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Customers may engage through one-off programmes or through longer-term membership, with Customer Success playing a key role in helping individuals and businesses understand how to get the most value from the full ecosystem. Description The role The Customer Success Manager owns customer and member

Customer Success Manager – SaaS. CV Screen is recruiting for a Customer Success Manager to join an innovative SaaS technology business based in Canary Wharf, London. The successful candidate will play a key role in supporting and growing an established customer base while working closely with tech

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. We strive to cultivate an inclusive environment of understanding to have a greater impact on our bus

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

Remote-first (with occasional travel for team events or customer meetings). You will play a crucial role in ensuring the success of our large employer clients by building strong relationships, managing their apprenticeship programmes, and driving high levels of satisfaction. A culture of high perfor

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Act as a customer advocate to raise product feedback.

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Play a pivotal role in refining customer success processes as the business scales. Experienced with Customer Success platforms (e.

Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve the best outcomes with our solutions. Proven experience in customer success, account management, or a related role. Familiarity with CRM software and customer success platforms is

Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent service to their customers. Avalon is currently supporting an organisation in Cheshire to recruit a C

This 12-month programme is designed to enable you to develop the knowledge, confidence and skills necessary to kick-start your career in Customer Success and client relationship management. Rotation 2 - Introduction to Customer Success (3 months):. Apply what you have learned from the Operations tea

Senior Consultant (Customer Success). The customer journey is treated as an. The consultant partners closely with customers to understand their.

The role blends programme management, customer success, and commercial awareness, with real influence over outcomes, value realisation, and account growth. Define, track, and report on success metrics including ROI, operational efficiency, compliance, and customer satisfaction. If you're a Senior Pr

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

Customer Success, Professional Services, Account Management, or other customer‑facing roles, including supporting large enterprises. You will build the Customer Success function from the ground up, design playbooks, shape customer journeys, and create the foundation for scalable growth. Recruit, d

We’re now hiring a Scaled Customer Success Manager to join our Customer Success team. You have 2 to 3 years of experience in Scaled Customer Success within SaaS, working with SMB customers, owning a large portfolio. You’ll lead the build out of our Scaled Customer Success strategies, processes a

You will collaborate closely with account managers, ensuring clients fully understand and utilize the platform while expanding customer networks.

As a Customer Success Manager at Medius, you will work closely with high- and medium-tier customers to help them achieve measurable business outcomes and maximize the value of their Medius investment. Support new business sales processes by presenting the value of the post–go-live phase and long-t

A leading tech company in Greater London seeks an experienced Enterprise Customer Success Manager to drive the integration of AI solutions for legal and professional services. This role involves building strong customer relationships, ensuring value realization, and leading training sessions. Candid

Customer Success Manager (CSM). Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company. Your commercial insight, customer-first mindset, and ability to drive long-term relationships will be essential in deli

The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex’s product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. In addition to playing the voice of th

We are seeking a proactive and customer‑focused Customer Success Manager to strengthen relationships with existing clients, enhance customer satisfaction, and drive revenue growth through PPM contract renewals, system upgrades, and referrals. Proven experience in customer success, account manageme

Own and manage a portfolio of enterprise customers, acting as trusted partner throughout the customer lifecycle. Customer Success Manager (m/f/d). Customer Success Manager (m/f/d).

Join as an early Customer Success hire to build best-in‑class customer retention for a rapidly growing healthtech SaaS platform. You'll own the full customer lifecycle, from onboarding and training to renewals and upsells, driving both measurable customer outcomes and commercial growth. Possesses

A leading edtech company is looking for a Scaled Customer Success Manager to enhance the customer experience for schools in the UK. This full-time position involves developing content for teachers, running onboarding sessions, and managing relationships to ensure product success.

A global leader in AI cybersecurity is seeking a Customer Success Manager to guide clients through their journey, ensuring rapid value and sustained success. The ideal candidate has a background in Customer Success or Account Management, possesses strong communication skills, and values the importan

A leading recruitment firm is seeking a Customer Success Manager to join a fast-growing AI AdTech Retail Media platform in Greater London. The ideal candidate will leverage their Retail Media expertise to drive success for a portfolio of global brands, primarily focusing on Amazon marketing campaign

The ideal candidate has over 2 years of Customer Success experience in a SaaS environment. A leading security solutions provider is seeking a Customer Success Manager in Greater London. In this role, you will be pivotal in guiding customers through their security and compliance journeys.

