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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

ERP Customer Success / Sales Account Director. Customer Success / Sales Account Director. Collaborate with delivery, customer success, and technical teams to ensure adoption and value realisation.

Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. As the business

Important - Must be Welsh speakingAn outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers,

We're now looking for a Senior Customer Success Specialist to take ownership of our most strategic enterprise customers and ensure they achieve measurable, long-term success. Senior Customer Success Specialist At VisionTrack, we help organisations unlock real-world value from video telematics and co

As a Customer Success Manager (CSM), you will play an integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success. Hands‑on experience with Corporate Performance Management (CPM) as a Customer Success Manager or in a customer‑facing role. Champi

A partner company is seeking a Customer Success Account Manager to manage strategic customer accounts and enhance client satisfaction. The ideal candidate has 3–5+ years in customer success, expertise in negotiation, and is familiar with B2B SaaS, particularly in manufacturing. You will be the pri

A leading technology company in the UK is looking for a Customer Success Manager to build strong client relationships and ensure the effective delivery of services.

Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy. Your initial focus will be getting quickly up to speed with our current generator customers today, visiting our key st

The successful candidate will manage customer accounts, drive product adoption, and advocate for client needs. A health-tech company in the UK is seeking a Customer Success Manager to ensure clients derive maximum value from their solutions. Strong relationship-building skills and a customer-focused

Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies. Renewals, Sales or Customer Success Teams. Success will be measured by achieving renewal and new

The successful candidate will have proven experience in customer success, strong communication skills, and a deep understanding of what exceptional customer experience looks like. A leading energy company in the UK is seeking a Customer Success Manager to work closely with generator clients, ensurin

As a Customer Success Specialist, youll be responsible for onboarding new clients, providing product training, resolving customer issues, and ensuring long-term satisfaction. As part of the Customer Success team, you9ll play a vital role in ensuring clients receive the guidance and support they need

A leading communication and broadcast company is seeking a Customer Success Manager to enhance customer satisfaction and manage key accounts effectively. Candidates should have substantial experience in customer success management and strong interpersonal skills.

A leading hiring solutions company in the UK is seeking a Hire & Sales Coordinator to manage customer interactions and ensure service excellence at hire desks. The role requires experience in a busy hire desk environment, strong customer service skills, and effective communication. The successful ca

As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. The focus of this role will be to work hand-in hand with o

A customer service company in the United Kingdom is seeking a Customer Service Advisor to deliver exceptional service while engaging in sales support. The ideal candidate will have strong communication skills and experience in a customer-facing environment. You'll be part of a dynamic team dedicated

Immersive is hiring! Could you be our next Senior Customer Success Manager? We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager, primarily working with our UK Defence clients. The es

A technology company in the UK is seeking a Senior Customer Success Account Manager to enhance customer relationships and drive account growth across multiple verticals. Responsibilities include managing customer accounts, conducting business reviews, and developing ROI models.

A minimum of 5 years of demonstrated success in a quota‑carrying, customer‑facing position. Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. CSMs at Seesaw work directly with customers to drive v

Proven success in customer success, account management, or a related field, demonstrating a track record of successful customer engagement. The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Collaborate with Customer Success, Customer Support, Sales

We’re hiring a part-time Customer Success contractor located in the UK or Ireland to support our growing team as our customer base continues to expand. This is a fast-growing team and a strong opportunity to gain hands-on experience in a digital-led Customer Success environment. Customer Success o

Drive customer-specific roadmaps in collaboration with Sales, Engineering, Partners, and Customer Success Architects. Develop and execute customer success plans that align with customers’ business priorities and transformation objectives. Leverage GitHub’s success frameworks to create customer j

A leading educational organization is looking for a passionate Customer Success Manager to ensure members achieve their goals and maximize the value of offerings. The ideal candidate has proven experience in B2B customer success, excellent communication skills, and is comfortable in a fast-paced env

Technical Customer Success Manager. Proven success owning enterprise customer relationships and driving adoption, performance, and growth. This role sits within our Customer Success organization and blends strategic account leadership with hands‑on technical problem solving.

A minimum of 5 years of demonstrated success in a quota-carrying, customer-facing position. Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. CSMs at Seesaw work directly with customers to drive value

The ideal candidate will have B2B customer success experience, be highly organized, and have strong communication skills. A leading digital community organization is seeking a Customer Success Manager to ensure members gain maximum value from offerings.

