Customer success jobs in NorwichCreate job alerts

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 a year and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Domestic Major Loss Adjuster – Norwich This is a standout career opportunity for a seasoned Loss Adjuster to join Aviva’s Major Complex Claims team, taking full ownership of high-value, complex domestic home claims from start to finish. If you're seeking a role that offers genuine autonomy, a strong emphasis on work-life balance, and the chance to manage some of the most challenging and rewarding claims in the industry—this could be the next step in your career! A bit about the job: As a Major Loss Field Adjuster, you will manage high-value domestic property claims from instruction through to completion, ensuring the highest standards of customer satisfaction and cost-effective resolution. This is a field-based role where you’ll be meeting our customers face-to-face. We are specifically looking for a professional residing in or around the Norwich area to service this region. Enjoy the freedom and trust to manage your claims from cradle to grave. Your expertise will guide customers through what is often a stressful time, delivering Aviva’s promise of being ‘With you today, for a better tomorrow.’ Skills and experience we’re looking for: • High-Value Claims Experience: Ideally, you have experience with claims around £100,000, but we’re happy to consider those with experience over £50,000., • Professional Growth: A minimum qualification of Cert CII or CILA is required, and if you’re aiming for Dip CII, that’s fantastic! But don’t worry, it’s not a must., • Technical Know-How: Your deep understanding of insurance principles, subrogation, underwriting practices, and ABI report writing will be highly valued., • Building Practices Insight: Knowledge of building practices and regulations for property reinstatements and tendering processes is a big plus., • Customer Focus: You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront. What you’ll get for this role: Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. • Salary competitive (depending on location, skills, experience, and qualifications), • Bonus opportunity – 8 % of annual salary Actual amount depends on your performance and Aviva’s., • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in., • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days, • Aviva-funded Private Medical Benefit to help you get expert support when you need it, • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts, • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme, • Brilliantly supportive policies including parental and carer’s leave, • Flexible benefits to suit you, including sustainability options such as cycle to work, • Make a difference, be part of our ___ and use your 3 paid volunteering days to help others, • We take your wellbeing seriously with lots of support and tools ___ to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We’re inclusive and ___ – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look ___ We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to

At Anglian we're a leading home improvement company committed to providing high-quality products and exceptional service.Our success is built on innovation, dedication, and a customer-first approach.Join us to make a real impact in an exciting and fast-paced industry.Carry out repairs and maintenanc

At Anglian we're a leading home improvement company committed to providing high-quality products and exceptional service.Our success is built on innovation, dedication, and a customer-first approach.Join us to make a real impact in an exciting and fast-paced industry.

