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Senior Consultant (Customer Success). The customer journey is treated as an. The consultant partners closely with customers to understand their.

Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent service to their customers. Avalon is currently supporting an organisation in Cheshire to recruit a C

Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve the best outcomes with our solutions. Proven experience in customer success, account management, or a related role. Familiarity with CRM software and customer success platforms is

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. We strive to cultivate an inclusive environment of understanding to have a greater impact on our bus

Remote-first (with occasional travel for team events or customer meetings). You will play a crucial role in ensuring the success of our large employer clients by building strong relationships, managing their apprenticeship programmes, and driving high levels of satisfaction. A culture of high perfor

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Play a pivotal role in refining customer success processes as the business scales.

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Act as a customer advocate to raise product feedback.

Customer Success, Account Management, or customer-facing leadership. Ready to lead customer success for one of the UK’s most recognized SaaS brands?. Help shape the future of customer success across a critical vertical.

Customer Success Leadership: Lead regional Customer Success teams to deliver exceptional onboarding, adoption, and retention experiences. As a Director of Customer Success, you will lead the UK Customer Success organisation responsible for onboarding, adoption, retention, and advocacy. SaaS Leadersh

Successful candidates will have over 2 years of experience in B2B SaaS Customer Success and a proven track record in managing diverse portfolios. A fast-growing HR-tech scale-up in London is seeking a Customer Success professional to join their team. This role focuses on managing approximately 60 cu

We’re looking for a Senior Customer Success Engineer with a strong mechanical engineering mindset who enjoys working hands-on with data, models, and tools to deliver solutions that create real value for engineering teams. Supporting the delivery of bespoke customer solutions across multiple projec

Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic. Join Anthropic's Customer Success team

A dynamic tech recruitment firm is seeking a Customer Success Manager for the finance sector. The ideal candidate will possess strong project management skills, experience in customer-facing roles, and the ability to engage deeply with technical products.

Align with internal collaborators such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through a successful launch, adoption, and value realization. Proven track record of meeting or exceeding sales targets or customer success goals. Take re

A leading AI development firm is looking for a Customer Success Manager based in EMEA. This role involves forming strategic partnerships with complex customers, helping them maximize the use of AI solutions. Candidates should have over 6 years of customer-facing experience, a technical understanding

Minimum two years’ experience in a Customer Success role. So, here's the deal: our SaaS video platform Life Inside is growing fast! We're a small team with global customers and now we're looking for our next key player, someone who enjoys taking responsibility, trying new things, and making things

A leading SaaS security company is seeking a Customer Success Manager based in London. You will guide customers through their security and compliance journeys, ensuring their success and satisfaction with Vanta's solutions. Responsibilities include onboarding, monitoring customer health, and collabo

A leading HR technology company in Greater London is seeking a Customer Success Manager to lead a growing team while driving customer engagement and retention. The ideal candidate will have deep knowledge of SaaS products and experience in developing customer success strategies.

A leading global software company in Greater London is seeking a Customer Success Manager with proficient French communication skills. In this role, you will maintain deep product knowledge, assist customers in effectively adopting the Creative Cloud suite, and build positive relationships to ensure

A leading real estate technology firm based in London is seeking a Customer Success Manager to enhance day-to-day client engagements and ensure a seamless operational experience. The ideal candidate will manage the entire customer lifecycle, from onboarding through to renewal, while using data insig

Submit your CV and a cover letter highlighting your technical customer success experience, ability to manage developer-centric accounts, and passion for driving customer outcomes. Customer Success Representative (CSR). Customer Success Representative – Nutrient | Remote.

A leading technology recruitment firm seeks a Senior Customer Success leader in London to oversee customer retention and satisfaction for a global SaaS business. Ideal candidates will have experience in managing complex customer bases and a pragmatic approach to leadership.

Your focus will be to build relationships with our customers through delivering excellent customer success, training, and guiding your customers to deliver strong marketing and business strategies that will generate maximum Return on Investment (ROI) for our clients and help us to continually exceed

Join as one of the earliest members of a growing Customer Success function shaping best practice, influencing product direction, and owning commercial performance across a diverse portfolio worth c. A natural communicator who enjoys spending time with customers and building strong relationships. You

A high-growth SaaS company is seeking a Customer Success Manager to help launch into the UK market. This position offers significant growth opportunities as you will be the first CSM on the ground, shaping customer experiences and driving product adoption.

Join a group of effective and passionate customer success managers and product specialists that fosters teamwork, open communication and innovation. Role: Product Specialist (Customer Success Manager) in a hybrid role based in London. Collaborate with various customer teams, including security, tech

The ideal candidate will have enterprise customer-facing experience, a customer-first mentality, and strong analytical skills. A leading real estate services firm in the UK is seeking a Customer Success & Digital Enablement Manager. In this role, you will focus on developing customer success strateg

A leading digital adoption platform provider is seeking a Customer Success Engineer in Greater London to enhance customer value and drive adoption of their solutions. The role involves delivering consulting services, leading projects, and closely monitoring customer health. Candidates should have ov

A leading social impact company in London is looking for a Customer Success professional to build relationships and drive adoption of their innovative AI products. You'll be instrumental in securing expansions for the product and advocating for customer needs, all while contributing to significant s

A leading cybersecurity startup in the United Kingdom is seeking a Customer Success Engineer to build the technical foundation for customer outcomes. You will be the founding member, ensuring customers derive maximum value and driving product adoption.

A dynamic internet intelligence provider is seeking a Customer Success Engineer to deliver exceptional service to customers. You will partner with the Customer Success team to handle support requests, guide customers through product usage, and advocate for their needs. The ideal candidate has at lea

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our search and discovery platform successfully. Work closely with your account’s Customer Success Manager to ensure the customer’s long‑term health through a world‑class

Experience and skills:*** 5+ years of customer advocacy and engagement experience in an Enterprise SaaS customer success team working with Fortune 100 companies and their executives* Owning a book of business of 4-6 Strategic customer accounts* Increase customer satisfaction, adoption, and retention

A cloud-based finance solutions provider in Greater London is looking for a Customer Success Manager who will engage with high- and medium-tier customers to enhance their experience and maximize their investment. This role is vital in driving customer satisfaction and retention while identifying gro

A hospitality tech company based in London is looking for a Scaled Customer Success Manager. You should have 2-3 years of experience in SaaS Customer Success with a focus on data-driven decision-making. In this role, you will lead strategies to enhance customer retention and value for SMB clients wi

Magnet Forensics is seeking a highly experienced, strategic, and customer-obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high-value, and mission-critical customers. The mission of the Flagship Customer Success Manager is to protect and grow Magn

As an Customer Success Manager, you will leverage your expertise across various marketplaces to drive success for a portfolio of well-known global brands. Exciting opportunity for an experienced Customer Success Manager to join a fast-growing AI AdTech SaaS platform, as they continue to scale their

A travel technology company in London is looking for a Customer Success Manager to enhance customer relationships and maximize satisfaction with Duffel's solutions. The ideal candidate will have 5+ years of experience managing enterprise customers, strong communication skills, and analytical prowess

A leading B2B SaaS provider is seeking a Customer Success Specialist to drive adoption and increase revenue from existing clients.

We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. Minimum 5 years of experience in client-facing operations or customer success roles, with at least 2 years in a leadership capacity. Opportunity to lead and shape a high-imp

You will be responsible for defining what great Customer Success looks like at Definely, from how we measure success and understand customer health, to how we drive long-term retention, expansion, and advocacy. Define and own customer health frameworks, success metrics, and reporting, creating a sin

You'll be responsible for ensuring our customers achieve measurable success with Hook, while also shaping how we define and deliver customer success as a discipline. We are looking for an experienced Customer Success Manager/Account Manager to partner with our ever-growing customer base. What makes

We’re looking for a curious, hands‑on Customer Success Engineer who loves solving problems, enjoys working closely with people, and is excited by a role with significant international travel. Own customer support cases from first contact to resolution. Strong communicator who enjoys working with

As a Director of Customer Success, you will lead the UK Customer Success organisation responsible for onboarding, adoption, retention, and advocacy. Customer Success Leadership: Lead regional Customer Success teams to deliver exceptional onboarding, adoption, and retention experiences. SaaS Leadersh

Customer Success Manager – AI Visibility (Amazon & Walmart). We’re looking for a Customer Success Manager — a data‑savvy, client‑facing professional who can confidently lead conversations with global e‑commerce brands, translate complex AI visibility metrics into clear strategies, and gu

Ideal candidates should have over 8 years of experience in Customer Success, strong consulting skills, and a passion for fostering customer success in a tech-savvy environment. A leading API platform company is seeking an experienced Customer Success Manager to drive post-sale strategy and engagemen

Mid to senior-level experience in Customer Success or Account Management within a SaaS environment, ideally supporting mid-market or enterprise customers. Customer Experience at Onetrace is a collaborative effort built across four key pillars: Implementation, Onboarding & Training, Product Support a