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  • Bar Staff
    Bar Staff
    1 day ago
    £12.71–£13 hourly
    Full-time
    Croydon

    About the Role At Whelans Pubs, we’re looking for friendly, energetic and reliable Bar Staff to join our team. You’ll play a key role in creating a welcoming atmosphere, delivering exceptional customer service and ensuring every guest enjoys a fantastic experience. Whether you’re serving the perfect pint, preparing cocktails or helping keep the venue looking its best, you’ll be part of a team that prides itself on delivering great hospitality every day. ⸻ Key Responsibilities Customer Service Deliver a warm, friendly and professional welcome to every guest. Provide exceptional customer service throughout every shift. Build positive relationships with regular customers. Resolve customer queries and complaints politely and professionally. Create a fun, safe and enjoyable atmosphere. Bar Service Prepare and serve alcoholic and non-alcoholic drinks to company standards. Pour and present draught products correctly. Prepare cocktails, spirits and hot beverages where applicable. Operate tills accurately and process cash and card payments. Maintain speed and accuracy during busy trading periods. Standards Keep the bar, customer areas and back-of-house clean and tidy. Restock fridges, glassware and bar products throughout the shift. Complete opening and closing duties. Maintain high standards of personal presentation and hygiene. Ensure all equipment is clean, safe and ready for service. Compliance Follow all licensing laws and company policies. Operate Challenge 25 confidently and consistently. Request valid ID where required. Serve alcohol responsibly. Report any incidents, hazards or suspicious behaviour immediately. Follow all Health & Safety and Food Safety procedures. Teamwork Support colleagues during busy periods. Assist with deliveries and stock replenishment. Help create a positive and supportive team environment. Be flexible and willing to work across different areas of the business when needed. ⸻ What We’re Looking For Essential Positive attitude with a passion for hospitality. Excellent communication and interpersonal skills. Friendly, approachable and reliable. Ability to work well under pressure. Strong teamwork skills. Flexible availability, including evenings, weekends and bank holidays. Honest, trustworthy and dependable. Desirable Previous bar or hospitality experience. Cocktail knowledge. Cash handling experience. Cellar knowledge. Food service experience. Full training will be provided for the right candidates. ⸻ Key Responsibilities During Every Shift Deliver outstanding customer service. Maintain excellent product quality. Keep all work areas clean and organised. Follow Challenge 25 procedures. Ensure responsible alcohol service. Support your teammates. Help achieve sales targets through positive guest engagement. Represent the Whelans Pubs brand with pride. ⸻ What We Offer Competitive hourly pay Flexible working hours Full training and development Career progression opportunities Staff discounts Company pension (where eligible) Employee recognition programmes Friendly and supportive working environment ⸻ Our Values Everything we do is guided by our core values: People – We care about our guests and our teams. Standards – We take pride in delivering quality, cleanliness and consistency. Fun – We create memorable experiences and enjoy what we do. ⸻ The Ideal Candidate You’ll have a positive attitude, enjoy working with people and thrive in a busy pub environment. You’ll be reliable, hardworking and committed to delivering excellent service with a smile. Experience is welcomed but not essential—we’re looking for people with the right attitude who want to learn, develop and be part of a great team at Whelans Pubs.

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  • Executive Assistant
    Executive Assistant
    2 months ago
    Part-time
    Sanderstead, Croydon

    CEE Mirrors and The London Web are seeking a freelance Executive Assistant to assist with light administrative and digital tasks. This primarily involves cataloging products for our WooCommerce store. This role is suited for a detail-oriented individual who excels at following clear instructions, utilizing online tools, and supporting the growth of a small creative business. Initially, the work will be project-based and freelance, with potential for increased hours and responsibilities over time. Your initial tasks will include: • Adding 125 mirror products to our WooCommerce store, utilizing provided images, titles, and copy., • Liaising with local mirror suppliers., • Updating and curating social media content., • Following a detailed, step-by-step process that will be outlined during a call within a specified timeframe., • Working remotely with flexible hours, ensuring all deadlines are met. CEE Mirrors and The London Web are looking for a freelance Executive Assistant to help with light admin and digital tasks, starting with adding to our product catalog to our WooCommerce store. This role is ideal for someone detail‑oriented who enjoys following clear instructions, working with online tools, and supporting a small creative business as it grows. Initial work will be project‑based and freelance, with potential for more hours and responsibility over time. As part of the interview, you’ll add 25 product/live while we loosely guide you, to check we can work well together.

