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Senior Account Manager –Basingstoke Lead Strategic Accounts | Drive Revenue Growth | Build High‑Impact Relationships We’re looking for an experienced and commercially driven Senior Account Manager to join our team in Basingstoke. This is a high‑impact role where you’ll take ownership of key customer relationships, lead growth strategies, and play a pivotal part in shaping our success within the technology sector. If you're a confident communicator, a natural strategist, and someone who consistently delivers results, this is the perfect opportunity to step up and make a difference. What You’ll Do • Manage and grow a portfolio of high‑value B2B accounts, • Build long‑term, strategic relationships with senior client stakeholders, • Identify and secure upsell, cross‑sell, and renewal opportunities, • Present new products, vendors, and technologies to support customer growth, • Lead proactive outreach, customer visits, and quarterly business reviews, • Develop structured account plans using market trends and client insights, • Oversee the full pre‑ and post‑sales process to ensure an exceptional customer experience, • Collaborate closely with internal teams including Commercial, Operations, Customer Service, and Finance What You Bring • Proven experience managing high‑value or strategic B2B accounts, • Strong commercial acumen with a track record of hitting and exceeding revenue targets, • Ability to communicate and negotiate confidently at senior stakeholder level, • Strategic mindset with excellent planning and forecasting skills, • Highly organised, proactive, and capable of managing multiple priorities, • Resilient, self‑motivated, and driven to own your results, • A collaborative approach with the confidence to influence and lead Why You’ll Love It Here • Autonomy and ownership of a significant customer portfolio, • Competitive salary of £40k-£43k, commission and car allowance, • Clear progression opportunities within a global tech organisation, • Ongoing training and development, including vendor sessions and sales coaching, • Supportive, fast‑paced, and collaborative team environment, • South East based role with travel to customer sites We believe that diversity makes us stronger and more innovative. We warmly welcome applications from individuals of all backgrounds, experiences, and perspectives. Hit apply our reach out to one of our talent team to progress your application and journey with us.

Job DescriptionJob Responsibilities- Oversee the day-to-day operations of data centres, ensuring operational stability, availability, and performance. Manage resources effectively to support 24x7 operations and ensure proper shift coverage.- Utilize advanced knowledge in performance metrics, technical problem resolution, risk management, architecture, design, and business processes to enhance operational efficiency.- Implement and oversee monitoring systems to detect anomalies and address issues promptly. Lead incident, problem, and change management processes to ensure swift resolution and minimal impact on operations.- Conduct data analysis to drive meaningful improvements, leveraging expertise in Data Center technologies, network concepts, and physical IT infrastructure.- Foster top talent and promote a culture of excellence through exceptional coaching abilities, while effectively communicating strategic direction to deliver technology solutions.- Prioritize customer experience by reviewing feedback, hosting forums and focus groups, and driving team performance through recruitment, performance reviews, and collaboration.- Collaborate with peers to identify and implement best practices, ensuring a stable operating environment and managing priority incidents effectively.- Manage relationships with third-party vendors and stakeholders, ensuring effective collaboration and communication.- Implement ITIL control processes, empower teams with a positive attitude and represent technology operations during audits with strong analytical and decision-making skills.- Lead cross-functional teams and maintain audit readiness with a proven risk management track record and media handling expertise.- Oversee staffing, recruitment and support enterprise-class hardware deployments, demonstrating leadership in 24x7 operational support teams.Required qualifications, capabilities, and skills- BS/BA degree or equivalent experience, with advanced knowledge in performance metrics, technical problem resolution, risk management, architecture, design, and business processes.- Strong background in Data Center technologies, network concepts, and physical IT infrastructure, with experience in data analysis for driving meaningful improvements.- Exceptional coaching and leadership abilities to foster talent, promote a culture of excellence, and drive strategic direction and team performance.- Expertise in prioritizing customer experience, conducting feedback reviews, and collaborating with peers to identify best practices and elevate recommendations.- Strong understanding of Incident, Problem & Change Management processes, ITIL control implementation, and process improvement opportunities.- Proven track record in risk management, media handling, staffing, recruitment, and supporting enterprise-class hardware deployments in 24x7 operational support teams- Extensive knowledge in structured cabling, cable management and testing tools.- Extensive knowledge in physical racking and stacking of servers and network devices.- Experience in replacing components in servers and network devices.- Demonstrates exceptional attention to detail.- Demonstrates emotional intelligence in interactions with others.About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About The TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

