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Hiring in Dundee! We're currently recruiting Client Advisors for a public sector organisation based in Dundee, offering a hybrid working model (2 days in office). Contract: September 2025 - March 2026 Rate: £13.81/hour PAYE Hours: Monday to Friday, 35 hours/week This is a brilliant opportunity to work in a supportive, client-focused role where you'll: Provide helpful, accurate support via phone, email, webchat & face-to-face Process applications and payments, maintain records, and draft client communications Handle personal and sensitive information with care and professionalism Work as part of a collaborative, service-oriented team We're looking for individuals with excellent customer service and telephony skills, strong communication and administrative abilities, and a team-focused mindset. Attention to detail and confidence using computers are also essential for success in this role. Interested or know someone who might be? Get in touch today!

• Location: Dundee, Dundee City, United Kingdom Imagine achieving the perfect balance between work and personal life with a shift pattern that entices you. Join our team and enjoy the freedom of maintaining your own gas safe card, while also receiving a reliable income as a Gas Engineer with us. We'll set you up for success with a complete toolkit worth up to £3k, so you can tackle any task with confidence. No need to worry about buying expensive gear - we've got you covered. • Salary: £33,778.00- £35,778.00 per annum, • Hours: 4 on 4 off Shift Pattern working 6:00am-6:00pm (40 hours per week), • Job Type: Full time and Permanent Contract Looking for something different? Let's chat and see what works for you. Here's What You Can Expect To Be Doing: As a gas engineer at AO, you'll team up with one of our drivers to visit customers' homes and install gas appliances and electrical products. Our top priority is to simplify our customers' lives, which is why you'll oversee setting everything up securely and effectively.You won't have to worry about fixing anything - your job is to deliver exceptional customer service, install the product and demonstrate how to use the new appliances. At AO, you'll have the chance to positively impact people's lives while collaborating with a helpful and welcoming crew. A Few Things About You: Essential • Full UK/EU driving licence with no more than 6 points., • CCN1 & CKR1, • To be over the age of 21 for insurance purposes, • With a 4 on 4 off shift pattern and 24 days holiday, you will work less than half a year., • On-call support from our technical team and Installation Managers, • Fantastic training facilities with ongoing learning opportunities, • Competitive pension Scheme, • Healthcare Cashback Scheme Click 'Apply' now to join our family and find out more about the Gas Installations Engineer role.

Join a global technology leader at the forefront of delivering complex, high-performance automation solutions across a wide range of industries. As part of a fast-growing, collaborative team, you’ll tackle big challenges with smart, scalable technologies — and your ideas will be heard, valued and put into action. With offices across the globe, this organisation offers genuine international collaboration, clear career progression and exposure to the latest innovations in automation. If you're ready to accelerate your growth, work alongside exceptional talent and help shape solutions that truly matter, this could be for you. Senior Project Manager Competitive Basic Salary + c10% Bonus + Profit Share Dundee - Relocation Assistance and Sponsorship available. Ref: 24747 The Role: • Lead end-to-end project delivery – from initiation through final acceptance testing, • Act as the primary point of contact for clients, understanding both technical and commercial needs, • Manage budgets, validate financials, and ensure ongoing cost control, • Identify risks early and implement effective mitigation strategies, • Develop and maintain comprehensive project documentation (Budget, Labour Forecasts, Risk Register, Schedules, Change Management, Lessons Learned), • Build and manage detailed project schedules (MS Project for complex projects), with a focus on identifying and maintaining the Critical Path, • Report regularly to senior leadership and clients on progress, risks, and outcomes, • Manage scope changes through formal Change Control processes using internal tools, • Lead project close-out reviews, capturing learnings and driving continuous improvement The Person: • Proven project management experience within a relevant industry (e.g., bespoke capital equipment, industrial automation, engineering systems), • Demonstrated success delivering multiple, complex projects with cross-functional teams, • Solid understanding of capital equipment engineering and/or automation technologies, • Degree-level education or equivalent, with strong project management aptitude, • Practical knowledge of project planning tools and methodologies (e.g., MS Project, Gantt charts, risk assessments), • Strong commercial awareness, including familiarity with contractual and financial project elements, • Sound analytical thinking and creative problem-solving capabilities, • Strong customer service mindset with a talent for relationship-building, • A collaborative spirit with the ability to lead or contribute within a team, • A continuous improvement mindset—open to new ideas and ways of working Located in the Dundee area, relocation assistance can be provided and the role is also open to experienced individuals based in the UK who require sponsorship. For further information call John Anderson on: 01902212000 or 07715639123. Email:

