · Build, test, and certify a wide variety of intercom systems before deployment. · Design and configure intercom systems, IT networks, and associated equipment live at event locations. · Troubleshoot and resolve communication equipment issues in real time. · Perform advanced-level training for customers and internal departments regarding proper use and logical troubleshooting of systems. · Manage intercom systems at a variety of events, utilising time prioritisation to support multiple customers and their communication requirements. Essential Skills: · Significant experience in technical support, preferably in motorsport, broadcast, AV, or military. · Extensive experience with Clear-Com, Riedel, RTS, or Green-GO intercom systems, including Logic, script-writing, and sub-level diagnostics. · Advanced knowledge and practical application of audio protocols, such as AES67, Dante, or MADI. · Excellent troubleshooting and problem-solving skills. · Ability to work under pressure in time-sensitive situations. · Exceptional time management and organisational skills. · Excellent customer service and interpersonal skills. · Professional outlook, positively influencing team members and customers, championing values, and driving standards. · Willingness to travel extensively to race events (both nationally and internationally, for approximately 120 days a year), in addition to working from the Intercom Department and providing remote support to live events. · Valid driver's licence with clean driving record. · Excellent verbal and written communication skills. · Advanced use of network and audio diagnostic equipment. · Excellent understanding of managed network switches (Cisco and Netgear AV Line), routing, VPN (OVPN), and other remote technologies. · Dante Level 3 certification. · Netgear AV Level 2 certification or equivalent. · Deployment of AES67/Dante Domain Manager in a temporary event environment. · Experience of other AoIP technologies, such as RAVENNA. Desired Skills: · Knowledge of race operations and procedures. · Experience managing small-to-medium-sized event delivery or remote support operations. · Thorough understanding of customer training, system design, and technical onboarding. · Experience contributing to department planning, recruitment, and commercial growth. Benefits: · Career progression and development opportunities. · Extensive travel opportunities. · Competitive pay, including bonuses. · Private healthcare. · Exposure to a technologically dynamic, fast-paced motorsport environment. Salary: · Available on request

As Senior Research Communications Manager you will champion our research. We are recruiting for a Senior Research Communications Manager to join on a full-time, permanent contract working 35 hours per week. Your leadership and in-house expertise will ensure that research communications activity is i

A £6,000 Golden Hello is available for Cyberspace Communications Specialists,subject to the eligibility criteria. As a Cyberspace Communications Specialist you will be responsible for the technology at the heart of the RAF. It all starts with Cyberspace Communications Specialists.

Role: Complaints Handler Salary: £30,000 + benefits Location: This role is fully remote - you can work at home Contract: Permanent full time Hours: 40 hours per week (shifts between 8am-8pm Mon-Sat) Training: Home based for 4 weeks Checks: Right to Work in the UK, Criminal Record Check, Credit Check, CIFAS and Sanctions checks, Any other associated checks This is an exciting opportunity for an experienced Complaints Handler to join my client on a permanent basis working at home. My client is certified as great place to work UK in 2025! They deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to their success they have exciting opportunities in their Banking and Financial Service sector - You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Training: 2 weeks then 2 weeks Grad Bay Background Checking: Right to Work in the UK Criminal Record Check Credit Check CIFAS and Sanctions checks Any other associated checks About the Complaints Handler role: We are looking for a highly motivated individuals who deliver on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Client values will be displayed at all times. What you'll be doing as a Complaints Handler: Work within current standard compliance processes, systems, and procedures, and report simple non-compliance issues. Prepare routine letters and reports for approval, while following up on pending issues. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities. Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues. Who we're looking for to do this Complaints Handler role: Minimum 12 months experience of complaint handling in a financial services regulated environment in the UK Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touch point and have a clear understanding of next steps Excellent verbal and written communication Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines Objection handling whilst remaining professional Values my client is looking for: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.Please follow the link to apply for his home based Complaints Handler role. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