A vibrant fashion retailer in Basingstoke is seeking an experienced Supervisor to lead their store. This position involves delivering exceptional customer service, motivating the team, and ensuring commercial success through excellence in store operations. The ideal candidate should have previous su

UK Key Account /Business Development Manager- Automotive Car Care & FMCG Retail National Accounts | High-Profile Car Care Category | UK & Ireland Location & Package • Ideal location: Surrey / Hampshire / Berkshire (or commutable) * Salary: £50,000 - £60,000 (negotiable) * Bonus OTE + Company Car + Pension * Strong support from a European manufacturing and technical base Build a category - Own national accounts - New Business- Make your mark. We're strengthening our UK commercial team and are looking for a high-calibre Key Account Manager / Business Development Manager with proven experience in Automotive Car Care, Motor Oils & Lubricants, or FMCG Retail National Accounts. As a major European chemical manufacturer, we develop and supply high-performance Car Care products, and maintenance fluids to leading Automotive Retailers, Forecourt Groups, Supermarkets, DIY and Distribution partners across EMEA. This is a pivotal UK role with genuine scope to shape category strategy, grow national account sales alongside launching new products to market. The Opportunity You'll take ownership of key UK & Ireland accounts, targeting growth across: • Automotive Retail chains * Petrol Forecourt groups * Supermarkets & DIY chains * National Distributors & Regional Distributors * High-volume retail platforms This is a commercially focused, customer facing role where your ability to balance volume, margin, range, and customer strategy will be critical. Who This Role Is Perfect For You'll thrive in this role if you are: • A Key Account Manager within Automotive Car Care, Lubricants, or FMCG National Accounts * Experienced in National Account or Top-Tier Regional / Key Account management * Commercially sharp, data-led, and confident facing senior retail buyers * Comfortable owning a category and influencing range, pricing, promotions, and space This role would also suit a commercially driven Category Manager or Product Manager ready to step into a more sales-facing national accounts role. What You'll Bring Essential strengths include: • Proven success managing and growing National Retail or Large Distributor accounts * Strong commercial acumen: pricing, margin, volume, and promotional planning * Confidence using sales data to identify gaps and unlock opportunity * Ability to build long-term, trusted customer relationships * Experience launching new products and winning range acceptance Highly desirable (but not essential): • Knowledge of Car Care, Motor Oils, Automotive Lubricants, or Maintenance Fluids * Experience linking the motorist, retailer, and category strategy Why Join? • High-impact role with real ownership and visibility * Established products with strong technically manufactured credibility * Backed by a leading European manufacturer * Opportunity to shape and grow a car care category in the UK Apply Now - Interviews Ongoing We are actively interviewing, so early applications are encouraged. To apply or have an initial confidential conversation, contact our exclusive recruitment partner: Glen Shepherd Please send your CV and a brief overview of how your experience aligns with this role. We're hiring now - don't miss the opportunity. JOB REF: 4322GS Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.

Important - Must be Welsh speakingAn outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers,

Customers, Customers, Customers. Regularly monitor customer health indicators, identify potential risks, and develop proactive strategies to ensure continued success and satisfaction. You will play a pivotal role in driving customer satisfaction, retention, and growth, while working closely with Sal

A dynamic RegTech company is seeking a Support Engineer to provide high-quality technical support and assist clients with their inquiries.The role requires a strong technical background, excellent communication skills, and the ability to empathize with clients.Responsibilities include solving client

A tech company specializing in AI is seeking a Customer Success Representative to manage a portfolio of 200+ high-volume SaaS accounts. The role involves ensuring customer engagement, retention, and satisfaction while guiding customers to leverage Ultralytics' tools effectively.

