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• £30,339 - £33,339 per annum, • Average uncapped bonus of £4,800 per year (with potential to earn more), • 5 days a week We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme. As a Vehicle Technician/ Mechanic, you will be already skilled in servicing and repair/replacement work. You’ll have the ability to carry out more complex tasks such as clutches and timing belt replacements and diagnostics in areas such as vehicle electrics, brake steering and suspension systems. Benefits Include: • 5.6 weeks’ annual leave, • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores, • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more, • Family & Friends Discount Events, • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme, • Financial planning support via Wagestream - access up to 30% of your salary in advance, • GP Access, 364 days a year, 24 hours a day, • Join the Share save scheme with a 20% discount on shares, • Health Cash Plan – to access wellbeing services and claim back healthcare costs Skills and experience • Must have a Level 3 in Light Vehicle Maintenance and Repair or equivalent OR time served experience, • Must have a full drivers licence with no more than 9 points We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

📢 Perch Group are hiring for a Test and Release Manager and if your idea of a smooth release doesn’t involve crossed fingers and late nights, we should talk. At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success. 🚶 Could this be the next step in your career? As Testing and Release Manager, you’ll take ownership of testing governance, release planning, and quality assurance across the Group’s technology landscape. You’ll design and implement robust frameworks that ensure all changes from small configuration updates to major system releases are tested, validated, and deployed effectively. You’ll collaborate closely with project, change, and technical teams to embed structured testing practices, streamline release cycles, and drive continuous improvement through automation and DevOps principles. 🗓 So, what will your day-to-day look like? Testing Management • Develop, implement, and own Perch Group’s testing framework, strategy, and standards (covering functional, regression, performance, and UAT testing)., • Plan and oversee all testing phases, ensuring alignment with project and change delivery timelines., • Implement test automation frameworks and drive continuous improvement in testing processes., • Manage test environments — ensuring appropriate configuration, data, and access., • Track and report on testing outcomes, defect trends, and quality metrics to senior stakeholders. Release Management • Own the end-to-end release management process — from planning and scheduling through to deployment and post-release validation., • Coordinate multiple concurrent releases across systems and business units, minimising downtime and risk., • Maintain and communicate a clear release calendar for all technology and business stakeholders., • Ensure all deployments are version-controlled, approved, and fully documented., • Champion the adoption of DevOps and CI/CD practices to increase release efficiency, reliability, and traceability. Governance & Compliance • Ensure all testing and release activities comply with change control, audit, and risk frameworks., • Maintain detailed records of testing results, approvals, and release documentation., • Support internal and external audits related to change, testing, and release processes., • Ensure compliance with data protection, security, and regulatory standards (e.g. GDPR, ISO 27001, Cyber Essentials). Stakeholder & Team Management • Work closely with project managers, developers, business analysts, and operations teams to ensure smooth delivery of changes., • Act as the escalation point for all release and testing issues., • Communicate status, risks, and impacts of testing and release activity clearly to senior stakeholders., • Provide mentorship, training, and leadership to testing and release teams, embedding best practices and continuous improvement. 👆 Does this sound like you? Essential • Proven experience managing software testing and release processes in complex IT environments., • Strong understanding of software development and delivery lifecycles (Agile, Waterfall, DevOps)., • Hands-on experience with automated testing tools, CI/CD pipelines, and version control systems (e.g. Azure DevOps, Jenkins, Git)., • Demonstrated ability to design and implement structured testing methodologies and release frameworks. Desirable • ITIL v4 Foundation (or higher) certification., • ISTQB Test Manager or equivalent qualification., • Prince2, AgilePM, or similar project management accreditation., • Experience working with ISO 27001, PCI-DSS, or similar compliance frameworks., • Degree in IT, Computing, or a related discipline. ⌛The Application Timeline • A first stage video call with the internal recruitment team (15 minute call), • A face to face or video call with the hiring manager (45 minutes- 60 minutes) Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications. 🎉 Why you should be EXCITED to apply… 💵 £40,000+, + up to 20% of your annual salary, paid as a bonus. 📍 This role is based at our Blackpool office. 🕰 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday. 🎓 The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation. ✅ And many more benefits to support your wellbeing and professional development. So, what are you waiting for? Submit your application today. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email . PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

