Operations Supervisor – Bolton Depot
9 days ago
Bolton
• Ensure the safe, punctual, reliable, and cost-effective delivery of services by managing the flow of drivers and vehicles out of depot, along route and back into depot., • Identify and resolve day to day operational issues, including with schedules, allocations, vehicle performance and drivers., • Provide updates and escalating key issues or concerns to the wider management team., • Engage front line colleagues though effective communication, active listening, and recognition., • Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence., • Monitor and pro-actively manage service punctuality and availability, using systems highlighted in the systems matrices., • Support driver queries in a timely manner and oversee driver reporting., • Ensure accurate capture and recording of drivers’ hours, duties, and attendance in the DAS GUI system., • Maintain accurate records for all aspects of operational standards and performance., • Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance., • Deal with telephone queries and support the satisfactory resolution of customer queries., • Ensure a comprehensive hand-over and coordination across shifts., • Manage the collection of cash from depots in line with company procedures., • Live input of lost/additional mileage when dealing with unexpected events (for example, breakdowns), • Ensure depot equipment is logged and maintained and that sufficient stock is available, including ticket machines, driver equipment, cash machines, and ticket rolls etc., • Carry out investigations of incidents and prepare reports detailing findings and recommendations., • Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns, and changeovers., • Ensure an effective working relationship with recognised trade union representatives and officials., • Other duties commensurate with the role as may be deemed appropriate by the line manager., • High motivation to achieve stretching targets concerning service delivery and allocation efficiency., • Ability to manage and coordinate people and activity to maximise performance., • Strong written and verbal communication skills., • Effective listener with the ability to empathise and treat others with respect., • Ability to use own initiative to resolve issues., • Computer literate with the willingness to embrace new technology., • Ability to write reports and emails clearly and precisely., • Ability to effectively assess situations quickly and to react appropriately when under pressure., • Excellent knowledge of relevant legislation, regulations, performance indicators and company procedures and agreements relating to service delivery., • Good knowledge of the local network., • GDPR training will be provided to the successful candidate., • Information seeker– regularly assess information and data; looking inside and outside the organisation for ways to improve., • Ideas generator– value fresh thinking and develop innovative ideas to drive the business forward., • Flexible thinker– consider business challenges from different perspectives, considering the views of others., • Effective communicator– communicate with others in clear, concise, and engaging ways, while being unafraid to challenge practices, behaviour, or ways of doing things., • Collaborative team worker– value others’ contributions, encouraging teamwork and collaboration., • Active influencer– build long-term relationships to develop mutually beneficial networks., • People developer– create a learning and development environment where people can fulfil their potential., • Confidence inspirer– adopt a positive attitude and builds confidence in others., • Trust builder– achieve results through building relationships based on treating people with respect and dignity., • Action enabler– make things happen; being accountable for delivering results especially during times of change., • Continuous improver– look to improve performance through better measurement and evaluation., • Customer champion– keep the organisation one step ahead of the customer., • Acting in a manner as to ensure the health, safety, welfare, environment and fire safety of yourself and others in the organisation, as well as any customers, clients, and visitors., • Ensuring that you and any guests to any company premises understand emergency and evacuation arrangements., • Ensuring your working environment is maintained in a safe and tidy condition., • Acting proactively in identifying any unsafe practices or safety risks in the organisation and reporting these through the appropriate channels., • Ensuring adherence to all relevant company and Go-Ahead group company policies and procedures. At GNW, we are a Disability Confident employer and are committed to providing reasonable adjustments throughout the recruitment process. If you require any adjustments, please let us know so we can arrange these, where possible. #J-18808-Ljbffr
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