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PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

If you're a Senior Project Manager, Programme Manager, Delivery Manager or Customer Success Specialist, with client-facing enterprise-level delivery experience, please apply for full details!. The role blends programme management, customer success, and commercial awareness, with real influence over

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Play a pivotal role in refining customer success processes as the business scales. Experienced with Customer Success platforms (e.

This 12-month programme is designed to enable you to develop the knowledge, confidence and skills necessary to kick-start your career in Customer Success and client relationship management. Rotation 2 - Introduction to Customer Success (3 months):. Apply what you have learned from the Operations tea

Remote-first (with occasional travel for team events or customer meetings). You will play a crucial role in ensuring the success of our large employer clients by building strong relationships, managing their apprenticeship programmes, and driving high levels of satisfaction. A culture of high perfor

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Act as a customer advocate to raise product feedback.

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. Act as the voice of the customer to our product team, highlighting needs for European-specific featu

This role involves onboarding new customers, providing comprehensive training, and delivering exceptional customer care to drive satisfaction, loyalty, and retention. We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our dynamic team. Familiarity with CRM software and

Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent service to their customers. Previous experience in customer success. Avalon is currently supporting a

Senior Consultant (Customer Success). The consultant partners closely with customers to understand their. The customer journey is treated as an.

A leading AI company is looking for an Engagement Manager to join their team in the United Kingdom.The role involves working with various companies to design and implement solutions aimed at improving learning experiences.Ideal candidates are passionate about business development and possess a stron

Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space. At Semrush, the Customer Success team is on a mission: to help every customer unlock the full potential of our products from the very start. Drive high customer ret

A leading tech company in London seeks a Customer Success Manager to oversee the success of enterprise customers. Ideal candidates will have 5+ years in customer-facing roles, strong communication skills, and a background in computer networking.

A leading tech company in Greater London is seeking a Customer Success Manager to join their dynamic team. This role involves managing customer relationships, ensuring exceptional service delivery, and handling project management functions for conferences.

Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic. Join Anthropic's Customer Success team

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforces customer organizations. Acting as an advisor to your customers for the adoption of new features of Salesforces annual release schedules and identifying potential challenges and risks to your customer'

A leading AI development firm is looking for a Customer Success Manager based in EMEA. This role involves forming strategic partnerships with complex customers, helping them maximize the use of AI solutions. Candidates should have over 6 years of customer-facing experience, a technical understanding

Minimum two years’ experience in a Customer Success role. So, here's the deal: our SaaS video platform Life Inside is growing fast! We're a small team with global customers and now we're looking for our next key player, someone who enjoys taking responsibility, trying new things, and making things

A technology solutions company in London seeks an Entry Level Associate Services Consultant to enhance customer data management and support implementation processes. The ideal candidate will have customer-facing experience and strong technical acumen, particularly in Python.

A leading consultancy firm in the United Kingdom is seeking a dynamic Head of Customer Success to lead the Customer Success function across a high-profile client portfolio. This strategic leadership role is focused on ensuring customer outcomes through effective onboarding and management.

A leading SaaS security company is seeking a Customer Success Manager based in London. You will guide customers through their security and compliance journeys, ensuring their success and satisfaction with Vanta's solutions. Responsibilities include onboarding, monitoring customer health, and collabo

As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our serv

We are looking for a Customer Success Manager (CSM) to own and grow relationships with our customers across EMEA and North America. Customer Success, Account Management, or Technical Account Management. Capture customer feedback, success stories, and references.

Customer Success Representative. The Customer Success team at Magma works closely with our users, ensuring they get the most value out of our product. We are now looking for an outgoing, curious, and responsible person to join us as a Customer Support Representative (CSR).

This position offers a great opportunity to contribute to a proactive customer service environment, enhancing customer satisfaction through effective communication and problem solving. A leading global outdoor brand based in Greater London is seeking a dedicated Customer Service Representative. This

A global financial platform is seeking a Customer Success Manager to enhance customer onboarding, retention, and growth within the SMB vertical in London. The ideal candidate will have over 2 years of experience in customer-facing roles and a strong customer-centric mindset. This is a hybrid, full-t

We are looking for a Customer Success Engineer (CSE) to work on strategic assignments that ensure customers are maximizing value from WalkMe solutions and improving overall customer sentiment. Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with produc

Contribute to Akeneo’s customer success framework for customer lifecycle management and create tangible benefits and value for customers. Develop prescriptive, customized success plans to help customers define, measure, and achieve success using Akeneo’s solutions. In a dynamic environment that

As a Customer Success Manager at HYPE, you will manage a portfolio of enterprise customers across EMEA. Customer Success Manager EMEA (m/f/d). This is a high-impact role for someone who enjoys strategic thinking, thrives in client-facing environments, and is passionate about long-term customer succe

Act as the bridge between Sales and Customer Success, ensuring smooth handovers, alignment on customer needs, and coordinated communication. Customer-obsessed: Acts as the voice of the customer internally, advocates for long-term success. We are seeking a customer facing, focussed and analytical Cus

You will collaborate closely with account managers, ensuring clients fully understand and utilize the platform while expanding customer networks.

A leading HR technology company in Greater London is seeking a Customer Success Manager to lead a growing team while driving customer engagement and retention. The ideal candidate will have deep knowledge of SaaS products and experience in developing customer success strategies.

As a Customer Success Manager at Medius, you will work closely with high- and medium-tier customers to help them achieve measurable business outcomes and maximize the value of their Medius investment. You will act as a trusted advisor to customers and as the voice of the customer internally, influen

A leading tech company in Greater London seeks an experienced Enterprise Customer Success Manager to drive the integration of AI solutions for legal and professional services. This role involves building strong customer relationships, ensuring value realization, and leading training sessions. Candid

A leading global software company in Greater London is seeking a Customer Success Manager with proficient French communication skills. In this role, you will maintain deep product knowledge, assist customers in effectively adopting the Creative Cloud suite, and build positive relationships to ensure

Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. Lead strategic initiatives to improve our Customer team processes, including projects such

Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. Customer Success Manager (CSM). Gather and report customer feedback.

Create and continuously improve customer success best practices and documentation. Customer Success, Solution Delivery, or a similar role, ideally in B2B SaaS or enterprise software. You will be the primary point of contact for enterprise customers before and during their onboarding, ensuring succes

A leading real estate technology firm based in London is seeking a Customer Success Manager to enhance day-to-day client engagements and ensure a seamless operational experience. The ideal candidate will manage the entire customer lifecycle, from onboarding through to renewal, while using data insig

We are seeking a proactive and customer‑focused Customer Success Manager to strengthen relationships with existing clients, enhance customer satisfaction, and drive revenue growth through PPM contract renewals, system upgrades, and referrals. Proven experience in customer success, account manageme

A leading global provider of credit intelligence is seeking a Product Specialist to manage customer success in London. Key responsibilities include managing post-sale activities, monitoring key performance indicators, and influencing product decisions based on customer feedback. The ideal candidate

A leading edtech company is looking for a Scaled Customer Success Manager to enhance the customer experience for schools in the UK. This full-time position involves developing content for teachers, running onboarding sessions, and managing relationships to ensure product success.

Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI. Customer Success Manager (CSM). We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations.

Data Privacy Stewardship: Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. Localization Advocacy: Act as the voice of the customer to our product tea

A leading SaaS company is looking for a Customer Success Manager to ensure customer satisfaction and success.