ServiceNOW Senior Technical Consultant Location: Hybrid role with preference for candidates local to Erskine/London/Newcastle/Aldermaston/Farnborough locations Salary: Dependent on Experience Due to Security clearance requirements candidates must be UK nationals or sole British citizens and resided in the UK for 5 years and over. DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone The role: As a ServiceNow Senior Technical Consultant you will be part of an innovative team, working to develop world class customer solutions using the ServiceNow platform. Provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically-focused testing, and configuring technical infrastructure components; and serve as a technical resource on a team. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution. Focus on designing and implementing solutions on the ServiceNow platform. Provide guidance, thought leadership, and hands-on development to both our client and internal technical resources. Responsibilities: You will be a part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers. Participating in client workshops and requirements gathering to build requirements and design solutions. Advising and making recommendations on proposed solutions. Developing in ServiceNow the defined solutions to meet defined requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT and go-live support. Mentoring and training more junior members of the team Producing documentation and training material for the implemented solutions. Requirements: The ideal candidate will have several years' experience in ServiceNow design and development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service. Able to work as part of a team or individually to project timelines, you will need to be pro-active, creative and able to research solutions and make recommendations, willing to learn and take on new challenges. You will need to have the ability to work from home and also to travel to client locations for meetings and workshops or work on client sites for periods where required. What we offer: You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such you will receive regular training and development opportunities and ability to achieve certifications to aid your personal development. You will be joining a supportive and friendly team of consultants who share ideas, knowledge and creativity to ensure everyone succeeds in the provision of high quality, leading edge ServiceNow solutions We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you. TPBN1_UKTJ

Are you ready to join a vibrant team and contribute to the smooth operation of our client's office? We are seeking a motivated Admin Assistant to support the Invoicing and Recoveries Team! If you have a knack for organisation and a passion for delivering excellent administrative support, this could be the perfect opportunity for you! Summary: Start date: ASAP Duration: 6 months with potential for longer! Location: Castle Donington Pay Rate: £16.88 per hour Hours: 37 per week Monday to Friday all onsiteAbout the Role: As an Admin Assistant, you will report to the Cable Damage Credit Control Supervisor and play a crucial role in ensuring that our administrative and accounts receivable activities run efficiently and accurately. This is a fantastic opportunity to enhance your skills in a supportive and collaborative environment. Key Responsibilities: Mail Management: Collect and distribute external and internal mail to relevant team members or departments. Chasing Letters: Gather daily letters from the printer, check credit control notes, and ensure they reach the appropriate recipients on time. Email organisation: Manage the Credit Control & Debt Resolution mailboxes, ensuring customer queries are acknowledged and forwarded to relevant teams within set timelines. Invoice Handling: Post or email copies of invoices and statements as requested by customers. Claim Generation: Create and send Letters of Claim through post or email as needed. Basic Credit Control: Assist with credit control activities through phone, email, and letter communications. General Clerical Duties: Undertake other office duties as required to support the team. Team Collaboration: Be a proactive team player with a flexible approach to work. What We're Looking For: Technical Skills: Excellent Microsoft Office skills, particularly in Excel. Written Communication: Proficient writing skills that convey information clearly. Interpersonal Skills: Friendly and confident with the ability to work independently. Verbal Communication: Strong verbal communication skills. Organisational Skills: Excellent organisational abilities to manage multiple tasks Experience: Previous office experience is advantageous but not essential.Why Join Us? Training: Initial training will be provided, with ongoing support as you gain experience. Work Environment: Enjoy an office-based role from Monday to Friday, within a dynamic team atmosphere. Competitive Pay: Earn a competitive hourly rate while developing your career.If you are enthusiastic about contributing to a team and possess the skills outlined above, we want to hear from you! Don't miss out on this exciting opportunity to kick-start your administrative career with our client. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. If you do not hear back after 5 working days, please assume that you have unfortunately been unsuccessful on this occasion. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Automation Project Engineer Derbyshire £55-60k doe + overtime & great benefits • Do you have experience with PLC coding, SCADA and HMI software?, • Have you completed full life-cycle projects including URS, FDS, design & testing, commissioning and support manuals?, • Interested in working for a true industry leader in their field? This is a great opportunity to work for a specialist automation business, expanding their team on the back of recent contract wins and significant investment. You’ll play a key role in the design, development and delivery of automation and control systems, working closely with Project Managers and Lead Engineers to manage full project lifecycles and ensure successful project outcomes. Key Responsibilities: • Design and modify PLC, HMI and SCADA control systems to meet client requirements, • Produce system schematics, process diagrams and technical documentation, • Support factory testing and site commissioning activities, • Work with suppliers and internal teams to deliver projects on time and within specification, • Ensure compliance with industry standards, regulations and best practice About You: • Experience in a Project Engineer or similar role within automation or control systems, • Strong knowledge of PLC/SCADA systems and industrial communications, • Ability to interpret technical specifications and produce detailed designs, • Comfortable working both independently and as part of a team, • Willingness to travel to customer sites when required Benefits include supportive working environment with personal development plans, annual pay reviews, opportunities to progress, enhanced holiday allowance, on-site gym, flexi time around core hours, overtime rates and more! Interested? Click to apply

