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Join Our Team as a Client Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and Brightwell. You will be a key player in ensuring client satisfaction, the role provides a vital link between the client stakeholders and colleagues across Brightwell. As an advocate for change the Client Operations Manager will identify opportunities to build or improve upon our product portfolio contributing to Brightwell’s growth strategy and ensuring excellent client satisfaction. What you’ll do: • Manage a portfolio of pension clients, acting as point of contact at a strategic and tactical level with senior client management members and other associated stakeholders, building strong client relationships., • Within Brightwell, work with the wider business functions to ensure all client requirements are met to the highest quality and supporting the senior management team to build and maintain client relationships., • Support the development of proposals and presenting these to new clients. Identify and develop opportunities for commercial growth and client service level enhancement. Supporting planning and implementation activities at a senior level., • Report key delivery successes and anticipating client concerns and managing client stakeholder expectations in consideration of operational performance fluctuations, changes in service delivery (including regulatory changes) and project work. Managing day-to-day communications proactively where appropriate, setting expectations for response turnaround to help ensure consistency of treatment across the client portfolio., • Develop and implement client retention strategies and account development in support of Brightwell’s strategic agenda for growth., • Oversee client reporting, working with the wider business to ensure reporting is provided to clients on schedule and support with presentations to clients., • Understand and leverage opportunities to create solutions that meet all stakeholder requirements, • Act as a day-to-day contact for client enquiries, setting expectations for response turnaround and ensuring agreed targets are met This role would suit someone with: • A proven track record in developing and maintaining client relationships including senior stakeholder management., • A high level of commercial awareness with experience in the identification, development and implementation of products and services to meet emerging client needs, • Experience in the sale of new products and services to existing and potential clients, • The ability to build and maintain strategic partnerships with stakeholders, • Strong influencing skills with the ability to communicate effectively at all levels within and external to the organisation, • A positive and professional attitude, • The ability to work to deadlines and manage workload appropriately, • Experience of operating in a change environment, • Experience of identifying and driving continuous improvement, • Proven management experience in the pensions industry (desirable) Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: • Annual performance bonus of up to 20%., • 25 days holiday (increasing to 30 with service) plus bank holidays., • A pension with 15-17% employer contributions (depending on age)., • 8 x salary Life Insurance., • Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave), • Free health assessments., • Health cash plan., • Professional study support., • Employee Assistance Programme and free Wellhub wellness network platform access., • Free on-site parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.

As the Technical Expert Bioanalysis, you will act as a Key Account holder for both existing and developing Clients.You will have excellent communications skills and the ability to converse succinctly with key stakeholders, providing them with accurate information and progress reports on a consistent

Job Purpose To maximise the visibility of the business to all relevant stakeholders, ensuring that the organisations core values of Service, Quality and Value are upheld across all marketing activity. The role is responsible for ensuring consistent, accurate, and effective promotion of the companys services across multiple service areas, including training, assessment, qualifications, and sourced training solutions. Key Responsibilities The Marketing Coordinator will be responsible for the coordination and delivery of day-to-day marketing activity and will: Work closely with senior management to develop and implement a marketing plan that supports the overall business strategy. Coordinate and maintain the marketing plan, ensuring activities are delivered on time and in line with business priorities. Manage all marketing channels including website, digital platforms, press, and direct communications. Develop, manage, and maintain company branding guidelines to ensure consistent brand representation. Monitor the effectiveness of marketing initiatives and produce monthly KPI and performance reports. Write and distribute engaging press releases and marketing content for online and print publication. Create and distribute regular newsletters for internal teams, associates/suppliers, and customers. Support sales and business development activity through customer communications and promotion of service availability. Respond promptly and professionally to incoming marketing-related emails and telephone enquiries. Support internal teams and external partners to ensure all materials and outputs comply with brand guidelines. Organise and coordinate company events, including internal engagement activities and relevant industry exhibitions. Manage and maintain the company website, ensuring content is accurate, current, and regularly updated. Liaise with SEO suppliers to maximise keyword presence in line with business objectives. Produce marketing presentations and video content to support training courses and service delivery. Skills & Experience Required Proven experience in marketing coordination or support, ideally in a service-led or B2B environment. Strong multi-channel marketing knowledge (digital, web, press, direct communications). Experience managing websites, SEO, and external suppliers. Excellent written and verbal communication, producing content such as press releases, newsletters, and presentations. Organised and detail-oriented with the ability to manage multiple priorities and deadlines. Ability to maintain brand consistency across all materials. Comfortable supporting sales initiatives, events, and internal/external campaigns. Proficient in Microsoft Office and basic marketing tools. Confident, proactive, and able to work both independently and collaboratively. TPBN1_UKTJ

JOB DESCRIPTION About the role Are you passionate about helping people? You could be the perfect fit for our new Independent Living Advisor role at The Guinness Partnership. This is a full time, 35 hours per week, permanent role covering our sites in Chesterfield, Sheffield and Shirebrook. You will need to hold a full UK Driving license and have access to your own vehicle. The overall purpose of the role is to provide an intensive housing management service to Guinness sheltered housing customers. What we are looking for We know that how we do things is just as important as what we do, so youll not only be highly self-motivated with the rigour to pursue goals, but youll also be a confident collaborator, networker and relationship builder with a willingness to go the extra mile to get the job done. The role will require regular travel to sites in Shirebrook, Sheffield & Chesterfield. You will be able to demonstrate Essential: Previous experience of working with the elderly and proven ability to foster a spirit of co-operation and sense of independence within this group. Demonstrable commitment to Equality and Diversity. Ability to adapt communication style to suit individual needs or when explaining technical information. Previous experience of carrying out administrative work including numeracy work. Ability to work on own initiative and as part of a team. Good oral and written communications. Good knowledge of Microsoft Office. Demonstrates the Guinness Behaviours. Desirable: Up to date working knowledge of Housing Benefit. Experience in dealing with bereavement and loss. An understanding of both housing management and support services. Qualifications Essential: Appropriate professional or vocational qualification. If youre interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme TPBN1_UKTJ