Are you a business? Hire people team candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
Job Description Theatre Nurse - Anaesthetics/Scrub | Tees Valley Hospital The Role Working as part of the wider Theatre Team to provide a high standard of efficient, individualised perioperative patient care. A strong communicator with exceptional standards of customer service. Adhering to all o...
Job Description Theatre Nurse - Scrub | Tees Valley Hospital The Role Working as part of the wider Theatre Team to provide a high standard of efficient, individualised perioperative patient care. A strong communicator with exceptional standards of customer service. Adhering to all of Ramsay’s po...
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Job Description The role At Ramsay Health Care UK, we know our people are our most important asset. Join us as a Staff Nurse on our Ward, Day Unit and Admissions team, and together, you’ll deliver the highest quality clinical outcomes in an environment where you’ll have ‘more time to care’. Y...
Be part of our ambition to be the world’s leading Pharmacy-led retailer. Our patients are at the heart of everything we do, and we’re proud to offer legendary care every day; it’s what sets us apart from other UK Pharmacies This is a great opportunity to develop your Pharmacy career and make a d...
Design Manager – PC/Console studio – Remote working A North-East based Games studio are currently looking for a Design Manager to join their growing team. Founded by established industry experts, the team are made up of award-winning developers, who have come from AAA backgrounds and have a his...
Principal Duties and Responsibilities The Registered Manager will be responsible for ensuring high quality care and support services are provided to enable individuals to remain in their own homes, living a fulfilled life, which respects their diversity, culture, and values. Duties of the role...
Role: Mechanical Maintenance Technician (Rotating Equipment) Location: Sabic Total Maintenance Services, Teesside, UK Permanent Role Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets....
Code Manager – PC/Console studio – Remote working (from the UK) A North-East based Games studio are currently looking for a Code Manager to join their growing team. Founded by established industry experts, the team are made up of award-winning developers, who have come from AAA backgrounds and ...
Role: Electrical Technician Location: Sabic Total Maintenance Services, Teesside, UK Permanent Role Altrad are the critical human infrastructure that enhances the lives of millions, by the value-added solutions it provides in support of the nation’s vital assets. Altrad aspires to be the most tr...
My Four Wheels are looking to expand our team and are recruiting both part time and full time Driving Instructors though out the UK. Next year there will be a record 700,000 learner drivers hitting our roads, there has never been a better time to become a Driving Instructor. Becoming a Driving In...
Tax Assistant Manager Job Vacancy Are you an experienced Tax Assistant Manager keen to work with a reputable firm to lead the delivery of personal tax returns whilst supporting the firm’s growth? This Tax Assistant Manager job in Middlesbrough is a superb opportunity for a motivated candidate who...
Job Description Lead Clinical PharmacistTees Valley Hospital & Cobalt Hospital30 hoursWelcome Bonus Available The Role: We are looking for an enthusiastic and pro-active clinical pharmacist – based at Tees Valley Hospital (based in Middlesbrough) - to lead and develop clinical pharmacy services...
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