Income Management Officer
8 days ago
Bolton
About The Role\nAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?\n\nIf so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, covering our North services in England.\n\nAbout the Role of Income Management Officer \nAt Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.\n\nThis rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements.\n\nYou will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income.\n\nAbout The Candidate\nWe're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:\nA confident, capable communicator with knowledge of a range of methods to problem solve\nCustomer focused with great customer service experience and the ability to engage with challenging customers\nAble to inspire and engage others, and enhance learning through reflection and positive risk taking.\nA natural people-person and team player.\nExcited by developing and implementing savvy new ideas.\nUnfazed by having several competing priorities to manage.\nAble to use technology in day-to-day work.Benefits of working as an Income Management Officer\nIn return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes,\n26 days paid annual leave (pro rata) rising to 31 days, plus public holidays\nA high street discount scheme (great savings both online and in-store)\nPension with life assurance\nHealth assistance programme\nTraining opportunities to aide your own personal and professional development\n\nAbout The Company\nA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.\n\nOur aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.\n\nAs an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. \n\nWe reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible