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Senior IT Account Manager £60,000 - £70,000 + Bonus DOE Norwich (Hybrid) Growing technology sector Are you an experienced Account Manager with a passion for building strategic customer relationships and driving long-term growth? We're partnering with an innovative and expanding technology provider to recruit an Senior Account Manager who will take ownership of a portfolio of key enterprise customers across the connectivity, logistics, and satelite sectors. This is an excellent opportunity to join a specialist business delivering mission-critical connectivity and network solutions, where you'll play a pivotal role in customer success, retention, and revenue growth. The Opportunity As the Enterprise Account Manager, you'll be responsible for managing and developing a portfolio of high-value customers, ensuring exceptional service delivery while identifying opportunities to expand existing relationships. Working closely with technical and operational teams, you'll become a trusted advisor to your customers, helping them optimise their communications and connectivity infrastructure while aligning solutions to their evolving business needs. Key Responsibilities • Manage and develop a portfolio of strategic enterprise accounts, • Build and maintain strong relationships with senior commercial and technical stakeholders, • Identify and drive upselling and cross-selling opportunities across the customer base, • Develop and execute account plans focused on growth, retention, and customer satisfaction, • Collaborate with internal technical and delivery teams to create tailored customer solutions, • Conduct regular customer reviews and strategic business discussions, • Travel across the UK, with occasional travel across EMEA as required About You We're interested in speaking with candidates who can demonstrate: • Experience in an IT Account Manager, Strategic Account Manager, or similar customer-facing role, • A background in technology sales, including networking, telecommunications, connectivity, infrastructure, or related solutions Additionally, you'll have: • A proven track record of growing and developing existing customer accounts, • Excellent stakeholder management and relationship-building skills, • A consultative, customer-first approach with strong commercial awareness, • The ability to engage confidently with both technical and non-technical decision-makers

Branch Manager – Recruitment\nSouth Norfolk\nWe are recruiting for a Branch Manager to lead our successful and well-established office on the outskirts of Norwich. This is a fantastic opportunity to take ownership of a high-performing branch with a strong, active client base and an experienced team in place.\nWe are looking for a relationship and sales-driven leader with excellent customer service skills, a proactive mindset, and a genuine “can-do” attitude. This role would suit someone who enjoys leading from the front, building client partnerships, and driving commercial performance.\nAbout the Role\n \n Full responsibility for the overall branch performance, including budget, revenue and profitability\n \n Managing and developing an established team, providing guidance, coaching and leadership (not micromanagement)\n \n Maintaining and growing existing client relationships while identifying and acting on new business opportunities\n \n Delivering a high standard of customer service to clients and candidates\n \n Acting as a billing manager, with responsibility for both branch targets and your own personal billing\n \n Ensuring compliance with recruitment legislation and company processes\nWe are looking for someone with previous recruitment experience (agency or internal). The successful candidate will need to demonstrate:\n \n Ability to identify sales leads, act on them, and convert them\n \n Strong client management skills\n \n A willingness to learn recruitment processes and legislation\n \n Coachability and a proactive attitude\n \n A positive, solutions focused approach\n \n Experience of managing a team\nWhat we can offer:\nGenerous holiday allowance – 25 days + bank holidays after successful completion of probation, and rising with service up to 31 days + bank holidays\nPerformance-related Managers’ bonus scheme, linked to branch success\nThe opportunity to join an established, well-respected brand, with the autonomy to build, lead and develop your own team, supported by experienced colleagues and fellow Managers across the business\nComprehensive, market-leading benefits package, regularly reviewed, including:\nVirtual GP access\nEmployee discounts portal\nLife assurance benefit, providing financial security and peace of mind for you and your loved ones\nAccess to group-wide incentives, competitions and rewards, plus our annual Hales Group Awards\nOngoing career development opportunities, including fully funded and supported qualifications up to Level 7\nIf you’re looking for a leadership role where you can make a real difference while working with an experienced and capable team, we’d love to hear from you