Job description: Job Summary We are seeking a motivated and dynamic Sales Representative to join our Card Sales team. Selling all methods of Card Payment Facilities as one of the leading UK partners for Worldpay. The ideal candidate will possess excellent communication skills and a passion for sales. This role involves engaging with potential customers through telemarketing, understanding their needs, and providing tailored solutions. Proficiency in English is essential. Familiarity with Salesforce or similar software will enhance your ability to manage customer relationships effectively. Responsibilities • Conduct outbound telemarketing calls to potential clients to generate leads and drive sales., • Build and maintain strong relationships with customers through effective communication., • Understand customer needs and provide appropriate solutions to meet their requirements., • Maintain accurate records of customer interactions and sales activities using Salesforce or other software., • Collaborate with team members to achieve sales targets and contribute to overall business growth., • Provide feedback on market trends and customer preferences to help shape product offerings. Qualifications • Proven experience in a sales or telemarketing role is preferred., • Excellent verbal communication skills in English, • Strong interpersonal skills with the ability to engage effectively with diverse clientele., • Familiarity with Salesforce or similar CRM software is advantageous., • A proactive approach to problem-solving and a willingness to learn new skills., • Ability to work independently as well as part of a team in a fast-paced environment. If you are passionate about sales and eager to contribute to our success, we encourage you to apply for this exciting opportunity. Job Type: Full-time Benefits: • Company events, • Company pension, • Free parking, • On-site parking, • Referral programme

📢 Are you someone who thrives off turning complaints into positive outcomes for customers? Great! As Perch Group are now searching for a Customer Escalations Officer to join the team. At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success. As a Customer Escalations Officer, you’ll be the go-to person for customers who are frustrated with the service we’ve provided. While we strive for excellence in every interaction, we understand that things can sometimes go wrong, and it’s your job to turn the situation around. 🔎Could this be the next step in your career? You’ll take ownership of escalations from across the business, using your analytical and investigative skills to find the best solutions for our customers. By ensuring that we act fairly, transparently, and in line with FCA regulations and internal policies, you’ll help us resolve complaints and improve our service. We believe in turning customer frustrations into opportunities for feedback, and your insights will be crucial in helping us improve and ensure we’re always delivering the best experience possible. The role will contribute to the management of other customer escalations – i.e. specialist support for customers in vulnerable situations and requests for information through GDPR regulation. The role will also involve receiving and acting upon other points of escalation where the needs of customers require specific care through established policies and procedures. 🗓 So, what will your day-to-day look like? • Liaising with customers, clients, and internal departments via phone, letter, and email to resolve complaints., • Effectively managing complaints relating to both FCA-regulated and non-regulated products, ensuring a fair and thorough investigation., • Ensuring complaints are addressed appropriately, investigated thoroughly, and resolved in a timely manner to achieve a fair outcome., • Managing customer escalations such as specialist support for vulnerable customers and Right of Access requests made by customers., • Managing your own workload efficiently, ensuring all complaints are recorded accurately and handled within set deadlines., • Supporting Root Cause Analysis and contribute to internal feedback loops, collaborating with frontline support and specialist teams to prevent future issues., • Helping cultivate and maintain a customer-centric culture, always prioritizing the customer’s needs and satisfaction., • Acting as the final point of contact for customers to ensure their complaint is fully resolved. 👆 Does this sound like you? • A good understanding of the impact of debt and vulnerability., • Experience dealing with customer complaints., • Excellent customer service skills., • Excellent verbal, written and interpersonal skills., • A good understanding of the principles of TCF., • A good understanding and knowledge of FCA regulatory requirements (desirable). ⏳The Application Timeline • A first stage video call with the internal recruitment team (15 minute call), • A face to face or video call with the hiring manager (45 minutes- 60 minutes) Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications. 💥Why you should be EXCITED to apply... • £27,000 + up to 20% of your annual salary, paid as a bonus., • This role is based at our Blackpool office., • 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday., • The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation., • And many more benefits to support your wellbeing and professional development. So, what are you waiting for? Submit your application today - our customers NEED YOU. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email . PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Experience and

Russell Publishing is recruiting a Customer Success Account Manager to join our team, to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions. The successful applicant should have a minimum of 3 years��

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. Experience designing and embedding customer journeys within a B2B environment. Experience partnering with Sales to drive renewals, customer health planning, and upsell opportunities.

