Borough, Southwark
Host – Award winning Mexican Restaurant This is an award-winning Mexican restaurant & cafe with 3 sites. We are looking for an experienced Host to join our team in London Bridge. We are looking for talented individuals to join our team who are enthusiastic, eager to learn and team players who thrive working in a vibrant and fast paced environment. We offer a great working environment, benefits and career opportunities. If you’re a friendly, energetic individual with a great sense of humour then Santo Remedio is the perfect place to work. Responsibilities: • Greet guests upon arrival and departure., • Show guests to their tables and provide menus., • Manage reservations, ensuring to maximize covers., • Accommodate walk-ins and take their details., • Communicate with waiters to inform them of table times., • Provide accurate wait times and monitor waiting lists., • Inform waiters of dietary requirements and special occasions., • Assist waiters in setting up tables for the next bookings., • Build guest profiles in SevenRooms., • Answer calls and address guests’ queries., • Promptly respond to email inquiries and assist guests in making reservations., • Organise large group bookings, from celebratory meals and team dinners to full hires., • Create event sheets for large bookings, ensuring dietary requirements and drinks orders are collected in advance, and distribute them to the team., • Ensure we are prepared for upcoming large bookings by collecting pre-orders and deposits., • Keep track of cancellation and no-show charges. Requirements • Experience managing reservations in a restaurant is required., • Experience with SevenRooms or OpenTable., • Excellent guest-service skills., • Strong communication skills (via phone, email, and in-person)., • Exceptional organisational skills., • Ability to problem solve under pressure. Part time role - Working mainly Wednesday to Sunday with roughly 20-25 hours spread onto 5 days. Salary £14 per hour including tronc