Business Development Manager\nNorwich - Hybrid\nTransport & Warehousing\nThis role will suit commercial professionals looking for a business where then can really make a difference. As an already established International business they are undergoing a rapid transformation into one of the best in the sector. If you have strong business development and relationship building skills this position will offer exceptional career opportunities and earning potential.\nOur client operates extensively in the UK Transport sectors. They have a very exciting growth journey so far with a real focus upon people and have built a strong local and national reputation that customers can trust. They are now looking to attract and very high quality commercial people to build out the commercial teams nationally.\nThe role will report into the Sales Director and work closely with the local General Managers to facilitate and expand the customer portfolios across transport &warehousing.\nThis site has a large customer base and a huge potential for growth and will suit a very proactive new business operator\nRole accountabilities\n Identification of new prospects and opportunities across Transport, Warehousing and Network Growth across the Group.\n Client interface and relationship building activities\n Securing organic and new business\n Presenting and communicating with customers to a very high standard\n Market insight and competitor understanding\n Clear and concise account development activities with strong and accurate reporting\n Attending industry events and networking activities\nThe Profile\n You will have 5 years + selling experience with a strong track record of developing both new business and growing accounts.\n Ideally you will have some knowledge of the transport/ Logistics markets having either sold into them or worked closely with them.\n The most important factor is commercial experience and success in working in B2B.\n You will be ambitious, well-motivated and looking for an opportunity to really sink your teeth into.\n You will be a naturally proactive person with strong organisational skills and a flair for engagement.\nThe Person\n Really strong interpersonal skills\n High standards of themselves and others\n Resilient, positive nature who brings a passion and enthusiasm to what they do\nThe Reward\n Base Salaries between £55,000 - £65,000 dependent upon experience\n Car Allowance\n Bonus Scheme – up to 20%\n Pension\n Hybrid working model, travel to other sites also required\nThis is an excellent time to be joining this business, under strong leadership and with a real Vigor to transform and growth the entire Group the next 5 years will be truly an exciting chapter of the businesses success story.\nPlease get in touch to discuss

Head of Operations – Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk.\n\nFantastic company benefits include:\n\nCompetitive Salary:£45,000 - £50,000 per annum, depending on experience\nHoliday: 25 days annual leave + bank holidays\nAdditional: Team performance related bonus and enhanced pension\n\nAbout the role:\n\nThis is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success.\n\nAs Head of Operations, you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You'll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation.\n\nKey Duties include:\n\nLead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups.\nOversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose.\nSupport the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives.\nLead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures.\nDrive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas.\nMaintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events.\nEnsure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation.\nSupport the Founder in looking for opportunities for business development.\n\nAbout you\n\nAs Head of Operations, you will bring significant senior leadership experience gained within a professional service, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to lead teams, improve processes and manage high-volume, time-sensitive workloads.\n\nCommercially minded and strategically aware, you will constantly look for opportunities to improve performance, increase efficiency and maximise profitability. You will be comfortable supporting and constructively challenging senior stakeholders where required, bringing fresh ideas and a solutions-focused approach.\n\nHighly organised and analytical, you will possess excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels internally and externally. You will be a positive, ambitious and exceptionally charismatic leader who remains calm under pressure and enjoys working within a fast-paced, entrepreneurial environment. A passion for the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required.\n\nAbout them:\n\nThis is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role, the position offers significant scope to shape operations, influence future growth and play a key part in the long-term success of the organisation. You will work alongside an established leadership team in a flexible, collaborative and informal environment where initiative, innovation and commercial thinking are genuinely valued.\n\nIf you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.\n\nPlease check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made.\n\nAdditional keywords: Head of Operations, Operations Director, Operations Manager, Business Operations, Operational Leadership, Senior Manager, Professional Services, Travel Industry, Team Management, Process Improvement, Stakeholder Management, Business Growth, HR Management, Compliance, Client Services, Strategic Leadership, Project Management, Commercial Management\n\nThis vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application

R13 Recruitment are currently supporting a global technology-led organisation in their search for an Account Manager to join their growing operations team.\n\nThis is a fantastic opportunity for a commercially minded and relationship-focused professional to join a fast-paced business where client experience, revenue growth and service excellence sit at the heart of everything they do. Working across an established portfolio of accounts, the successful individual will play a key role in supporting customer engagement, driving renewals and identifying opportunities to expand client partnership growth.\n\nMonday to Friday, 9-5 working hours (hybrid) with a starting salary of £27,500 + quarterly bonus. OTE £40000-£45000, but uncapped.\n\nThe Company\n\nThis dynamic business works with globally recognised accounts, delivering innovative solutions to their client’s needs. This role offers the chance to join a leading organisation where client relationships and service delivery are genuinely valued.\n\nBenefits\n\n Hybrid working model\n\n Quarterly bonus / incentive scheme\n\n Ongoing training and professional development\n\n Opportunities for progression within the wider organisation (including internationally)\n\n Modern systems and technology environment\n\nThe Day to Day\n\n Managing a portfolio of client accounts and acting as a key day-to-day contact.\n\n Monitoring account performance and maintaining accurate revenue forecasting information.\n\n Coordinating with operational teams to ensure smooth service delivery and issue resolution.\n\n Encouraging customer engagement and increasing product usage across accounts.\n\n Building strong client relationships to understand operational requirements and identify opportunities for further business development.\n\n Driving client renewals and contributing towards revenue growth objectives.\n\n Working towards revenue, retention and service-based KPIs\n\n Supporting wider commercial teams with account development activities and growth plans.\n\n Monitoring account performance and maintaining accurate revenue forecasting information.\n\n Coordinating with operational teams to ensure smooth service delivery and issue resolution.\n\n Supporting process improvements and initiatives designed to enhance customer satisfaction\n\nYou Will Have / Be\n\n Previous experience within an account management or sales-focused role.\n\n Track record of success working towards targets, KPIs or commercial objectives.\n\n Effective pipeline management and forecasting skills.\n\n Strong relationship-building and communication skills.\n\n Highly organised with excellent attention to detail.\n\n Able to manage multiple priorities within a fast-paced environment.\n\n Commercially aware with a proactive and solutions-focused approach.\n\n Confident working collaboratively across teams and departments.\n\n * Strong written, verbal and presentation skills.\n\nHow to Apply\n\nTo hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.\n\nFor candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further

Overview We’re Enterprise Mobility. A family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor, the third generation of the Taylor family, we’re built on a legacy that gives us the stability to focus on the long-term success of our people, our customers and our business. Join us, and as a three-time TargetJobs Graduate Employer of the Year and a The Times Top 100 Graduate Employer, we’ll give you the freedom to explore your potential – and the support to shape your own career journey. Ready to make your move? Why join the Graduate Management Training Programme? As a Graduate Management Trainee, you'll have the freedom and support to explore your leadership potential - and the opportunity to become a branch manager in one of our retail operations in as little as two years. In fact, most of our senior leaders began their careers in this very role - including our current CEO. From day one, we’ll invest in you. You’ll be in a supportive environment where you’ll take on real responsibilities and gain invaluable hands-on experience in customer service, sales, marketing, finance, operations, and more. We work hard and reward hard work Your work will be recognised with performance-based incentives and opportunities for continued promotion. Our unique promote-from-within ...

At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking an experienced Warehouse Manager based within our Norwich depot. You will be overseeing daily operations, managing inventory, and leading a small team to ensure smooth workflow and efficient processes. This is an excellent opportunity for someone with supervisory experience in a warehouse setting to make a significant impact in a growing company. Key Responsibilities Supervise daily activities, including receiving, storing, picking, packing, and shipping of products. Manage inventory levels and conduct regular stock checks to ensure accuracy. Coordinate with other departments to fulfil orders accurately and on time. Train and mentor warehouse staff to maintain high standards of performance and safety. Implement and enforce warehouse procedures and protocols to optimize efficiency and minimise errors. Monitor equipment maintenance and report any issues promptly. Maintain a clean and organised warehouse environment. What We’re Looking For Proven experience in warehouse supervision or a similar role. Strong leadership and communication skills. Ability to prioritise tasks and meet deadlines in a fast-paced environment. ...

Paragon Resource Solutions are actively recruiting for an experienced Site Manager, to run a new build residential project Norwich. As a Site Manager, you will play a crucial role in ensuring the smooth operation of the site. Your attention to detail, organisational skills, and ability to provide exceptional customer service will contribute to the overall success of the project. £250-£260 per day freelance. ASAP start required. Experience of new builds from groundworks through to completion. Qualifications Required: SMSTS First Aid Please send your CV to Mel Wilson or call for a confidential chat 01473 565 919. AMRT1_UKTJ ...

Are you an Assistant Lettings Manager ready to progress your career? Or an experienced Lettings Manager seeking a new challenge with a company that genuinely recognises and rewards success? If so, this could be the perfect opportunity for you. Our client, a highly regarded independent estate agency in Norfolk, is looking for an experienced Lettings Manager to join their growing and successful team. This is a fantastic opportunity to take ownership of an established lettings department, lead from the front, and play a key role in driving continued business growth. The successful candidate will be a motivated and commercially minded lettings professional with a passion for delivering excellent customer service, developing strong client relationships, and supporting the performance of their team. As a Lettings Manager, you’ll be offered: • Competitive basic salary (depending on experience), • Realistic OTE £38,000+, • Uncapped commission potential, • Hybrid working with a 60/40 split, • Private health and dental care, • Generous car allowance plus mileage covered, • Birthday and well-being days off each year, • Supportive, professional environment with opportunities for growth and training, • Monday – Friday working hours with an early finish on a Friday As a Lettings Manager your duties will be: • Drive growth within...

Contract type: Permanent Hours: Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Salary: 40,000 (Depending on experience) Application process: Please apply via the application button which will direct you to our careers site.If you require any adjustments to assist you inapplying, please contact Lending Portfolio Specialist Make an Impact Where It Matters Are you passionate about complex lending and delivering exceptional customer outcomes? Join us as a Lending Portfolio Specialist, where youll play a pivotal role in managing and nurturing a diverse portfolio of lending relationships. In this dynamic position, youll support the Lending Portfolio Manager in overseeing a range of existing customer accounts from limited company buy-to-let and commercial investment portfolios to complex residential mortgages. Youll help ensure strong credit stewardship across intricate transactions while working closely with colleagues across Lending, Legal, and Credit Risk. Heres a taste of what you will be doingasaIn Life Lending Portfolio Specialist at Nottingham Building Society:- • Act as a subject matter expert for Lending customers, supporting the development of in-life management strategies and controls, • Conduct loan facility reviews, assess contract variations, manage revaluations, oversee watchlist accounts, and support recovery cases, • Maintain portfolio quality through strong credit risk assessment and effective use of mandate, • Mentor colleagues, promoting a culture of expertise and continuous development, • Apply sound judgement to identify risks, prioritise effectively, and recommend mitigations, • Stay current with mortgage regulations and ensure processes remain compliant, • Collaborate with internal teams and external partners to enhance customer outcomes and portfolio performance, • Contribute to strategic projects to evolve lending practices, • Produce accurate, timely MI reporting and analysis, • Ensure compliance with MCOB and Customer Due Diligence (CDD) requirements Aboutyou:- • Strong knowledge of financial services legislation (MCOB, Data Protection Act, TCF, Consumer Duty) and conduct/operational risk, • Expertise in company structures, security types, and interpreting financial statements, • Good understanding of Land Law, conveyancing, land registration, and Housing Act legislation, • Proven credit management experience, particularly across Commercial and Limited Company Buy-to-Let, including complex structures and post-contract variations, • Ability to analyse and interpret business data to inform decision-making and planning, • Track record of delivering results in a fast-paced, risk-focused environment, • Strong stakeholder and relationship management skills, both internal and external, including third-party partners, • Excellent communication and leadership capability, with experience coaching and developing colleagues, • Ability to manage multiple priorities, make sound judgements, and drive continuous improvement and cultural change, • Good market, customer, and intermediary insight, • Experience contributing to or leading project workstreams, delivering against objectives Reward &Benefits- • A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave., • Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations., • For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work., • A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers., • A strong sustainability agenda were continually finding new ways to be kinder to the environment by reducing our carbon footprint., • Were passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you., • Your health and wellbeingisour priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders. EmbracingDiversityTogether:- We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About us:- Togetherweovercomebarriers and shapebrighter futures for our customers, colleagues and our communities. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So,were always striving to do the right thing for ourcolleagues, communities and members. Although our history spansover170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring.At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking downbarriers and building better futures by helping our customers achieve the significant milestone of owning their own home. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

The Customer Success Manager is a vital, customer-facing component of NIQ Brandbank, working with our key customers often face-to-face. The role is responsible for the ongoing support and development of Tier 1 and Tier 2 customers through implementing the Customer Success strategy which will encompa

The Role The Solutions Co-Ordinator plays a pivotal role in supporting the day-to-day operations of the Sales and Marketing functions. This role is central to ensuring that customer needs are met, opportunities are followed up effectively, and internal processes can operate smoothly. By providing essential administrative and operational support, the Solutions Co-Ordinator will contribute directly to the overall high standards of the customer experience and the success of the Solutions Team. Key Responsibilities • Provide administrative support to Solutions and Marketing Team, • Assist with the creation, tracking, and follow-up of sales opportunities and proposals, • Maintain regular communication with customers to ensure satisfaction and engagement, • Identify opportunities to cross-sell or upsell additional services, • Assist in planning and supporting account plans, • Ensure customer orders and service cases are complete and accurate before handover, • Liaise with internal departments to coordinate service delivery and resolve queries, • Support the onboarding of new customers, ensuring a smooth and professional experience, • Help maintain internal documentation, CRM, knowledge bases, and process guides, • Co-ordinate the scheduling of internal / external meetings, including assistance with agendas and follow-ups, • Participate in training and development activities to build product and process knowledge Key Skills • Strong organisational and time‑management skills, • Excellent written and verbal communication, • High accuracy and attention to detail, • Ability to prioritise and manage multiple tasks simultaneously, • Proactive approach to problem‑solving, • Strong interpersonal skills and confidence interacting across teams, • Competent in producing reports, presentations, and structured documentation, • Relationship‑building and customer service skills, • Ability to work under pressure and meet deadlines, • Process‑driven mindset with ability to follow structured workflows, • Understanding of end‑to‑end sales processes and sales cycles, • Familiarity with CRM systems and pipeline management, • Knowledge of quoting, proposal creation, and contract processes, • Basic awareness of marketing–sales alignment (lead management, campaigns, events), • (Desirable) Knowledge of IT / Managed Services environment The Interview Process: ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you First interview: A video call over MS Teams with the Hiring Manager + Team Member Second interview: Usually F2F interview onsite at our office in Norwich About Acora Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our Values We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. How to become an Acoran . . . If you would like to be considered for this position and want to be part of a growing & innovative company . . . Click "apply" now. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Job Title: 1st Line Support Technician Contract Type: Permanent Full-Time Salary: Up to £28,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Onsite Working Hours: Shift patter between 0800 and 1745 What to wear: Smart casual The Role You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements. As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location. Role Responsibilities • To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements, • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy, • Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs, • Achieving individual KPIs and in turn contributing to the success of the department, • Answering telephone calls from customers with technical problems and queries, • Attending customer premises when required, this could include troubleshooting hardware problems in PCs or Laptops such as RAM, motherboards, or Hard Drive Failures, • Creating, administrating, and disabling active directory objects, • Administrative tasks within phone systems, including creating extensions, call groups, and voicemail changes, • Performing software updates and installations on end users' workstations and servers, • Raising cases from emails received by the department and from the proactive monitoring system, • Escalating incidents to senior support team members or external suppliers when required, • Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation, • Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditations Skills, Knowledge & Experience • Proven experience working within a customer service based role, • Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers, • Organisation and time management skills, • To be a problem solver and capable of gathering relevant data and identifying potential improvements and alternatives in a logical manner, • Be highly motivated, manage your own workload and meet deadlines while working under pressure in a fast-paced, dynamic environment The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you First interview: Video call over MS Teams with the Team Leader Second interview: Onsite interview with the Team Leader and Hiring Manager About Acora Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our Values We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGEGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Job Title: R&D Manager Location: Norwich Salary: 50-60K Purpose of the Role The R&D Manager is responsible for leading and delivering the company’s research and development strategy, ensuring the successful development of innovative, compliant, and manufacturable hot and cold water dispensing products. This role balances technical leadership with commercial and regulatory awareness, ensuring projects are delivered on time, within budget, and meet all specification, quality standards and scalability requirements supporting our reputation for design excellence and reliability. Key Responsibilities • Leadership and People Management: Lead, coach, mentor, and develop the R&D team, fostering a culture of innovation, accountability, and continuous improvement. • Product Development and Delivery: Ensure robust planning, resource assignment, and prioritization across mechanical, electrical, software, and testing functions. • Lifecycle Management: Oversee Engineering Change Requests (ECRs) to ensure timely implementation and alignment with business priorities. • Collaboration: Work closely with Quality, Supply Chain, Production, Operations, Technical Support, Customer Value Streams, and Portfolio Management to ensure seamless product introduction and continuous improvement. • Innovation and Continuous Improvement: Foster excitement and drive innovation aligned with the five-year range plan, ensuring a unified approach to product development. • Quality and Compliance: Approve and track design verification and validation plans, ensuring they meet internal and regulatory expectations. Key Skills and Attributes • Proven leadership and people management skills, with at least five years of experience in a similar role. • Strong communication abilities to ensure alignment across departments. • Proficiency in CAD systems, project management systems, and enterprise systems. • A proactive, collaborative, and solution-oriented mindset. • Able to influence, challenge constructively, and drive accountability in others. Success in This Role Will Look Like • Consistent delivery of new products and lifecycle upgrades in line with the portfolio range plan — meeting programme timelines, technical specifications, cost targets, quality standards, and scalability requirements. • Measurable improvement in product reliability and in-field performance, reflected in reduced quality incidents, warranty claims, and reactive engineering workload. • Clear, trusted ownership of the NPD process across the business, resulting in strong alignment between R&D, Quality, Production, Supply Chain, Operations, Customer Value Stream, and Technical Support teams. • A confident, capable, and high-performing R&D organisation, with engineers who are well coached, engaged, technically disciplined, and consistently executing to common standards. • Robust engineering governance, including effective design reviews, validation activities, and change control processes that support predictable delivery and smooth production handover. • Increased confidence across internal stakeholders and external customers in product development capability, technical leadership, and long-term range stability. Technique-Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the engineering and manufacturing industries. We work and support some of the most well-known companies in Norfolk and Suffolk. These vacancies are being advertised on behalf of Technique-Recruitment Solutions Ltd who are operating as an employment business and employment agency