Job Title: Inbound Sales Executive – Citation ISO Salary: £26,000 per annum + Uncapped On-Target Earnings (OTE) Location: Norwich – Office-based Join a High-Performing Sales Team Where Your Success is Limitless Are you an ambitious sales professional ready to accelerate your career? At Citation ISO, we’re not just selling services – we’re helping businesses transform through ISO certification. You’ll be joining a fast-paced, high-energy sales team with real earning potential, a strong support structure, and a company culture that celebrates success. This is more than a sales role – it’s a chance to become part of a team where people stay long-term, earn beyond expectations, and love what they do. Purpose of the Role: The primary function of this role is to quickly and accurately build rapport with prospects, gain a firm understanding of their business goals and requirements. Matching our multiple services to the customer needs, to provide guidance, while demonstrating the value of the Citation ISO and wider Citation Group. You will be responsible for managing the lead generation or the full sales cycle, from initial enquiry through to conversion. Responsibilities: • Achieve sales targets (individually and for your team) – executing sales process efficiently and effectively, including conversion rates, revenue targets, product mix, high quality contracts etc., • Converting inbound sales leads, and upselling additional products by phone or on MS Teams, advising customers on the most suited products for their company, highlighting the benefits and value to their business., • Maintaining accuracy and timeliness through every stage in the sales cycle: prospect first contact, quotes, contracts, pipeline management and customer records via Salesforce., • Problem solving any customer issues with energy and focus, within the contract terms and operational policies., • Preparing customer quotations and contracts via Salesforce with ongoing pipeline follow-up to win customers., • Promoting Group company and partner products to our customers and generating ‘cross sell’, • Working on outbound sales campaigns for new and existing clients, • Self-generating leads when required to support revenue delivery, • Selling additional products / services to existing clients, • Highlighting inefficient working practices to the Team Leader / HoS for improvements on sales process and customer experience, • Share ideas to close sales, be willing to take guidance and try something new when others provide their insight, • Maintaining data hygiene in a timely manner while managing customer accounts from initial enquiry to close of sale, • Daily completion of prospects allocated and pipeline calls and tasks due, • Ensure accurate and timely logging of information on CRMs, especially note taking for business continuity, • Ensure emails, quotations and contracts are issued in a timely manner and logged on the CRM, • Ensure clients are issued with any relevant information they require on a timely basis Key Skills & Attributes: For this role, you will need the following key skills & attributes: • Proven, demonstrable net-new B2B sales experience;, • Use of a sales framework like SPIN or MEDDIC, a considerable advantage;, • A consistent track record of over-delivery on revenue vs. targets;, • Resilient, adaptable, strong organisation and time management skills (multi-tasking, prioritisation on high-volume workload in a fast-paced environment), • Strong sales pipeline management skills and tenacity to persist;, • Understanding of sales performance metrics;, • Excellent listening and communication skills – verbal and written, • Superb interpersonal skills with a growth mindset, • Attention to detail, highly organised, • Ability to work independently, within the framework of a positive team, • Logical thinker with strong numeracy skills Why This Role Stands Out: • 💸 Uncapped OTE – your earning potential is in your hands, • 📈 OTE based on multi-year contract value – not limited to first-year revenue, • 🕓 Flexible working – performance-based flexibility once on track, • 🤝 Long-tenured, high-performing team – people stay because it works, • 🚀 Ambitious team with huge growth goals – and a proven path to reach them, • 💼 Structured onboarding and ongoing support – no one gets left behind Why Join Citation ISO? Citation ISO is part of the Citation Group, one of the UK’s most respected compliance and professional services providers. We help businesses streamline, improve, and grow through ISO certification. Our culture is built on collaboration, ambition, and recognition – we celebrate wins, learn fast, and support each other every step of the way. If you're motivated by earning potential, career development, and being part of something bigger, this is your opportunity to shine. ✅ Apply now and take the next big step in your sales career.

At Anglian we're a leading home improvement company committed to providing high-quality products and exceptional service.Our success is built on innovation, dedication, and a customer-first approach.Join us to make a real impact in an exciting and fast-paced industry.Join our team as an Industrial/O

Are you an experienced Tyre Fitter/Technician looking for an exciting opportunity as a Mobile Tyre Fitter/Mobile Technician? Look no further! Within this role you will arrive at your local hub to collect your van and using the smart app, you will be guided through your daily route, being the face of the business meeting customers and carrying out technical work. This role would suit someone who is self-motivated and can work on their own and is forward thinking. By joining one of the UK’s largest automotive services and repair business as a Mobile Tyre Fitter / Mobile Technician, you will be rewarded with incentive lead training, bonus schemes and great career opportunities throughout the group. • £29,812.64 to £30,865.12 per annum + bonus, • 4 days a week (alternative 5-day option available), • Earn extra with our refer a friend scheme – T&C’s Apply. Benefits Include: 5.6 weeks’ annual leave Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores Discounts on everything from groceries, shopping, insurance, days out, restaurants and more Family & Friends Discount Events Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme Financial planning support via Wagestream - access up to 30% of your salary in advance GP Access, 364 days a year, 24 hours a day Join the Share save scheme with a 20% discount on shares Health Cash Plan – to access wellbeing services and claim back healthcare costs Pension Scheme & Life Assurance You will be given every opportunity to progress your career at Halfords. Skills and experience • Experience in Tyre Fitting / Fast Fit, • A current valid driving licence, • Experience of meeting compliance standards across Health and Safety, • The drive to provide great customer experiences. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Are you customer-focused and target driven? Are you looking for uncapped commissions? Then this is an exciting opportunity for you to work with Everest, a household name in Home Improvements. Our values are innovation, communication, ownership and networking collaboration, and we are looking for people who share our passion and want to be part of our success. If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. What we can offer as a Self Employed F... JBLK1_UKTJ

Proven track record in customer success, account management, or client-facing roles within B2B SaaS, climate tech, or geospatial analytics. Partner with product and engineering teams to feed back customer insights and influence the roadmap.