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  • General Manager
    General Manager
    1 day ago
    £40000–£45000 yearly
    Full-time
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

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  • Restaurant Manager
    Restaurant Manager
    2 months ago
    £30000–£38000 yearly
    Full-time
    Thornton Heath

    JOB TITLE: Bar /Restaurant Manager – Mzuri Lounge (Afro-Caribbean Venue) LOCATION: London (On-site) SALARY: £30,000 – £38,000 + Performance Bonus JOB TYPE: Full-time, Permanent About Mzuri Mzuri Lounge is a premium Afro-Caribbean hospitality venue focused on delivering high-quality food, exceptional drinks, and a vibrant customer experience. We are building a strong team and are looking for a hands-on Bar Manager to lead and take ownership of our bar operations. The Role As Manager, you will be responsible for the day-to-day running of the bar, ensuring excellent service, strong team leadership, and tight control of stock and costs. This is a key role with real responsibility and the opportunity to grow with the business. Key Responsibilities Oversee daily bar operations from opening to closing Lead, train, and manage bar staff Create staff rotas aligned to business demand Maintain high standards of drink quality and service Manage stock, ordering, and supplier relationships Control wastage and maintain strong gross profit margins Deliver an excellent customer experience Support events, DJs, and busy service periods Ensure compliance with licensing and health & safety regulations Requirements Proven experience as a Bar Manager or Assistant Manager ready to step up Experience in a busy bar, lounge, or nightlife environment Strong leadership and team management skills Good understanding of stock control and cost management Ability to work under pressure in a fast-paced setting Professional, reliable, and well-presented Personal Licence (Preferred) Holding a valid Personal Licence is preferred Candidates without one must be willing to obtain it Salary & Benefits £30,000 – £38,000 depending on experience Performance-based monthly bonus (linked to revenue and cost control) Opportunity to grow with the business Working Hours Day, evening, and weekend shifts required Monday off (fixed day off) Friday and Saturday availability is essential Flexibility based on business needs Trial Shift Requirement Shortlisted candidates will be required to complete a paid trial shift prior to any offer being made. This will allow both the candidate and Mzuri to assess suitability for the role in a real working environment. How to Apply Please apply with your CV and a short note including: Your relevant experience Your availability Whether you hold a Personal Licence Screening Questions Do you hold a valid Personal Licence? (Yes / No / Willing to obtain) How many years of bar management experience do you have? Have you worked in a high-volume bar or nightlife venue?

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  • Chef
    Chef
    10 days ago
    £13.5 hourly
    Full-time
    Croydon

    About the Role We are seeking a skilled and passionate Chef to join our pub kitchen team. The successful candidate will be responsible for preparing high-quality meals, maintaining food safety standards, and helping deliver an excellent dining experience for our customers. Key Responsibilities Prepare, cook, and present menu items to a high standard. Ensure consistency, quality, and portion control in all dishes. Maintain a clean, safe, and organized kitchen environment. Follow food hygiene, health, and safety regulations at all times. Assist with menu development and seasonal specials. Monitor stock levels and help with ordering and inventory management. Minimize food waste and control kitchen costs. Work effectively with kitchen and front-of-house teams during busy service periods. Support the training and development of junior kitchen staff where required. Requirements Previous experience as a Chef, Cook, or similar role in a pub, restaurant, or hospitality setting. Knowledge of food preparation, cooking techniques, and kitchen operations. Understanding of food hygiene and HACCP principles. Ability to work under pressure in a fast-paced environment. Strong organizational and time-management skills. Team player with a positive attitude and good communication skills. Food Safety Certificate (preferred). What We Offer Competitive pay and opportunities for progression. Flexible working hours. Staff meals during shifts. Employee discounts. Supportive and friendly working environment. Ongoing training and development opportunities.

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