FRASERS is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand as Frasers and are looking for an experienced Store Manager to join our team in Dundee. Job Description The Opportunity As a Fraser’s Group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. We want Managers who are fearless, will take risks and reap the rewards. Our brand new store opened in May 2025. The store contains a Sports Direct, Evans cycles, USC as well as a full Frasers floor containing premium clothing, footwear and beauty. The store manager will oversee the whole building spending 50% of their time on sports and 50% of their time on Frasers and thus must have an interest in both fascia's. The Ambition Operations • Assist with all store operations and deliver to expectation on all KPI’s, • Support with the planning of workload to ensure a productive and efficient team, • Make confident decisions, and delegate to the team effectively, • Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers, • Assist with training and coaching the team to best practice, • Use business communication tools to monitor completion of tasks and meet deadlines Controls • Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively, • Support with planning store schedules in line with store trading patterns and business expectation, • Assist with compliance for processing of payroll issues and problem-solve effectively, • Support with store daily structure to ensure the store meets compliance, customer service and security standards, • Be accountable for controlling wages and the store in the absence of the Store Manager Sales • Understand business and customer expectation and motivate the team to deliver an excellent customer experience, • Understand product features and benefits and assist with training the team to maximise sales opportunity, • Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team., • Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness, • Use reports to analyse and support with commerciality of key products to impact sales and profitability, • Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency Development • Assist with identifying internal talent and support performance management processes to drive exceptional performance, • Support with identifying performance issues and escalate professionally to the Store Manager, • Be self-driven in own personal development take on developmental feedback constructively, • Understand and promote Frasers Group core values and coach the team to engage with these values, • Encourage feedback from team and be a point of contact between the team and Store Manager Leadership and Management • Inspire the team and act as a role model, • Support with coaching and motivating the team to achieve success, • Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes, • Develop relationships with the store team and ensure everyone is working to the same goals, • Work with your Store Manager and contribute to the success of the store as a whole Qualifications The requirements • Management experience working in a fast paced, high volume retail environment, • Ability to positively impact results in sales, payroll and stock loss, • Proven record of developing talented individuals, • Must be able to work well under pressure and to strict deadlines, • Committed to supporting the store manager to achieve the highest store standards and customer service Please note this is a full time permanent contract of 45h per week. Each shift is 10h with a 1hour unpaid break. The sifts will change week on week but will include daytimes, evenings and weekend work. We are looking for full flexibility across the working week. Additional Information The Rewards: • Weekly/Monthly & Quarterly Commercial Bonuses, • Stocktake Bonuses, • Commission led bonuses across a wide range of products, • Monthly Group Rewards and Recognition, • Long Service awards, • We offer a wide range of Development Courses with National Qualifications, • 28 Days Holiday, • 40% Instore Uniform Discount, • Discounted Gym membership, • Cycle to work scheme, • Group Wide 20% Discount across all Frasers Group brands, • This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount

Fuel your future with AO – earn up to £2,000 in performance bonuses! Imagine achieving the perfect balance between work and personal life with a shift pattern that entices you. Join our team and enjoy the freedom of maintaining your own gas safe card, while also receiving a reliable income as a Gas Engineer with us. We'll set you up for success with a complete toolkit worth up to £3k, so you can tackle any task with confidence. No need to worry about buying expensive gear - we've got you covered. Salary: £33,778.00- £35,778.00 per annum Hours: 4 on 4 off Shift Pattern working 6:00am-6:00pm (40 hours per week) Job Type: Full time and Permanent Contract Location: Unit 3c Brunel Road,West Gourdie Industrial Estate, Dundee, DD2 4TG Our main shift is 4 on, 4 off- but we're flexible. Looking for something different? Let's chat and see what works for you. Here's What You Can Expect To Be Doing: As a gas engineer at AO, you'll team up with one of our drivers to visit customers' homes and install gas appliances and electrical products. Our top priority is to simplify our customers' lives, which is why you'll oversee setting everything up securely and effectively.You won't have to worry about fixing anything - your job is to deliver exceptional customer service, install the product and demonstrate how to use the new appliances. At AO, you'll have the chance to positively impact people's lives while collaborating with a helpful and welcoming crew. A Few Things About You: Essential Full UK/EU driving licence with no more than 6 points. CCN1 & CKR1 To be over the age of 21 for insurance purposes At least 1 year of experience within gas installations Desirable Some experience of installation of electrical appliances would be ideal but we'll train you to be electrically competent. Our Benefits: With a 4 on 4 off shift pattern and 24 days holiday, you will work less than half a year. On-call support from our technical team and Installation Managers Fantastic training facilities with ongoing learning opportunities Competitive pension Scheme Healthcare Cashback Scheme Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder. To see all our benefits and perks, visit our AO Benefits page Click ‘Apply' now to join our family and find out more about the Gas Installations Engineer role. TPBN1_UKTJ

ARE YOU LOOKING FOR A CAREER CHANGE WITH EXCELLENT DEVELOPMENT OPPORTUNITIES? TQ NEEDS YOU TO JOIN OUR TEAM! ABOUT US Tillicoultry Quarries is a successful and fast-growing family-owned quarrying company and major supplier of aggregates, asphalt, ready-mixed concrete, mortar, render and sports sand to the building and road construction industry. We operate in over 35 sites throughout Central Scotland, the North East of England and East Anglia. Due to our continued success and rapid growth an excellent opportunity has arisen for a Class 2 Driver based at Dundee. The successful candidates should be customer focused, reliable, well organised and be able to work well as part of a team in a busy site environment. WHY JOIN OUR TEAM? As a family business who have been in operation for over 90 years we invest in our people and offer excellent training and career development opportunities. Our culture has grown from family values and we are proud to have a committed and passionate team of over 400 people working in a variety of different roles delivering a unique combination of quality materials and service excellence for our customers. We also offer job security and regular overtime paid at an enhanced rate: Monday-Friday time and a half after 8 hours Saturday time and a half for the first 6 hours then double time Sunday double time KEY RESPONSIBILITIES Carry out the delivery and collection of products to customer sites while maintaining company high standards of Health & Safety at all times. Maintain the company vehicle to a high standard of cleanliness to represent the company at all times. Comply with the WTD and EU driving rules to ensure full compliance is achieved with no infringements. WHAT DO WE NEED FROM YOU? Valid HGV license with CPC card. Experience driving mixers would be beneficial. Experience working with digital tachographs. Strong awareness of Driver Regulations specifically relating to Driver Hours & Working Time Regulations. A keen interest and commitment to Health and Safety, and Environmental matters. A flexible approach to working hours and willingness to work regular overtime to meet the needs of the business when required including alternate weekends. WHAT WE WILL GIVE YOU IN RETURN Competitive salary Enhanced overtime rates Fully funded VQ Pension 30 days annual leave per year Holiday purchase scheme Employee Assistance Programme Employee Discounts Platform Career development and internal progression THIS IS AN EXCITING OPPORTUNITY TO FULFIL A KEY ROLE WITHIN A FAST GROWING AND SUCCESSFUL BUSINESS. WE OFFER A COMPETITIVE REMUNERATION PACKAGE AND FANTASTIC OPPORTUNITIES FOR CAREER PROGRESSION. TAKETHE FIRST STEP TOWARDS YOUR NEW CAREER TODAY AND SEND YOUR CV TODAY! WORKING TOWARDS A DIVERSE WORKFORCE AND EQUAL OPPORTUNITIES. TPBN1_UKTJ

