Cheltenham
EXPERIENCED RECEPTIONIST REQUIRED FOR A HOTEL IN CHETENHAM
NO ACCOMODATION, IF WITHIN COMMUTABLE DISTANCE THEN APPLY
We have 3 regular shifts, 7am to 3pm, 10am to 6pm, 3pm to 11pm AND there could be night cover from 11pm to 7am. FLEXIBILITY IS REQUIRED.
40 HRS A WEEK
11.44 PER HOUR DUTIES AND RESPONSIBILITIES
Greet and assist all guest as soon as they come in.
Manage all operations involving the customer's visit to the reception: check-in,
check-out, currency exchange, invoicing, accommodation, information,
bookings, concierge services.
Respond to all guest questions and requests, offering a personalised service
adapted to each request.
Ensure that a high level of customer service is always provided, respecting our
quality standards.
In coordination with the Front Office Manager, deal with customer complaints.
Ensure the good communication and coordination between the hotel's
departments (Housekeeping, and F&B).
Coordinate security at the front desk in order to maintain a high level of safety for
all our guests, goods and material, including key inventory and guest’s
belongings.
Participate in the management of the hotel’s switchboard, inform customers,
and redirect calls.
Participate in the management of the hotel's general mailbox by replying and
redirecting emails.
Assist with administrative tasks at the front desk, maintaining efficient
administration within the department, preparing, and submitting operational
reports on time.
Ensure that the workspaces are well kept and that the entrance to the hotel is
pleasant.
Ensure all equipment of the department is kept clean and in good working
condition. ABOUT YOU
A Hotel Receptionist is always working on behalf of our guests and working with other
team members. To successfully fill this role, you should maintain the attitude and skills that follow:
Social, engaging and motivated.
Flexibility to respond quickly and positively to a range of work situations.
Be well spoken with excellent communication skills.
Knowledge as well as abilities in other languages would be beneficial.
Attention to details and customer needs.
Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros)
Job Type: Full-time
