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Stories Officer - London/Hybrid Are you ready to bring client stories to life and make a real impact across a national charity? Do you have the experience to build strong relationships with teams across StepChange and manage stakeholder needs to deliver stories that meet shared objectives? Are you ready to take responsibility for how sensitive stories are sourced, protected and shared, ensuring every voice is treated with care and integrity? We’re looking for a Stories Officer to join our External Affairs team. In this role, you will help bring the experiences of people affected by debt to life, working with clients and colleagues to create authentic, impactful stories for campaigns, media, events and public communications. What you’ll be doing As Stories Officer, you will take ownership of StepChange’s storytelling function, working directly with clients and internal teams to ensure stories are delivered ethically, effectively, and in line with organisational objectives. You’ll develop and maintain processes for sourcing, sharing, and managing client stories, balancing creativity with safeguarding and data protection requirements. You’ll work closely with colleagues across media, marketing, campaigns, partnerships, policy, research, and public affairs to deliver stories that meet their needs and help StepChange communicate with impact. From interviewing clients with lived experience to co-creating materials for campaigns and public events, you’ll ensure every story is told safely, respectfully, and authentically. You’ll also help identify new storytelling opportunities. This role is at the heart of StepChange’s External Affairs work. You’ll collaborate with a wide range of colleagues, manage ethical and safeguarding responsibilities, and help build a consistent, trusted approach to client storytelling across the charity. About you We’re looking for someone with experience in storytelling or content management within a charity or equivalent organisation. You’ll have hands-on experience engaging with people with lived experience and translating their stories into clear, compelling narratives. Confident working with internal stakeholders, you’ll be able to manage multiple priorities, deliver stories that meet team needs, and maintain strong professional relationships across the charity. You’ll have a keen understanding of safeguarding, data protection, and ethical storytelling, ensuring that clients are always supported and respected. You’ll be proactive, organised, and adaptable, with excellent verbal and written communication skills. A passion for storytelling and an interest in the debt advice sector will help you succeed and make a meaningful impact in this role. Equality, Diversity, and Inclusion Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.

The role of the Learning & Development Officer is to provide a consistent and high level of both operational delivery and administrative support by updating training information and maintaining training systems and processes. In areas such as leadership development, performance management, apprenticeships, and supporting a full range of mandatory, technical and management development. This relates to staff, volunteers, trustees and agency and contractors. This role involves a high level of operational delivery, administration and multitasking so the job holder needs to be confident in being able to organise and prioritise their time and work efficiently, effectively and independently in order to be able to respond to a variety of requests and demands. This role is not open to sponsorship. Staff benefits include shuttle bus, and more Read more below. Role Requirements Maintain efficient administration systems that facilitate the smooth operation of the training function with the wider Organisational Development Team. Serve as the first point of contact for all enquiries directed to the Learning & Development Team, providing information and assistance as needed Oversee the management of the team inbox, ensuring timely and accurate responses to enquiries while taking ownership of all queries Process and oversee internal training bookings using Select HR (our HR System) Handle applications for external training, including organising payment and liaising with external trainers as necessary Manage all administrative tasks related to in-house training sessions, including generating delegate lists, preparing materials for trainers, and booking rooms, equipment, and catering as required Produce and distribute certificates for programme participants upon completion. Process invoices from external facilitators, including managing costings for other departments Organise & coordinate the training calendar for the following year by liaising with facilitators and colleagues and working with CET and Therapy teams Update schedules with changes/additions as they arise and inform training representatives and departments Planning and organising ad hoc training sessions as and when required Prepare monthly induction programme including training memos, induction folders, session materials, catering requests & induction evaluations. Deliver brief Training session to new starters and help with tours where necessary Deliver appraisee training via teams Prepare for training sessions, including sending reminders, organising session materials, catering, room and equipment set up Create monthly training and PDR reports and chasing compliance where necessary working with line managers. Produce due dates and other relevant training reports for managers as requested Deliver all training related activities for new starters. Interview Date: 02/03/2026 Strictly no agencies, please. About Us The Childrens Trust is the UKs leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. Staff Benefits The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teachers pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Rehabilitation of Offenders Many roles at The Childrens Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Childrens Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions. Equal Opportunity Employer To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UKs diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networksacross the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements. Online Searches In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidates name (and variations thereof). Social media searches will be limited to professional platforms such as Linked In. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview. TPBN1_UKTJ

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Social Media and Marketing Officer - 12 month Fixed Term Contract. Social Media and Marketing Officer - 12 month Fixed Term Contract. We are looking for a talented and enthusiastic Social Media and Marketing Officer to join our small but dynamic marketing team.

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