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As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
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Monday - Saturday, shift rotation basis We are looking for part-time people to join us in our Hartlepool Retail Hub, where you will interact with customers through face to face, telephony, and live ...
You will also be required to be the technical face of the company with new customers and at appropriate stages of the process, so can expect to liaise with customers face to face and via video calls
Interview Stages: * video / Face to Face with Branch Manager * with Area Manager and/or Regional Director and Branch Manager - 10-minute presentation (brief will be given prior) - either face to face ...
About the role Day-to-day, you'll carry out telephone, video or face-to-face assessments to understand how a person's disability or health condition affects their daily life. You'll listen to their ...
Face to face visits will be with candidates across the Darlington & Durham and the surrounding area. Candidates must have their own vehicle and be happy to travel when required. Person specification
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Holding virtual/face to face meetings with clients * Developing and maintaining project schedule and budget * Producing conceptual designs with validating calculations where required * Producing ...
Telephone and face to face on site support to regional and site-based facilities management on low to medium level Employee Relations issues. * Responsible for monitoring absence across the business ...
Must be confident in dealing with clients both over the telephone and face to face * Excellent interpersonal and communication skills * Positive attitude to work regularly demonstrated * With support ...
You will also be required to provide 2 professional references covering at least the last 2 years, and complete our online application followed by a video or face to face interview. Empowering ...
But nothing quite beats meeting someone face to face does it? You're at the stage of your career where you're ready for it. You're an experienced account manager but want to swap your own four walls ...
We give people support in a way that's right for them either face to face in their local service, community or online. We provide a free and confidential service without judgement to more than 100 ...
Customer service in a call face to face or over the phone * Computer literate Desired Experience: * Outbound experience preferred but not essential Due to the high volume of candidates responding to ...
Have excellent communication skills and be confident speaking to clients face to face, over the telephone, and by email * Must have excellent IT skills, including working knowledge of Excel * The ...
Dealing with all enquiries whether face to face, by telephone or email in an informed and professional manner and logging onto the CRM system. * Logging of repairs reported from Residents properties ...
Liaising with customers face-to-face and on the telephone * Unpacking stock and Warehouse upkeep * Handling all parts queries and salesMonday to Friday 8:30-5:30, 1 in every 2 Saturday mornings, 4 ...
The process will include a telephone interview and a face-to-face selection event. We look forward to receiving your application. What you'll do * Lead and motivate your team, in accordance with our ...
Carry out assessment activity through both face to face and electronic mediums * Working in line with IAO policies at all times What will you bring to the role? * Ability to use a range of IT systems ...
The process will require two stages which will consist of an initial 30-minute virtual call, followed by a face-to-face meeting.If you have not heard back from us within 5 working days, please assume ...
Have excellent written and verbal communication skills and be confident speaking to clients face to face, over the telephone and by email * Must have excellent IT skills, including working knowledge ...
Communicate fluently in English, maintaining clear, caring, courteous, and professional interactions with stakeholders through various mediums, including telephone, email, and face-to-face
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