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Req ID: (phone number removed) Location: Derby Appointment Basis: Permanent Apply by: 29/05/2026 Salary: £46,000 - £48,000 DOE with excellent benefits At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Your future role As a Schematics and Apparatus Engineer (S&A), you will be responsible for designing the train’s electrical architecture, including cubicle layouts and wiring routes. You will specify electrical apparatus in line with the Preferred Parts List and project requirements, ensuring compliance and functionality. Additionally, you will also be responsible for producing pure principle schemes (PPS) and detailed apparatus specifications to support accurate implementation throughout the project lifecycle. We’ll look to you for: Ensure timely delivery of the complete electrical case or a set of electrical deliverables for each baseline, providing the right product at the right time to the project, including - Apparatus specification Connector coding specification Cubical specification PPS, Solution principle scheme (SPS), Cable principle scheme (CPS) Routing Wiring list Harness case & calculation Electrical architecture at train level Managing the configuration of their deliverables Managing the S&A QCD of their activities, sub-contracting management (inputs / outputs management) Continuous improvement or Return on Experience (RoE) management from previous project All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Electrical and/or electrotechnical engineering knowledge is required for the role Experience in using E3 tool is required Electrical CAD experience Train system knowledge is highly desirable Good Communications and interpersonal skills Customer Focus Structured and organised with Hands-on approach Fluent in English Able to work in an international, multi-site and matrix organisation structure Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Enjoy stability, challenges and a long-term career free from boring daily routines The role offers car or car allowance Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our dynamic, inclusive, and safety-focused working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) Up to 52 weeks full maternity and adoption pay 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday A wide range of flexible benefits that you can tailor to suit your lifestyle You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Equal opportunity statement: Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise

SENIOR SOUS CHEF Pay Breakdown: Hourly Rate £13.71-£15.21ph (£32,169.54-£35,689.18pa) + Est Hourly Gratuities £0.95ph (£2,223.00pa) + Guaranteed 45-hour Contract + Hourly Paid Overtime + Discounted Food + On-site Parking Job Summary Assist the head chef in the smooth running of the kitchen and be committed to providing the highest standards of food preparation, cooking, service and staff management ensuring that all company policies and procedures are adhered to. Essential Requirements Proof of right to work in the UK Have a UK bank account in your name Able to converse in English Have a fixed place of residence and live within a reasonable travelling distance of the outlet Preferred Qualifications & Experience 2 years sous chef experience Computer literacy skills Core Responsibilities Food Service Maintain product knowledge and ensure that all food and associated products are served quickly, efficiently and presented to the Distinctive Inns standard as described in the food specifications Prep & Setup Take full responsibility for the setup and effective operating of your section. Complete prep on time, every day and ensure full availability of all menu items Deliveries Assist in all processes relating to deliveries including checking in the orders, storage and stock rotation Clean As You Go Ensure all kitchen and back of house areas are hygienic and cleaned to the highest standard, at all times Additional Responsibilities Staff Management Maintain a high standard of staff management and be accountable for ensuring all kitchen employees are performing their responsibilities to the highest standard. Lead by example, motivate and ensure staffing levels are in line with targets, and in relation to sales performance Staff Training Identify and monitor training needs, take an active role in developing people and the training of all kitchen employees ensuring they prepare and serve food to the Distinctive Inns standard and conduct performance reviews Stock Management Manage all stock management systems in conjunction with the head chef including ordering, checking, counting, storage, rotation, loss investigation with all stock wastage and/or transfers clearly recorded. Attend any scheduled food stock checks as and when required Ordering Complete product-ordering on time, every time; ensure full availability of all food and non-consumable items. Finance Manage all aspects of finance in the kitchen including sales, gross profit, stock control, disposable catering supplies and controllable expenses Customer Complaints Deal with customer complaints swiftly in a professional manner, follow the customer complaints procedure to resolve all issues Office Administration Complete office administration for your department and ensure the kitchen team complies with the company standard including the correct and proper use of keys, paperwork and delivery notes KPI Targets Be accountable for the results achieved in the pub for the hard and soft KPIs including net profit, wages, stock, turnover, sales, audits, mystery visits and feedback Emergency Cover Be available for emergency cover ensuring the pub is fully staffed in all areas, with a member of management present on all shifts Kitchen Diary Complete all daily, weekly and monthly checks (Fire Safety, Health & Safety, Operational & Compliance) to the required standard Sales Opportunities Maximise all sales opportunities in the business, including quality of food cooking, preparation, service and availability Financial Forecasting Plan the kitchen rotas weekly with the head chef and general manager, in line with budgeted targets, taking the necessary daily action to reduce/increase hours, in line with sales Kitchen Operation Take full responsibility for the set-up and effective operation of the kitchen, within company policy, at all times Team Meetings & Communication Manage the timely distribution and briefing-in of all company communications through regular meetings and act as the first point of contact for identifying and resolving kitchen team queries and problems, ensuring your team are well trained, knowledgeable and motivated Recruitment Identify recruitment needs and take an active role in search and selection activities and the appointment of staff, in line with the company recruitment policy, ensuring that all paperwork is certified, copied and completed, in line with Home office and company guidelines Work Section Work in all sections of the kitchen to ensure that best practice is maintained by the team and that any areas requiring improvement are identified promptly Our Vision Distinctive Inns will be the leading independently owned pub company in the East Midlands by consistently providing our customers with an uncompromised approach to delivering the highest quality in food & drink in exceptionally stylish interiors combining comfort and atmosphere with outstanding service to create a brand which offers a memorable drinking & dining experience. Training & Development Distinctive Inns is an independent pub company in constant growth with a proven track record of promoting from within. We pride ourselves on the development of every individual, in every team, and we will provide you access to a wide variety training courses with nationally recognised accreditations and qualifications. Working Environment & Company Ethos We are an innovative forward-thinking company, and we use some of the most cutting-edge technologies in the industry to help us to succeed. Whether it is reservation management, rostering, health & safety compliance, or procurement we have partnered with some incredible companies all which make the business run smoothly. We believe communication is key and that every department must work in harmony to be successful. You will receive regular pay reviews which run in conjunction with performance appraisals, which will give you the opportunity to move into a more senior role as soon as you are ready. Our Mission To give our customers the best drinking & dining experience possible through consistently providing exceptional Food, Drink, Service, Surroundings and Value. TPBN1_UKCT

Ready to find the right role for you? Salary: up to £48,500 per annum plus Veolia benefits Hours: 43 hours per week, Mon - Fri 8.30am to 4.30pm , with a 1 in 3 weekend callout rota Location: Mobile across West Midlands When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. We're looking for a qualified candidate to carry out PPM maintenance regime, fault finding and repairs on large industrial utility plant, de-commissioning and re-commissioning (electrical & Mechanical) on a wide range of Plant including (Steam and Hot Water Boilers, ASHP, Compressed Air Systems and Water Treatment plant), BMS systems including Trend, PLC, Scada & Iconics Platforms. The role will be working within a close team where they will be Veolia's lead on site and key is to deliver excellent customer focus and service delivery. The role will also be our key front facing Customer Contact on a daily basis and be able to liaise with the client for service deliverables. The role will require a flexible approach ensuring that the service delivery to our clients is met at all times which in turn means holidays are covered within a fixed rota, which will be determined by clients operational requirements. What we can offer you: 25 days of annual leave Refer an Engineer to us once you've joined and earn £1000 Access to our company pension scheme Free physiotherapy and 24/7 GP service Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental, and financial health Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Carry out duties in accordance with the Veolia Health and Safety manual and Company Operating Procedures and work to the values of the company mission and vision statements. To write Permit to Works and Carryout Isolation's on equipment for you and contractors To ensure and maintain a superior level of aesthetics and housekeeping in and around the plant, equipment and buildings To safely carry out all Veolia Planned Preventive Maintenance activities ensuring they are all complete with the desired Month / Time Frame which involves the planned preventative maintenance, routine servicing and inspection and commissioning on all mechanical plant, electrical equipment and instrumentation. To safely operate and maintain all site main utilities under Veolia's control ensuring 100% service delivery is supplied to the client under contract KPI's To work within a close Team on a 1 in 4 call out / weekend working Rota covering the sites 24/7 Interact with our Clients on a Daily basis to meet their needs and deliver excellent customer service delivery. Interface with the site's Computerised Maintenance Management System in accordance with company operating procedures. Provide assistance to contractors working on site. Work in any area within his/her competence under the direction of the Operations supervisor. What we're looking for: Qualified to C&G level in Electrical Maintenance HV Electrically qualified as AP (Training can be given) Proven ability to fault find on PLC and control systems Must be able to form part of a small team and be willing to coach and assist other team members Be pro-active and self-managing and to exercise individual core technical skills effectively, flexibly to a high personal standard of workmanship. To maintain a high standard of housekeeping Self motivating and a strong team player with a can do attitude prepared to go the extra mile Proven ability to fault find and problem solve both electrically and mechanically Excellent communications skills (written, telephone manner/verbal/face to face). Able to understand and act on both verbal and written instructions/procedures Seeks out and takes opportunities to learn new skills Good PC skills Full Driving licenceWhat's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

