Customer success manager jobs in BasingstokeCrear alertas

Full time Looking for your chance to shine? This is a role for the problem-solvers, the step-up-to-the-challenge-ers; those who want to feel like their career matters. Being a Senior Retail Customer Advisor isn’t just a title, but a badge you wear with pride. You’ll be a force within your team, deputising and overseeing the store when the Manager and Assistant Manager aren’t there, making sure both your team and customers feel like champs. If you bring the energy, we’ll bring the rewards. What you’ll do: · Bring the shop floor to life with your drive, motivation and enthusiasm · Wow customers with your technical knowledge and recommend the right products every time · Create an environment in which customers feel welcome and comfortable · Keep the store on top form when the Store Manager and Assistant Manager are out You’ll definitely: · Be able to show how you’ve worked to and exceeded sales targets or met deadlines · Have experience of serving and delighting customers in a retail environment · Enjoy being part of a team but possess the leadership skills to give guidance and mentorship You might even: · Know what it feels like to work in a fast-paced, ever-changing environment · Know a thing or two about the telecoms sector What’s in it for you? · Exceptional career progression in Retail and to other areas of BT with our Aspire internal development programme · Competitive salary · Uncapped monthly commission, based on personal and store targets · Typical commission of £3,500 (pro-rata); top performers can earn £20,000 · Competitive healthcare and BT share plans · 50% discount on an EE mobile package (30% for Friends and Family) · 25 days’ holiday (pro-rata) with the opportunity to buy a further 5 days, plus your birthday off · The chance to win once-in-a-lifetime all-expense-paid trips and prizes · BT TV, including BT Sport and NOW Entertainment Membership About EE Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us. At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community. We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in. If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move. • This a regulated role and is subject to a bankruptcy check in addition to our regular pre employment checks.

Company description Job Title: Commercial and Propositions Senior ManagerLocation: Basingstoke – Hybrid – Three Days in OfficeEmployment Type: PermanentHours: Monday-Friday AA Summary Think the AA is just about roadside assistance? Think again! As one of the UKs most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, weve got you covered. Our mission is to keep Britain moving, and were looking for dedicated individuals to join our team. Ready to join us? #LI-EJ1 #LI-Hybrid This is the jobAs Commercial and Propositions Senior Manager, you’ll shape and drive the commercial strategy for Roadside Operations, making sure our customer propositions and operational products land successfully and deliver real value. You’ll play a key role in our transformation agenda, working with B2B, B2C, and Car Care teams to bring new products and services to market that meet evolving customer needs and strengthen our competitive edge. You’ll collaborate with stakeholders across the organisation to turn strategy into action, ensuring commercial plans are executed effectively and targeted business outcomes are achieved. With a strong blend of commercial insight, strategic thinking, and leadership, you’ll champion innovation, steer growth, and continually improve how we deliver for our customers and our teams. What will I be doing?Owning and driving commercial outcomes for all Road Operations products, including pricing, strategy, and customer delivery across Parts, Fuel, and Key Assist. Setting and executing commercial strategy to maximise revenue, profitability, and customer satisfaction in line with the transformation agenda. Leading the development and delivery of commercial plans, ensuring strong performance management across key metrics such as EBITDA, NPS, ancillary income, and engagement. Aligning and delivering customer propositions in partnership with B2B, B2C, and Car Care teams. Championing the launch of new products and services that meet customer needs and strengthen integration between B2B/B2C and Road Operations. Facilitating cross‑functional collaboration to ensure propositions are commercially viable, operationally deliverable, and strategically aligned. Working with operations teams to implement commercial strategies in an engaging, compelling, and operationally effective way across the national network. Optimising operational processes, such as patrol van‑stock and field deployment, to improve sales, efficiency, and customer outcomes. Supporting the rollout of initiatives that enhance Roadside Operations and elevate the customer experience. Collaborating with Information Systems and enabling functions to understand IT requirements and system impacts linked to redesign activity. Identifying and driving opportunities for innovation, efficiency, and business growth across Roadside Operations. Embedding commercial thinking and proposition development into transformation initiatives to ensure sustainable operational and commercial success. What do I need?Extensive experience in commercial leadership, proposition development, and transformation within a complex, performance‑driven environment. A proven record of delivering strong commercial outcomes and successfully launching products or services. A strategic mindset with excellent financial, analytical, and operational capability, including advanced numerical and data‑driven decision‑making skills. Outstanding communication and influencing ability, with confidence engaging stakeholders at all organisational levels. Experience leading cross‑functional teams and steering large‑scale change programmes. A demonstrated ability to realise identified programme or project benefits. Strong presentation skills and the ability to facilitate effective workshops. Experience managing suppliers and clients to support commercial and operational objectives. A collaborative yet confident approach when navigating competing priorities and complex environments. A results‑focused outlook with the ability to balance long‑term strategy and day‑to‑day delivery. Additional informationWe’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including: 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks. We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.