Nutanix Customer Success Manager - Nutanix, HCI, DC - Hybrid - £45,000 - £50,000 plus £5K bonus. Opportunity to join an epic business as a Nutanix Customer Success Managerwithin a key team where you will work with many different parts of the team to assist clients in maximising their use of Nutan

I’m working on a great new UK Customer Success Manager role at with a leading retail media AdTech platform. Customer Success Manager EMEA with:-. You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the

You do not need to be a fully established Customer Success Manager already, but any experience as a Customer Success Manager within an MSSP or MDR would also be very beneficial. Technical Customer Success Manager. Or is already working as a Technical Customer Success Manager at a Cyber Security MSSP

Our client is looking for an exceptional Customer Success Manager who thrives on building deep relationships, solving complex challenges, and turning customers into lifelong advocates. Experience in Customer Success, Account Management, or similar roles — ideally in EV charging, energy tech, SaaS,

The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional collaboration. Proactively identify opportunities to improve Customer Success processes, tools, an

An exciting opportunity for a Customer Success Manager to work with innovative, high-growth businesses, supporting them through their commercial and technical journey and helping them unlock their full potential. Experience in customer success, account management, or client-facing roles. Develop cle

Vercel's roadmap to customer outcomes — identifying expansion opportunities from a position of genuine insight rather than commercial pressure. AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Whether you're building on our platform, supporti

Our unique KYC automation technology continues to be rapidly adopted by major financial and professional service firms, which has led to expanding our Customer Success team and the need to appoint Senior Customer Success Managers to support our Tier 1 financial services Customers. Armed with key cus

As a Senior Customer Success Manager, you will act as a strategic consultant and trusted advisor to our mid‑market and enterprise customers, engaging with key partners and helping them fully leverage the Freshworks platform. At least 7+ years of Customer Success or related experience in a B2B envi

Pion is looking for a Senior Customer Success Manager for a 12-month Maternity Cover contract. The role requires 5+ years’ experience in Customer Success, managing a portfolio of Enterprise and Mid-Market accounts, focused on client retention and growth.