Are you passionate about building strong client relationships and driving business growth? We’re looking for a Senior Customer Success Manager to ensure our customers get maximum value from our solutions while fostering long-term partnerships. Operational excellence: Contribute to the ongoing impr

Here, the Customer Success team own the number, so account development is your responsibility – but you will be rewarded for that growth!. Customer Success within a fast-paced start/scale-up environment. Step into a hands-on, high-impact role as Customer Success Manager, owning a strategic client

We are seeking a Customer Success Team Lead with a strong background in both team management and development and hands-on customer service delivery, ideally in a SaaS environment. Exceptional team leadership skills and the ability to guide more junior customer success professionals. Are you a custom

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Play a pivotal role in refining customer success processes as the business scales. Customer Success role within a fast-paced SaaS environment.

Senior Customer Success Manager / AI Strategist – Enterprise AI Solutions. This is a chance to shape process, set the standard for Customer Success, and build your career into leadership on a fast track. Establish Customer Success playbooks and processes as the first hire.

Part of the process will be mapping their goals against deliverables whilst tracking success in a mutual success plan. Proactive, self-motivated, and disciplined – with a genuine interest in customer success and scaling repeatable processes. Onboard new customers onto their data insights platform,

As an Enterprise Customer Success & Strategy Lead, you will act as a. You’ll combine customer success expertise with. Coach, mentor, and upskill team members to strengthen delivery capability and scale our customer success function.

Customer Success Manager to join a new EPM practice, and partner with leading finance professionals. As the go-to advisor for CFOs, VPs, and finance teams, you’ll guide customers through the successful implementation and ongoing adoption - ensuring they get maximum value from our platform. Custome

Onboard new customers onto the reputation management platform, ensuring they are set up for success in line with their specific goals. Having achieved 97% of their international growth targets for 2025 by the end of Q1, they’re now scaling both domestic and international B2B operations, and are in

Customer Success Managers focused on building customer loyalty measured and reflected through retention, expansion, and advocacy. Knowledgeable of a customer success playbook/strategy. Strategic planning for developing the customer success function.

Develop and execute customer success plans tailored to each client's unique goals and challenges. Regularly monitor customer health through metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and usage data to proactively address issues. Collaborate with CSEs and other depa

IGT's Digital Engineering team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience. Established in 1998, with 100% focus on customer experienc

Enterprise Customer Success & Strategy Lead. Enterprise Customer Success & Strategy Lead. As an Enterprise Customer Success & Strategy Lead, you will act as a.

Collaborate with CSEs and other departments, such as Marketing and Sales, to align messaging and strategies for customer success. Develop and execute customer success plans tailored to each client's unique goals and challenges. Regularly monitor customer health through metrics such as NPS (Net Promo

Senior Customer Success Manager / AI Strategist – Enterprise AI Solutions. This is a chance to shape process, set the standard for Customer Success, and build your career into leadership on a fast track. Establish Customer Success playbooks and processes as the first hire.

Collaborate with internal teams (Customer Success, Data Solutions, and Product) to capture client feedback and contribute to continuous platform improvement. Proactive, self-motivated, and disciplined – with a genuine interest in customer success and scaling repeatable processes. Onboard new custo

Track and report on customer health, renewal risk, and expansion opportunities while embedding customer success metrics across the business. Proven track record of building customer success frameworks and playbooks from the ground up. We specialise in Sales, Account Management, Customer Success, and

Remote Customer Success Executive. Onboard new customers onto the reputation management platform, ensuring they are set up for success in line with their specific goals. SaaS, customer success, account management, or a related area.