Help us bring our internal communications to life and support a positive employee experience across the business. Help deliver engaging internal communications that keep colleagues informed and connected that could be drafting articles or emails, creating graphics, presentations, newsletters, gifs

Network & Communications Installation Engineer -. You will be responsible for consulting on design, configuring network hardware, commissioning, and delivery of a projects Network and telecommunications systems. NETWORK DATA INSTALLATION CONFIGURATION COMMS COMMUNICATIONS CISCO CCNA CCNP LONDON WAN

About the RoleThe Communications & PR Manager will lead all internal and external communications for the organisation. Job Description Communications and PR Manager

Exposure to the telecommunications sector could be helpful.

The role: The Digital Communications Assistant will support the Digital Communications Manager in the planning, creation, and delivery of digital communications across the organisations online channels to support the overall business objectives. Key responsibilities: Schedule and publish social medi

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Partner with External Communications on media strategy and reactive response. Support Internal Communications on sensitive employee messaging and protocols for business continuity scenarios. Work closely with brand, legal, scientific, HR and operational teams to ensure facts, actions and communicati

The successful candidate will enhance customer satisfaction and promote a positive brand image while managing social media and internal communications. Amey Group in Trafford is offering a permanent position for a Communications Advisor to engage with the community and deliver effective marketing st

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At TJX Europe, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development.Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Ma

This role sits in our Corporate Affairs team, which looks after all internal and external communications for M Group.

We operate a dynamic working model built on trust, choice and balance.Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and

You will be the support person or the sales person in the office who is trying to improve the customers' experience, you will like customers and enjoying helping them.You might get a bit of criticism for wanting to get it right first time and be frustrated that other people don't see it your way.Bei

We operate a dynamic working model built on trust, choice and balance.Colleagues typically connect in person 3 days per week, as we know the best ideas and relationships grow when we collaborate side by side.We also offer Dynamic Friday Hours, giving colleagues the opportunity to flex their time and

Our client, a large Managed Service Provider, is looking for an experienced Account Manager to drive revenue growth within a defined customer base, selling a full portfolio of IT services.You'll take ownership of a key account, developing long-term relationships while identifying and delivering new

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Maintain disciplined and regular communications within accounts, from C-level executives to front line administrators, while building credibility through timely action and responsiveness during the proactive engagement.

Account Manager/ New business N14.Office Based £28,000 - £34,000 Benefits comms.Due to substantial sustained commercial success, a highly organised multi-tasker with an understanding of the sales lifecycle, is required to provide a broad ranging, client focused sales support and Account Management

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Desk-Based Account Manager ( based in North London ).Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable.Managing and growing existing customer accounts (phone/email/video).Key Responsibilities: Account manager and New business.Maintain regular contac

Are you a commercially driven National Account Manager with experience in the wholesale and foodservice sectors? We're recruiting for a National Account Manager to join a high-performing business unit of a major UK food business.This role is integral to the continued growth of the organisation and o

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Job Title: Water Treatment Account Manager Location: Croydon, Greater London Salary/Benefits: £35k - £55k + Training & Benefits Due to recent expansion, our client is recruiting for a switched-