If you have experience in Customer Success or a suitable field to move into Customer Success like Account Management, Presales or even Support, and you have a good knowledge of Virtual Desktop Environments then this could be the next role for you. Customer Success & Solutions Manager – EMEA. Get n

The successful candidate will leverage their skills in customer advocacy and project management to ensure customer satisfaction and retention. A global technology company is seeking a Customer Success Manager in Northern Ireland to strengthen relationships with enterprise clients and promote softwar

A leading tech firm is looking for a Customer Success Manager in the United Kingdom. The ideal candidate should have over 2 years of experience in customer success management, fluent in English and German, and capable of building relationships with C-level executives. Responsibilities include educat

With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation,” you can see why customer obses

Have a steady book of customers with whom you’ve learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined C

The Role**The Partner Customer Success Manager (PCSM) will work with key strategic partners to enable, mentor, and scale best‑in‑class customer success for Flexera solutions. Customer success craft: Success planning, QBR/EBR facilitation, value realization, risk detection, and playbook execu

Customer Success at DG owns all post- sales customer engagement. Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. Field customer support inquiries and man

Work closely with Customer Support Engineers (CSEs), Customer Platform Architect (CPA), Sales, Product, and Engineering teams. Experience with CRM/CSM tools, customer journey tracking, and success metrics. Track success metrics and use data to inform customer strategy and engagement.

We're rapidly expanding and building a top‑tier Customer Success team. You take ownership of your customers' success and pride in seeing them thrive. If you believe customer success isn't a department—it's a mindset—then this is your opportunity to make a real impact.

Customer Success Managers work closely with our Support and Onboarding teams to ensure clients are set-up for success and the transition to Customer Success is smooth. In this full-time role, you will serve as a Customer Success Manager who works with new and existing enterprise customers to maximiz

The GreyNoise Customer Success Manager (CSM) is a part of the GreyNoise Customer Experience (CX) team, which provides our customers with an industry-leading experience. This is a customer-centric position focused on ensuring our customers' success with GreyNoise is all but guaranteed. The CSM will b

Our team make-up is diverse including customer success managers, technical leads, developers, analysts across business, technology and testing as well as integrated marketing specialists. Experience in a client-facing role such as Customer Success Manager, Account Manager, Project Manager, or Operat

Customer Success or Creator Success roles, preferably in SaaS, EdTech, or the Creator Economy. Optimize lifecycle playbooks and implement strategies to improve key customer success KPIs, including NPS, LTV, and renewals. Creative autonomy with direct impact on customer success and retention.

A leading technology company in the UK is seeking a Senior Customer Success Account Manager to grow and manage relationships with high-tier customers.

You'll have the opportunity to shape processes that enhance customer outcomes, directly impacting our partners success and the broader supply chain landscape. Play a key role in shaping the Customer Success organization. We are currently looking for a Customer Success Manager - REMOTE.

A GitHub CSM uses a data-driven approach, adapts customer success plans and timelines to meet relevant customer business goals measured by business Key Performance Indicators (KPI’s), success measures, and customer expectations. Using a data-driven approach, adapts customer success plans and timel

Customer Success Manager - FP&A. Codex are looking for a Customer Success Manager to join a new EPM practice, and partner with leading finance professionals. As the go-to advisor for CFOs, VPs, and finance teams, you’ll guide customers through the successful implementation and ongoing adoption - e

At Abnormal we seek a Customer Success Manager who is passionate about helping customers fully realize value from our platform and partnership. Customer Success Manager – German Speaking. Maintain deep understanding of our product and roadmap, guiding customers to success.

Participate in special projects to improve the customer success playbooks or introduce new customer success activities. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. Youll own and imp

A leading cybersecurity certification organization is seeking a Customer Success Manager based in the UK to enhance customer satisfaction and retention across the EMEA region. Candidates should have over 5 years in a Customer Success role, a bachelor's degree or equivalent experience, and skills in

A leading global data resilience company in the United Kingdom is seeking a Senior Director – Enterprise Renewals Account Management.The role involves driving retention and growth across enterprise portfolios while establishing efficient collaboration mechanisms.Candidates should bring over 10 yea