Customer Success Manager to ensure client satisfaction and maintain relationships.

Senior Customer Success Manager based in London. The successful candidate will champion customers, ensuring their engagement with the Freshworks platform.

Four or more years in customer success or account management, ideally in B2B SaaS. You're our first dedicated Customer Success hire for the platform that brands use every day. Customers take your calls, tell you the truth, and treat you as part of their team.

Orbital Witness in London is seeking a Customer Success Manager to own the success of customer portfolios. The ideal candidate has 3+ years in Customer Success with excellent communication skills, ready to build strong relationships with clients. You'll work collaboratively across Sales, Product, an

As a Manager of Customer Success at Anthropic, you'll be our first EMEA front-line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. This role demands exceptional people leadership combined with deep product knowledge and

Darktrace is seeking a Customer Success Manager in Greater London to manage a portfolio of 30-40 clients. This role requires over 5 years of experience in customer success or related fields, strong communication skills, and the ability to work collaboratively with cross-functional teams. The ideal c

Success in this role means delivering measurable impact for customers and the business: strong onboarding outcomes, healthier customer relationships, high‑quality success and engagement planning, disciplined platform usage, early risk identification and contributions to our retention targets. Stro

Senior Customer Success Manager in the United Kingdom. You will facilitate customer success plans and work closely with partners to ensure optimal product utilization and revenue growth. You will manage and develop customer accounts, providing proactive support to enhance software adoption and custo

Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops. About Sidetrade and its amazing Customer Success team. About Sidetrade and its amazing Customer Success team.

FoodOp is seeking a Customer Success Manager to ensure customer success in the UK, based in Shoreditch, London. The ideal candidate has 3+ years of experience in Customer Success or a client-facing role and strong communication skills. The role involves leading customer onboarding, managing relation

The Customer Success Manager owns the end‑to‑end delivery of The Insurer’s non‑subscription commercial commitments — from contract signature through to post‑campaign reporting and final client communication. As the Customer Success Manager at Reuters, you will:. To be our Customer Succes

As an EMEA Customer Success Manager, you will develop trusted‑advisor relationships to drive success with our customers across Europe, Middle East, and Africa. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. The Customer

As Vanta’s Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. As Vanta’s EMEA Customer Success Manager for the Commercial Segment, you will play a pivotal role in guiding customers th

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting

SaaS account management, customer success, or enterprise sales experience with demonstrated success in strategic account growth and customer retention. Serve as a strong customer advocate and voice of the customer when engaging with Intradiem teams in Sales, Technical Support, Product Management, an

Energy Jobline ZR is seeking a Cisco Technical Success Manager to join their key team.

We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account management. Serve as the voice of the customer internally by advocating for the most significant challenges our customers face. Create and implement recovery plans and customer su

We are looking for an English‑speaking Customer Success Manager who will be the dedicated point of contact for our UK customers. Act as the voice of UK customers within Zero Friction, bridging Customer Success, Product, Sales, CSO and Engineering teams. Ground‑floor opportunity to shape our UK c

Reporting to the AVP of Customer Success and focusing on Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers. As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning

You’ll be the trusted advisor and primary point of contact for a portfolio of enterprise clients, leading onboarding, driving product adoption, and championing customer success while collaborating with internal teams to deliver world‑class experiences. Lead successful onboarding and implementati

As Virtru continues to scale globally, we are recruiting an experienced and vetted Senior Customer Success Manager, Global Public Sector (UK) to serve as the leader for our customer-facing operations with UK MOD and UK defense industry. This is a pivotal customer engagement role responsible for driv

A leading e-commerce platform in Greater London is seeking a Mid-Market Customer Success Manager to enhance client relationships. Join a diverse team committed to fostering growth and success in global e-commerce.

Customer Success Manager in Greater London to guide customers through product trials and onboarding processes. The role requires a minimum of 3 years in customer service and fluency in Dutch. Join a dynamic team and help customers succeed with our unique product.

Juro is seeking a skilled professional for a customer success role based in the UK. The ideal candidate will have over 3 years of customer-facing experience, excellent stakeholder engagement skills, and a proactive problem-solving attitude.