Customer Success / ~20% Sales Support. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Evaluate and analyze customer needs and support requirements.

Customer Success organisation while defining the strategy for how the business engages with customers post-sale. Customer Success Managers from the start. Customer Success Managers (4 direct reports initially).

Hybrid working available after initial probationary period.OTE £30k+ plus benefits + careerThis is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.What is most important is a desire to want to build a worthwhil

Important - Must be Welsh speakingAn outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers,

With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of complicated assignments, whilst still maintaining the simplicity and flexibility required to manage simple customers.

A hospitality tech company based in London is looking for a Scaled Customer Success Manager. You should have 2-3 years of experience in SaaS Customer Success with a focus on data-driven decision-making. In this role, you will lead strategies to enhance customer retention and value for SMB clients wi

Customer Success Manager page is loaded## Customer Success Managerlocations: London, United Kingdom: Remote (United Kingdom)time type: Full timeposted on: Posted Todayjob requisition id: R23414Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators

United Kingdom - Meeting Insights Customer Success Manager. AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience. The only way to keep ahead of the curve and successfully meet the c

This is not an "ordinary" Customer Success role. The reason our customers love us is because we genuinely care about their success, and that starts with you. In just over a year, we've gone from 0 to 600 customers with very little marketing spend, succeeding where many have tried and failed before.

Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives. Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Vantor and externally to Customer. Success renewing

Customer Success or Account Management within a B2B SaaS environment, ideally with a commercial track record. As a Customer Success Manager, you will partner with fellow CS professionals at leading global startups to drive value realization and strategic growth. Join a high-growth AI company redefin

A leading digital investigation software firm in the UK is seeking a Customer Success Manager to lead relationships with high-value customers. The role requires proven experience in managing C-level relationships and a strong background in customer success.

It is expected that the SMCS will work in collaboration with the Customer Success Engineers (CSEs) and other Customer Success (CS) Organization teams to provide assistance in the management of your customers within a defined segment (e. Members of the Customer Success family are motivated customer a

After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customer’s trusted advocate within NiCE CX. The Customer Success Manager begins engaging

A dynamic tech startup in the UK seeks a Customer Success Team Lead to manage a high-performing team and enhance client satisfaction. The ideal candidate possesses robust skills in Customer Success and Account Management, with a passion for branding and exceptional communication. In this role, you w

A company specializing in safety and compliance is seeking a Customer Sales Advisor to manage customer enquiries, support sales, and build strong relationships. Responsibilities include assisting in the decision-making process for customers, engaging through our website, and collaborating with techn

Fast-growing measurement company looking for a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership. This position reports to the Customer Success Team Lead; it is responsible for managing and nurturing relationships with key clients, ensu

Customer Success, Account Management, or Partner Success within a B2B SaaS startup environment. Experience in Customer Success is required; additional experience in Professional Services (PS) or in a Sales Engineer (SE) role is preferred, particularly within Cloud or On-Premises environments. Senior

The ideal candidate is a technically strong, customer focused professional who thrives at the intersection of technology, customer success and business outcomes. Develop, manage, and track customer success plans aligned to customer business objectives and measurable outcomes. The Technical Customer

Act as executive sponsor and lead customer success interface for a set of strategic enterprise customers, managing relationships end-to-end from onboarding through renewal and expansion. Drive successful customer onboarding and ongoing engagement, ensuring strong adoption and measurable outcomes acr

