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Job Introduction We are recruiting for a Service Advisor to join our Volkswagen Dealership in Loughborough. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of£37,000. Role and Responsibilities You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services. • Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload, • Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover., • Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls., • Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time. About you • You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers, • A well-presented individual with a desire, attitude and character to succeed, • Previous e...

Our client is a well established company who are expanding and look for Sales Advisors to join their team in the Mountsorrel area of Loughborough Overview Our Service Advisor is responsible for assisting customers with their service needs, explaining repair processes, and ensuring a smooth service experience from check-in to completion. They communicate between customers and technicians while maintaining high customer satisfaction. Key Responsibilities Greet customers and assess their service or repair needs Listen carefully to customer concerns and document issues accurately Provide estimates for repairs, parts, and labour costs Schedule service appointments and manage workflow Communicate repair updates and timelines to customers Coordinate with technicians to ensure proper diagnosis and repair Upsell additional services or maintenance when appropriate Handle customer complaints and resolve issues professionally Process invoices, payments, and maintain service records Required Skills & Qualifications Strong communication and customer service ...