Experience using Customer Success platforms like Gainsight or Totango. Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. You are an empathetic advocate who can push back on customers when necessary to guide them toward be

Avalon is currently supporting an organisation in Cheshire to recruit a Customer Success Manager. Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent ser

We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our dynamic team. Familiarity with CRM software and customer success platforms is a plus. Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve the bes

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. This role is ideal for someone who can work independently, exercise sound judgment, and build

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Customer Success role within a fast-paced SaaS environment.

We are looking for a driven and passionate Customer Success Manager (CSM) to partner with Kaltura’s higher education customers across the United Kingdom and Europe and ensure they achieve lasting, measurable success with our platform. Work closely with customers to define success criteria, KPIs, a

As a Customer Success Manager (CSM), you will play an integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success. Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primari

There, you’ll find answers on topics such as AI at Juro, who’s in the Customer Success team today, how we’re different from other early‑stage companies, the interview process, benefits and more. Josephine Hanschke, Director of Customer Success. You’ve built 2‑3+ years* of customer‑faci

Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals. The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Following go-live your primary

Avalon is currently supporting an organisation in Cheshire to recruit a Customer Success Manager. Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent ser

You’ll help shape how Customer Success works at Hippo – defining processes, success metrics and ways of working as we grow. Ideally ~2–4+ years in Customer Success, Account Management, Implementation or a similar customer-facing role with complex products. Owning customer outcomes end-to-end:

A leading technology firm in the UK is seeking a Lead Customer Success Manager to oversee customer account portfolios within Oracle Health. The role involves enhancing customer adoption and satisfaction, managing contract renewals, and cultivating strong stakeholder partnerships.

Our Privacy Statement & Cookie Policy**Customer Success Manager page is loaded## Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Todayjob requisition id: JREQ196098Thomson Reuters is transforming the legal industry with unma

A growing accounting software firm in the United Kingdom is seeking a Customer Success Manager to enhance customer advocacy and build strong relationships. Join a dynamic team dedicated to customer success. You will manage a portfolio of 60-80 customers, ensuring an exceptional experience by underst

Senior Technical Customer Success Manager – DevTools (UK). This is an early Customer Success role at a DevTools company that already works. Customer Success is now being built deliberately in EMEA.

With an ambitious FY26 growth strategy underway, they’re now looking to expand their Customer Success function, seeking experienced practitioners who can drive the customer agenda. The Customer Success Executive exists to create Raving Fans: customers who love what we do, advocate for us publicly,

Work closely with your Account Executive counterpart to develop a joint success plan for your customers. Department: Account Management/Customer Success. Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within customer subtea

A dynamic financial technology company in Greater London is seeking a Customer Success Manager. Candidates should have experience in Customer Success or Account Management within B2B SaaS or fintech environments. This role focuses on enhancing customer relationships post-implementation and driving p

We are looking for a highly experienced and technically astute Manager of Customer Success to lead our post-sales organization across Europe. They will also have a dotted‑line relationship with the Customer Reliability Engineering organization to drive alignment in customer success outcomes. This

A global analytics firm is seeking a Customer Success Manager in Greater London to enhance customer value from its products. The successful candidate will drive adoption and retention while handling a diverse customer portfolio. Responsibilities include strategic support, onboarding guidance, and mo

Generate customer advocacy: identify reference customers, develop case studies, collect testimonial quotes, and feed customer feedback into product and roadmap discussions. Customer Success, Account Management, or Customer Operations experience, preferably in B2B SaaS or enterprise software. Act as

This is an exciting opportunity for a talented Customer Success Manager to play a key role in launching Tapi into a brand-new market. Generate referrals, testimonials, and case studies as the UK customer base grows. Customer Experience & Onboarding.