A leading e-commerce company is seeking a Head of Customer Success in the UK. This role focuses on shaping the customer journey, driving satisfaction, and leading a team.

A leading social media management platform is seeking a Customer Success Manager to enhance client relationships and drive product adoption. The ideal candidate has a Bachelor's degree and experience in customer success or account management within digital marketing.

You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. Customer Success, Account Management, or a related customer‑facing role with

As an Enterprise Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value reali

Supporting Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email. Customer Experience (CX) at Laka. You'll be a key part of our Customer Experience team.

Join Anthropic's Customer Success team as an EMEA based Customer Success Manager as we pioneer the future of enterprise AI adoption. Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quar

Take responsibility for the customer’s overall success with Adobe’s Document Cloud platform including activation, engagement, adoption, expansion, and health scores. Proven track record of meeting or exceeding sales targets or customer success goals. Align with internal collaborators such as Acc

A leading AI development firm is looking for a Customer Success Manager based in EMEA. This role involves forming strategic partnerships with complex customers, helping them maximize the use of AI solutions. Candidates should have over 6 years of customer-facing experience, a technical understanding

Minimum two years’ experience in a Customer Success role. So, here's the deal: our SaaS video platform Life Inside is growing fast! We're a small team with global customers and now we're looking for our next key player, someone who enjoys taking responsibility, trying new things, and making things

Principal Siebel Applications Configuration Engineer, UK Customer Success Services (CSS) SaaS and Applications (CRM/ERP). Oracle is a technology leader, changing how the world does business – and our Customer Success Services team works with over 6,000 companies globally. CSS are looking for an ex

A leading HR technology company in Greater London is seeking a Customer Success Manager to lead a growing team while driving customer engagement and retention. The ideal candidate will have deep knowledge of SaaS products and experience in developing customer success strategies.

Candidates should have at least 5 years of experience in customer success or sales, demonstrating a proven track record of problem-solving and exceeding client expectations. A leading global software company in Greater London is seeking a Customer Success Manager with proficient French communication

A leading real estate technology firm based in London is seeking a Customer Success Manager to enhance day-to-day client engagements and ensure a seamless operational experience. The ideal candidate will manage the entire customer lifecycle, from onboarding through to renewal, while using data insig

A leading SaaS company is looking for a Customer Success Manager to ensure customer satisfaction and success.

A leading technology recruitment firm seeks a Senior Customer Success leader in London to oversee customer retention and satisfaction for a global SaaS business. Ideal candidates will have experience in managing complex customer bases and a pragmatic approach to leadership.

Your focus will be to build relationships with our customers through delivering excellent customer success, training, and guiding your customers to deliver strong marketing and business strategies that will generate maximum Return on Investment (ROI) for our clients and help us to continually exceed

Join as one of the earliest members of a growing Customer Success function shaping best practice, influencing product direction, and owning commercial performance across a diverse portfolio worth c. Prior experience and success in a start-up or scale-up environment. A natural communicator who enjoys

Customer Experience at Onetrace is a collaborative effort built across four key pillars: Implementation, Onboarding & Training, Product Support and Customer Success. Mid to senior-level experience in Customer Success or Account Management within a SaaS environment, ideally supporting mid-market or e

Join a group of effective and passionate customer success managers and product specialists that fosters teamwork, open communication and innovation. Role: Product Specialist (Customer Success Manager) in a hybrid role based in London. Collaborate with various customer teams, including security, tech

This role offers the chance to work in a dynamic international environment and requires strong communication skills, experience in customer success, and proficiency with CRM tools. A leading social media management company is seeking a Customer Success Manager to maintain and enhance client relation

A leading digital adoption platform provider is seeking a Customer Success Engineer in Greater London to enhance customer value and drive adoption of their solutions. Candidates should have over 3 years of experience in customer-facing roles, strong communication skills, and an understanding of web