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Application Support & Product ExecutiveRural Ashford Office-based, transport required£25,000 + benefits Monday to Friday, 9.00 am 5.30 pmDo you enjoy helping customers and working through problems until they are resolved?Are you interested in software, digital products and how technology can improve the way businesses operate?Would you like a varied role where you can develop from customer and application support into product ownership?We are recruiting for an Application Support & Product Executive to join a small, growing software and digital solutions business based near Ashford. This is a varied position within a close-knit company, so you will need to be flexible and happy to get involved wherever support is needed. However, your main responsibility will be providing first-line application support to customers using the companys digital products.You will help customers resolve queries, understand how the software works and get the best possible value from the products available to them. As your knowledge develops, you will become a product champion within the business, taking greater ownership of particular products, helping with customer onboarding and identifying other solutions that may benefit clients.What You Will Be DoingActing as the first point of contact for customer support queries by telephone, email and online channelsInvestigating application issues and resolving straightforward problemsGathering the information needed to escalate more technical queries to the development teamKeeping customers updated and making sure queries are followed through to completionHelping new customers get started with the companys software and digital productsDelivering online product demonstrations and user trainingCreating and maintaining user guides, support information and internal product documentationBuilding a strong understanding of the companys different products and servicesBecoming a product champion for specific software solutionsGathering customer feedback and sharing it with the development and leadership teamsIdentifying additional products or features that could be useful to existing customersSupporting testing when new features, updates or products are releasedAssisting with general customer operations and administrationGetting involved in wider business activities when required, which may include events, customer communications and occasional marketing supportWho This Role Would SuitThis role could suit a graduate, an early-career candidate or somebody with experience in customer service, software support, IT support, SaaS or digital products.You do not need to be a developer or have advanced technical knowledge, but you should be comfortable learning how software works and explaining it clearly to other people.You will need to be:Customer-focused, patient and confident communicating with different peopleInterested in technology, software and digital productsComfortable investigating problems and asking the right questionsOrganised and able to keep track of several customer queriesProactive and willing to take ownership rather than waiting to be told what to doFlexible and happy to support different areas of a small businessConfident using online systems and learning new softwareAble to explain information clearly without relying on technical jargonExperience in application support, first-line IT support, customer success or SaaS would be helpful, but attitude, communication skills and the ability to learn are equally important.The OpportunityThis is not simply a role where you will answer support queries all day.You will initially build your knowledge through customer and application support, but the longer-term aim is for you to take ownership of products, become the internal expert and help customers understand which solutions could benefit their organisation.For the right person, this could develop into a Product Owner, Product Specialist or Customer Success position as the business continues to grow.What Is On OfferSalary of £25,0005% employer pension contribution20 days holiday plus bank holidaysYour birthday offHands-on experience across application support, customer operations and SaaS productsThe opportunity to develop towards product ownershipA varied role within a supportive and close-knit teamDue to the companys rural location, access to your own transport is essential.TPBN1_UKTJ

FRENCH SELECTION (FS) Recruiter Location: Smeeth Salary: £25,000 basic plus uncapped commission (OTE £30,000–£35,000+ in the first year) Ref: A713 To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: A713 The company: French Selection UK is a leading specialist recruitment consultancy focused on international business and trade. We recruit for permanent and fixed-term positions, from entry-level to senior appointments. We are the leading recruitment consultancy for German, French, Italian and Spanish-speaking positions across areas including export sales, customer service, marketing, engineering, logistics and international trade. Our clients range from SMEs (small and medium-sized enterprises) to large international organisations. Join a friendly multilingual team specialising in international recruitment, with uncapped earning potential and opportunities to develop a long-term career in recruitment. Purpose of the role: - Managing recruitment projects from vacancy briefing through to successful placement - Drafting job descriptions, sourcing candidates, arranging interviews, negotiating offers and supporting placements - Building and maintaining strong relationships with both clients and candidates through regular telephone and email communication throughout the recruitment process - Developing customer relationships and generating repeat business from existing UK-based clients (no cold calling required) The candidate: - Previous experience in a proactive, customer-facing or frontline role - Energised by regular interaction with people, with strong verbal communication skills - Motivated by and comfortable working towards revenue and placement targets - Self-motivated, independent and proactive, while also working effectively as part of a team - Able to prioritise workload and manage multiple projects effectively - Strong work ethic and attention to detail - Interested in working within a small close-knit multicultural team - Own transport required, as our office is located at Evegate Business Park in a countryside setting and is not accessible by public transport - Fluency in another language (particularly French or German) would be an advantage but is not essential. Salary and benefits: Salary: £25,000 basic plus uncapped commission (OTE £30,000–£35,000+ in the first year) Pension scheme Free on-site parking 25 days annual leave, increasing to 28 days after 2 years and 31 days after 5 years Hybrid working available Working hours: 08:45–17:15 with a one-hour lunch break Monday to Friday