You will collaborate closely with customers, attend in-person meetings when needed, and work cross-functionally with Blink teams (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to ensure customer success at every stage of their journey. Share best practices and contr

Customer Success Management or Service Delivery Management. We supercharge our customers to innovate in hyperscaler cloud, enabling seamless migration, advanced security, and data-driven success. Senior Customer Success Manager.

The Senior Customer Success Manager is critical to the success of our business and by working with a portfolio of merchants, you will make an immediate impact by building long term relationships with key stakeholders and helping them to drive business results utilizing subscriptions. Recharge is loo

Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals. The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Following go‑live your prima

A global fintech leader seeks a Customer Success professional to manage customer relationships across EMEA. This role involves engaging with clients to maximize the value of their purchases, building strategic relationships with C-level executives, and ensuring customer retention and growth. Candida

Ein führendes Fintech-Unternehmen im Vereinigten Königreich sucht einen Account Manager, der für die Betreuung eines eigenen Portfolios von Neu- und Bestandskunden verantwortlich ist.Sie werden die Kunden während des Kreditprozesses unterstützen und sicherstellen, dass sie optimal von unseren P

Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop Customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary. Our AI agent Fin, the most advanced customer service AI agent

Using a data-driven approach, adapts customer success plans and timelines to meet relevant customer business goals measured by business and adoption Key Performance Indicators (KPIs), success measures, and customer expectations, depending on the type of engagement. A GitHub CSM uses a data-driven ap

Customer Success, Account Management, or related leadership experience in Capital Markets, Enterprise B2B SaaS, or Financial Data. As a Customer Sucess Director you will. Design data-driven strategies to improve platform adoption, drive new opportunity creation, and increase customer ROI.

In dieser Rolle verwalten Sie ein eigenes Kundenportfolio und stellen durch hervorragenden Service langanhaltende KundenBeziehungen sicher.Hauptaufgaben umfassen die Durchführung von Verhandlungen, die Pflege von Kundendaten und das Organisieren persönlicher Meetings, verbunden mit einem strategis

You will drive customer success by acting as the voice of the customer, providing insights, and addressing pain points in their processes. A leading legal tech company seeks a Customer Success professional in Greater London. Successful candidates will possess strong managerial skills, experience in

A growing SaaS company in Greater London is looking for a Finance Manager to handle all day-to-day finance functions, reporting directly to the CEO.This is a hands-on role that offers direct exposure to CEO and PE investors, along with a salary up to £75,000, enhanced pension, and strong holiday al

Manage relationships with customers, representing their interests and actively listening to determine just how the company can help them and cross sell their services. Develop and nurture a high level of solution knowledge, and obtain a thorough understanding of the marketplace, the companys compe

A leading SaaS company in Greater London seeks a Customer Success Manager to oversee Mid-Market client accounts. The ideal candidate will have significant experience in customer success within a B2B SaaS environment, excellent analytical and communication skills, and the ability to engage with senio

Leverage GitHub’s success frameworks to create customer journeys and dynamic success plans. Develop and execute customer success plans that align with customers’ business priorities and transformation objectives. Drive customer-specific roadmaps in collaboration with Sales, Engineering, Partners

Customer Success within a SaaS environment. Role: Customer Success Manager in the Construction SaaS sector. Maintain a structured, consultative approach to customer engagement and governance of accounts.

Founding Customer Success Manager. As the first Customer Success hire, you will build the function from scratch, working directly with founders and finance leads at ambitious companies. Design and own the end-to-end customer success lifecycle including onboarding, engagement, and retention strategie

A cybersecurity solutions company in the UK seeks a Customer Success Manager to focus on public sector customers. You will manage your customer portfolio, ensuring successful adoption and driving growth through strong stakeholder relationships.

