Are you a business? Hire production controller candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
The Role Reporting to the Financial Controller, the Financial Accountant will be working closely ... Production of statutory accounts for the different legal entities within the group, ensuring that ...
My client is looking for a Financial Controller to join their family run business just a few miles ... Production of monthly Management Accounts and supporting information * Rolling cash flow ...
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... Production, supply chain, highlighting at the earliest opportunity program change or risks. You ... Supply information relating to P+L to the financial controller. * Ensure that you are an active ...
Our client crafts and supports cutting-edge digital products for esteemed clientele such as LNER ... As a Financial Controller, you'll play a pivotal role in steering the financial helm of the UK ...
... controlling risks to themselves and others. * Cooperate with contractors and as far as possible ... Must have proven ability in diagnostic fault finding under pressure of production * Experience in ...
... production machinery * Being involved in Project Work * Fault Finding both Electrical & Mechanical * Adhering To All Health & Safety On Site * Working On PLC Controlled Machinery Skills and ...
With ongoing production from Ekofisk and Eldfisk, other redeveloped fields and new exploration ... Project managing and controlling any modifications / changes through the management of change ...
In our temperature controlled area you will be working with all of the products we store in the chillers within our stores. You will be working in a temperature of 5 degrees but don't worry, we will ...
Ensure all EHO food safety and production requirements are met and maintained to current standards ... Controlling costs in general and maintaining good staff relations as well as maintaining all legal ...
Unlock Your Potential as a Stock Controller in Boston!. Are you ready to take your career to new heights, my client are a pioneering force in sustainable practices, they are seeking a proactive and detail-oriented Stock Controller to join their dynamic team in Boston. Align stocks with records an...
Implement and update as necessary stock levels for better control. ...