Sofology is way more than just a sofa The sofa sits at the heart of the home, and we know how much that means to our customers. Choosing the perfect sofa is a big decision and that's why as a Store Manager you will help coach and motivate our Sofologists in store to help them deliver an unrivalled customer experience. So whether its about style, comfort, or everything in between, with your exceptional coaching skills and inspiring your team through your passion, therell be no ifs or buts when it comes to your Sofologists rolling out the red carpet, every single time. Sofology benefits Great basic salary with generous, uncapped team bonus Plenty of opportunities to learn & grow. 30% discount across the Group, plus 15% for your friends and family Access to discounts at 100s of high street retailers. Mental, physical and financial support (EAP) Enhanced maternity & adoption pay Spend up to £1,500 at Currys / PC World and spread the cost through Sofology. Additional days off, whether its your wedding, birthday or even the arrival of your new furry friend A contributory health scheme, flu vaccines, access to a Doctor and private health check Income protection, bereavement and life assurance - you can count on us to be there when it matters Holiday buy back scheme (5 days) Okay, so the list just goes on, but heres a few more. Sharesave, volunteer days and a cycle to work scheme! A day in the life of... The Store Manager, youll spend your time doing so much more than sitting! Here are just a few of the things youll be getting up to: Setting up your store team for success by ensuring morning meetings are taking place and making sure everyone is on the same page for the days ahead Ensuring our value, roll out the red carpet, is maintained at all times by keeping the store merchandised according to guidelines Working alongside the Regional Managers to create changes to improve the business and keep ahead of our competition Supporting on-going personal development through setting clear and achievable goals Monitoring and analysing your teams key performance indicators to highlight any areas that need your focus Assessing individual performance through observation to ensure you are aware of any skills gaps within your team so you can build robust plans to enhance performance and behaviours strategically Utilising your continued knowledge of products to support your other team members, always sharing best practice and training the team Leading the team to ensure our people values, processes and standards are met Ensuring you and your team are getting involved in business initiatives and sharing your knowledge on company platforms Keeping your team up to date with changes happening within Sofology Managing the stores profit & loss In an ideal world... You dont need to have furniture experience because let's be honest, leadership isn't about knowing what type of cushion interiors make a sofa comfy! We are looking for someone who doesnt just simply keep the store ticking over, but will continuously look for ways of enhancing your customers' experience and your Sofologists experience. Ultimately, creating an environment where our teams want to work and our customers want to shop. We know that none of our customers are the same and that goes for our Sofologists too - there truly is a seat for everyone at Sofology! A little about Sofology Were a fun place to be and we know our people are priceless. Were proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious. Were all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work. Roll Out The Red Carpet - From browsing to buying and beyond, we always ensure a Very Important Customer experience - no ifs, no buts. A Seat for Everyone - Be yourself and feel at home. We know that different backgrounds and experiences make us stronger. Bold By Design - We're a courageous brand with ambition and drive. Well never settle for second best and always strive for more. So, if you want to join us on the sofa, save your seat by applying now!Due to the volume of applications, we reserve the right to close this role early and so encourage you to complete your application as soon as possible. DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home. TPBN1_UKTJ

It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Work autonomously and collaboratively within the team and with Product Managers, UX Designers, Customer Success, DevOps and other develo

As a Customer Success Manager, you will be involved in the following activities:. Develop and execute customer success plans tailored to each client's unique goals and challenges. Regularly monitor customer health through metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score),

We're looking for a Strategic Customer Success Manager to join our growing Customer Success team, providing an opportunity to work with a wide range of our largest clients. Reporting to the Customer Success Director, you will be responsible for managing and growing strategic customer relationships.