As a Customer Success Manager (CSM) for the Enterprise segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. Own the customer journey from onboarding to renewal, ensuring fast

Customer Success Manager (EMEA) - Field Systems. Identify and partner with cross‑functional teams and Subject Matter Experts (SMEs) to translate customer technical needs into actionable product improvements and future solution development. Ability to quickly understand and discuss customer.

A leading facilities management company is seeking an experienced Customer Success Manager to oversee compliance and performance of key client contracts. Strong leadership and commercial acumen are essential for success in this position.

Founding Customer Success Manager at VC‑backed fintech startup. Design and own the end‑to‑end customer success lifecycle, including onboarding, engagement, and retention strategies from scratch. Proven experience scaling customer success or account management processes within fintech or B2B Sa

The Customer Success organisation is composed of four teams: pre‑sales, customer success, account management and support. The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. Customer Success, Ac

In addition, you’ll help the project leads at our customers setting up the right processes, roles and responsibilities to integrate SAM4 notifications into their daily operations. To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisatio

Customer Success Manager - Retail Media (Amazon, Criteo, Citrus). We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London team. Act as the day-to-day partner for clients, driving adoption and successful

Our success is defined by the success of our customers — we’re looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping the

A digital engineering consultancy in London seeks a Customer Success Manager to ensure exceptional service delivery for key clients. Candidates should have experience in financial services or SaaS, strong communication skills, and a proactive approach to developing a customer success team. The role

A health technology company in the UK seeks a Customer Success Manager to take ownership of customer outcomes for NHS practices. This role involves onboarding, relationship management, and driving customer value within a complex environment. Ideal candidates have 2–4 years of experience in custome

As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned cargo airline accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unforgett

United Kingdom - Meeting Insights Customer Success Manager. Become the customer advocate in AudioCodes, collaborating with our Product, Development, Marketing and Sales teams. An ability to connect and build strong relationships with customers’ key stakeholders.

A leading HR technology provider in Greater London seeks an experienced Customer Success Manager to enhance client relationships and drive success. Responsibilities include managing customer adoption and usage, executing tailored strategies, and engaging stakeholders at all levels.

A growing tech startup is seeking a Customer Success Manager to support customer relationships and drive account success. In this role, you will manage a portfolio of customers and enhance account health, while also focusing on revenue growth and retention.

Customer Success Manager - FP&A. Codex are looking for a Customer Success Manager to join a new EPM practice, and partner with leading finance professionals. As the go-to advisor for CFOs, VPs, and finance teams, you’ll guide customers through the successful implementation and ongoing adoption - e

The Customer Success Manager leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture. Interlock wi

A technology-driven brand protection firm in Greater London is seeking a Senior Customer Success Manager to enhance client relationships and ensure product value. Ideal candidates will have over 3 years in Customer Success within the SaaS space, fluent in both French and English, and possess strong

A high-growth cloud-based SaaS company in Basingstoke is seeking a Customer Success Manager to enhance customer relationships and drive satisfaction and retention. The role includes utilizing tools like ChurnZero and Salesforce to manage customer interactions and delivering proactive support to ensu

A global provider of credit intelligence is seeking a Customer Success Manager in London. Candidates should have 1-5 years experience in a customer-facing role, strong communication skills, and an interest in financial services.

As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. A minimum of three years professional experienc

The Customer Success Manager works across our clients functions to accelerate customer successes (outcomes). Provide weekly review of customer success impacts and how you’ve driven improvements for the organisation (sell, build, run) and customers. Impact – using customer defined baseline metric

A fintech scale-up based in London is seeking a Customer Success Manager to enhance client engagement and ensure the success of customers with their solutions.

Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans. Customer Success, Account Management, or a client‑facing role in SaaS, digital experiences, or an agency environment. Take a consultative approach and ask though

Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Engage customers’ senior decision makers to understand their evolving strategy for email se