You will play a key role in ensuring customer success by focusing on onboarding, service delivery, and continuous improvement. Customer Success Manager – Remote | £45,000. This is an excellent opportunity for someone who excels at building strong client relationships and guiding customers through

We are seeking a Customer Success Team Lead with a strong background in both team management and development and hands-on customer service delivery, ideally in a SaaS environment. Exceptional team leadership skills and the ability to guide more junior customer success professionals. Are you a custom

Customer Success Manager to join a new EPM practice, and partner with leading finance professionals. As the go-to advisor for CFOs, VPs, and finance teams, you’ll guide customers through the successful implementation and ongoing adoption - ensuring they get maximum value from our platform. Build l

Are you passionate about building strong client relationships and driving business growth? We’re looking for a Senior Customer Success Manager to ensure our customers get maximum value from our solutions while fostering long-term partnerships. As Senior Customer Success Manager, you’ll be the tr

Customer Success Managers focused on building customer loyalty measured and reflected through retention, expansion, and advocacy. Works with customers to drive adoption, advocacy, retention, expansion, and overall success. Strategic planning for developing the customer success function.

Head of Customer Success?? Location: Petersfield, Hampshire?? Hours: Full-time, 40 hours per week (Hybrid - one day a week from home, non-negotiable)?? Reporting to: DirectorYour New Company:Join a well-established, high-performing manufacturing business with a £50 million turnover, known for its c

Here, the Customer Success team own the number, so account development is your responsibility – but you will be rewarded for that growth!. Customer Success within a fast-paced start/scale-up environment. Step into a hands-on, high-impact role as Customer Success Manager, owning a strategic client

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Experienced with Customer Success platforms (e. Customer Success Manager - InsurTech SaaS.

Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. IGT's Digital Engineering team collaborates closely with our cus

Customer Success Managers focused on building customer loyalty measured and reflected through retention, expansion, and advocacy You Role at Orange Logic: Works with customers to drive adoption, advocacy, retention, expan

As a Manager of Customer Success, you will be responsible for building and leading a team of Customer Success Managers (CSMs) & Technical Success Manager (TSMs) who will own the overall customer relationships, becoming trusted advisors and ensuring the success of the post-sales partnership. Team Lea

You’ll work closely with Account Executives and Customer Success colleagues, supporting customers from SMB through mid-market and select enterprise accounts. Collaborate with Sales, Customer Success, Finance, and Legal to secure on-time renewals while preserving contract value and uncovering upsel

Our client is seeking a customer-focused and process-driven Customer Success Manager to oversee the full customer journey, from onboarding through to renewal. Proven experience in Customer Success, Account Management, Service Management, or Project Management (experience within Education, SaaS, or E

Contribute to the continuous improvement of customer success processes. In addition, you will be responsible for building and strengthening senior relationships within customer organizations while identifying and addressing any gaps in our customer relationship map. Customer-focused mindset with a c

Customer Success, Implementation, or Technical Account Management role. Demonstrated success managing technical enterprise stakeholders across functions. Shape the success function and influence product direction in a fast-scaling AI company.

Client Success Manager - Retail Media (Amazon, Criteo, Citrus). We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London team. Act as the day-to-day partner for clients, driving adoption and successful us

Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. Customer Success Manager (CSM). Create and manage Success Plans.

We are seeking a strategic Head of Customer Success to lead our customer success team and ensure our clients achieve their desired outcomes through the effective use of our products/services. Develop and execute the customer success strategy to drive product adoption, customer satisfaction, and long

Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages

The successful candidate will be an experienced sales and customer success leader with a passion for team development, a structured and proactive approach, and the ability to influence both customers and internal stakeholders. This is a strategic leadership role focused on building and executing a r

Successful commercial experience in HR SaaS, Customer Success Management, or Account Management. Be the first to know about Customer Success Manager openings at SHL. Job Details: Customer Success Managers - Register Your Interest.