The Oracle Health Customer Success Manager (CSM) is responsible for overseeing an assigned portfolio of Oracle Health customer accounts in Germany with a focus on continuous improvements to customer adoption and experience, facilitating contract renewals, increased customer satisfaction, service lev

We value your privacyEnterprise Customer Success Manager page is loaded## Enterprise Customer Success Managerremote type: Hybridlocations: UK - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR2036The Role**We are looking for a talented Enterprise Customer Success

A global HR platform in Greater London is seeking a Customer Success Manager to enhance customer engagement and adoption among small-to-medium businesses. The role involves leveraging technology for scalable customer support and community initiatives, managing a large portfolio of clients, and facil

A leading cybersecurity firm in the UK is seeking a Team Manager of Customer Success. In this remote role, you will lead a high-performing team, ensuring customer needs are met and driving growth. Strong communication skills and a customer-centric approach are essential.

A leading consultancy in the financial sector is seeking a Customer Success Director to drive customer satisfaction and revenue growth. The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capital Markets or B2B SaaS. Key responsibilities include

The adventures that await you after becoming the Senior Customer Success Associate at Hack The Box:. The gems you’ll be enjoying as a Senior Customer Success Associate:. Humans of HTB: Anna’s journey into HTB customer success scaling team.

Owning the success of Happl’s customers, ensuring they successfully launch, adopt, and scale modern employee benefits globally. Ideally 3+ years experience in Customer Success, Account Management, or a customer‑facing SaaS role. Leading structured success planning, executive check‑ins, and qua

A leading technology company in the UK seeks a Customer Success Manager to enhance customer relationships and maximize product value. Responsibilities include guiding customers through the onboarding process, advocating for their needs, and ensuring they achieve successful business outcomes.

A leading cybersecurity firm is seeking a Senior Customer Success Manager to guide customers in maximizing the value of their investment. This remote position in the UK requires over 5 years of experience in SaaS customer success and fluency in German and English. The ideal candidate will foster str

A leading compliance technology company in London is seeking a French speaking Customer Success Manager to manage strategic customer relationships and drive value through SaaS solutions. Candidates should have a passion for customer advocacy, strong relationship management skills, and 2-4 years of r

A leading HR technology firm is seeking a Customer Success Manager to drive product adoption and retention for clients in the UK and Ireland. This role requires strong relationships with customers, analytical skills, and experience managing a large portfolio in a SaaS environment. The ideal candidat

A leading cyber resilience company based in the UK is looking for a Senior Customer Success Manager to enhance customer engagement and success, particularly with Defence clients. Candidates must have extensive experience in Customer Success within a SaaS environment and a solid background in cyberse

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

Customer Success Manager – AI Visibility (Amazon & Walmart). We’re looking for a Customer Success Manager — a data‑savvy, client‑facing professional who can confidently lead conversations with global e‑commerce brands, translate complex AI visibility metrics into clear strategies, and gu

Our Client is a fast-growing Performance Platform working with major global brands and is hiring a Customer Success Manager to drive value across a portfolio of customers. This role suits someone with a strong background in paid media or digital marketing who wants to move into a strategic, commerci

This individual is someone who works well with others, has a “get the job done” mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of adoption and customer retention. Passion for customer care and a focus on customer retention an

A leading technology company is looking for a UK/I Customer Success Manager to build strong relationships with clients and help them achieve their inbound goals using the software. You will manage multiple customer accounts, providing advice and solutions to ensure success. This role is remotely bas

A dynamic tech company in Greater London is seeking a Customer Success Manager to drive growth and retention initiatives. This position offers a collaborative atmosphere focused on client success while promoting personal and professional growth.

Prior customer success experience within financial or SaaS industry. Previous client facing experience with ideally previous customer success experience. Fitch Solutions is currently seeking a Customer Success Manager based out of our London office.

As a Customer Success Specialist, you will help protect life by supporting our UK and Australian customers so they get value from Axon every day. You will own inbound cases and customer requests, work within clear playbooks, and help resolve issues quickly—building a strong foundation in customer

Senior Technical Customer Success Manager. Excellent relationship‑building skills: You care deeply about delighting customers.