As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Asa Delivery Driver with Evri you will benefit from:. We haveimmediate opportunities for you to join our team with plenty ofoptions for you to choose from across our 7-day delivery operationand the best thing is you will only work. If you enjoy working as part of a supportive team but wantthe fle...
: Chef Manager - Spennymoor Up to £28,080 per annum (DOE) Monday - Friday 7am - 3pm We currently ... Meal provide while on duty * Free car parking * 28 days holiday inc. bank holidays (increasing by 3 ...
This interim generalist role focuses on providing first line support to operational managers on a ... All employees have a duty to take appropriate and immediate action to: ensure people with learning ...
... with Store/Duty Manager, addressing any operational issues on-site - Perform any additional duties requested by Store/Duty Manager What we need from you in order to be successful: - Team player ...
Adhering at all times to the principles of treating customers fairly and Consumer Duty * Attending ... Free parking on site + Excellent transport links * Pension contribution * Office Environment
To support the Project Managers within DBR London Ltd.Based at DBR’s central London office at .Victoria Street, London SW1H 0HW.Main duties and responsibilities.Monitoring and logging incoming and outgoing information/correspondence.Picking up and actioning issues.Adhere to document control proce...
Employers want to know
Do you have work experience?
Develop and maintain a strategic partnership with clients CISOs to understand their security needs and align security initiatives with overall business objectives. Act as a trusted advisor, providing insights and recommendations on security matters to enhance the client's security posture. We are...
JAGGAER is a proven industry leader in comprehensive sourcing & procurement solutions.Our SaaS-based, source-to-settle solution provides unparalleled visibility, insights, and recommendations to procurement leaders and suppliers.The result is a fluid supply chain driven by robust spend analysis, ...
This is an exciting opportunity for an Operations Shift Manager to join the site leadership team and play a key part in all aspects of the Manufacturing process. ...
Receptionist – Private Members Club. One of the most exclusive private members club in London, the place to be for politicians, royals and A-list alike is looking for a talented and passionate Receptionist to join their team. The successful Receptionist will be rewarded with:. ...
The Warehouse Shift Manager will be responsible for managing daily 3PL warehousing operations on the 2pm-10pm shift, with full autonomy for the shift. The key responsibilities for the role of Warehouse Shift Manager based in Newcastle Upon Tyne will be:. The successful candidate for the role of W...
To become adelivery driver you need a valid UK driving licence and a vehicle. Arethere are any deals and discounts available to becoming an AmazonFlex delivery driver?. Schedule a delivery block and start delivering parcels aslittle or as often as you like. Currently the only available delivery o...
As a Delivery Driver with Evri you will benefit from:. We have immediate opportunities for you to join our team with plenty of options for you to choose from across our 7-day delivery operation and the best thing is you will only work 4-6 hours per day!. If you enjoy working as part of a supporti...
We are looking for exciting individuals who can say "yes" to the following to join our growing team:.You will become part of a wonderful team in a fabulous media company.This is a busy role capturing external guests, managing meeting rooms and supporting staff.We will set you up for success throu...
NetSuite Planning & Budgeting Administrator. NetSuite Planning & Budgeting Administrator. ...
Receptionist, Permanent, International Business, Central London, £30,000. Our client, a successful business, requires a Front of House Receptionist with strong Secretarial and Admin skills (Word, Excel and Outlook needed) to work alongside a colleague and to provide a professional welcome, plus f...
As part of their continued growth, we are seeking a dedicated and organised Office Administrator to join the team in Sherburn In Elmet. The Office Administrator will play a crucial role in maintaining an efficient and organised office environment. Responsibilities of the Office Administrator:. Ex...
The hourly rate is negotiable based on experience for this position.The ideal candidate will have experience handling and assisting with .Duties will include (but are not limited to): .Providing administrative support to the Legal Services team.Assisting the Legal Business Manager and Borough/Dep...
A forward-thinking InsurTech company with a passion for innovation and a vision to provide smarter, more efficient insurance solutions are looking for a SQL Database Administrator. As a SQL Database Administrator, you will play a vital role in maintaining and optimizing thedatabase systems. Prove...
Receptionist vacancy at High-end Law Firm in London,. IMPORTANT: Previous FOH receptionist experience from either a company, or a 4 or 5* Hotel, or ex-cabin crew experience essential. Search "Receptionist Needed" for more information on our jobs. ...
Both 9 month contract roles (Shift Rota) Corporate Receptionists Experience ONLY / Company Receptionists wanted for High-end Law Firm in London (they have a team of 8), to be part of a front of house client-suite vibrant team who enjoy providing 5* customer service and administration. Receptionis...
Chef & Cook
Waiters
Bar Staff
Retail
Kitchen Porter
Barista
Fast Food
Accounting & Finance
Animal Care
Art, Media, Design
Child Care
Cleaning
Construction & Trades
Customer Service
Driver & Delivery
Education
Engineering
Entertainment
Events & Promotion
Fashion
Healthcare
Host & Hostess
Information Technology
Legal
Management
Manufacturing
Office & Admin
Online Jobs
Sales & Marketing
Salon & Beauty
Science
Security
Sports & Wellness
Warehouse
Writing & Editing
Other
