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As a Customer Success Manager, you’ll own a portfolio of high-value enterprise customers, acting as a trusted advisor throughout the post-sales lifecycle. The role starts as a strategic individual contributor position, with a clear path to help build and lead a customer success function as the bus

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. The operation teams focus is in two main areas: implementations and customer experience. All bugs, UX suggestions and feature requests

Your responsibilities as a Customer Success Manager:. Our Sales team is growing, and we're excited to welcome a talented Customer Success Manager to join us. As a Customer Success Manager, you will take on a nationwide role focused on developing innovative ways to secure future work across local aut

Customer Success Manager Location: Woking area (office-based) Salary: £36,000–£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its tea

With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of complicated assignments, whilst still maintaining the simplicity and flexibility required to manage simple customers.

If you’re an experienced customer success professional looking to build and shape a customer success function from the ground up, then Countfire could be the perfect opportunity. This role involves being on the frontline, working directly with customers to drive expansion and prevent churn in larg

We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics and Consulting. Hybrid role based in London, reporting directly to the VP of Customer Success.

Enterprise Customer Success Manager – London. Take full responsibility for the long-term success of enterprise customers post sale, focusing on renewals and account growth. Oversee onboarding and implementations and coordinating timelines and ensuring strong alignment between internal teams and cu

Customer Success Manager – Enterprise. Customer Success is at the heart of that growth. Owning the full customer lifecycle from onboarding through enterprise adoption.

Experience in Customer Success, Account Management, or similar. As a Client Success Manager, you’ll own a portfolio of employer accounts, ensuring they achieve meaningful value from Penfold. Customer Success is a growth engine — you’ll love this role.

We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. Proficiency with CRM systems, automation tools, and (ideally) customer success platforms. Customer Success, onboarding, support, or opera

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Act as a customer advocate to raise product feedback.

We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our

Senior Customer Success Manager. Senior Customer Success Manager. If this role excites you and you want to be part of a high-growth SaaS business where Customer Success is central to revenue,.

Passionate about customer success and building long-term relationships. Play a critical role in shaping the customer journey and driving business success. Develop and execute customer success plans to ensure adoption, satisfaction, and long-term retention.

Experience using Customer Success platforms like Gainsight or Totango. Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. We strive to cultivate an inclusive environment of understanding to have a greater impact on our bus

The Customer Success Manager is integral to the success of the business, and will own a portfolio of well-known high-value accounts from day one. Report directly to the VP of Customer Success. Account Management / Customer Success type background.

Russell Publishing is recruiting a Customer Success Account Manager to join our team, to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions. The successful applicant should have a minimum of 3 years��

Customer Success Manager Location: Woking area (office-based) Salary: £36,000£46,000 per year Job Type: Full-time, Permanent, Office-BasedA growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is idea

We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.

Job titleCustomerSuccess ManagerReports toHead of Business DevelopmentPlease note that relevant training,guidance,and advice will be given.

This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product, and Engineering through a consistent customer‑success framework. Evolve and scale the Customer Success function, building repeatable processes, runbooks, and engagement models infor

As eCommerce Customer Success Manager, you are enthusiastic about maximising the success of our eCommerce customers throughout their lifecycle. Job Details: eCommerce Customer Success Manager. In conjunction with retention teams, create and execute Customer success plans designed to reduce customer

Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team.

We’re looking for a Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving business impact across a portfolio of high-value customers. At 11x, we call this a Full Stack CSM—you’ll own the entire customer journey: from onboarding and consultin

A cybersecurity innovator in Greater London is seeking a Customer Success Manager to manage the entire customer lifecycle, ensuring measurable adoption and retention. The ideal candidate will have over 7 years of experience in customer success or account management, showcasing exceptional communicat

Customer Success Manager (Sports SaaS Platform). The Customer Success Manager (CSM) will be responsible for managing and nurturing relationships with top‑tier clients, including publishers, rights holders, and broadcasters. Customer Success Manager (Sports MarTech).

A leading geospatial solutions provider in the UK seeks a Customer Success Manager to establish and nurture strong relationships with commercial customers. In this role, you will facilitate product deliveries and ensure customer satisfaction. Ideal candidates will have over 5 years of customer-facin

A leading data security firm in Greater London is seeking a Customer Success Manager to drive the technology adoption strategies for its customers. Candidates should have at least 3 years of experience in customer success, excellent communication skills, and a strong ability to engage with executive

Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager. We’re looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team a

A growing tech company in London is seeking a Customer Success Manager to manage over 50 accounts and enhance customer engagement through effective onboarding and campaign optimization. Strong communication skills are essential, along with a proactive mindset to build processes that foster customer

We’re looking for a Senior Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Help our l

Kickstart Your SaaS Career as a Junior Customer Success Manager 🚀. You’ll own a portfolio of 150 SMB customers, drive adoption, spot upsell opportunities, and help shape the way customers succeed. Apply now and start shaping the future of customer success!.

Fitch Solutions is currently seeking a Customer Success Manager based out of our London office. Prior customer success experience within financial or SaaS industry. Previousclient facing experience with ideally previous customer success experience.

The customer support specialist is key on continuing providing a world-class customer service. Follow up with customers to ensure their issues are fully resolved and they are satisfied with the resolution. Maintain accurate records of customer interactions and support activities in our ticketing sys

Join Anthropic's Customer Success team as an EMEA based Customer Success Manager as we pioneer the future of enterprise AI adoption. Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quar

A leading compliance SaaS provider is seeking a passionate Customer Success Manager in Greater London. The ideal candidate will have over 3 years of experience in Customer Success or Account Management, strong analytical skills, and the ability to negotiate effectively. Join in driving customer outc

Customer Success Manager (CSM). Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI. You’ll act as the customer’s champion, aligning their goals with Seeq’s solutions, driving adoption, and ensuring seamless renewals an

The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. Customer Success Manager – DACH. Sign in to set job alerts for “Customer Success Manager” roles.

As a Senior Customer Success Manager you will own a portfolio of customer accounts, driving the post‑sale customer experience from onboarding and adoption to ongoing success, retention, risk management and mitigation. Senior Customer Success Manager – Remote (UK, Ireland, Estonia, Netherlands, S

Customers, Customers, Customers – We win when our customers win. Customer Advocacy & Programs: Collaborate with the Marketing team to identify and support customer advocacy opportunities, including case studies, testimonials, and customer‑focused events. Customer Health Monitoring: Regularly mon

A leading financial services provider is seeking a Customer Success Manager based in London. In this role, you will develop strategic plans to drive customer retention and growth, enhance client value, and build trusted relationships. The ideal candidate should have strong client-facing experience,

Experience in Customer Success, Account Management, or a similar customer‑facing role in SaaS or a tech‑enabled environment, ideally working with mid‑market and/or enterprise customers. Improve customer outcomes and adoption by building success plans, guiding onboarding, and increasing product

The IntelligenceBank Customer Success Manager role is a critical part of the value proposition of helping clients make their online work seamless. Escalate client issues that cannot be resolved effectively or smoothly to the Delivery Lead, Project Manager or Delivery Manager as appropriate. Reportin

We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Build and execute structured Success Plans aligned to customer KPIs.

Customer Success Manager (Technical), UK. As Client Success Manager, you’ll be the go-to partner for your customers, working closely with them to understand their needs, develop tailored solutions, and help them maximise value from the partnership. Principal Customer Success Manager (UK-Based Remo