Reporting to the Director Customer Success UK & EMEA the Account Manager is responsible for maintaining relationships with Appcast clients managing their recruitment advertising spend and helping them maneuver and operate through Appcasts software solutions and managed service offerings. Educate and

A leading global fintech company is seeking a Customer Success professional to manage customer relationships across EMEA.

As eCommerce Customer Success Manager, you are enthusiastic about maximising the success of our eCommerce customers throughout their lifecycle. In conjunction with retention teams, create and execute Customer success plans designed to reduce customer churn and maximise merchant experience. Commerce

A fast-growing technology company in London is seeking an Enterprise Customer Success Manager to manage top-tier enterprise accounts. You will leverage your strong analytical skills to drive customer growth and satisfaction, ensuring the successful adoption of new features while collaborating across

A technology company specializing in vehicle inspection is seeking a Strategic Customer Success Manager in the UK.

A leading social media management company is seeking a Customer Success Manager to maintain and enhance client relationships. This role offers the chance to work in a dynamic international environment and requires strong communication skills, experience in customer success, and proficiency with CRM

A dynamic internet intelligence provider is seeking a Customer Success Engineer to deliver exceptional service to customers. You will partner with the Customer Success team to handle support requests, guide customers through product usage, and advocate for their needs. The ideal candidate has at lea

A leading analytics company in the UK seeks a Customer Success Manager to act as a champion for customers. This is a remote-only position well-suited for professionals passionate about customer success. This role involves understanding customer goals, driving adoption, overseeing renewals, and solvi

A leading digital marketing technology company in London seeks a Customer Success Manager to ensure positive client relationships and maximize product adoption. The ideal candidate has a Bachelor's degree and experience in customer success or account management, particularly in the digital marketing

Customer Success Managers work closely with our Support and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smooth. Customer Success Managers work in coordination with account managers to identify and support expansion sales opportunities within th

Überwachung des täglichen Geschäftsbetriebs in den Bereichen Vertriebssupport, Customer Success, Logistik und technischer Support.

A leading social impact company in London is looking for a Customer Success professional to build relationships and drive adoption of their innovative AI products. You'll be instrumental in securing expansions for the product and advocating for customer needs, all while contributing to significant s

Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. Lead strategic initiatives to improve our Customer team processes including projects such

A dynamic software solutions firm in London seeks a proactive Customer Success & Marketing Manager to coordinate marketing campaigns and manage customer relationships.

Partner closely with the entire Customer Success organization to provide a world‑class customer experience. Work to reduce time to value for the customers by guiding operational workflows for the customers. In this role, you will report to the Manager, Customer Success and Support.

A leading data solutions firm in Greater London is seeking a Customer Success Manager to oversee customer health management and service delivery. The role requires a minimum of 5 years in customer-facing positions, preferably in IT or telecommunications. You will be responsible for stakeholder engag

This role is ideal for someone with a strong background in Customer Success, Account Management, or Business Development who thrives in a dynamic, customer‑centric environment. Contribute to improving Customer Success best practices, identifying operational gaps, and enhancing workflows. Customer

Core skills: Consultancy, Customer engagement and loyalty, Customer experience, Customer service support, Data analytics. In a market built on trust, expertise, and long-term relationships, a dedicated support and success function enables The Social History Archive to drive advocacy, reduce churn, a

Our team and customer base are growing quickly, and you’ll step into a role where you can design and improve our Customer Success approach, not just execute a standard set of tasks. You’ll join a cross‑functional Customer Success team that works hand‑in‑hand with Product, Marketing, Sales

Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Collaborate with the Head of Customer Success to evolve our commercial offering. Work with the Head of Customer Success to improve processes.

Being fluent in English (written and verbal) with excellent communication skills and previous experience in customer service, it is your mission to provide our UK customers with outstanding customer service experience. Customer Success Specialist (UK). If you are interested in building your career w

A financial technology company is seeking a Customer Success Manager to enhance client relationships and drive product usage growth. The ideal candidate will have at least 2 years of experience in account management or customer success, a deep understanding of financial markets, and effective commun