As Customer Success Manager, you’ll be the face of the business for a growing portfolio of UK clients, ensuring exceptional onboarding, strong adoption, and long-term success. You’ll have a unique opportunity to lead client relationships, shape how the customer success function evolves, and dire

Currently expanding our Customer Success team, we’re looking for a new colleague as. As a Senior Customer Success Manager you will be expected to:. Senior Customer Success Manager, united kingdom.

Proven track record in customer success, account management, or client-facing roles within B2B SaaS, climate tech, or geospatial analytics. Partner with product and engineering teams to feed back customer insights and influence the roadmap.

Years of experience in a Customer Success, Technical Account Management, or similar customer-facing role? * Select. Technical Customer Success Manager, NA West. Technical Customer Success Manager.

Proven experience in customer success, account management, or client-facing roles within fintech, SaaS, or enterprise software. Familiarity with CRM tools and customer success platforms is a plus. Influence product direction by bringing customer feedback into the roadmap.

Onboard and grow: You will onboard Deel IT customers successfully and will partner for long term growth. Guide and coach: You provide tailored support, onboarding guidance and training to ensure customers are set up for success from day one. Walked the walk - You have at least 2+ years of experience

We are seeking a Senior Customer Success Manager who excels in guiding Commerce customers at every stage of their journey, ensuring they maximize product usage. Proficient in driving enhancements from customer feedback, this individual also mentors peers while effectively communicating customer need

Sign in to set job alerts for “Customer Success Manager” roles. Customer Success Manager (Revolut People). Customer Success Manager - Real World Evidence (UK).

The successful candidate will be an experienced sales and customer success leader with a passion for team development, a structured and proactive approach, and the ability to influence both customers and internal stakeholders. This is a strategic leadership role focused on building and executing a r

Customer Success or account management with enterprise SaaS customers. This role is fully remote but requires working CEST hours and reports to the Regional Head of Customer Success. Senior Enterprise Customer Success Manager.

The Senior Manager, Customer Success (Enterprise) will lead and develop a team of Customer Success Managers to ensure customer satisfaction, retention, and advocacy while embedding consistent success practices across enterprise accounts. We’re searching for a UK-based Senior Manager, Customer Succ

The Senior Customer Success Manager (UK) will be responsible for driving product adoption, customer satisfaction, retention and expansion across Zoom’s UK enterprise customer base. Customer Services play a crucial role in improving the customer experience within Zoom. Have a proven track record of

This role is responsible for ensuring successful onboarding, driving platform adoption, and maximizing customer value and retention across the customer lifecycle. Develop and refine customer success best practices, tools, and playbooks to continuously improve the customer experience. CSM) based in t

Experience in customer relationship management, customer onboarding, customer engagement, and / or project management. The ideal candidate will also assist our Customer Success Managers in ensuring our customer accounts have positive experiences, providing support, guidance, and solutions. Customer

We are seeking a Customer Success Manager who excels in guiding Commerce customers at every stage of their journey, ensuring they maximize product usage. Proficient in driving enhancements from customer feedback, this individual also mentors peers while effectively communicating customer needs to sh

Be the first hire in Customer Success, building the function from the ground up and shaping best practices as they scale. Customer Success role within another SaaS startup, who has managed enterprise accounts, built scalable processes, and proactively identified opportunities to drive retention and

The ideal Principal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our enterprise customers. As the Principal Customer Success Manager (CSM), you will play a pivotal role in ensuring the success and growth of our top-tier, enterprise customers. A

If you have experience in Customer Success or a suitable field to move into Customer Success like Account Management, Presales or even Support, and you have a good knowledge of Virtual Desktop Environments then this could be the next role for you. Customer Success Manager (American timezone). You wi

Previous experience in customer facing role preferred (customer success / customer support). Customer Success Executives are a vital gateway between our customers, and our product to ensure we maintain excellence across the business and enable our customers to succeed with Sandy. Trinity Agtech is l

Map customer stakeholders & users to Customer Personas. The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work. Ability to drive insights and adoption recommendations to customers by analyzing customer.

As a Portfolio Customer Success Manager, you will lead strategic customer success initiatives across a portfolio of high-value, complex customers. You will also work with Product, Engineering, Marketing, and Customer Care to shape the customer journey, advocate for customer needs, and influence prod

Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals. The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. In this role, you’ll be resp

As a Principal Customer Success Manager (CSM) with a technical focus, you will be a trusted advisor and strategic partner to high-value accounts, leveraging your deep product knowledge and consultative skills to maximize customer value. Act as a trusted advisor to customers, adopting a customer-firs

It’s an exciting time as the team scale up to develop the customer journey amongst a larger customer base as we expand into three tiers of Customer Success managers (currently two). To improve our Customer Satisfaction Levels: You will be responsible for customer satisfaction surveys across the bu

Demonstrable experience in a customer success and/or customer success enablement role in enterprise software/SaaS within a global context. Experience designing and implementing successful customer success programs, methodology, and related content and coaching. Customer Success Manager (m/f/d) - Ger

The Associate, Customer Success will play a key role in managing and coordinating assigned learning programs while ensuring a seamless customer experience. The position requires close collaboration across multiple teams, including Sales, Implementation, Partnerships, Marketing, Product, Finance, and

Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager. We’re looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team a

We’re looking for a Customer Success Specialist – UK & Nordics to lead onboarding, support, and long-term success for our customers across the region. Customer Success Specialist - UK & Nordics. Customer Success Specialist – UK & Nordics.

Successful commercial experience in HR SaaS, Customer Success Management, or Account Management. As Enterprise Customer Success Manager, you will join a super dynamic team that is driving our most exciting growth accounts and opportunities. Be the first to know about Customer Success Manager opening

As a Customer Success Manager (CSM) at Spectro Cloud, you will play a critical role in driving customer satisfaction, retention, and growth. Proven track record of managing and growing customer relationships, with a strong focus on customer satisfaction and success. Collaborate with customers to dev

Customer Success or Account Management in a Saas, HR tech orlarge events industry.

The successful candidate will be an experienced sales and customer success leader with a passion for team development, a structured and proactive approach, and the ability to influence both customers and internal stakeholders. This is a strategic leadership role focused on building and executing a r

Customer Success Manager - Real World Evidence (UK) Remote: London, UK | Northern Ireland | Portugal Apply for this role. As a Customer Success Manager - RWE, you will play a pivotal role in managing our Real World Evidence projects, responsible for client and project management, develop and present

As a Strategic Customer Success Manager, you will be the trusted advisor to our most valuable enterprise technology customers, ensuring their long-term success and growth with Ably. Your approach, opinion and results will be integral to driving success strategies for Ably customers, regardless of se

Develop and understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom. Finance / Business Valuation, Account Management, or Customer Success. Experience in working in Customer Success or studies in Finance (ideally i

We’re hiring a Customer Success Manager (Level I) to support single school customers in the UK. Customer Success, Account Management, or another customer-facing role (EdTech or SaaS a plus). Escalate risks or blockers to ensure customer success.

Customer Success Manager - SAAS GEOPOLITICAL RISK REALTIME & PREDICTION AI TECH. Customer Success Manager (London/UK-Based). Customer Success Manager (London/UK-Based).

The Enterprise Customer Success Manager (eCSM) is a relationship strategist focused on developing meaningful partnerships with our customers. This role will be responsible for providing exceptional customer engagement to ensure our customers are maximizing the value of our digital product while ensu